Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 37 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started . . . . . . . . . . . . . . . . . . 1 Parts checklist . . . . . . . . . . . . . . . . . . . 1 Telephone base installation . . . . . . . . . . . . 2 Battery installation and charging . . . . . . . . . 3 Handset layout . . . . . . . . . . . . . . . . . . 4 Telephone base layout . . . . . . . . . . . . . . 5 Telephone settings . . . . . . . . . . . . . . .
Table of contents Call log display screen messages . . . . . . . . 30 Redial list . . . . . . . . . . . . . . . . . . . . 31 Dial a redial entry . . . . . . . . . . . . . . . . 31 Delete from redial . . . . . . . . . . . . . . . . 31 Appendix . . . . . . . . . . . . . . . . . . . . 32 Handset display screen messages . . . . . . . 32 Handset and telephone base indicators . . . . 34 Battery . . . . . . . .
Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. 4. Telephone line cord 1. Handsets (2) 5. Telephone base power adapter 6. Charger and charger adapter 7. Telephone base www.vtechphones.com 8. User’s manual Basic operation 3. Batteries (2) 2. Battery compartment covers (2) • To purchase replacement batteries or power adapters, visit our website at www. vtechphones.
Getting started Telephone base installation • Use only the power adapters supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. • The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/ cabinet outlet.
Battery installation and charging • If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. • To purchase replacement batteries, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. MENU SELECT VOL FLASH www.vtechphones.com CID CLEAR Basic operation Install the battery as shown below. The battery may have enough charge for short calls.
Getting started Handset layout (Directory) • Press to display the directory when the phone is not in use. • While in the menu, press to scroll up. • Press to raise the listening volume during a call. (Speakerphone) • Press to activate the handset speakerphone. • Press again to resume normal handset use. /FLASH • Press to make or answer a call. • During a call, press to answer a second call when you hear a call waiting alert. OFF/CLEAR • During a call, press to hang up.
Getting started Getting started Telephone base layout VOICEMAIL light • Flashes when there is new voicemail from your local telephone company. FIND HANDSET • Press to page all handsets. www.vtechphones.com Basic operation IN USE light • Flashes when there is an incoming call or another telephone on the same line is in use. • On when a handset is in use.
Telephone settings Ringer volume • The ringer volume will be off if the volume is set to the lowest level, and a ringer off icon will be displayed. You can change the handset ringer volume to a comfortable level. The ringer can also be turned off so the telephone does not ring when there are incoming calls. To adjust the ringer volume: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select >RINGER VOLUME, then press MENU/SELECT. 3. Press or to adjust the volume.
Telephone settings This menu allows you to choose from different ringer tones. To choose a ringer tone: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select >RINGER TONE, then press MENU/SELECT. 3. Press or to select the desired ringer tone. A sample of each ringer tone will be played when scrolling through the choices. 4. Press MENU/SELECT to save your selection. You will hear a confirmation tone. www.vtechphones.
Telephone settings Key tone The handset beeps as you press keys. You may turn the key tone feature on or off. To change the setting: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select > KEY TONE, then press MENU/SELECT. 3. Press or to choose ON or OFF. 4. Press MENU/SELECT to save your selection. You will hear a confirmation tone. >KEY TONE LANGUAGE KEY TONE ON Language You can select ENGLISH, FRANÇAIS or ESPAÑOL to be used for the handset display.
Telephone settings If you subscribe to voicemail service provided by your local telephone company, NEW VOICE MAIL and will appear on the handset, and the VOICEMAIL light on the telephone base will flash when you have new voicemail messages. Please contact your local telephone company for more information about voicemail service. After you have listened to all new voicemail messages, the indicators on both the handset and telephone base will be turned off automatically.
Telephone operation Make a call • The screen displays the elapsed time as you talk (in hours, minutes and seconds). • When predialing (entering the phone number before pressing /FLASH), press MUTE/REMOVE or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause. 10 1. Press /FLASH or 2. Dial the number. -OR1. Dial the number. 2. Press /FLASH or Answer a call • Press /FLASH, . . or any of the dialing key (0-9, #, *).
Telephone operation Mute Ringer mute PHONE MUTED 0:00:00 MUTE PHONE You can mute the ringer temporarily when the telephone is ringing. • Press OFF/CLEAR or MUTE/REMOVE to temporarily silence the ringer. The next call will ring normally. Basic operation Telephone operation The mute feature allows you to hear the other party while the other party cannot hear you. 1. During a call, press MUTE/REMOVE on the handset. MUTED will be temporarily displayed on the screen, along with the smaller MUTE icon. 2.
Telephone operation Volume During a call, press VOL or VOL volume to a comfortable level. to adjust the listening Find handset This feature allows the telephone base to page all the handsets. 1. Press FIND HANDSET on the telephone base. All the handsets will ring and the screens display ** PAGING **. 2. Press FIND HANDSET again on the telephone base to stop paging, or press /FLASH, or any dialing key (0-9, #, *) on the handset. ** PAGING ** 12 www.vtechphones.
Telephone operation Intercom www.vtechphones.com CALLING OTHER HANDSET OTHER HANDSET IS CALLING • If the destination handset does not answer the intercom call within 100 seconds, is in the directory, is in the call log, is on a call, or out of range, the originating handset screen will display UNABLE TO CALL TRY AGAIN and return to idle mode. 13 Basic operation Telephone operation The intercom feature allows conversation between the two system handsets. 1.
Telephone operation Conference call You can conference two system handsets on a call. When one handset is on a call: • Press /FLASH or on another handset to join the call. -OR1. Press INT to initiate an intercom call. The screen displays CALLING OTHER HANDSET. 2. The destination handset rings and its screen displays OTHER HANDSET IS CALLING. 3. Press /FLASH, , INT or any dialing key (0-9,#,*) on the destination handset to answer the intercom call. 4.
Telephone operation Transfer an external call www.vtechphones.com CALLING OTHER HANDSET OTHER HANDSET IS CALLING INTERCOM • If the destination handset does not pick up the intercom call, the originating handset can return to the external call by pressing /FLASH, OFF/CLEAR or INT.
Telephone operation Switch between external and intercom call If you are on an external call and you wish to intercom another system handset without disconnecting the external call: 1. During a call, press INT to put the call on hold at the originating handset. The screen displays CALLING OTHER HANDSET. 2. The destination handset will ring and its screen will display OTHER HANDSET IS CALLING. 3.
Telephone operation Answer an incoming call during an intercom call www.vtechphones.com Basic operation Telephone operation During an intercom call, there will be an alert tone signaling an incoming call. /FLASH and the intercom call will end • To answer the incoming call, press automatically. • To terminate the intercom call without answering the incoming call, press OFF/CLEAR on the handset.
Telephone operation Directory The directory can store up to 50 entries. Each entry may have up to 30 digits and 15 characters. • The directory can be accessed when the handset is not in use by pressing once or MENU/SELECT three times. • The screen displays DIRECTORY EMPTY if there are no records in the directory. • When the directory is full and you attempt to save an entry, the screen will display LIST FULL.
Telephone operation Store a directory entry www.vtechphones.com • Saving or deleting a number on one handset will automatically update the other system handset. >DIRECTORY CALL LOG >STORE REVIEW ENTER NUMBER _ ENTER NAME _ 19 Basic operation Telephone operation 1. Press MENU/SELECT twice when the handset is not in use. 2. Press or to select >STORE, then press MENU/SELECT. The screen displays ENTER NUMBER. 3. Use the dialing keys to enter the number.
Telephone operation Character chart • When entering a name in the directory, the first letter of each word will be capitalized automatically. Use the dial pad and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Number key Characters by number of key presses 1 2 3 , 4 5 6 7 1 1 # , - .
Telephone operation Search the directory >REVIEW STORE VTECH 800-595-9511 Basic operation Telephone operation Entries are sorted alphabetically. To search the directory: 1. Press once, or MENU/SELECT three times to enter the directory. 2. Press or to scroll through the directory. To start an alphabetical search: 1. Press once, or MENU/SELECT three times to enter the directory. 2. Use the dialing keys to enter the first letter associated.
Telephone operation Edit a directory entry 1. Press once, or MENU/SELECT three times to enter the directory. 2. Press or to scroll to the desired entry, or use the alphabetical search to find it. 3. Press MENU/SELECT to confirm your selection. The EDIT NUMBER screen displays EDIT NUMBER. 595-9511_ 4. Use the dialing keys to edit the number. • Press MUTE/REMOVE to backspace and erase a digit. • Press and hold MUTE/REMOVE to erase the entire entry. • Press to move the cursor to the left or to the right.
Telephone operation Delete from the directory www.vtechphones.com Basic operation Telephone operation 1. Press once, or MENU/SELECT three times to enter the directory. 2. Press or to scroll to the desired entry, or use the alphabetical search to find it. 3. Press MUTE/REMOVE to remove the displayed entry. You will hear a confirmation tone.
Telephone operation About caller ID The caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call, even when already on a call. These features require services provided by your local telephone company.
Telephone operation Call log www.vtechphones.com HANDSET X XX MISSED CALLS • Due to regional service differences, the caller ID information may not be available for every incoming call. In addition, the callers may intentionally block their names and/or telephone numbers. CALL LOG EMPTY 25 Basic operation Telephone operation If you subscribe to caller ID service, information about each caller will be displayed after the first or second ring. • The call log can store up to 50 entries.
Telephone operation Review the call log 1. Press CID when the handset is not in use. 2. Press or to browse through the call log. -OR1. Press MENU/SELECT when the handset is not in use. 2. Press or to select >CALL LOG. 3. Press MENU/SELECT. 4. Press or to browse through the call log. • The name (if available), telephone number, date and time of all incoming calls are displayed on the screen. • There will be a double beep when the list reaches the beginning or the end of the call log. 26 www.vtechphones.
Telephone operation Make a call log entry ready to dial • Saving or deleting a number on one handset will automatically update the other system handset. 800-595-9511 1-800-595-9511 595-9511 1-595-9511 Dial a call log entry 1. When in the call log, press or to scroll to the desired entry. 2. If the displayed number is not ready to dial, press # until it is in the correct format. 3. Press /FLASH or to dial the entry. www.vtechphones.
Telephone operation Save an entry to the directory 1. When in the call log, press or to scroll to the desired entry. 2. Press MENU/SELECT. • You can edit the phone number, if necessary. Make sure the number is in the correct dialing format for your area. Press MENU/SELECT when done. Now, edit the name. Press MENU/SELECT when done. • If the entry is already saved in the directory, the screen will display ALREADY SAVED. • If there is no caller ID information, the screen will display UNABLE TO SAVE. 3.
Telephone operation Delete from the call log To delete all entries: 1. When in the call log, press or to scroll to the desired entry. 2. Press and hold MUTE/REMOVE to delete the entire call log. 3. The screen displays DELETE ALL CALLS? 4. Press MENU/SELECT to confirm. You will hear a confirmation tone. - OR Press OFF/CLEAR to return to the previous menu if you want to cancel the deletion. www.vtechphones.com Basic operation Telephone operation To delete one entry: 1.
Telephone operation Call log display screen messages Displays: When: PRIVATE NAME The caller is blocking the name information. PRIVATE NUMBER The caller is blocking the telephone number information. PRIVATE CALLER The caller is blocking the name and number information. UNKNOWN NAME This caller’s name is unavailable. UNKNOWN NUMBER This caller’s number is unavailable. UNKNOWN CALLER No call information is available about this caller. LONG DISTANCE 30 This is a long distance call. www.
Telephone operation Redial list Basic operation Telephone operation The telephone stores the five most recently dialed numbers on the redial list. • Once there are five numbers stored on the redial list, the oldest entry will be deleted to make room for the new entry. • Entries are displayed in reverse chronological order, i.e. from the newest entry to the oldest entry. The redial list can be accessed by pressing REDIAL/PAUSE when the handset is not in use. Dial a redial entry 1.
Handset display screen messages ALREADY SAVED CALL LOG EMPTY CALLING OTHER HANDSET CONNECTING... CHARGING DIRECTORY EMPTY ENDED INTERCOM INCOMING CALL INTERCOM ENDED LINE IN USE LIST FULL LOW BATTERY MICROPHONE ON MUTED NEW VOICE MAIL 32 The telephone number you have entered is already stored in the directory. There are no call log entries. Calling another handset. The cordless handset is searching for the telephone base.
Handset display screen messages AT THIS TIME There is no telephone line connected. Communication between handset and telephone base is lost during a call. One handset is already viewing the call log or directory and another handset attempts to review it. OTHER HANDSET Another system handset is calling. NO LINE NO SIGNAL, CALL ENDED NOT AVAILABLE IS CALLING OUTSIDE CALL **PAGING** PHONE PLACE IN CHARGER RINGER MUTE SAVED SPEAKER UNABLE TO CALL TRY AGAIN www.vtechphones.
Handset display screen messages WARNING CHECK BATTERY! XX MISSED CALLS The battery is not installed or not installed properly in the handset. -OR The battery needs to be replaced. -OR An incorrect battery has been installed. Use only the supplied VTech battery or equivalent. There are unreviewed calls in your call log. Handset and telephone base indicators Handset lights • On when the handset speakerphone is in use. CHARGE • On when the handset is in the telephone base or charger and is charging.
Handset and telephone base indicators Handset icons MUTE • Microphone is muted. • Ringer off. NEW • New call log entries. NEW VOICE MAIL • New voice mail received from the local telephone company. SPEAKER • In speakerphone mode. Battery indicator • Cycles (low, medium, and full) when the handset battery is charging. • Flashes when the battery is low and needs charging. 35 Appendix www.vtechphones.
Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in use (talking) Eight hours While not in use (standby*) Four and a half days *Handset is off the telephone base but not in use. The battery needs charging when: • A new battery is installed in the handset. • The handset beeps. • LOW BATTERY is displayed and the battery indicator on the handset screen is flashing.
Important safety instructions SAVE THESE INSTRUCTIONS www.vtechphones.com 37 Appendix When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. Problem Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger after use.
Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the handset should be on. • Remove and reinstall the battery, then charge for up to 16 hours. • If the handset is in the charger or in the telephone base but the CHARGE light on the handset is not on, refer to The charge light is off in this section.
Troubleshooting Problem Suggestion The telephone does not ring when there is an incoming call. • • • • • • • • • • 40 Make sure the ringer is on (page 6). Make sure the telephone line cord and power adapter are plugged in properly (page 2). The handset may be too far from the telephone base. Move it closer to the telephone base. There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them.
Troubleshooting Suggestion I cannot dial out. • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing. • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply). • Eliminate any background noise.
Troubleshooting Problem Suggestion There is interference dur ing a telephone conversation. • The handset may be out of range. Move it closer to the telephone base. • Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone wall jack that has a telephone connected to it (page 2). Contact your DSL service provider for filter information. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference.
Troubleshooting Problem Suggestion I hear noise on the • Make sure the telephone line cord is plugged in securely. cordless handset, and none of the keys or buttons works. My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone. • The caller may not be calling from an area which supports caller ID.
Troubleshooting Problem Suggestion Caller ID entries do not match the numbers I need to dial. • Although the call log entries you receive have 10 digits, (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log.
Troubleshooting Problem Suggestion Common cure for electronic equipment. • If the telephone is not responding normally, try putting the cordless handset in the telephone base or the charger. If it does not respond, try the following (in the order listed): • Disconnect the power to the telephone base. • Disconnect the battery on the cordless handset. • Wait a few minutes before connecting power to the telephone base. • Re-install the battery and place the cordless handset in the telephone base or charger.
Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display CONNECTING...
About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Warranty 8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit. How do you get warranty service? To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations jack for two lines. See Installation Instructions in the user’s manual. The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less.
Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Size Handset: 6.20in X 1.81in X 0.74in (157.5mm X 46.0mm X 18.9mm) Telephone base: 4.60in X 4.42in X 4.10in (117.0mm X 112.3mm X 104.2mm) Charger: 3.13in X 4.10in X 3.
Index A E Answer a call 10 Answer an incoming call during an intercom call 17 Edit a directory entry End a call 10 B FCC, ACTA and IC regulations Find handset 12 Battery F 3, 36 C Call log 25 Call log display screen messages Call waiting 11 Caller ID 24 Character chart 20 Charging 3 Clear voice mail 9 Conference call 14 D RBRC ® seal 47 Redial list 31 Review the call log Ringer mute 11 Ringer tone 7 Ringer volume 6 50 H 30 Handset indicators 34 Handset display screen messages 32 I Intercom
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada, Ltd., Richmond, B.C. Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
User’s manual www.vtechphones.