IMPORTANT SECURITY UPDATE Internet Security is a top priority at Verizon. To make sure we do all we can to protect your personal information, our wireless routers have security settings that are available to help protect your home wireless network. Using the strongest network security available will go a long way to protect your home wireless network and secure your information against unauthorized access.
Verizon FiOS® Router Model 9100EM User Guide www.verizon.
User Guide Verizon FiOS Router (Model 9100EM) CONTENTS 1. PRODUCT DESCRIPTION ..................................................................................................................................5 2. REGULATORY INFORMATION ........................................................................................................................6 2.1 FCC Compliance Note ............................................................................................................................
User Guide Verizon FiOS Router (Model 9100EM) 10.2 Quick Links..............................................................................................................................................31 10.3 Network Status.........................................................................................................................................31 10.4 Start Surfing..........................................................................................................................
User Guide Verizon FiOS Router (Model 9100EM) 15.12 Protocol..................................................................................................................................................172 15.13 UPnP ......................................................................................................................................................186 15.14 System Settings..................................................................................................................
User Guide Verizon FiOS Router (Model 9100EM) 1. PRODUCT DESCRIPTION The Verizon® FiOS® Router is designed to deliver today’s most exciting broadband services to and throughout your home. Built around a state of the art, dual-core network processor, this versatile product helps ensure that data and services reach your connected home devices without interruption or delay.
User Guide Verizon FiOS Router (Model 9100EM) 2. REGULATORY INFORMATION 2.1 FCC Compliance Note (FCC ID: CH89100VMXX-10) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the Federal Communication Commission (FCC) Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
User Guide Verizon FiOS Router (Model 9100EM) The telephone company may make changes to their facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the modifications necessary to maintain uninterrupted service.
User Guide Verizon FiOS Router (Model 9100EM) 3. NETWORKING REQUIREMENTS The following minimum system specifications are required for optimum performance of your Router. Requirements for 10/100 Base-T/Ethernet • Pentium® or equivalent class machines or higher • Microsoft® Windows® (XP, 2000, ME, NT 4.0, 98 SE) Macintosh® OS X, or Linux installed • 64 MB RAM (128 MB recommended) • 10 MB of free hard drive space • 10/100 Base-T Network Interface Card (NIC) • Internet Explorer 5.
User Guide Verizon FiOS Router (Model 9100EM) 4. HARDWARE FEATURES 4.1 LED Indicators This section explains the Router’s LED states and descriptions. View the LEDs to confirm the unit’s operation and status.
User Guide Verizon FiOS Router (Model 9100EM) 4.2 Cable Connectors and Switch Locations • Coax connector • Reset push button • USB connector • Four LAN Ethernet connectors (RJ-45) • WAN Ethernet connector (RJ-45) • Power connector (12 VDC) barrel • OFF/ON power switch • Wireless 802.11b/g SMA connector and antenna Verizon FiOS Router - Rear Panel Wireless Antenna and Connector MoCA COAX Connector 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 4.3 Front Panel LEDs • Power • WAN Coax • WAN Ethernet • Internet • Wi-Fi Protected SETUP (Currently Disabled) • USB • LAN Ethernet (1,2,3,4) • LAN Coax • Wireless Verizon FiOS Router - Front Panel Power WAN WAN Coax Ethernet 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 4.4 Connector Descriptions The following chart describes the Router’s rear panel connector and switches. NAME TYPE FUNCTION F-type coaxial connector Connects the Router to the in home coaxial cabling. Compatible with the Multimedia over Coax Alliance (MoCA) standards. USB USB Connector Connects the Router to peripheral devices (e.g. storage) via USB. Note: This port may not be enabled in all UltraLine Series3 units.
User Guide Verizon FiOS Router (Model 9100EM) 5. INSTALLING THE ROUTER This section explains the hardware installation procedures for connecting your Router to your broadband service as well as to devices in your home, such as computers or media players.
User Guide Verizon FiOS Router (Model 9100EM) 5.1 Connecting Your Router to Your Broadband (Internet) Service 1. 2. 3. 4. Connect one end of your coaxial cable to the coax connection on you wall. Connect the other end of the coaxial cable to the connector marked Coax on the Router. Connect the power supply cord to the power connector marked 12 VDC on the back of the Router.
User Guide Verizon FiOS Router (Model 9100EM) 5.3 Connecting Wireless Devices to Your Router IMPORTANT: If you are connecting to the Router via a wireless network adapter, the SSID must be the same for both the Router and your PC’s wireless network adapter. The default SSID for the Router is the serial number of the unit (located below the bar code on the bottom of the router and also on the shipping carton). The SSID is also provided in the Router’s Web pages, in the Wireless section.
User Guide Verizon FiOS Router (Model 9100EM) 6. ACCESSING YOUR ROUTER 6.1 Logging on to Your Router This section explains the logon procedures for your Verizon Broadband Router. This procedure should be used any time you want to access or make changes to the Router’s configurable settings, such as wireless security and firewall. IMPORTANT: Your Router is capable of automatically sensing protocol type (DHCP or PPPoE). This process is designed to start after you have connected the Router.
User Guide Verizon FiOS Router (Model 9100EM) By default admin appears in the User Name field; however, you can change this to the user name of your choice. Type your password in the New Password fields. Your password must be 6 or more characters long and contain at least 1 numeral. As you type your password, asterisks will appear for security purposes. NOTE: Please write down your user name and password and save them for future use. Enter your password here.
User Guide Verizon FiOS Router (Model 9100EM) After you have logged on to your Router, the following screen will appear. This is the main page of your Router’s Web pages, also referred to in this document as the home page. You can access this page by clicking Main in the navigation menu located across the top of the Router’s Web pages. Details on this page will be explained in the following sections.
User Guide Verizon FiOS Router (Model 9100EM) 7. CONFIGURING YOUR BROADBAND CONNECTION To browse the Internet using your Router, first confirm your coax link and establish an Internet connection with Verizon. The procedures for configuring your Router for Internet connection are explained in this section. 7.1 Confirming Your Coax Connection IMPORTANT: You must have active broadband service before the Router can synchronize with Verizon’s equipment and establish an Internet connection.
User Guide Verizon FiOS Router (Model 9100EM) The Network Status page will appear. Next, in the left submenu, click Network Connections. In the Network Connections screen, click the Quick Setup button. The Quick Setup page allows you to select the protocol type for your Internet connection, or choose to configure a static IP address. Verizon will inform you of which protocol to use to establish your Internet connection. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 7.2.1 DHCP Protocol Type IMPORTANT: Do not change the settings in the Quick Setup screen unless Verizon instructs you to change the settings. Your Router is designed to automatically detect the correct connection type to the network. If you need to change the configuration to only use DHCP protocol to connect to Internet, at the Quick Setup screen, do the following: 1. From the Broadband Detect Default drop-down menu, select Automatic IP (DHCP).
User Guide Verizon FiOS Router (Model 9100EM) 7.2.2 PPPoE Protocol Type IMPORTANT: Do not change the settings in the Quick Setup screen unless Verizon instructs you to change the settings. Your Router is designed to automatically detect the correct connection type to the network. If you need to change the configuration to only use PPPoE protocol to connect to Internet, at the Quick Setup screen, do the following: 1. From the Broadband Detect Default drop-down menu, select PPP over Ethernet. 2.
User Guide Verizon FiOS Router (Model 9100EM) To configure additional PPPoE settings, in Quick Setup screen, click the link labeled Click Here for Advanced Settings. The following screen appears. NOTE: To configure additonal WAN PPPoE properties, select Routing and PPP in the left submenu. If you change any settings in these screens, click Apply to save the settings. After you have selected your protocol and clicked OK in the preceding screen, click Main to return to the home page.
User Guide Verizon FiOS Router (Model 9100EM) 7.3 Logging Out of the Router’s Web Pages When you are ready to log out of the Router’s web pages, click the Logout link in the left submenu in any of the Web screens. NOTE: If you want to close the Router’s Web page, simply click the “X” in the upper-right corner of the window. Logging out or closing the window does not affect your Internet connection. However, you will need to log in to the Router again when you are ready to access the Router’s pages.
User Guide Verizon FiOS Router (Model 9100EM) 8. SETTING UP MACINTOSH OS X This section provides instructions on how to use Macintosh Operating System 10 with the Router. Follow the instructions in this section to create a new network configuration for Macintosh OS X. NOTE: Macintosh computers must use the Router’s Ethernet installation. Refer to section 5, “Installing the Hardware,” for details. 8.
User Guide Verizon FiOS Router (Model 9100EM) 8.3 Creating a New Location After clicking the Network icon, the Network screen will appear. Select New Location from the Location field. 8.4 Naming the New Location After selecting New Location in the Network screen, the following screen will appear. In the field labeled Name your new location:, change the text from “Untitled” to “Westell.” Click OK. 8.
User Guide Verizon FiOS Router (Model 9100EM) 8.6 Checking the IP Connection To verify that the computer is communicating with the Router, follow the instructions below. 1. Go to the “Apple” icon in the upper-left corner of the screen and select System Preferences. 2. In the System Preferences screen, click the Network icon. The Network screen will appear. 3. In the Configure field in the Network screen, select Built-in Ethernet. 4. View the IP address field. An IP address that begins with 192.168.
User Guide Verizon FiOS Router (Model 9100EM) 8.7 Accessing Your Router In your Internet Explorer Web browser’s address bar, type http://192.168.1.1, and then press Enter on your keyboard. http://192.168.1.1 The Login screen will appear. Please refer to the Login screen in section 6.1 of this User Guide for logon instructions. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 9. BASIC CONFIGURATION IMPORTANT: The following sections assume that you have active broadband Internet service. The Router allows you to make changes to the configurable features such as connection settings, routing configurations, and firewall settings. The following sections explain each feature and show you how to make changes to the Router’s settings.
User Guide Verizon FiOS Router (Model 9100EM) 10. MAIN (HOME PAGE) After you have logged on to your Router and established an Internet connection with Verizon, click Main in the top navigation menu. The following home page will appear. The home page allows you to view connection information reported by your Router and quickly access Internet services provided by Verizon. The following sections discuss each panel in the Main page.
User Guide Verizon FiOS Router (Model 9100EM) 10.1 Router Status In the home page, the Router Status pane allows you to view the status of your Router’s Internet connection. Whenever you have an Internet connection, a green check mark is displayed. This signals you to Go! You can now browse the Internet. In addition, the Router’s connection type and WAN IP address will also be displayed. 10.
User Guide Verizon FiOS Router (Model 9100EM) 11. WIRELESS 11.1 Wireless Status If you click Wireless in the top navigation menu and then select Wireless Status in the left submenu, the following screen will appear. This screen allows you to view details about your wireless connection. NOTE: If you change the Router’s wireless settings, wireless access to the Router may be interrupted and wireless stations may require reconfiguration. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 11.2 Basic Security Settings If you select Wireless from the top navigation menu and then select Basic Security Settings in the left submenu, the following screen will appear. Your Router also functions as a wireless access point for wireless devices. To configure your wireless settings, enter the appropriate values in the fields provided. Then, click Apply to allow the settings to take effect. The following table explains the details of this screen.
User Guide Verizon FiOS Router (Model 9100EM) 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) Wireless (ON/OFF) Change SSID Channel WEP Security WEP Key Length WEP Key Number of Required Digits Configure Wireless Client Settings to match Router’s settings 030-300554 Rev. A Wireless Settings By default, the wireless feature is enabled. To completely turn off the wireless networking feature and the Router’s internal wireless radio, select OFF. The SSID is the name of your wireless network.
User Guide Verizon FiOS Router (Model 9100EM) 11.3 Advanced Security Settings If you select Wireless from the top navigation menu and then select Advanced Security Settings in the left submenu, the following screen will appear. Generally, most owners of the Router will not need to modify these wireless options. From this menu, you can change your wireless security level by selecting the desired choice: WEP, WEP + 802.1x, or Wireless Protected Access (WPA).
User Guide Verizon FiOS Router (Model 9100EM) 11.3.1 SSID Broadcast If you clicked the SSID Broadcast link, the following screen will appear. By disabling the SSID broadcast, your Router will no longer send out messages indicating that it is in place. Disabling the SSID broadcast does not disable the wireless interface and clients configured with the correct SSID and wireless security key (when enabled) will still be able to connect.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.2 Wireless MAC Authentication If you clicked the Wireless MAC Authenticaton link, the following screen will appear. Set up your MAC Filtering settings, and then click Apply to save the settings. For example, if you select “Allow” from the MAC filtering Mode drop-down list, this option will allow only the devices whose MAC Addresses are active in the list to connect to the Router. To add a MAC address, click the New MAC Address link. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) The following screen will appear. Enter the MAC address of the device that you want to allow access to the Router. Then, click OK to continue. After you have entered a valid MAC address, the following Advanced Security Settings screen will display all the MAC addresses that have been added to the MAC filtering table. Be sure to select the desired option from the MAC Filtering Mode drop-down list.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.3 802.11b/g Mode If you clicked the 802.11b/g Mode link, the following screen will appear. Access to the Router’s wireless network can be controlled by designating a wireless LAN technology specification 802.11b (11 Mbps) or 802.11g (54 Mbps). Use an option that is most compatible with your wireless clients. Select the desired mode from the drop-down list, and then click Apply to save the settings. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.4 Other Advanced Wireless Options If you clicked the Other Advanced Wireless Options link, the following screen will appear. Click Yes to proceed. The following screen will appear. Enter the desired values, and then click Apply to save the settings. The following table explains the details of this screen. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) Wireless Access Point Enable Wireless SSID SSID Broadcast 802.11 Mode Channel Network Authentication MAC Filtering Mode MAC Filtering Settings Transmission Rate CTS Protection Mode CTS Protection Type 030-300554 Rev. A Advanced Security Settings The Router also functions as a wireless access point for wireless devices. By default, the wireless feature is enabled. To disable this feature, clear the check box.
User Guide Verizon FiOS Router (Model 9100EM) Beacon Interval (in milliseconds) DTIM Interval (in milliseconds) Fragmentation Threshold RTS Threshold Maximum Multicast Data Rate Wireless Security Stations Security Type Authentication Method Wireless QoS (WMM) Power Save (WMM) 030-300554 Rev. A Select cts_only to activate this feature. Select cts_rts to activate this feature. Enter the beacon interval value. The beacon interval is the time between beacon frame transmissions.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5 Configuring the Stations Security Type To configure the Router’s wireless security type for the wireless network, in the Advanced Security Settings screen, select an option from the Stations Security Type drop-down list. The following sections describe each security type. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5.1 WPA (Wi-Fi Protected Access v.1) If you select WPA in the Stations Security Type drop-down list, the following screen will appear. WPA allows you to enable a pre-shared key for your home network or for advanced security for an enterprise network. This option allows stations that support WPA v.1 to connect to the Router. Wireless Security Stations Security Type Authentication Method 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) Pre-Authentication WPA Pre-Shared Key Encryption Algorithm Pre-Shared Key – WPA stations share a pre-shared key (string format) with the Router and do not authenticate with the RADIUS server. 802.1x – WPA stations authenticate with the RADIUS server using EAP-TLS over 802.1x, a standard for passing extensible authentication protocol (EAP) for authentication purposes.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5.1.1 Authentication Method—Pre-Shared Key If you select Pre-Shared key as the authentication method for WPA, the following screen will appear. Configuring Pre-Shared Key in the Router allows devices that know the pre-shared key to connect to the Router. NOTE: A WPA pre-shared key is treated as either a string of text (ASCII) characters or a set of hexadecimal (Hex) characters.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5.1.2 Authentication Method—802.1x If you select 802.1x as the authentication method for WPA, the following screen will appear. Configuring 802.1x allows devices that support 802.1x to connect to the Router. To configure WPA authentication for 802.1x, do the following: 1. Select the desired option from the Encryptoin Algorithm drop-down list. • TKIP: Select this option to enable the Temporal Key Integrity Protocol for data encryption.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5.2 WPA2 (Wi-Fi Protected Access v. 2) If you select WPA2 in the Stations Security Type drop-down list, the following screen will appear. This option allows stations that support WPA v.2 to connect to the Router. The configuration settings for WPA2 are similar to the settings in WPA. Please refer to section 11.3.5.1 for instructions on configuring WPA2. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5.3 WPA and WPA2 If you select WPA2 and WPA2 in the Stations Security Type drop-down list, the following screen will appear. This option allows stations that support both WPA v.1 and WPA v.2 to connect to the Router. The configuration settings for this feature are similar to the settings in WPA. Please refer to section 11.3.5.1 for instructions on configuring WPA and WPA2. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5.4 802.1x WEP If you select 802.1x WEP in the Stations Security Type drop-down list, the following screen will appear. The 802.1x WEP feature allows you to enable WEP keys for wireless security. In addition, 802.1x WEP security uses a Remove Authentication Dial-in Service (RADIUS) server for authentication purposes. The server must be physically connected to the Router. The Router’s card supports 40-bit or 104-bit WEP encryption. If 802.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5.4.1 Configuring Automatic WEP Encryption Keys The 802.1x WEP security protocol uses port control with dynamically changing encryption keys automatically updated over the network. To configure 802.1x WEP to generate keys automatically, do the following: 1. Select the Generate Keys Automatically check box if you want the Router to automataically create the WEP security keys.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5.5 Non-802.1x WEP If you select Non-802.1x WEP in the Stations Security Type drop-down list, the following screen will appear. The Non-802.1x WEP feature allows you to enable a WEP key for wireless security without using a RADIUS server. The Router’s card supports 40-bit or 104-bit WEP encryption. Whenever Non-802.1x WEP is used, any station can connect to the Router as long as its SSID and WEP key values match the Router’s values.
User Guide Verizon FiOS Router (Model 9100EM) 11.3.5.6 Authentication Only If you select Authentication Only in the Stations Security Type drop-down list, the following screen will appear. This feature allows you to enable wireless security in your Router without using encryption keys or a RADIUS server. However, a station’s SSID must match the Router’s SSID in order to connect to the Router. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 12. MY NETWORK This section provides details on your Router’s network connections. 12.1 Network Status To view your Router’s network settings, from the top navigation menu, select Network Connections. The following screen appears. This screen displays information about the devices connected to your local area network (LAN). Click Refresh to update this screen and display the most current information about devices on your network.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.1 Website Blocking You can configure your Router to restrict access to certain websites to computers on your network. On the Network Status page, when you click the Website Blocking link it will take you to the Parental Control section. Note: Please refer to the Parental Control Section for more information on setting up parental controls. The following screen will appear.
User Guide Verizon FiOS Router (Model 9100EM) After you have entered the desired values in the preceding Restricted Website screen and click OK, the following screen will appear. To edit an entry, click the pencil icon. To delete an entry, click the “X” icon. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.2 Block Internet Services In the Network Status page, click the Block Internet Services link. The following Access Control screen will appear. This feature allows you to block specific computers within the local network (or even the entire network) from accessing certain services on the Internet.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.2.1 Selecting an Address From the Address drop-down list, select the desired computer for which you want to apply access. Your detected computers should appear in the list. After you have selected a computer, the following screen will appear. Proceed to section 12.1.2.2 to select a protocol. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.2.2 Selecting a Protocol From the Protocols drop-down list, select the desired option that you want to prohibit the computer from using. You can opt to redirect the user to a browser message (HTML page) by clicking the check box. To disable this feature, click to clear the check box. After you have selected the protocol, the following screen will appear. Proceed to section 15.19 to configure a schedule rule. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.2.3 Configuring a Schedule Rule You can choose to only apply the rule during a particular time, or a particular day. This is done via the Schedule Rule. You may select and already defined schedule from the drop down list, or define your own schedule. If you select User Defined, refer to the procedure explained in section 15.19, “Scheduler Rules,” to set up a schedule rule. Otherwise, select Always to always enforce the rule, and then click OK to continue.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked OK, the following screen will appear. The Router is attempting to resolve the configuration. Click Resolve Now to continue. The Resolve Now button will translate the rule from the computer name to the correct IP address (all rules are actually controlled by the IP address) If you clicked Resolve Now, the following screen will appear. The rule has been added to the list of security rules.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.3 Access Shared Files In the Network Status page, click the Access Shared Files link to access files from a device on your local network. (The device from which you will access files must have file sharing enabled.) If the device has a firewall turned on, you will not be able to access shared files from the device. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.4 View Device Details In the Network Status page, click the View Device Details link. The following screen will appear. Click Refresh to refresh the details on this screen. After you have finished viewing this screen, click OK to return to the Network Status page. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.5 Enable Application In the Network Status page, click the Enable Application link to set up applications for your service profile, such as port forwarding services. This feature enables applications (Games, Webcams, IM & Others) by opening a tunnel between remote (Internet) computers and a specific device port inside your local area network (LAN). Details on this screen are discussed later in section 13.3, “Port Forwarding.” 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.6 Rename Device In the Network Status page, click the Rename Device link. This screen allows you to rename a device on your network. In the following screen, type the desired name in the Name field. Next, click OK to allow the changes to take effect. Click Cancel to return to the Network Status page. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 12.1.7 Delete Device In the Network Status page, click the Delete Device link to remove a device from your network. 12.2 Network Connections Your Router supports various local area network (LAN) and wide area network (WAN, on Internet) connections via Ethernet or coaxial cables. The Network Connections screen is used to configure the various parameters of the Router’s network and Internet connections, and to create new connections.
User Guide Verizon FiOS Router (Model 9100EM) If the third button from the left displays Basic, as shown below, this means you are viewing the advanced Network Connections screen. To go to the basic screen, click the Basic button. The advanced Network Connections screen displays links that allow you to access various connection settings in your Router. The following sections describe different network connections available on the Router, as well as the connection types that can be created.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.1 Network (Home/Office) Properties In the Network Connections screen, click the Network (Home/Office) link to access the Router’s local network properties. The Network (Home/Office) connection is a bridge that is used to combine several network devices under one single “virtual network”. For example, a home/office network can be created that includes your Ethernet Switch as well as your Wireless computers.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.1.1 Ethernet Switch Properties For example, if you click the Ethernet Switch link in the Network (Home/Office) Properties screen, the following screen appears. View the properties in this screen. If you change the connection name, click Apply to save the changes. Then, click OK to return to the Network Connections screen. 12.2.1.2 COAX If you click the Coax link in the Network (Home/Office) Properties screen, the following screen will appear.
User Guide Verizon FiOS Router (Model 9100EM) Configure Connection (Coax) If you select Configure Connection from the left submenu, the following screen will appear. In this screen, you can do any of the following: • • • Enter the desired properties for the coax connection, and then click Apply to save the settings. Click the View Coax Node Detailed Stats link to view the Coax statistics page Click the Go to Coax Stat link to view the coax statistics 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) View Coax Node Detailed Stats If you clicked the View Coax Node Detailed Stats link in the Configure Coax screen, the following screen appears. This screen displays information on the Router’s MoCA stats. Go to Coax Stats If you clicked the Go to Coax Stats link in the Configure Coax screen, the following screen appears. This screen displays the Tx/Rx rate between the Router and other devices or nodes in a MoCA network.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.1.3 Wireless 802.11g Access Point To view the wireless access properties, in the Network (Home/Office) Properties screen, click the Wireless 802.11g Access Point link. The following screen will appear. View the wireless properties in this screen. If you change the connection name, click Apply to save the changes. Then, click OK to return to the Network Connections screen. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) Configure Connection—Wireless Access Point If you select Configure Connection from the left submenu, the following screen will appear. Configure your wireless access point properties, and then click Apply to save the settings. Please refer to section 11, “Wireless,” for details on the following wireless features listed in the left submenu of this screen. • • • • • Wireless Status Basic Security Settings Advanced Security Settings Device List Advanced 12.2.1.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.2 Broadband Connection (Ethernet) The Router’s Broadband Connection describes the hardware used to connect the Router to the Internet. A Broadband Ethernet connection connects the Router to the Internet using an Ethernet cable. By default Broadband Connection Ethernet is Disabled. However, you can use the Ethernet port labeled WAN on the back of the Router to connect your Router to the Internet.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.2.1 Configure Connection—Broadband Connection Ethernet In the Broadband Connection (Ethernet) Properties screen, select Configure Connection in the left submenu. The following screen appears. Next, click the Quick Setup button. The following screen appears. Select Ethernet from the WAN Interface drop-down list.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.2.2 QoS—Broadband Connection Ethernet NOTE: This section is only intended to be modified by a Verizon technician. Any changes to this section may result in a disruption of service. If you select QoS in the left submenu of the Broadband Connection (Ethernet) Properties screen, the following screen appears. You may use this section to remove VLAN tags to your incoming (Ingress) packets, or allow specific tagged packets to enter.
User Guide Verizon FiOS Router (Model 9100EM) The following screen appears. The VLAN ID displays the port that you added and the policy assigned to the port. Click Apply to save the settings. For outgoing (Egress) packets you may enable a Rate Limit by checking the rate limit check box, and you may also enable the pass through of standard QoS classifiers. These are 802.1p, DSCP, and port tags. Note that any changes to your egress setting will likely result in a disruption of your FiOS service. 12.2.2.
User Guide Verizon FiOS Router (Model 9100EM) The following screen appear. Enter the desired IP Address and Subnet Mask in the fields provided. Then, click Apply to allow the settings to take effect. The entry will be added to the list of broadband connection IP addresses. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.3 Broadband Connection (Coax) To access the Router’s broadband configurations (Coax), click My Network in the main menu. Then click Network Connections in the left submenu. The following screen appears. Broadband Connection describes the hardware used to connect the Router to the Internet. This screen displays Ethernet and Coax as broadband connection options. In this setup, Coax is Connected, and Ethernet is Disabled.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.3.1 Configure Connection —Broadband Connection Coax To configure the Router’s Coax settings, click Configure Connection in the left submenu. The following screen appears. Enter the desired settings for your broadband connection (coax), and then click Apply to save the settings. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) View Broadband Connection (Coax) Node Detailed Stats If you click the View Broadband Connection (Coax) Node Detailed Stats link in the Configure Broadband Connection (Coax) screen, the following screen appears. View the information in this screen, and then click Close to return to the Configure Broadband Connection (Coax) screen. NOTE: This screen is only intended for use by Verizon technicians.
User Guide Verizon FiOS Router (Model 9100EM) Go to Broadband Connection (Coax) Stats If you click the Go to Broadband Connection (Coax) Stats link in the Configure Broadband Connection (Coax) screen, the following screen appears. View the information in this screen, and then click Close to return to the Configure Broadband Connection (Coax) screen. 12.2.3.2 QoS—Broadband Connection Coax NOTE: This section is only intended to be modified by a Verizon technician.
User Guide Verizon FiOS Router (Model 9100EM) You may use this section to remove VLAN tags to your incoming (Ingress) packets, or allow specific tagged packets to enter. To add a new entry, click the New Entry link. The following screen appears. Enter the desired port in the VLAN ID in the field, and then select an Egress Policy from the drop-down list. Click OK. The following screen appears. The VLAN ID displays the port that you added. Click Apply to save the settings.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.3.3 Advanced—Broadband Connection Coax If you select Advanced in the left submenu of the Broadband Connection (Coax) Properties screen, the following screen appears. To add a new IP address, click the New IP Address link. The following screen appear. Enter the desired IP Address and Subnet Mask in the fields provided. Then, click Apply to allow the settings to take effect. The entry will be added to the list of broadband connection IP addresses.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.4 WAN PPPoE WAN Point-to-Point Protocol over Ethernet (PPPoE) is a protocol used to connect the Router to the Internet. PPPoE enables Ethernet-networked computers to exchange information with computers on the Internet. NOTE: The protocol used for your Internet connection is determined by Verizon. The Router is capable of automatically detecting the protocol used for your Internet connection.
User Guide Verizon FiOS Router (Model 9100EM) Configure Connection—WAN PPPoE To configure the WAN PPPoE properties, click Configure Connection in the left submenu of the WAN PPPoE Properties screen. The following screen appears. Enter the desired settings and click Apply to save the settings. PPP—WAN PPPoE NOTE: The settings in the screen are provided by Verizon. Do not change the settings unless instructed by Verizon. To configure the Router’s PPP properties, click PPP in the left submenu screen.
User Guide Verizon FiOS Router (Model 9100EM) 12.2.5 Status To view the status of the Router’s connections, in the Network Connections screen, click the Status button. The following screen will appear. This screen displays connection information for devices connected to your Router. At this screen, do any the following: • Turn off Automatic Refresh by clicking the Automatic Refresh Off button.
User Guide Verizon FiOS Router (Model 9100EM) 13. FIREWALL SETTINGS The Firewall Settings section provide access to all your router security functions. Click Firewall Settings in the top navigation menu to enter the settings menu. CAUTION: Only Advanced Users should access the firewall settings. 13.1 General Firewall Security Settings This section explains how to configure your Router’s firewall security features.
User Guide Verizon FiOS Router (Model 9100EM) Maximum Security (High) Typical Security (Medium) Minimum Security (Low) Block IP Fragments General Firewall Settings High security level only allows basic Internet functionality. Only Mail, News, Web, FTP, VoIP/SIP and IPSEC traffic is allowed. All other traffic is prohibited. Like High security, Medium security only allows basic Internet functionality by default.
User Guide Verizon FiOS Router (Model 9100EM) 13.2.1 Selecting an Address From the Address drop-down list, select the desired computer to which you want this rule applied. If your computer or device is not listed in the drop-down, you may create a new Network Object manually by choosing the User Defined option. Please see the Network Object section for more details on setting up a network object (Section 15.11). After you have selected a computer, the following screen will appear.
User Guide Verizon FiOS Router (Model 9100EM) 13.2.2 Selecting an Protocol From the Protocols drop-down list, select the desired option that you want to prohibit the computer from using. To notify the user of this blockage via an HTML (Web) page, click the check box (a check mark will appear in the box). Note: This feature only works for HTTP services. To see more than the basic listed services choose Show All Services from the Protocols drop-down.
User Guide Verizon FiOS Router (Model 9100EM) 13.2.3 Configuring a Schedule Rule After you have selected the protocol, the following screen will appear. If desired, select a schedule from the Schedule drop-down menu. If you select User Defined, refer to the procedure explained in section 15.19, “Scheduler Rules,” to set up a schedule rule. Otherwise, select Always, and then click OK to continue. • Select Always to allow the rule to be active all the time.
User Guide Verizon FiOS Router (Model 9100EM) 13.2.4 Completing the Access Control Rule Configuration If you clicked OK, the following screen will appear. The rule has been added to the list of security rules. To disable the security rule for an entry, click the adjacent check box, and then click Apply. To add additional access control rules, click the New Entry link. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 13.3 Port Forwarding If you select Firewall Settings in the top navigation menu and then select Port Forwarding in the left submenu, the following screen will appear. By default the Router blocks all external users from connecting to your network. However, you can configure specific applications on your network to be accessible from the Internet.
User Guide Verizon FiOS Router (Model 9100EM) 13.3.1 Setting Up a Predefined Port Forwarding Rule To set up a predefined port forwarding rule, at the Security screen, click the New Entry link. If you clicked New Entry, the following screen will appear. In the Local Host field, enter a local host name or IP address of the computer providing the service. If you will use a public IP address, click the check box next to Specify Public IP Address.
User Guide Verizon FiOS Router (Model 9100EM) Next, select a predefined service from the Protocol drop-down list. NOTE: For your convenience, the Router provides predefined protocols for applications, games, and VPN-specific programs. The screen below displays the protocols of basic services provided in the Router. If you select Show All Services from the Protocol drop-down list, all available services will be displayed in the drop-down list. Select a predefined service from the protocol drop-down list.
User Guide Verizon FiOS Router (Model 9100EM) After you have selected a predefined service, the following screen will appear. Next select an option from the Forward to Port drop-down list to indicate the port to which traffic will be forwarded. If you selected Same as Incoming Port from the Forward to Port drop-down list, the following screen will appear. Click OK to continue. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) Next, set up a schedule rule using the instructions explained in section 15.19 “Configuring a Schedule.” After you have set up a schedule, enter the address of the local Host, and then click OK to save the settings. If you clicked OK the following screen will appear. The predefined port forwarding rule has been assigned. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 13.3.2 Setting Up a User Defined Port Forwarding Rule To set up a user-defined port forwarding rule, in the Security screen, click the New Entry link. • Specify the local computer that the port forwarding rule will apply to. This is done in the Local Host field. The field will accept either your computer name (the NetBios name; for example DADS-PC) or the computer IP address. These values can be found on your My Network page.
User Guide Verizon FiOS Router (Model 9100EM) Next you must choose the protocol that you want to forward. A large list is provided of many common applications. If you need to define your own select User Defined. If you selected User Defined, the following screen will appear. Give your service a name using the text box and then define the ports that define your newly created service. NOTE: At least one server port entry must be defined before you can enter a service name. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) Clicking the New Server Ports link, will bring up the following screen that allows you to define your ports. Next, select the desired protocol from the Protocol drop-down list. This information should be provided by your application developer or documentation. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) For example, if you selected TCP, from the drop-down list, the following screen will appear. Select the desired source and destination port settings from the drop-down lists. To set up a range of ports, select “Range” from the Source Ports and Destination Ports drop-down lists. Next, enter the desired port range values in the fields provided, and then click OK to continue. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If clicked OK in the preceding screen, the following screen will appear. Click OK to save the settings. Now you must specify a local host for which you to assign this user-defined port forwarding rule. To assign the rule to a public IP address, click the Specify Public IP Address check box. NOTE: Only one computer can be assigned to provide a specific service or application.
User Guide Verizon FiOS Router (Model 9100EM) To assign the port forward rule to a NAT policy (or external IP address) click the Specify Public IP Address check box and enter the appropriate IP address. From the Forward to Port drop-down list, select the desired option to indicate the port to which traffic will be forwarded. This is almost always the same as the incoming port. You may define a custom port map by specifying a new port to send this traffic to.
User Guide Verizon FiOS Router (Model 9100EM) After you have entered a local host, specified a port, and clicked OK in the preceding screen, the following screen will appear. The user-defined rule has been added to the port forwarding table, and the status is Active. You may need to click Resolve Now while the Router is attempting to save the rule to the local host. If you want to disable a port forwarding rule, clear the check box next to the host name or IP address.
User Guide Verizon FiOS Router (Model 9100EM) 13.3.3 Configuring a Schedule Rule If desired, select a schedule from the Schedule drop-down menu. If you select User Defined, refer to the procedure explained in section 15.19, “Scheduler Rules,” to set up a schedule rule. Otherwise, select Always, and then click OK to continue. • Select Always to allow the rule to be active all the time. • Select User Defined to allow the rule to be active only at certain time, as defined by the rules you set up.
User Guide Verizon FiOS Router (Model 9100EM) After you have added port forwarding rules and clicked OK, in the Port Forwarding screen, the following screen will appear. Enter the domain name in the Local Host field or click the check box to specify a public IP address or to specify a network IP address. Then, click OK to continue. If you clicked OK, the following screen will appear. Click Apply to save the settings. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 13.4 DMZ Host If you select Firewall Settings in the top navigation menu and then select DMZ Host in the left submenu, the following screen will appear. The DMZ (Demilitarized) Host feature allows the user to forward unsolicited inbound WAN traffic to any single IP on the LAN. One computer on your LAN will be fully exposed to the Internet. The designated computer will be connected to your network without regard to firewall security or restrictions.
User Guide Verizon FiOS Router (Model 9100EM) 13.5 Port Triggering If you select Firewall Settings in the top navigation menu and then select Port Triggering in the left submenu, the following screen will appear. You can define port triggering rules to dynamically open the firewall for specific protocols or ports. The specified ports will be opened for incoming traffic. Port triggering can be used for dynamic port forwarding configuration.
User Guide Verizon FiOS Router (Model 9100EM) 13.5.1 Setting Up a User Defined Port Triggering Rule To set up a user-defined port triggering rule, in the Add drop-down list, select User Defined. 13.5.1.1 Configuring Outgoing Trigger Ports If you selected User Defined in the preceding screen, the following screen will appear. Enter the desired name in the Service Name field. Next, click the New Trigger Ports link to configure outgoing trigger ports. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Trigger Ports, the following screen will appear. Select the desired protocol from the Protocol drop-down list. For example, if you selected TCP from the Protocol drop-down list, the following screen will appear. Select the desired source and destination settings from the drop-down lists. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) For example, if you selected Single, the following screen will appear. Enter the desired source port and destination port values, and then click OK to save the settings. If you entered source and destination port values clicked OK in the preceding screen, the following screen will appear. If you desire to configure incoming trigger port, proceed to section 13.5.1.2. Otherwise, click OK to continue. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked OK, the following screen will appear. Click Apply to save the settings. If you want to edit a rule, click the pencil icon next to the rule that you want to edit. To delete a rule, click the “X” icon next to the rule that you want to delete. 13.5.1.2 Configuring Incoming Trigger Ports To configure incoming trigger ports, in the Edit Port Triggering Rule screen, click the New Opened Ports link. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Opened Ports, the following screen will appear. Select a protocol from the Protocol drop-down list. For example, if you select UDP, the following screen will appear. Select the desired source port and destination port settings from the drop-down lists. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) Next, enter the desired source and destination port values in the fields provided, and click OK to continue. If you clicked OK, the following screen will appear. Click OK to continue. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked OK, the following screen will appear. This screen shows that the triggering rule has been added to the list of triggering services. Click Apply to save the settings. If you want to edit a rule, click the pencil icon next to the rule that you want to edit. To delete a rule, click the “X” icon next to the rule that you want to delete. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 13.5.2 Setting Up a Predefined Port Triggering Rule To set up a predefined port triggering rule, in the Add drop-down list, select a predefined service. After you have selected a service, the following screen will appear. The service that you selected will be displayed. Click Apply to save the settings. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 13.6 Remote Admin If you select Firewall Settings in the top navigation menu and then select Remote Administration in the left submenu, the following screen will appear. It is possible to access and control your Router not only from within the home network, but also from the Internet. This allows you to view or change settings while traveling.
User Guide Verizon FiOS Router (Model 9100EM) 13.7 Static NAT If you select Firewall Settings in the top navigation menu and then select Static NAT in the left submenu, the following screen will appear. NOTE: A block of static IP addresses must be purchased from Verizon to configure this feature. This Router supports 253 static IP addresses. Static NAT allows LAN devices to use public IP addresses (different from the Router’s public IP address).
User Guide Verizon FiOS Router (Model 9100EM) Select the Network Object Type from drop-down list, select the desired object type. A single IP address, an entire subnet, a range of addresses or a specific DHCP Vendor option. (These are generic “Network” objects that are defined in the Network Objects section.) For example, if you select IP Address as the network object type you must specify a single WAN IP address to add to the pool. Enter a valid WAN IP address then click OK to continue.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Entry, the following screen will appear. This screen is divided into two main sections, 'Matching' and 'Operation'. The 'Matching' section defines the LAN addresses to be translated to the external addresses, which are defined in the 'Operation' section. You define the type of traffic that should be “matched” – that is a specific source of the traffic, a specific destination and the type of traffic.
User Guide Verizon FiOS Router (Model 9100EM) NAPT Address: The NAPT address into which the original IP address will be translated. The combo box displays all of your added NAPT addresses/ranges, from which you can select an entry. If you would like to add a new address, select the 'User Defined' option in the combo-box. Similarly, this will commence a sequence that will add a new network object. Note, however, that in this case the network object may only be an IP address, as NAPT is port-specific.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked OK, the following screen will appear. This screen displays the active rules for the designated address. NOTE: After you create the rule LAN devices, you can verify it works by checking your external IP address. You can do this from another internet connection or by using one of many public websites that display your external IP address. Note this only works if you have specified Any or one of the HTTP protocols.
User Guide Verizon FiOS Router (Model 9100EM) As in the example below, you will need to specify your external IP address that you used for your NAT/NAPT rule and also specify the local host (IP or name). Also make sure that you use the same protocol as your NAT/NAPT rule. For our web server example this information is shown filled in below.
User Guide Verizon FiOS Router (Model 9100EM) 13.8 Advanced Filtering If you select Firewall Settings in the top navigation menu and then select Advanced Filtering in the left submenu, the following screen will appear. Advanced filtering is designed to allow comprehensive control over the firewall's behavior. You can define specific input and output rules, control the order of logically similar sets of rules and make a distinction between rules that apply to WAN and LAN devices.
User Guide Verizon FiOS Router (Model 9100EM) For example, if you clicked the New Entry link for input Network (Home/Office) Rules, the following screen will appear. Select one of the following operation settings: • Select Drop to drop packets. • Select Reject to drop packets, and to send TCP Reset or ICMP Host Unreachable packets to the sender. • Select Accept Connection to accept all packets related to this session. • Select Accept Packet to accept packets matching this rule only.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked OK, the following screen will appear. The rule is now active. The order of the rules appearance represents both the order in which they were defined and the sequence by which they will be applied. By clicking the Move Up and Move Down action icons, you can change this order after your rules are already defined (without having to delete and then re-add them). After you click the desired icon, the screen will refresh and display the change.
User Guide Verizon FiOS Router (Model 9100EM) 13.9 Security Log If you select Firewall Settings in the top navigation menu and then select Security Log in the left submenu, the following screen will appear. This screen alerts you of noteworthy information sent to Router from the Internet. The screen can contain 1000 entries, but a maximum of 50 entries are displayed at a time. Once 1000 entries have been logged, the oldest entry is removed to make space for the new entries as they occur.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked Settings, the following screen will appear. Select the desired settings by clicking the check boxes (a checkmark will appear in the box when a setting is enabled). Then, click Apply to save the settings. Select the types of activities for which you would like to have a log message generated: • Accepted Events Accepted Incoming Connections Write a log message for each successful attempt to establish an inbound connection to the home network.
User Guide Verizon FiOS Router (Model 9100EM) 13.10 Connections If you select Firewall Settings in the top navigation menu and then select Connections in the left submenu, the following screen will appear. The connections list displays all the connections that are currently open on the firewall, as well as various details and statistics. You can use this list to close undesired connections by clicking the “X” icons.
User Guide Verizon FiOS Router (Model 9100EM) 14. PARENTAL CONTROLS If you select Parental Controls in the top navigation menu and then select Website Restrictions in the left submenu, the following screen will appear. This feature allows you to block LAN access to certain hosts on the Internet or to certain Web sites. To configure a website restriction, click the New Entry link. If you clicked New Entry, the following screen will appear.
User Guide Verizon FiOS Router (Model 9100EM) After you have selected a local host, the following screen will appear. Click OK to continue. To add a user-defined host to your list of restricted access, click User Defined in the Add drop-down list. If you selected User Defined, the following screen will appear. Click the New Entry link. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Entry, the following screen will appear. Select the desired object type from the Network Object Type drop-down list. NOTE: You can select any option from the Network Object Type drop-down list, and then configure the screen accordingly. For example, if you selected IP Address, the following screen will appear. Enter the desired IP address in the field provided, and then click OK to continue. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked OK, the following screen will appear. Enter the desired description in the Network Object Description field, and then click OK to continue. Next, select the desired schedule from the Schedule drop-down list, and then click OK to continue. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) For example, if you selected Always, and then clicked OK in the preceding screen, the following screen will appear. This screen shows the IP address with an active website restriction. In this example, the PC that has IP address “192.168.1.3” will be prohibited from accessing the specified Web site. NOTE: If the Status field displays Resolving, this means that the Router is attempting to locate the restricted Web site.
User Guide Verizon FiOS Router (Model 9100EM) 15. ADVANCED If you select Advanced in the top navigation menu, the following screen will appear. The Advanced section of this User Guide is intended to provide assistance with configuring the Advanced features of your Verizon FiOS Router and assumes the user has an in-depth understanding of computers, routing, and internet networking. Click Yes to proceed to the Router’s Advanced screen.
User Guide Verizon FiOS Router (Model 9100EM) 15.1 Diagnostics If you click the Diagnostics link in the Advanced screen, the following screen will appear. Using this screen, you can run the following diagnostics tests: • To run a PING test, type the appropriate IP address or host name in the field provided, and then click Go. • To run a Traceroute test, type the appropriate IP address or host name in the field provided, and then click Go. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) For example, if you enter a host name in the Destination field and then click Go, the following screen will appear. This screen shows that the Ping test succeeded. Click Close to return to the Advanced screen. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.2 Restore Defaults If you click the Restore Defaults link in the Advanced screen, the following screen will appear. Click OK to allow the Router to be reset to factory default settings. After the Router has rebooted, you will need to log in to the Router. IMPORTANT: If you click OK, any settings that you have configured in the Router will be erased, and any data that the Router has reported will be lost. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.3 Reboot If you click the Reboot link in the Advanced screen, the following screen will appear. Rebooting the Router allows the Router to be restarted. Click OK to allow the Router to reboot. Please wait a brief moment while the Router is rebooting. Afterwards, you will need to log in to the Router. IMPORTANT: The Reboot feature does not reset the Router to factory default settings.
User Guide Verizon FiOS Router (Model 9100EM) 15.5 ARP Table If you click the ARP Table link in the Advanced screen, the following screen will appear. This screen allows you to set up static DHCP connections using Host Names, IP Addresses, or MAC addresses. To configure a static DHCP connection, click the New Static Connection link. If you clicked New Static Connection, the following screen will appear. Enter the appropriate values in the fields provided, and then click OK to continue.
User Guide Verizon FiOS Router (Model 9100EM) For example, if you enter an IP Address and a MAC address and then click OK, the following screen will appear. The screen shows that the entry has been added to the list of static DHCP connections. To run a diagnostics test on a adjacent to the connection you want to test. To remove a host from DHCP connection, click the diagnostics icon the table, click the appropriate “X” icon in the Action column.
User Guide Verizon FiOS Router (Model 9100EM) 15.6 Users If you click the Users link in the Advanced screen, the following screen will appear. This feature allows you to configure user settings in the Router. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.6.1 Users—Adding a New Administrator If you click the Administrator link in the Users screen, the following screen will appear. This screen allows you to set up the desired Administrator values. Enter the appropriate values, and then click OK to save the changes. NOTE: If the Router is password protected and you are not an authorized user, you will not be allowed to change and save the values in this screen.
User Guide Verizon FiOS Router (Model 9100EM) 15.6.2 Users—Adding a New User If you click the New User link, the following screen will appear. This screen allows specific users to have administrative permissions in the Router. To configure User Settings, enter the appropriate values, and then click OK to save the changes.
User Guide Verizon FiOS Router (Model 9100EM) After you have entered the appropriate values and click OK, the following screen will appear. The user information has been added to the Router. If desired, repeat the preceding instructions to add additional users to the administrator permissions list. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.6.3 Users—Removing a User To remove a user from the list, click the “X” icon. The following screen will appear. Click OK to continue. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.6.4 Groups—Adding a New Group To add a new group, click the New Group link. If you click the New Group, the following screen will appear. Using this screen, you can configure additional groups in the Router. At this screen, do the following: 1. Enter a Group Name of your choice. 2. 3. Enter a description of your choice.
User Guide Verizon FiOS Router (Model 9100EM) After you have entered the desired values and clicked OK, the following screen will display the group attributes. Click Close to return to the Advanced screen. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.6.5 Groups—Add a User to a Group To set up new users for a group, click the User link in the Groups section of the screen. The following screen will appear. Using this screen, you can assign users to a designated group. At this screen, do the following: 1. 2. 3. 4. Enter a User name of your choice. Enter a description of your choice.
User Guide Verizon FiOS Router (Model 9100EM) 15.7 Quality of Service The QoS feature allows you to configure Quality of Service parameters in your Router. Network-based applications and traffic are growing at a high rate, producing an ever-increasing demand for bandwidth and network capacity. Bandwidth and capacity cannot be expanded infinitely, requiring that bandwidth-demanding services be delivered over existing infrastructure, without incurring additional expensive investments.
User Guide Verizon FiOS Router (Model 9100EM) 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.7.2 Traffic Priority If you click the Quality of Service link in the Advanced screen and then click Traffic Priority in the left submenu, the following screen will appear. This screen allows you to configure QoS to prioritize input and output traffic. Traffic Priority manages and avoids traffic congestion by defining inbound and outbound priority rules for each device on the Router.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Entry, the following screen will appear. At this screen, do the following: 1. Select the desired Source Address, Destination Address, and Protocol options from the drop-down lists. 2. Click the Device check box if you will apply the settings to a device. By default this box is cleared. 3. Select the desired option from the Set Priority drop-down list. (Zero is the lowest priority level.) 4. Click OK to save the settings.
User Guide Verizon FiOS Router (Model 9100EM) 15.7.3 Traffic Shaping If you click the Quality of Service link in the Advanced screen and then click Traffic Shaping in the left submenu, the following screen will appear. Traffic Shaping is the solution for managing and avoiding congestion where the network meets limited broadband bandwidth. Typical networks use a 100 Mbps Ethernet LAN with a 100 Mbps WAN interface router. This is where most bottlenecks occur.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Entry, the following screen will appear. Select a device from the Device drop-down list. Then, click OK to continue. After you have selected a device and clicked OK in the preceding screen, the following screen will appear. Enter the bandwidth values for transmit (Tx) and receive (Rx), and then select the desired option from the TCP Serialization drop-down list. Next, click the desired New Entry link to add a class.
User Guide Verizon FiOS Router (Model 9100EM) TCP Serialization You can enable TCP Serialization in its combo box, either for active voice calls only or for all traffic. The screen will refresh, adding a 'Maximum Delay' field. This function allows you to define the maximal allowed transmission time frame (in milliseconds) of a single packet. Any packet that requires a longer time to be transmitted, will be fragmented to smaller sections.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked the edit icon in the preceding screen, the Edit Shaping Class screen will appear. Configure the following fields by entering or selecting the desired values: Name—The name of the class. Class Priority—The class can be granted one of eight priority levels, zero being the highest and seven the lowest (note the obversion when compared to the rules priority levels).
User Guide Verizon FiOS Router (Model 9100EM) For example, if you click the New Entry link in the Rx Traffic Policing section of the Edit Device Traffic Shaping screen, the Add Policing Class screen will appear. Name the new class and click OK to save the settings, e.g. Class B. Next, click the class name to edit the shaping class or alternatively, click its pencil (edit) action icon in the Action column. The Edit Policing Class screen will appear.
User Guide Verizon FiOS Router (Model 9100EM) 15.7.4 Differentiated Service Code Point (DSCP) Settings If you click the Quality of Service link in the Advanced screen and then click DSCP Settings in the left submenu, the following screen will appear. Familiarity with the Differentiated Services model is essential to understanding DSCP.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Entry, the following screen will appear. Enter your hexadecimal value, and then set the priority for this value. Click Apply to continue. If you clicked Apply, the following screen will appear. Click OK to confirm. Value will be added to the DSCP Settings screen. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.7.5 802.1P Settings If you click the Quality of Service link in the Advanced screen and then click 802.1P Settings in the left submenu, the following screen will appear. The IEEE 802.1p priority marking method is a standard for prioritizing network traffic at the data link/Mac sublayer. 802.1p traffic is simply classified and sent to the destination, with no bandwidth reservations established. The 802.
User Guide Verizon FiOS Router (Model 9100EM) 15.7.6 Class Statistics If you click the Quality of Service link in the Advanced screen and then click Class Statistics in the left submenu, the following screen will appear. The Router provides accurate, real-time information on the traffic moving through the defined device classes. For example, the amount of packets sent, dropped, or delayed are just a few of the parameters monitored per each shaping class.
User Guide Verizon FiOS Router (Model 9100EM) 15.8 Remote Administration If you click Advanced in the top navigation menu and then select the Remote Administration link, the following screen will appear. It is possible to access and control your Router not only from within the home network, but also from the Internet. This allows you to view or change settings while traveling.
User Guide Verizon FiOS Router (Model 9100EM) 15.9 DNS If you click Advanced in the top navigation menu and then select the DNS link, the following screen will appear. The Router contains a built-in DNS server. When an IP address is assigned, the Router will interrogate the new device for a machine name using several well-known networking protocols. Any names learned will dynamically be added to the DNS server’s table of local hosts.
User Guide Verizon FiOS Router (Model 9100EM) If you have entered values in the preceding screen and clicked OK, the following screen will appear. The changes have been saved to the Router. 15.10 Personal Domain (Dynamic DNS) If you click Advanced in the top navigation menu and then select the Personal Domain Name link, the following screen will appear.
User Guide Verizon FiOS Router (Model 9100EM) The following screen will appear. Enter the appropriate values in the fields provided, and then click OK to continue. NOTE: Your service provider will provide you with the appropriate values to use in this screen. If you click the Click Here to Initiate and Manage your Subscription link, the following screen will appear. Enter the user name and password (provided by your service provider) in the fields provided to access your account.
User Guide Verizon FiOS Router (Model 9100EM) 15.11 Network Objects Network Objects is a method used to abstractly define a set of LAN hosts, according to one or more MAC address, IP address, and host name. Defining such a group can assist when configuring system rules. For example, network objects can be used when configuring the Router’s security filtering settings such as IP address filtering, host name filtering or MAC address filtering.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Entry, the following screen will appear. The source address can be entered using one of the following methods listed in the IP Address drop-down menu: • • • • • • IP Address IP Subnet IP Range MAC Address Host Name DHCP Option After you select the desired method, the screen will refresh. Enter the appropriate values in the fields provided, and then click OK to save the settings.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked OK, the following screen will appear. The network object has been saved to the Router. Click Close to return to the Advanced screen. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.12 Protocol If you click Advanced in the top navigation menu and then select the Protocol link, the following screen will appear. For your convenience, the Router supports protocols for Applications, Games, and VPN-specific programs. The following chart provides port/protocol information for the supported services. The Protocol screen allows you to select the desired view: Basic Service and Advanced Service.
User Guide Verizon FiOS Router (Model 9100EM) 15.12.1 Basic Service To access the basic service Protocols screen (if you are in the Advanced screen), click the Basic button. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked the Basic button in the preceding screen, the following screen will appear. At this screen, you can: • • Configure ports for predefined protocols by clicking the desired link. Configure a new user-defined port for a protocol by clicking the New Entry link. 15.12.1.1 Configuring a Predefined Protocol Service To configure the Router for a predefined protocol service, click the desired link. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) For example, if you clicked FTP in the preceding screen, the following screen will appear. Next, click the TCP link to configure the service protocol values. If you clicked TCP in the Edit Service screen, the following screen will appear. Enter the desired values, and then click OK to continue. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you have entered values and clicked OK in the preceding screen, the following screen will appear. A protocol service has been configured. Click OK to save the settings. If you clicked OK in the preceding screen, the following screen will appear. The protocol service has been saved to the Router. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.12.1.2 Configuring a User-defined Protocol Service To configure the Router for a user-defined protocol service, click the New Entry link. If you clicked New Entry, the following screen will appear. Enter a service name and service description in the fields provided. Next, click the New Server Ports link. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Server Ports, the following screen will appear. Select a protocol from the drop-down list, and then enter a protocol number. Click OK to continue. If you clicked OK, the following screen will appear. Click OK to save the settings. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked OK, the following screen will appear. The protocol settings have been saved to the Router. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.12.2 Advanced Protocol Service To access the advanced service Protocols screen (if you are in the Basic screen), click the Advanced button. The following advanced Protocols screen will appear. At the Advanced screen, you can: • • Configure predefined application by clicking the desired link. Configure a new user-defined application by clicking the New Entry link. 15.12.2.
User Guide Verizon FiOS Router (Model 9100EM) For example, if you clicked the link of a predefined service in the preceding screen, the following screen will appear. If desired, enter a description in the Service Description field. Next, click the desired TCP or UDP link. If you selected TCP (Any -> 2300-4000) the following screen will appear. Select the desired source port and destination port values from the drop-down lists, and then click OK.
User Guide Verizon FiOS Router (Model 9100EM) After you have entered the desired values and click OK in the preceding screen, the following screen will appear. The TCP protocol values have been configured. Next, click OK to save the settings. If you clicked OK, the protocol values will be saved to the Router, and the following screen will display the entry. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.12.2.2 Configuring a New User-Defined Application To configure new user-defined application, click the New Server Ports link in the Edit Service screen. If you clicked New Server Ports, the following screen will appear. Select the desired protocol from the Protocol drop-down list, and then enter the protocol number. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) For example, this screen shows appropriate values, click OK to continue. If you clicked OK, the following screen will appear. The UDP port values have been configured. Next, click OK to save the settings. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked OK, the following screen will appear. The user-defined UDP port settings have been saved to the Router. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.13 UPnP If you click Advanced in the top navigation menu and then select the UPnP link, the following screen will appear. This feature advertises the presence of your Router on the LAN. Universal Plug-and-Play is a networking architecture that provides compatibility among networking equipment, software and peripherals.
User Guide Verizon FiOS Router (Model 9100EM) 15.14 System Settings If you click Advanced in the top navigation menu and then select the System Settings link, the following screen will appear. Use this page to configure various system settings. Enter the desired system settings and then click Apply to save the settings. NOTE: This Router ships with Telnet disabled. If Telnet is enabled, you can configure Secure Telnet over SSL Port/Client Authentication. Hostname—Specify the Router’s host name.
User Guide Verizon FiOS Router (Model 9100EM) Management Application SSL Authentication Options You can configure the Primary and Secondary HTTPS Management Client Authentication. Select the desired option from the drop-down lists: • Select None if you do not want to use client authentication. • Select Optional if you want client authentication to be optional. • Select Required if you want client authentication to be required. System Logging—configure system logging parameters.
User Guide Verizon FiOS Router (Model 9100EM) 15.15 Configuration File If you click Advanced in the top navigation menu and then select the Configuration File link, the following screen will appear. IMPORTANT: Do not change the settings in this page unless instructed by Verizon. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.16 Date and Time Rules If you click Advanced in the top navigation menu and then select the Date and Time link, the following screen will appear. Enter the desired values in this screen, and then click Apply to save the settings. The Router can automatically detect daylight saving setting for selected time zones.
User Guide Verizon FiOS Router (Model 9100EM) 15.17 Editing the Time Server Table If you click the New Entry link under Time Server, the following screen appears. Enter a server IP address or domain name in the field provided, and then click OK to continue. The entry will be added to the time server table. To remove server address from the Time Server table, click the “X” icon next to the server to want to remove. Then, click Apply to save the changes. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.18 Editing Clock Set If you click the Clock Set button in the Date and Time screen, the following screen appears. Enter your local time by selecting the appropriate values from the month, day, and year drop-down lists. Next, enter your local time (starting with hours, minutes, and seconds) in the fields provided. Click Apply to save the settings. Then click OK to return to the Date and Time screen. 15.
User Guide Verizon FiOS Router (Model 9100EM) The following screen appears. Click the New Time Segment Entry link or, alternatively, click the plus icon. If you clicked New Time Segment Entry, the following appears. Click the New Hours Range Entry link. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) The following screen appears. Enter the desired start time and end time values in the fields provided, and then click OK to continue. If you clicked OK the following screen will appear. Click the check box of each day that you want in the time segment (a check mark will appear in the box.) Click OK to continue. After you have set up the desired time segment and clicked OK, the following screen will appear.
User Guide Verizon FiOS Router (Model 9100EM) For example, this screen shows that a schedule has been added to the Time Segments table, and that the rule will be active at the scheduled time. To add additional schedule rules to your Router, repeat the preceding scheduler rules instructions. Then, click OK in the Edit Scheduler Rule screen to allow the settings to take effect in the Router. 15.
User Guide Verizon FiOS Router (Model 9100EM) 15.21 Routing If you click Advanced in the top navigation menu and then select the Routing link, the following screen will appear. You can choose to setup your Router to use static or dynamic routing. Dynamic routing automatically adjusts how packets travel on the network, whereas static routing specifies a fixed routing path to neighboring destinations. 15.21.1 Basic Routing Settings To create a new route, click the New Route link.
User Guide Verizon FiOS Router (Model 9100EM) If you clicked New Route, the following screen will appear. Configure the settings in this screen, and then click OK to continue. • Rule Name—Select the type of network from the drop-down list. • Destination—Enter the destination is the destination host, subnet address, network address, or default route. The destination for a default route is 0.0.0.0.
User Guide Verizon FiOS Router (Model 9100EM) 15.21.2 Advanced Routing Settings To configure advanced routing settings, click the Advanced button in the Routing screen. If you clicked the Advanced button, the following screen will appear. If you change any settings in this screen, click Apply to save the settings. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.22 IGMP Configuration If you click Advanced in the top navigation menu and then select the IGMP Configuration link, the following screen will appear. This screen allows you to configure IGMP LAN Proxy configuration settings in your Router. The Router supports IGMP multicasting, which allows hosts connected to a network to be updated whenever an important change occurs in the network.
User Guide Verizon FiOS Router (Model 9100EM) 15.22.1 New Membership Filter If you clicked the New Membership Filter link in the preceding screen, the following screen will appear. Select the desired settings for the membership filter you want to create. Then click Apply to save the settings. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.22.2 New Multicast Address If you clicked the New Multicast Address link in the preceding screen, the following screen will appear. Enter multicast address and then click Apply. If you clicked Apply, the address will be displayed in the list of Multicast Addresses. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 15.22.3 IGMP Status If you click Advanced in the top navigation menu and then select the IGMP Status link, the following screen will appear. NOTE: If IGMP proxy is not enabled, the IGMP Proxy Status panel will be empty. 15.23 PPPoE Relay If you click Advanced in the top navigation menu and then select the PPPoE Relay link, the following screen will appear.
User Guide Verizon FiOS Router (Model 9100EM) 15.24 IP Address Distribution If you click Advanced in the top navigation menu and then select the IP Address Distribution link, the following screen will appear. Your Router's Dynamic Host Configuration Protocol (DHCP) server makes it possible to easily add computers that are configured as DHCP clients to the home network. It provides a mechanism for allocating IP addresses and delivering network configuration parameters to such hosts.
User Guide Verizon FiOS Router (Model 9100EM) 16. SYSTEM MONITORING 16.1 Gateway Status If you click System Monitoring in the top navigation menu, and then click Gateway Status in the left submenu, the following screen will appear. After you have finished viewing information about your Router, click Close. Software Version Release Date Platform Model Number INI File Name INI File Version Hardware Version Hardware Serial Number Upgrade 030-300554 Rev. A Gateway Status Router’s software version.
User Guide Verizon FiOS Router (Model 9100EM) 16.2 Gateway Status If you click System Monitoring in the top navigation menu, and then click Full Status/System wide Monitoring of Connections in the left submenu, the following screen will appear. This screen displays connection information for devices connected to your Router. At this screen, you can do any of the following: • Turn off Automatic Refresh by clicking the Automatic Refresh Off button.
User Guide Verizon FiOS Router (Model 9100EM) 16.3 System Log If you click System Monitoring in the top navigation menu and then click System Log in the left submenu, the following screen will appear. This screen displays the details of your system’s logged events. To save the system log, click Save Log, and then follow the instructions to save the log to the desired location. 030-300554 Rev.
User Guide Verizon FiOS Router (Model 9100EM) 17. TECHNICAL SUPPORT INFORMATION Contact your Internet service provider for technical support. 18. PRODUCT SPECIFICATIONS System Requirements for 10/100 Base-T/Ethernet • Pentium® or equivalent class machines or higher • Microsoft® Windows® (XP, 2000, ME, NT 4.0, 98 SE) Macintosh® OS X, or Linux installed • 64 MB RAM (128 MB recommended) • 10 MB of free hard drive space • 10/100 Base-T Network Interface Card (NIC) • Internet Explorer 5.
Verizon FiOS Router (Model 9100EM) User Guide 19. SOFTWARE LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY. THIS SOFTWARE IS COPYRIGHTED AND LICENSED (NOT SOLD). BY INSTALLING AND OPERATING THIS PRODUCT, YOU ARE ACCEPTING AND AGREEING TO THE TERMS OF THIS LICENSE AGREEMENT. IF YOU ARE NOT WILLING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT, YOU SHOULD PROMPTLY RETURN THE SOFTWARE AND HARDWARE TO WESTELL TECHNOLOGIES, INC.
User Guide Verizon FiOS Router (Model 9100EM) 6. Governing Law. This License Agreement shall be construed and governed in accordance with the laws of the State of Illinois. You submit to the jurisdiction of the state and federal courts of the state of Illinois and agree that venue is proper in those courts with regard to any litigation arising under this Agreement. 7. Costs of Litigation.
User Guide Verizon FiOS Router (Model 9100EM) 20. PUBLICATION INFORMATION Verizon® FiOS® Router Model 9100EM Document Part Number 030-300554 Rev. A © 2008 Verizon. All rights reserved. All trademarks and registered trademarks are the property of their respective owners. 030-300554 Rev.
