WEB EDITION VOLVO ON CALL
DEAR VOLVO OWNER Thank you for choosing Volvo On Call. This document describes the functionality of the system, Volvo On Call. An active subscription is required to operate the system. The specifications, design features and illustrations contained in this supplement are not bind- ing. We reserve the right to make modifications without prior notice.
Table of contents 01 Volvo On Call (VOC) Volvo On Call*............................................. 5 Overview of Volvo On Call*......................... 6 Using Volvo On Call*................................... 6 Available Volvo On Call* functions.............. 7 Comfort services with Volvo On Call*......... 8 Volvo On Call* mobile app.......................... 8 Remote heater start* via SMS................... 10 Remote heater start* via SMS................... 10 Safety services with Volvo On Call*......
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VOLVO ON CALL (VOC)
01 Volvo On Call (VOC) Volvo On Call* WARNING Volvo On Call (VOC)* is a supplementary service that you subscribe to as a customer. The subscription consists of safety, security and comfort services. The Volvo On Call system (hereinafter called VOC) is linked to the car's SRS and alarm systems. The car has a built-in GSM module for communication between the car and VOC's services. Map (p. 16) shows the countries where the system is available.
01 Volvo On Call (VOC) 01 • • PIN code for Volvo On Call* (p. 18) Overview of Volvo On Call* Personal data (p. 19) Overview of buttons and displays. Using Volvo On Call* In the event of an accident where a belt tensioner, airbag or inflatable curtain is activated, a signal is sent automatically to the VOC Service Centre who ensure that help is sent immediately to your location - police, ambulance or other appropriate action.
01 Volvo On Call (VOC) NOTE The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges. The ON CALL button can be used for all other services, including roadside assistance. Cancelling a service A service that has been started can be stopped within 10 seconds with one press on the EXIT button.
01 Volvo On Call (VOC) || 01 Service Service Centre AppA Vehicle information Battery and charging statusD X X Set charging for specific timesD X Reminder to plug in the charging cableD X PreconditioningD A B C D X Certain functions are not available on all car models. Certain markets. Certain cars with automatic gearbox. Only applies to the V60 PLUG-IN HYBRID.
01 Volvo On Call (VOC) car there is the option to activate the car's horn and direction indicators in order to facilitate the search. The car's instrument panel This function provides the driver with access to a range of information: fuel level, remaining mileage with existing fuel quantity, average fuel consumption, average speed, and readings from the odometer and trip meter. Vehicle information Basic data about the car such as model, registration number and VIN number are easily accessible.
01 Volvo On Call (VOC) 01 || it is possible to use the mobile app to set the time when charging is to take place. Reminder to plug in the charging cable6 You can enable reminders in your mobile app if you forget to plug in the charging cable when the car has been parked. Preconditioning6 Preconditioning prepares the car's drive systems and the passenger compartment before departure so that both wear and energy needs during the journey are reduced.
01 Volvo On Call (VOC) If the heater is running and shall be deactivated immediately: To cancel a previously scheduled heater start the set time must be deactivated. 1. Enter the car's registration number followed by # PIN code # 0 # To deactivate T1: 2. Send the message. 1. Enter the car's registration number followed by # PIN code # 01 # Time commands 2. Send the message. If a new time shall be added then the message is ended with the desired time, e.g. 17308.
01 Volvo On Call (VOC) 01 || Roadside assistance Alert the service centre manually Call roadside assistance Call for help in the event of e.g. a puncture, fuel shortage or discharged battery, see Call roadside assistance (p. 12). Contact the VOC Service Centre to request assistance in emergency situations. Call for help in the event of e.g. a puncture, fuel shortage or discharged battery. 1. Press the SOS button (p.
01 Volvo On Call (VOC) Security services with Volvo On Call* Theft Notification (TN) Security services for assistance in the event of theft, or remote unlocking if the keys have been lost or locked in the car. Automatic signal to the VOC Service Centre in the event of break-in or theft (if the car's alarm system has been activated). Volvo's security services are designed to minimise the risk of the owner losing his/her car. If the car is stolen, it can also be traced and possibly deactivated.
01 Volvo On Call (VOC) 01 || Unauthorised Movement Detection (UMD)* 12, 13 UMD (Unauthorized Movement Detection) is a system for monitoring unauthorised movement. Unauthorised movement involves moving the vehicle with the engine switched off. If the system detects unauthorised movement of the vehicle then VOC Customer Service will be notified automatically. Examples of unauthorised movement include towing or loading and transport on a trailer.
01 Volvo On Call (VOC) Menu options with Volvo On Call* Volvo On Call* message in the display Overview of possible options and settings in the VOC system's menu. VOC automatically shows the information message if necessary. To access the menu: Press the MY CAR button, press MY CAR again to open the shortcut menu where the VOC menu is available. • Could not find vehicle position - see Availability (p. 5). • Service temporarily unavailable - see Availability (p. 5). The message is shown in the screen.
01 Volvo On Call (VOC) 01 Volvo On Call* availability Map of areas where VOC is available. The service is being continuously expanded and the system will be offered in a large number of countries. Contact your Volvo dealer for up-to-date information. Dark-shaded countries/areas mean that Volvo On Call is available. Related information • 16 Phone number for service centre (p. 17) * Option/accessory, for more information, see Introduction.
01 Volvo On Call (VOC) 01 Phone number for service centre Country Dialling in home country Dialling abroad Sweden 020 55 55 66 +46 31 51 83 35 Norway 800 30 060 +47 22 32 39 50 Denmark 070 21 50 53 +45 70 21 50 53 UK 0800 587 9848 +44 20 860 39 848 Italy 02 26629 271 +39 02 26629 271 Finland 09 374 77 310 +358 9 374 77 310 France 0810 800 454 +33 1 49 93 72 79 The Netherlands 020 851 2278 +31 20 851 2278 Belgium 02 773 62 22 +32 2 773 62 22 Luxembourg (customer centre in Belg
01 Volvo On Call (VOC) 01 PIN code for Volvo On Call* • The PIN code is used for security purposes and to identify the individual authorised to perform VOC services. The four-digit PIN code that was sent to you when your dealer activated your subscription is used for security reasons to identify the individual authorised to perform certain VOC services, e.g. unlock the car via VOC Service Centre (p. 13) or create an account for the mobile app (p. 8).
01 Volvo On Call (VOC) Personal data Personal data that are processed in connection with the VOC service. Volvo's sales companies, see table below, and Volvo Personvagnar AB, are responsible for the personal data processed in connection with the VOC service. All processing is performed in accordance with good practice and legislation in force with regard to the processing of personal data.
01 Volvo On Call (VOC) 01 || Screening procedures The personal data required to supply the VOC service are stored during the agreement period and thereafter for as long as required in order for Volvo to fulfil its obligations in accordance with the law and other statutes. Data generated during the events covered by VOC service are deleted three months after the incident occurred.
TP 17955 (English), AT 1420, MY15, Printed in Sweden, Göteborg 2014, Copyright © 2000-2014 Volvo Car Corporation
