Operation Manual

01 Volvo On Call (VOC)
01
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* Option/accessory, for more information, see Introduction.
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Security services with Volvo On Call*
Security services for assistance in the event of
theft, or remote unlocking if the keys have
been lost or locked in the car.
Volvo's security services are designed to min-
imise the risk of the owner losing his/her car.
If the car is stolen, it can also be traced and
possibly deactivated.
If the car is de-energised then VOC's spare
battery engages.
In addition to safety and security services,
certain markets offer an enhanced security
system as an option:
Security system certified in accordance with
Stichting VbV which fulfils the requirements in
accordance with Track & Tracing, TT03
9, 10
.
Theft Notification (TN)
Automatic signal to the VOC Service Centre
in the event of break-in or theft (if the car's
alarm system has been activated).
If the car's alarm system is activated then the
VOC Service Centre will be notified automati-
cally after a certain time. If the alarm is
switched off using the remote control key
then the service will be interrupted.
Stolen Vehicle Tracking (SVT)
If theft or other unauthorised use of the car
has been discovered, then the car's owner
along with the police and the VOC Service
Centre agree that the car should be traced.
The VOC Service Centre sends a message to
the car to determine the car's position. Fol-
lowing which, the police or other authority are
contacted.
NOTE
This also applies if the car has been stolen
using the associated remote control key.
Remote Door Unlock (RDU)
If the car's remote control key has been lost
or locked in the car, it is possible to remotely
unlock the car within the next 14 days assis-
ted by the VOC Service Centre after the
required verification with PIN code has been
approved. Following which, the VOC Service
Centre unlocks the car remotely according to
agreement.
Remote Vehicle Immobiliser (RVI)
11
Monitoring and deactivation of a stolen car.
If the car is stolen then the owner or authori-
ties contact the VOC Service Centre.
NOTE
This also applies if the car has been stolen
using the associated remote control key.
After having been in contact with the authori-
ties, the VOC Service Centre then deactivates
the remote control keys to prevent the car
from being started. A deactivated car can
only be restarted by contacting the VOC
Service Centre and when the required verifi-
cation with PIN code has been approved. Fol-
lowing which, the VOC Service Centre per-
forms activation of the car.
9
Only applies to the Netherlands.
10
Does not apply to the V40/V40 Cross Country.
11
Certain markets.