User’s Manual www.vtechphones.
Table of Contents GETTING STARTED . . . . . . . . . . . . . . . . . . . 4 Before You Begin . . . . . . . . . . . . . . . . . . . . 4 Parts Check List: . . . . . . . . . . . . . . . . . . . . 4 Installation . . . . . . . . . . . . . . . . . . . . . . . . 5 Choose Location . . . . . . . . . . . . . . . . . . . . 5 Install Handset Battery . . . . . . . . . . . . . . . . .
Answering System Operation - Remote Access . . . . 32 Connect with the Answering System . . . . . . . . . 32 Voice Menu . . . . . . . . . . . . . . . . . . . . . . 32 Remote Access Commands . . . . . . . . . . . . . 32 Batteries . . . . . . . . . . . . . . . . . . . . . . . . 34 Battery Care and Maintenance . . . . . . . . . . . . 34 Replacing the Handset Battery . . . . . . . . . . . . 34 ADDITIONAL INFORMATION . . .
NEED HELP? This book has all the feature operation and troubleshooting you need to install and operate your new VTech phone. Please take the time to review thoroughly to ensure proper installation and the benefit of this VTech innovative and feature rich product. You can also visit our website at www.vtechphones.com for support, shopping, and everything new at VTech. In Canada, please visit www.vtechcanada.com.
Before You Begin • Important! Before using this telephone, you must read Important Safety Instructions on page 44. Enhanced 5.8GHz Technology - Dual band transmission combines the best of 5.8GHz and 900MHz technologies, providing enhanced performance over standard cordless telephones. Charger Power Adaptors (2) Parts Check List: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
For maximum performance of your cordless telephone system: 1. Choose a central location for your base unit. 2. Install your base unit and extension handsets away from electronic equipment, such as personal computers, television sets and microwave ovens. 3. In locations where there are multiple cordless telephones, separate base units as much as possible. 4. Install your telephone equipment away from heat sources and sunlight. 5. Avoid excessive moisture, dust or extreme cold.
Installation Connect Power and Telephone Line Cords • Install the base unit away from electronic equipment such as personal computers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture. Standard electrical outlet • Connect the power and telephone line cords to the underside of the base as illustrated. Connect the power cord. After charging the battery for at least 16 hours, connect the telephone line cord. • P l u g t h e A C adapter into an electrical outlet.
Getting Started Installation Wall Mounting Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting is optional. See position one below for instructions. Desk/Table Installation To place your base unit on a desk or table, insert the desk/wall bracket as instructed below and shown in position one or two, depending on your preference of how you’d like the base unit to be angled.
Installation Charge the Handset Battery • If the phone will not be used for a long period of time, remove the battery to prevent possible leakage. • If you have any trouble installing your phone, please refer to the Troubleshooting section near the end of this manual. Place the handset in the base or charger. NEEDS CHARGING will appear on the handset. Charge the battery for at least 16 hours the first time. Set Language Mode • Press PROG, then press ▲ or ▼ until LANGUAGE is displayed. Press SELECT.
I f you subscribe to caller ID service, the date and time will be set automatically with the first incoming call. If you do not have caller ID service, you can set the date and time manually: • Press PROG, then press until DATE/TIME is displayed. Press SELECT. or or • The month is flashing. Press • The day is flashing. Press • The hour is flashing. Press • The minute is flashing. Press • AM or PM is flashing. Press until the screen displays the correct month. Press SELECT.
Installation If you subscribe to DSL service: If you hear noise during conversations and/or your caller ID features aren’t functioning properly, install a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise filter. Telephone line cord Noise filter (For DSL users) To single telephone jack (RJ11C) Belt clip (optional) To attach 10 GETTING STARTED To remove www.vtechphones.
Telephone Operation Handset Operation • While entering names or numbers into memory, press to delete last character entered. /DIR • While on a call, press to increase the volume. A double beep will sound when you reach the highest setting. • While phone is not in use, press to display directory entries. • While entering names or numbers, press to add a space. 7. Select Press to display menu, or to select highlighted item from menu. 8. Off During a call, press to hang up.
Telephone Operation Base Operation 11. CHARGE/IN USE • Flashes in unison with an incoming call’s ringing. • Flashes slowly when the handset is in use, or the answering system is answering a call. • Glows steadily when the handset is charging. 12. LOCATE HANDSET Press to page the handset for up to 60 seconds. Press again, press OFF on handset or place handset in base to cancel the page.
Telephone Operation When you have a message waiting, the handset will display: MESSAGE WAITING 5/01 5:40PM Clear Message Waiting Alert 1. Press PROG on the handset. or until screen displays MESSAGE WAITING. 2. Press 3. Press SELECT, the screen display: CLEAR? YES 4. Press or to change from YES to NO. 5. Press SELECT, you’ll hear a confirmation tone. Call Transfer An external call can be forwarded from one handset (HS1) to any other system handset (HS2 or HS3) by following these steps: 1.
Telephone Operation Headset Jack • T o p u r c h a s e a headset, visit us on the web at www. vtechphones.com or call VTech Customer Service at 1-800-595-9511. In Canada, contact VTech Telecommunications Canada Ltd. at www.vtechcanada.com or 1800-267-7377. You can use this telephone handsfree when you install any VTech 2.5 mm headset, purchased separately. Plug the headset into the jack located on the right side of the handset (under the small rubber flap).
Telephone Operation Display Screen Messages When: ** RINGING ** There is a call coming in. CONNECTING... The handset is waiting for dial tone. PHONE ON The handset is in use. ** PAGING ** The base is paging the handset. BATTERY LOW The battery needs to be recharged. SCANNING... The handset is changing to another of the 30 channels available. Basic Operation Screen Displays: 1. Displays when one handset is on a call and the other handset presses PHONE. CAN’T CONNECT 2.
Speed Dialing • The entries you store in speed dial memory will be marked with 01 through 09 and also display in the directory. • Press OFF at any time to exit speed dial mode. • When memory is full the screen displays MEMORY FULL, an error tone sounds and you cannot store a new number until you delete a record in speed dial memory or telephone directory.
Speed Dialing 5. After you enter the name, press select or prog. The screen displays ENTER NUMBER. to backspace and make corrections. Press redial/pause 6. Enter the telephone number. Use to enter a pause if necessary. — OR — Press redial/pause to display the last number (up to 24 digits long) dialed from this phone. 7. Press selECT or prog to store your entry. The screen displays DISTINCT RING? and the current setting. 9. Press selECT or prog to confirm. If you chose Y in Step 8, a entry.
Speed Dialing Delete a Number/Name Stored in Speed Dial 1. Press and hold the speed dial location key (1-9) of the entry you wish to delete. 2. When the screen displays the entry you want to delete, press select. Then press ERASE flashes. or until SPEED EDIT ERASE 8005959511 01 3. Press select. The screen displays ERASE NO YES and the number. The current choice flashes. 4. Press until YES flashes. 5. Press select. You’ll hear a confirmation beep. Dial a Speed Dial Number 1.
Telephone Directory Your phone can store 20 (including the nine speed dial entries) telephone numbers with names (up to 15 characters for the name and 24 digits for the number in each location) in the handset. Store a Number/Name in the Directory • Press OFF at any time to exit the directory. • When the memory is full the screen will display MEMORY FULL, an error tone sounds and you will not be able to store a new number until you delete a stored number to make room for another entry.
Telephone Directory 3. When the screen displays the entry you want to edit, press select. Then press flashes. or until EDIT SPEED EDIT ERASE 8005959511 4. Press select. The screen displays the name and number. The cursor appears at the end of the name. Use , and the dial pad keys to edit the name. Press select to confirm and move on to edit the number. Use to backspace and make corrections. Press select to confirm and move to edit the distinctive ring setting. 5.
Telephone Directory 6. Press select. You’ll hear a confirmation beep. Move a Number/Name to the Speed Dial Memory 1. Press . The screen displays DIRECTORY. 2. Press or to scroll alphabetically through entries stored in directory. — OR — Press the dial pad key for the first letter of the entry you want to move. or until Basic Operation 3. When the screen displays the entry you want to move, press select. Then press SPEED flashes. SPEED EDIT ERASE 8005959511 4. Press select.
Caller ID Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone service provider. Caller ID with call waiting lets you see who’s calling before you answer the phone, even when you’re on another call. You may need to change your phone service to use this feature.
Caller ID Caller’s telephone number Caller’s name Long distance call VTech * L 800-595-9511 NEW 5/01 5:40 PM OLD 28 Time of call About Call History (Caller ID) Position of call in call history • Press OFF at any time to exit call history. Indicate whether the record is new or old Your phone can store up to 45 calls in its caller ID (CID) memory. When the memory is full, the oldest call will automatically be deleted to make room for new incoming call information.
Caller ID Delete Records from Call History • Caller ID numbers may appear with an area code that may not be required for local calls, or without a 1 that may be needed for long distance calls. If the number displayed is not in the right format, press # repeatedly to see different dialing options. You can choose to dial with or without the area code, or with or without the 1. Delete a Specific Call: 1. Locate the record you want to delete from call history. 2. Press the DELETE key to delete.
Caller ID 2. If you wish to change how the number is stored, press #. The screen displays any alternate dialing sequences available for this call (area code + number; 1 + area code + number; number only; 1+ number). See the note in the side margin for more information on changing the dialing sequence. 3. Press select, then press flashes. or until PROGRAM 800-595-9511 5/01 5:40 PM OLD 28 4. Press select three times. The screen displays: 5. Press or to select Y or N for distinctive ringer. 6.
Answering System Operation At the Base Audible Indicators • The time will be set automatically with incoming caller ID data. You can however choose to set the time manually. • To advance the minute or year by increments of 10, press and hold CHANGE. Your phone telephone system gives you voice prompts for feature operations and voice confirmations when you press a button or complete an operation. Setting the clock 1. Make sure the answering system is on. 2. Press TIME/SET.
Answering System Operation At the Base • By setting announce only to on or off, you decide which announcement your callers will hear when the system answers a call (the system comes set for normal answering, with announce only turned off). See Set announce only, located in the Feature Summary chart later in this section, to change your announcement selection. Select a feature setting Enter answering system feature setup and choose a feature to set.. ...
Answering System Operation At the Base Setting Up Your Answering System • To advance the remote access code number by increments of ten, press and hold the CHANGE key. You can set up one feature at a time, or you can set up the first feature and then move on to set up the other features in sequence. 1. Make sure the answering system is on. 2. Press MENU until the system announces the feature you want to set. Refer to the Feature Summary below for a description of the features and your choices. 3.
Answering System Operation At the Base Turn the base ringer on or off. “Number of rings. To change the setting press CHANGE.” 2 4* 6 Choose how many times the phone will ring before the system answers a call. Toll Saver With toll saver active, the system answers after two rings when you have new messages and after four when you have no new messages.
Answering System Operation At the Base Press to repeat a message; hold to back up and play the previous message. Delete Messages • To delete a message, press DELETE while the message is playing. • Press and hold DELETE to delete all old messages. • You cannot delete a message until it’s been reviewed; deleted messages cannot be recovered. Message Window Press to skip to the next message; hold to speed up playback. Play Messages Press to play messages. Press again to stop playback.
Answering System Operation At the Base When: 0 No messages. 1-98 Total number of messages, or message number during message playback. 0-99 <--> F Memory is full, or total number of messages is 99. 1 to 99 (counting) Duration of announcement or memo recording (maximum length of announcement is 90 seconds). 99 (flashing) Length of recording is more than 99 seconds. 1-8 (on steady for one second) Indicates volume level selected when VOL- or VOL+ is pressed.
Answering System Operation - Remote Access Connect with the Answering System You can access many features of this system remotely from a touch tone phone. 1. Dial your telephone number. 2. When the system answers, enter your remote access code (preset to 19). The system beeps once and then announces the number of new messages. 3. Enter a remote command (see Remote Access Commands). 4. To end remote access, simply hang up the phone.
Answering System Operation - Remote Access Command: Delete message Press 3 while message is playing. Press 3 3 to delete all old messages. Review announcement Press #7; system plays announcement, then beeps. Record announcement Press *7; after beep, record announcement, press 5 to stop. System plays back announcement. Record memo Press 8, speak after beep; press 5 when finished. Turn system off Press 0; the system announces, “Answering machine off.” Press 0 again to turn the system back on.
Batteries Battery Care and performance: • If you repeatedly get a low battery indicator, even after charging overnight, the battery should be replaced. • To reduce the risk of fire or injury to persons or damage to the telephone, read and follow these instructions carefully: Charge the battery provided with or identified for use with this product only in accordance with the instructions and limitations specified in the user’s manual.
Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377. Suggestion My phone doesn’t work at all. • Make sure the power cord is plugged in. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall jack.
Troubleshooting Problem Suggestion I cannot dial out. • Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone. This is normal. Wait an extra second before dialing. • Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or touchtone). Refer to the Installation section of this user’s manual to set the dial mode.
Troubleshooting Problem CAN’T CONNECT displays on my handset. Suggestion • Only one handset of your phone system can be in use (off hook) at a time. For example, if HS1 is on a call and HS2 presses the PHONE button, CAN’T CONNECT will display. Be sure only one handset is in use at a time. • Move the handset closer to the base. You might have moved out of range. • If the handset is in its base and the charging light does not come on, refer to The charge light is off in this troubleshooting guide.
Troubleshooting Problem Suggestion I get noise, static, or weak signal even when I’m near the base. • Press the CHAN button while on a call until the interference has been eliminated. • Other electronic products can cause interference with your cordless phone.
Troubleshooting Problem My handset does not ring when I receive a call. Suggestion www.vtechphones.com ADDITIONAL INFO 39 Additional Information • Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this user’s manual. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack. Make sure the power cord is plugged in. • You may be too far from the base unit. • Charge the battery in the handset for 16 hours.
Troubleshooting Problem Suggestion My calls fade or cut in and out while I’m using my handset. • Press the CHAN button while on a call until the interference has been eliminated. • Other electronic products can cause interference with your cordless phone.
Troubleshooting Problem Suggestion My Caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service for this feature to work on your phone. • Your caller must be calling from an area that supports caller ID. • Both you and your caller’s telephone companies must use caller ID compatible equipment. My answering machine is not recording messages. • • Make sure system is turned ON (the ON/OFF key is illuminated). Make sure the announce only feature is set to OFF.
Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your base unit near a sink, bathtub or shower.
Warranty Statement 4. Product to the extent that the problem is caused by use with non-VTech electrical accessories; or 5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes ); or 7.
Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
FCC, ACTA and IC Regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC Regulations * Remain on the line and briefly explain the reason for the call before hanging up. * Perform such activities in off-peak hours, such as early morning or late evening. Industry Canada This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Technical Specifications Enhanced 5.8GHz technology–your phone operates on a dual band transmission that combines the best of 5.8GHz and 900MHz technologies, providing enhanced performance over standard cordless telephones. Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Base: 912.75 - 917.10 MHz Handset: 5863.80 - 5872.5 MHz Receive Frequency Base: 5863.80 - 5872.5 MHz Handset: 912.75 - 917.10 MHz Channels 30 Nominal Effective Range Maximum power allowed by FCC and IC.
Index A About announcements 26 About call history 23 Additional information 35-47 Answering system operation - remote access 32-33 Answering system operation at the base 26-31 Audible indicators 26 B Basic operation 11-33 Batteries 34 Battery care and maintenance 34 Before you begin 4 Belt clip (optional) 10 C Call Transfer 13 Call screening/intercept 30 Caller ID 22-25 Charge the handset battery 8 Check for dial tone 8 Choose Location 5 Clear Message Waiting Alert 13 Connect Power and Telep
5 Move a number/name to the speed dial memory 21 O Operating range 14 P Parts check list 4 R Range 14 Reassign locations in speed dial 18 Record a memo 30 Record your announcement 27 Remote access commands 32 Replacing the Handset Battery 34 Review call history 23 S Set Handset date and time 9 Set language mode 8 Set the dial mode 8 Setting the clock 26 Setting up your answering system 28 Speed dialing 16-18 Store a call history record in the directory 24 Store a number/ name in speed dial 16 Store a
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada Ltd., Richmond, B.C. Copyright ©2005 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
