Operation Manual

01 Volvo On Call (VOC)
01
18
* Option/accessory, for more information, see Introduction.
PIN code for Volvo On Call*
The PIN code is used for security purposes
and to identify the individual authorised to
perform VOC services.
The four-digit PIN code that was sent to you
when your dealer activated your subscription
is used for security reasons to identify the
individual authorised to perform certain VOC
services, e.g. unlock the car via VOC Service
Centre (p. 13) or create an account for the
mobile app (p. 8).
Forgotten or change of PIN code
If you have forgotten your PIN code, or wish
to change it (e.g. if you have bought a used
car), contact your dealer or press the ON
CALL button in your car. The new code will
be sent to you.
Incorrect PIN code has been entered for
the app repeatedly
The account will be locked after incorrectly
entering the PIN code ten times in a row. A
new PIN code must be selected in order to be
able to use the app again, and a new app
account created by following the same proc-
ess as when the app account was previously
created.
Related information
•
Security services with Volvo On Call*
(p. 13)
•
Volvo On Call* mobile app (p. 8)
•
Change of ownership for cars with Volvo
On Call* (p. 18)
Change of ownership for cars with
Volvo On Call*
In the event of change of ownership of a car it
is important to change the owner of the VOC
service.
Closing the VOC service
Contact a Volvo dealer in the event of change
of ownership in order to cancel the VOC serv-
ice. The dealer cancels the VOC subscription
and deletes the service history.
In the event of change of ownership it is
important to reset personal settings in the car
to the original factory settings
16
, see Change
of ownership, in the owner's manual.
Starting the VOC service
Buying a used car with VOC:
The new owner contacts his/her dealer who
transfers the remaining time of the VOC sub-
scription to the new owner. It is important
that the contact details are updated for VOC
to work, and that the previous owner does
not have access to perform services in the
car. The new owner is given a personal four-
digit PIN code which is required to identify
him/her as the owner (or another authorised
person) in order to gain access to certain
VOC services.