Warranty

Warranty Claim Process:
If you believe that you have a valid warranty claim:
1. Fax a copy of your receipt to [phone] or email the receipt to
[e-mail] The receipt must include:
• Your Name
• Complete Mailing Address
• Telephone Number
• Description of the Problem
2. A VIAIR representative will generate an RGA Number (Return Goods Authorization) using
the information provided. The VIAIR representative will contact you to issue the RGA number.
The customer is required to ship the product to VIAIR for warranty inspection to:
VIAIR Corporation
15 Edelman
Irvine CA 92618
The RGA Number must be written clearly on the outside of the package that is shipped to
VIAIR. It is recommended to use packing material to protect the contents from damage during
transit since the customer is responsible for any damage that occurs during shipping. Do not
disassemble the product, as this will void your warranty.
3. After an inspection is conducted, if a valid manufacture's defect is found, VIAIR will repair or
replace the product free of charge. If the product is found to contain no manufacturing or
material defects, the retail customer will be contacted by VIAIR and given the option to have the
product returned as-is, or be repaired and returned at the customers’ expense.