User guide

Troubleshooting

Verizon 4G LTE Broadband Router

Troubleshoot Access to the Router Main Menu

If you can’t access the router main menu from a computer on your local network, check the

following:

• If you are using an Ethernet-connected computer, check the connection between the

computer and the router.

• Make sure your computer’s IP address is on the same subnetwork as the router. Your

computer’s IP address should be in the range of 192.168.0.2 to 192.168.0.254.

Note: If your computer’s IP address is shown as 169.254.x.x:

Recent versions of Windows and Mac OS generate and assign an

IP address in the range of 169.254.x.x when the computer cannot

reach a DHCP server. If your IP address is in this range, check the

connection from the computer to the router, and reboot your

computer.

• If your router’s IP address was changed and you do not know the current IP address,

clear the router’s configuration to factory default settings and set your router’s IP address

to 192.168.0.1. See Restore the Default Configuration and Password on page

95.

• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using

Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.

• Close the browser and open it again.

• Make sure that you are using the correct sign in information. The factory default sign in

name is admin, and the password is password. Make sure that Caps Lock is off when

entering this information.

If the router does not save your changes, check the following:

• When entering configuration settings, click Apply before moving to another screen or tab,

or your changes are lost.

• Click Refresh or Reload in the browser. Your changes may have occurred, but the

browser might not have updated yet.