User’s Manual www.vtechphones.
Table of contents Getting started . . . . . . . . . . . . . . . . . . . . . 4 Parts checklist . . . . . . . . . . . . . . . . . . . . . 4 Installation . . . . . . . . . . . . . . . . . . . . . . . . 5 Choose a location . . . . . . . . . . . . . . . . . . . 5 Install handset battery . . . . . . . . . . . . . . . . . 5 Connect power to base unit/chargers . . . . . . . . .
Table of contents Listen to outgoing announcement . . . . . . . . . . 30 Message playback . . . . . . . . . . . . . . . . . . 31 Announcements . . . . . . . . . . . . . . . . . . . 31 Options during playback . . . . . . . . . . . . . . . 31 Delete all messages . . . . . . . . . . . . . . . . . 32 Record and play memos . . . . . . . . . . . . . . . 32 Record a memo . . . . . . . . . . . . . . . .
NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone. Please take the time to review this manual thoroughly to ensure proper installation of this VTech innovative and feature rich product. You can also visit our website at www.vtechphones. com for support, shopping, and everything new at VTech. In Canada, please visit www.vtechcanada.com.
Getting started Parts checklist: • Before using this telephone, please read the Important Safety Instructions on page 51. 1. Telephone base 2. Handsets (2) 3. Charger power adaptors 4. Chargers 5. Telephone line cord 6. Wall mount bracket 7. Belt clips (2) 8. Quick start guide 9. Base power adaptor 10. Batteries (2) 11. User’s manual 3. Charger power adaptors 1. Telephone base 4. Chargers To purchase replacement batteries, visit us on the web at www. vtechphones.
Choose a location For maximum performance of your cordless telephone system: 1. Choose a central location for your base unit. 2. I nstall your base unit and extension handset away from electronic equipment such as personal computers, television sets and microwave ovens. 3. In locations where there are multiple cordless telephones, separate base units as far as possible from each other. 4. Install your telephone equipment away from heat sources and direct sunlight. 5.
Installation Connect power to base unit/chargers • Connect the power and telephone line cords to the underside of the base as illustrated. • Plug the AC adaptor into an electrical outlet. If the battery has not been charged, place the handset in the base or charger, and allow it to charge for at least 16 hours. • Caution: Use only the VTech power supply provided with your phone. 1.
Check battery indicator If you receive a check battery warning, it indicates one of the following: 1. There is no battery in your handset. You need to install the supplied battery into your handset (see Install handset battery on page 5.) 2. The battery needs to be replaced. 3. The battery has been installed incorrectly. Please reinstall (see Install handset battery) and/or see the diagram in the battery compartment of the handset.
Installation If you subscribe to DSL service If you hear interference during conversations and/or your caller ID features are not functioning properly, install a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise filter. Telephone line cord Noise filter (For DSL users) To single telephone jack (RJ11C) Belt clip (optional) To attach www.vtechphones.
Getting started Wall mounting (optional) The wall mount brackets are designed for use on standard wall mount plates only. 1. Plug the connector of the base power adaptor to the connector jack at the bottom of the base unit. Then plug the adaptor into an electrical outlet. 2. Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the wall jack. 3. Line up the tabs on the wall mount adaptors with the holes at the bottom of the base unit/back of the charger.
Handset layout 1. Earpiece 2. Headset jack (2.5mm) 3. CID (scroll down) 4. Talk/flash 5. Dialing keys (0-9, *, #) 6. Redial/pause 7. Speaker 8. LCD display 9. Directory (scroll up) 10. Volume control 11. Menu/select 12. Off/clear 13. Intercom 14. Mute/remove 10 www.vtechphones.
Getting started Base unit layout 1 10 11 2 3 4 12 13 5 6 1. Find handset 2. Record/memo 3. Time/set 4. Change 5. Setup 6. Volume control 7. Charging LED 8. In use LED 9. Answer on/off 7 8 9 10. Delete 11. Repeat 12. Skip 13. Mailbox play/stop www.vtechphones.
Basic operation Handset icons Icon Description MUTE NEW • On when the microphone is muted. • On when there are new call log entries. • On when the handset ringer is muted. • Low battery indicator or charging indicator. Handset LEDs LED Description • . On when in handsfree mode. Base LEDs 12 LED Description IN USE • On when the phone is off the hook. • Flashes when an extension phone is off the hook. CHARGE • On when the handset is charging in the base.
Handset operation Making calls • Press (or SPEAKER to use the handset speakerphone feature), then dial the phone number. -ORDial the phone number first, then press (or SPEAKER). • Press OFF to end your call or place the handset in its base or charger. • Press , SPEAKER or any dialing keys. • Press OFF to end your call or place the handset into its base or charger. Adjust handset volume The volume control is on the side of the handset.
Handset operation • Press OFF to exit the redial review list. • When the desired number is reached, press or SPEAKER to dial. • When the desired entry displays, press MUTE/REMOVE to delete it. You’ll hear a confirmation beep. Mute • During a call, press the MUTE/REMOVE key to disable the microphone. The screen will briefly display MUTED: • Press MUTE/REMOVE again to return to normal two-way conversation. MICROPHONE ON will briefly display.
Handset operation Intercom (continued) • Press INT, OFF, or place HS1 or HS2 back in the base or charger to end the call. If HS2 is out of range, the screen on HS1 will show NO SIGNAL CALL ENDED. If HS2 is off, in use or out of range, HS1 will show UNABLE TO CALL TRY AGAIN. INTERCOM ENDED UNABLE TO CALL TRY AGAIN Basic operation Call forward An external call can be forwarded or transferred from one handset (HS1) to another system handset (HS2).
Handset operation Call transfer • For the FIND HANDSET function to work, the system handsets need to be in idle (off) mode. • The originating handset (HS1) can transfer an external call to another handset (HS2) by pressing INT. The external call is put on hold and the screen will display CALLING OTHER HANDSET. • HS2 will ring and display OTHER ������������������� HANDSET IS CALLING�. • HS2 can pick up the transferred call by pressing TALK/FLASH.
Directory Your phone can store up to 50 numbers with names in the directory. Each directory location can hold up to 32 digits for the number and 16 characters for the name. When one handset is accessing the directory, no other system handsets can access it. If this is attempted, NOT AVAILABLE AT THIS TIME will be displayed on the second handset. Store a new entry Press MENU. With DIRECTORY selected, press SEL. Press to select STORE. Press SEL. You will be prompted to ENTER NUMBER.
Directory Characters by number • If you wish to store a number from redial memory into the directory, press REDIAL/PAUSE then or to scroll to the desired redial number from memory. Press SEL. Pressing any particular key causes different characters to be displayed in the following order: Key Characters by number of key presses 1 2 3 4 5 6 7 1 # ‘ , - .
Directory Review/dial from the directory >DIRECTORY CALL LOG • Press MENU, with DIRECTORY is displayed, press SEL. With REVIEW in the first line, press SEL. -ORWith the handset in idle, press to enter the directory review mode. The first directory entry will be displayed. • Press * or SPEAKER to dial the number. Edit a directory entry • Follow the steps in Review/dial from the directory (above) to reach the entry to be edited. • Press SEL to enter number edit mode.
Directory • Press SEL. • Press MUTE/REMOVE to backspace and use the digit keys to enter the correct name. • Press SEL. You’ll hear a confirmation tone. Delete a directory entry • Follow the steps in Review/dial from the directory (page 19) to reach the entry to be deleted. • Press MUTE/REMOVE to delete the entry. A confirmation tone will sound. • The handset will then advance to the next entry, if any. 20 www.vtechphones.
Caller ID Caller ID - call waiting ID Your phone is capable of displaying the number of the calling party before you answer the phone (caller ID or CID). If the number is already in the directory, the name of the caller will also be displayed. It is also capable of displaying CID information in conjunction with a call waiting alert signal (call waiting caller ID).
Caller ID • If the call log is full, the oldest entry is deleted to make room for the new call. If the call log is empty when you try to enter to call log review, the following message is displayed: CALL LOG EMPTY Review caller ID You can review the CID records via the menu as described below, or by pressing while in idle, and the handset moves directly to CID review. • In idle mode, press MENU. • Press to scroll to the CALL LOG option. • Press SEL. Use and to scroll through the call log entries.
Caller ID • If the CID record does not contain a number, you will be prompted to EDIT NUMBER, and the screen will show: • A confirmation beep will sound and the screen will display: SAVED Basic operation • If both name and number are missing, for example, as in a private listing, the request will be rejected with the message: EDIT NUMBER 800-595-9511_ UNABLE TO SAVE • If the number already exists in the directory, the entry will not be stored, and the screen will show: ALREADY SAVED LIST FULL • If
Caller ID Dial from caller ID • Follow the steps in Review caller ID (page 22) to scroll to the entry to be dialed. • To change how the number will be dialed, press # repeatedly. The screen will scroll through the dialing options: Press /FLASH or the SPEAKER key to dial the number. Delete caller ID • Follow the steps in Review caller ID (page 22) to scroll to the record to be deleted. • Press the MUTE/REMOVE key to delete the desired record.
Handset settings Ringer volume • From the idle (off) mode, press SEL then or until RINGER VOLUME is shown. • Press SEL. The current ringer volume will be shown: • Press and or enter a digit (0 through 6) to the desired ringer volume. The current ring tone will play and the volume bar is increased or decreased each time the setting is adjusted.
Handset settings • The clear voicemail function only cancels the voicemail indicator on the screen of the handset. • When the phone is set for pulse dial mode, it is possible to switch to temporary tone mode during an ongoing call by pressing *TONE. Once pressed, tone will be used for rest of the call. After you hang up, the phone will return to pulse dialing for the next call. • From idle (off) mode, press SEL then or to HANDSET NAME. • Press SEL.
Answering system operation Your cordless telephone system provides you with leading edge digital technology with an answering system that can record up to 99 messages, or approximately 15 minutes of recording time. Each message can be no longer than four minutes. Turn your answering system off and on Basic operation Press the ANS ON/OFF button on the base to turn the answering system on or off.
Answering system operation Before using the answering system, you should follow the steps to set the day and time, so messages are dated correctly. • You can choose to set the time manually following the instruction on this page, or you can allow it to be set automatically with incoming caller ID information. Caller ID is a subscription service, fee required. • In the event of a power outage, the day and time will need to be reset. 1. Press TIME/SET, the system announces the current setting. 2.
Answering system operation Menu features Description Announcements Outgoing message to tell callers to leave a message. Remote access code Set code to access remotely from a touch tone phone. Message alert Beeps every 10 seconds when there are new messages. Announcement only, record no message Outgoing message only. No recording of incoming messages. Base ringer Turn base ringer on or off. Number of rings Answering machine picks up after 2, 4, or 6 rings.
Answering system operation 2. Press REC/MEMO . After you hear “Record after the tone. Press STOP when you are done”, speak toward the MIC on the base to record an announcement for up to 90 seconds. 3. The elapsed time (in seconds) is shown in the message window when recording. 4. Press PLAY/STOP / when you have finished recording. The system will play back your recorded message and then save it. Listen to outgoing announcement 1. Press SETUP. 2. Press PLAY/STOP / . Delete outgoing announcement 1.
Answering system operation Message playback Press PLAY/STOP / to listen to new messages. The system will announce the number of new messages recorded and then start playing them. If there are no new messages, all old messages will be played. After the system plays the last message, you’ll hear “end of messages”. Announcements Basic operation 1. When playback begins, the system announces the total number of messages. 2. Before each message, you will hear the day and time it was received. 3.
Answering system operation Delete all messages • Memos less than one second will not be recorded. You can record a memo up to four minutes long. To delete all messages, press and hold DELETE while the phone is idle (not during a call or message playback) to delete all old messages. New messages will not be deleted. Record and play memos Memos are messages recorded by you or other household members intended for yourself or anyone else who uses the answering system.
Answering system operation Call screening If you wish to listen to caller’s leaving their message before choosing to answer a call, follow these steps: 1. Set the playback VOL on the base unit to a level greater than 1 by pressing or . 2. If you decide to answer a call while the caller is leaving a message, simply press TALK/FLASH on the handset. The answering system will stop and you can begin speaking to the caller.
Answering system operation Remote access 1. From any touch tone telephone, dial your telephone number. 2. When the outgoing announcement is playing, enter the two-digit remote access code before taking the following actions. 3. Hang up to end the call and save all messages. If you pause for more than 10 seconds during remote access, you will hear a help menu listing all features and commands. If no command is entered for the following 20 seconds, the call will end automatically.
Answering system operation Purpose Press Action to follow 5 Press to stop messages from being played. Skip a message 6 Press to skip to the next message. Review Announcement #7 Listen to current outgoing announcement. Record Announcement *7 Pres s af ter hear ing t he b ee p. Re c or d your new announcement. Press 5 to stop recording. The system will play back the announcement for confirmation. 8 Press after hearing the beep. Speak after the system announces “Record after the tone.
Answering system operation Message alert • In some areas, tone dial phone from a remote location phone may not function due to telephone line conditions such as line noise, echo, etc. The message alert function produces an audio tone to remind you that there are new messages on the answering system. 1. Press SETUP three times and you will hear “Message alert. To change the setting, press CHANGE ”. 2. Press CHANGE to confirm the current status (on or off) is also displayed on the message window. 3.
Answering system operation Customize the announcement only message Basic operation 1. Press SETUP four times, the system announces “Announcement only. Record no messages. To change the setting, press CHANGE ”. 2. Press CHANGE until you hear the desired option. 3. Press SETUP three times, the system announces “Announcement. Press PLAY or press RECORD. To continue, press SETUP ”. 4. Press REC/MEMO . The system announces, “Record after the tone. Press STOP when you are done”.
Answering system operation 1. Press SETUP six times, the system announces “Number of rings. To change the setting, press CHANGE ”. 2. Press CHANGE to confirm (the current setting will display in the message window on the base.) 3. Press CHANGE to set the number of rings to 2, 4, 6, or toll saver. 4. Press SETUP to save and advance to the next setup option, or press PLAY/STOP / to save and exit. 38 www.vtechphones.
Answering system operation Message window display Explanation 0 No incoming messages. 1 - 99 Total number of messages and memos, or message number currently playing. Number flashes if there are new messages. 1-8 Playback or ringer volume level selected when + or - is pressed. 10 - 99 Current remote access code while setting 1 - 99 (counting) Elapsed time while recording a memo or announcement up to 90 seconds. 99 (flashing) Memo recording exceeds maximum time of 99 seconds.
Headset operation Headset operation • To purchase a headset, visit us on the web at www. vtechphones.com or call VTech Customer Service at 1-800-5959511. In Canada, contact VTech Telecommunications Canada Ltd. at www. vtechcanada.com or 1-800-267-7377. 40 You can use this telephone handsfree when you install any VTech 2.5 mm headset, purchased separately. Plug the headset into the jack located on the left side of the handset (under the small rubber flap).
Batteries Battery care and performance After the battery is fully charged, you can expect the following performance: Operation Operating time While in use (talking) up to 7 hours While not in use (standby*) up to 3 days * Handset is off the base unit or charger but not in use. Replace the handset battery 1. Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward. 2. Lift out the old battery and disconnect. 3.
Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377. Problem Suggestion My phone doesn’t work at all. • Make sure the power cord is plugged in. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall jack.
Troubleshooting Suggestion I cannot dial out. • Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone. This is normal. Wait an extra second before dialing. • Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or touch tone). Refer to the Installation section of this user’s manual to set the dial mode.
Troubleshooting Problem Suggestion The battery does not hold a charge. • Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset to its base when not in use. • You may need to purchase a new battery, please refer to the Batteries section of this user’s manual. • Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further instruction.
Troubleshooting Suggestion I hear other calls while using my phone. • Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company. I hear noise in the handset, and none of the keys or buttons work. • Make sure the power cord is plugged in. My handset does not ring when I receive a call. • Make sure you have the ringer activated.
Troubleshooting Problem Suggestion My handset does not ring when I receive a call. • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones • Your line cord might be malfunctioning. Try installing a new line cord.
Troubleshooting Suggestion The charge light is off. • Clean the handset and base charging contact each month using a pencil eraser or cloth. • Make sure the power and line cords are plugged in correctly and firmly. • Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset. • Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further instruction.
Troubleshooting Problem Suggestion Common cure for electronic equipment. If the unit does not seem to be responding normally, then try putting the handset in its base. If it does not seem to respond, do the following (in the order listed): 1. Disconnect the power to the base. 2. Disconnect the handset battery, and spare battery, if applicable. 3. Wait a few minutes. 4. Connect power to the base. 5. Re-install the battery(ies). 6. Wait for the handset to re-establish its link with the base.
Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your base unit near a sink, bathtub or shower.
Warranty 5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes ); or 7. Product returned without valid proof of purchase (see 2 below); or 8.
Important safety instructions www.vtechphones.com 51 Additional information When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations * * Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening. Industry Canada This equipment complies with regulations RSS210 and CS-03 of Industry Canada.
Technical specifications Enhanced 5.8GHz technology–your phone operates on a dual band transmission that combines the best of 5.8GHz and 2.4GHZ technologies, providing enhanced performance over standard cordless telephones. Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Base: 5725-5850 MHz Handset: 2400-2483.5 MHz Receive Frequency Base: 2400-2483.5 MHz Handset: 5725-5850 MHz Channels 95 Nominal Effective Range Maximum power allowed by the FCC and IC.
Index A Additional information 42-54 Adjust handset volume 13 Announcement only mode 36 Announcements 31 Answering calls 13 Answering system operation 27–38 B Base LEDs 12 Base ringer 37 Base unit layout 11 Basic operation 12–41 Batteries 5, 41 Belt clip 8 C Caller ID 21–24 Call forwarding 15 Call screening 33 Call transfer 16 Characters by number 18 Check battery indicator 7 Check for dial tone 7 Choose a location 5 Clear voicemail 26 Conference Call 16 Connect power to base unit/ chargers 6 Connect
Index Menu features 29 Message alert 36 Message playback 31 Message window display 39 Mute 14 N Noise filter 8 O Operating range 40 Options during playback 31 Outgoing announcement 29 P Parts checklist 4 Playback a memo 32 S Setting the remote access 33 Store a new entry 17 Store caller ID 22 T Technical specifications 54 To check day and time 28 Toll saver 37 Troubleshooting 42–48 Turn the announcement only mode off or on 36 Turn your answering system off and on 27 W Wall mounting 7 Warranty 49
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada Ltd., Richmond, B.C. Copyright ©2005 for VTECH TELECOMMUNICATIONS LTD. Printed in China.