Operation Manual

01 Volvo On Call (VOC)
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Personal data
Personal data that are processed in connec-
tion with the VOC service.
Volvo's sales companies, see table below,
and Volvo Personvagnar AB, are responsible
for the personal data processed in connec-
tion with the VOC service. All processing is
performed in accordance with good practice
and legislation in force with regard to the pro-
cessing of personal data.
Country Sales companies
Belgium Volvo Cars NV
UK Volvo Car UK Ltd
France Volvo Automobiles France
SAS
The Nether-
lands
Volvo Cars Nederland B.V.
Italy Volvo Auto Italia S.p.A.
Norway Volvo Personbiler Norge
AS
Portugal Volvo Car Portugal S.A.
Russia Limited Liability Company
Volvo Cars
Country Sales companies
Spain Volvo Car España S.L.
Sweden Volvo Personbilar Sverige
AB
Germany Volvo Car Germany GmbH
Finland Volvo Auto Oy Ab
Denmark Volvo Personvagne Dan-
mark A/S
Austria Volvo Car Austria GmbH
Switzerland Volvo Automobile
(Schweiz) AG
Purpose of the data processing
Personal data are used by Volvo with cooper-
ating partners, both within and outside the
EU/EEA, in order to provide and develop the
VOC service.
What personal data are processed?
The personal data processed belong mainly
to the following three categories.
•
Personal data that the customer provides
in connection with activation of the VOC
service and in other contacts with Volvo
such as name, address, phone number,
type of service and its duration.
•
Information is sent automatically from the
vehicle when a certain event covered by
the service occurs. This type of message
contains vehicle ID (VIN), the time when
the service is used, type of service,
whether the airbags have been deployed,
whether the belt tensioners have been
deployed, current amount of fuel, current
temperature inside and outside the vehi-
cle, whether doors and windows are
locked or opened as well as the vehicle's
last six locations with speed and direc-
tion.
•
Other information that can be linked to
the customer includes phone calls with
people in the vehicle, the service centre
that supplied the service and records cre-
ated by the service centre operator.
Who may have access to the personal
data?
Volvo uses subcontractors in order to provide
the service. These subcontractors work on
behalf of Volvo and may only process per-
sonal data to the extent required in order to
provide the service. All subcontractors are
bound by agreements requiring them to
observe confidentiality and to treat personal
data in accordance with legislation in force.
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Only applies to cars that can be connected to the Internet.