Operation Manual

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01 Volvo On Call (VOC)
01
12
* Option/accessory, for more information, see Introduction.
Roadside assistance
Call for help in the event of e.g. a puncture,
fuel shortage or discharged battery, see Call
roadside assistance (p. 12).
A separate subscription may need to be
taken out for this service.
Emergency number
When the alarm service is activated the VOC
system tries to establish contact with the
VOC Service Centre. If this is not possible
then the call is routed to the designated
emergency number for the area where the car
is located.
Related information
•
Using Volvo On Call* (p. 6)
Alert the service centre manually
Contact the VOC Service Centre to request
assistance in emergency situations.
1. Press the SOS button (p. 6) for at least
2 seconds to call for help in the event of
illness, external threat to the car or pas-
sengers, etc.
2. The VOC Service Centre receives a mes-
sage on the need for assistance and
information about the car's position.
3. The VOC Service Centre establishes ver-
bal contact with the driver and agrees on
what assistance is required.
If verbal contact cannot be established, the
VOC Service Centre contacts the relevant
authorities that assist with appropriate action.
Related information
•
Safety services with Volvo On Call* (p. 11)
•
Phone number for service centre (p. 17)
Call roadside assistance
Call for help in the event of e.g. a puncture,
fuel shortage or discharged battery.
1. Press the ON CALL button (p. 6) for at
least 2 seconds.
2. The VOC Service Centre establishes ver-
bal contact with the driver and agrees on
what assistance is required.
Related information
•
Safety services with Volvo On Call* (p. 11)
•
Phone number for service centre (p. 17)