Installation Guide

10
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty
by refunding the wholesale price of any warranted but defective parts or supply any replacement parts
under warranty without any charge.
Warranty exclusions:
This warranty does not cover:
1) Labour and installation costs;
2) Products that have been altered, modified or repaired since shipment from factory;
3) Products that have been moved from their original installation site;
4) Damage (to products, appliances or structure) caused by misuse, abuse, improper installation, lack
of maintenance, improper inspection or any other negligence;
5) This warranty does not cover incidental or collateral damages caused by smoke, fire, flood, strong
winds, “acts of God”, or any other contingency beyond the manufacturer’s control;
6) Use of improper chimney cleaners or any improper solvents/chemicals will void all applicable
warranties;
7) Does not cover any solid fuel other than wood;
8) Damage resulting from the use of driftwood, pressure-treated lumber, wood containing salt,
chemicals, or any prohibited material will void all applicable warranties.
Claim process:
Shall your unit or any component be defective, contact immediately your SBI dealer. Prior to your
call, make sure that you have the following information necessary for your warranty claim treatment:
• Your name, address and telephone number;
• Model name as indicated on the certification
label or instruction sheets;
• Original invoice and dealer’s name;
•
Nature of the defect and any relevant
information.
Before shipping your unit or defective component to the manufacturer, you must first obtain a return
authorization number. Supporting documents or digital pictures may be required to support the claim.
Any merchandise shipped to the manufacturer without authorization will be refused automatically
and returned to the sender.
Manufactured by:
Stove Builder International Inc.
250, rue de Copenhague, St-Augustin-de-Desmaures
(Quebec) Canada G3A 2H3
Tel: [phone] Fax: [phone]