Operation Manual

01 Volvo On Call (VOC)
01
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* Option/accessory, for more information, see Introduction.
5
Volvo On Call*
Volvo On Call (VOC)* is a supplementary serv-
ice that you subscribe to as a customer. The
subscription consists of safety, security and
comfort services.
The Volvo On Call system (hereinafter called
VOC) is linked to the car's SRS and alarm
systems. The car has a built-in GSM module
for communication between the car and
VOC's services. Map (p. 16) shows the
countries where the system is available. Con-
tact your Volvo dealer for current information,
since the map may change. The subscrip-
tion's services/offer are dependent on the
market. Contact your Volvo dealer for infor-
mation on which services are applicable in
your country.
Availability
Once the remote control key has been
removed from the car, the VOC system's
functions are available continuously for
5 days and then once per hour during the
next 22 days. After 22 days the system will be
deactivated until the car is started.
The VOC system uses GPS (Global
Positioning System) to locate the car and the
car's built-in GSM module to contact the
VOC Service Centre.
WARNING
The system only works in areas where
VOC's partners have GSM coverage and in
the markets where the Volvo On Call serv-
ice is available.
Just as with mobile phones, atmospheric
disturbances or sparse transmitter cover-
age may lead to connection being impos-
sible, e.g. in sparsely populated areas.
Subscription
A subscription is initiated in connection with
the purchase of the car when the VOC sys-
tem is activated. The subscription has a time
limit but can be extended, and validity is mar-
ket dependent.
Comfort services
•
Volvo On Call mobile app (p. 8).
•
Remote heater start via SMS (p. 10).
Safety services
•
Automatic alarm (p. 11).
•
Manual alarm (p. 11).
•
Roadside Assistance (p. 12).
Security services
•
Theft Notification (p. 13).
•
Stolen Vehicle Tracking (p. 13).
•
Remote Door Unlock (p. 13).
•
Remote Vehicle Immobiliser (p. 13)
1
.
•
Unauthorised Movement Detection
(UMD)* (p. 13)
2, 3
.
NOTE
All calls with the VOC Service Centre will
be recorded.
Information on the Internet
For more information about Volvo On Call,
visit www.volvocars.com > Select country >
Sales & services > Volvo On Call. There you
can find, amongst other things, frequently
asked questions and answers.
Using a personal Volvo ID it is possible to log
in to the mobile app (p. 8). See the Sensus
Infotainment supplement, section Volvo ID, to
read about its advantages and how to create
a Volvo ID.
Related information
•
Overview of Volvo On Call* (p. 6)
•
Using Volvo On Call* (p. 6)
•
Available Volvo On Call* functions
(p. 7)
•
Volvo On Call* availability (p. 16)
•
Phone number for service centre (p. 17)
1
Certain markets.
2
Only applies to the Netherlands.
3
Does not apply to the V40/V40 Cross Country.