Installation Guide

9
VORTEX LIMITED LIFETIME WARRANTY
DOUBLE WALL CONNECTOR PIPE
The warranty:
The manufacturer’s warranty applies only to the original purchaser and is not transferable. Subject to
the conditions and exclusions set forth below, the manufacturer warrants that its products will be free
from manufacturing if properly installed. This warranty only covers replacement of defective double
wall connector pipe components in a residential installation. This warranty is void if the double wall
connector pipe is used in a different application than what it is designed for. This limited warranty
is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied.
Warranty conditions:
The warranty of the double wall connector pipe and its components are subject to the following
conditions:
1) Brand new products with proof of purchase only;
2) Products must have been purchased from an authorized SBI dealer;
3) Installation in accordance with the instructions supplied with this product and all local and
national building codes;
4) Normal use with a residential wood appliance that has been certified by an accredited laboratory:
wood fireplace, wood stove, wood furnace or wood boiler;
5) The double wall connector pipe is designed to operate at a maximum continuous temperature of
650 degrees Celsius (1,200 degrees Fahrenheit) or less;
6) The double wall connector pipe system must be cleaned and inspected on an annual basis by a
chimney professional at intervals of no more than 12 months each, starting at the date of purchase
and as long as the warranty period applies. Receipts verifying that maintenance was performed
must be kept;
7) Products under this warranty must have been produced after the revision date indicated on the
cover page of this document;
8) The chimney must have a cap installed;
9) Parts or components from other manufacturers are not covered by this warranty.
Warranty application in the case of a replacement:
Parts
Labour
1 to 10 years
1
100% (100% of the purchase price at the time of
the replacement)
N/A
11 to 15 years
1
50% (a 50% rebate applies to the purchase price
at the time of the replacement)
N/A
16+ years
1
25% (a 25% rebate applies to the purchase price
at the time of the replacement)
N/A
1
From the date of purchase.