Technical data

6. Click to Communication / Write Data menu to send the modified settings to receiver.

Note: During data reading (and sending) receiver firmware version can be checked.

5. TROUBLESHOOTING

TROUBLE: Any abnormal operation in functions during the usage of the device.

SOLUTION: Firmware upgrade with the newest firmware file usually solve these kind of

problems (see Firmware update part in manual).

TROUBLE: No connection between monitoring PC and receiver unit.

SOLUTION: Check the cable plugging in PC side and in receiver side as well. In

monitoring PC Control Panel / Hardware / Device Manager application you can check

which COM port appears / disappears in device list during plug / unplug ENIGMA IP2

cable. Please check whether COM port setting is correct in monitoring software. Baud

rate should be set to 57600 in monitoring software settings.

TROUBLE: After proper IP configuration receiver events are not coming through IP.

SOLUTION: Don't forget to allow used ports in rooter (Port forward menu in rooter).

TROUBLE: There are strange internal messages in receiver with 0000 client account.

SOLUTION: It is possible that any of the external device (alarm control panel) has 0000

client account. Never use 0000 client account in alarm control panel side.

TROUBLE: The receiver unit freezes because of any external reason.

SOLUTION: Unplug power supply cable and USB cable at the same time, then plug it

back. It means hardware reset of the receiver.