User guide

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Verizon Hub User Guide
If you need help with your Verizon Hub, try these
troubleshooting tips:
Troubleshooting.
1. Check your connection.
Make sure your cable and power cords are securely connected.
2. Check your Internet connection.
From your personal computer, check your home’s Internet
access. Launch a browser, such as Internet Explorer or Firefox,
and conrm that you can reach your usual home page.
Contact your Internet provider if you believe your broadband
connection is down.
3. Check home network connection.
If you are using a wireless connection, check your Verizon
Hub Wi-Fi signal strength. If your Verizon Hub isn’t receiving
a strong signal, try moving it closer to your wireless router to
capture a stronger signal.
If you are using a wired connection, make sure the Ethernet
cable is securely connected at both ends.
4. Restart your Verizon Hub.
Unplug the power cord from the outlet, wait 15 seconds, then
plug the power cord back in. Your Verizon Hub will restart.