Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 48 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Installation . . . . . . . . . . . . . . . . . 1 Parts checklist . . . . . . . . . . . . . . . . 1 Telephone base & charger installation . . . 2 DSL filter . . . . . . . . . . . . . . . . . . . 3 Battery installation . . . . . . . . . . . . . . 4 Battery charging . . . . . . . . . . . . . . . 5 Adding a new handset . . . . . . . . . . . . 6 Replacing a handset . . . . . . . . . .
Table of contents Character chart . . . . . . . . . . . . . . . Search the directory . . . . . . . . . . . . Dial a directory entry . . . . . . . . . . . . Edit a directory entry . . . . . . . . . . . . Delete from the directory . . . . . . . . . . About caller ID . . . . . . . . . . . . . . . Caller ID . . . . . . . . . . . . . . . . . . Review the call log . . . . . . . . . . . .
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Installation Telephone wall jack DSL filter (not included) required if you have DSL high-speed Internet service Electrical outlet not controlled by a wall switch Telephone line cord DC 6V 300mA CLASS 2 POWER SOURCE ONLY THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS: 1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE; AND 2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.
Installation Installation DSL filter (not included) If you subscribe to Digital Subscriber Line (DSL) high-speed Internet service through your telephone line, you must have a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Installation • If the handset will not be used for a long time, disconnect the battery to avoid potential damage. • To purchase replacement batteries, visit our website at www. vtechphones. com or call 1 (800) 595-9511 in the United States. In Canada, go to www. vtechcanada. com or call 1 (800) 267-7377. Battery installation Install the handset battery by following these steps: 1. Press the tab and slide the battery compartment cover down. 2.
Battery charging The battery may have enough charge for short calls. For best performance, charge the battery for at least 16 hours before use. When the battery power is low, LOW BATTERY will be displayed and the battery indicator will flash on the handset screen. When fully charged, the handset battery provides approximately eight hours of talk time and four days of standby time. For further information on battery, please see the Battery section on page 38.
Installation • If the registration is not successful, the display will show NOT REGISTERED. To reset the handset, remove the handset from the telephone base or charger and place it back in. Try the registration process again. • You cannot register a handset if any system handset is in use. Adding a new handset Your telephone can accomodate up to five cordless handsets.
remove the handset and place it in the telephone base or charger again. www.vtechphones.com HANDSET X REGISTERED • If you experience difficulty registering a handset, see the Troubleshooting section on page 40. Basic operation 2. On the telephone base, press and hold FIND HANDSET for about four seconds (until the red IN USE light on the telephone base turns on) and then release the button. The handset will show PLEASE WAIT... and it will take about 10 seconds to complete the registration process.
Installation • If the deregistration process is not successful, you may need to reset the system and try again. To reset: pick up the registered handset and press the /FLASH button, then press the OFF/CLEAR button and place the handset back into the telephone base. You may also reset by unplugging the power from the telephone base, then plugging it back in. • You cannot de-register the handset(s) if a system telephone is in use.
Belt clip & headset (optional) For hands-free telephone conversations, use any industry standard 2.5mm headset (purchased separately). For optimal results, use a VTech 2.5mm headset. Whenever a compatible headset is connected to the cordless handset, the microphone on the handset will be muted. Belt clip To install the belt clip, snap the belt clip into the notches on both sides of the handset. To release the belt clip from the handset, carefully pry one side up from the notch.
Installation Handset layout 1. Earpiece 2. MENU/SELECT SKIP (page 15) 3. Headset jack (2.5mm) (page 9) 4. CID (caller ID) (page 28) PLAY (page 15) /FLASH 5. 6. Dialing keys (0-9, *, #) 7. VOICEMAIL (page 19) 8. REDIAL/PAUSE (page 32) 9. Microphone 10. Handset display 11. VOL / (volume) (page 18) (directory) (page 23) 12. ERASE (page 15) (speakerphone) (page 17) 13. 14. OFF/CLEAR 15. #(page 29) 16. INT (intercom) (page 20) 17. MUTE/REMOVE (page 17) 10 www.vtechphones.
Installation Installation Telephone base layout 1. CHARGE light (page 37) 2. IN USE light (page 37) 3. VOICEMAIL light (page 37) 4. FIND HANDSET (page 19) Basic operation 1 2 3 4 www.vtechphones.
Telephone settings • The ringer will be off if the ringer volume is set to zero, and the ringer off icon will be displayed. • If the ringer volume is turned off while scrolling through the options in RINGER TONE, the sample of ringer tone will not be heard. 12 Ringer volume The ringer volume can be adjusted either by the volume control on the right side of the handset or in the handset menu. To change the ringer volume: 1.
Basic operation Telephone settings Telephone settings 3. Press or to choose the desired ringer tone. A sample of each ringer tone will be played when scrolling through the choices. 4. Press MENU/SELECT to save, and you will hear a confirmation tone. Key tone If the key tone is set to off, you will not hear a beep tone when you press any of the handset keys. 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select KEY TONE, then press MENU/SELECT. 3. Press or to choose between ON or OFF.
Telephone settings Clear voicemail If you subscribe to voicemail service provided by your local telephone company, NEW VOICE MAIL and the icon will appear on the handset display and the VOICEMAIL lights on the telephone base and handsets will flash when you have a new voicemail message. To turn off these indicators: 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select CLR VOICE MAIL, and then press MENU/SELECT. 3. The screen displays TURN INDICATOR OFF? 4.
Basic operation Telephone settings Telephone settings Voicemail setup If you subscribe to voicemail service provided by your local telephone company, this feature allows you to use the VOICEMAIL, PLAY, SKIP and ERASE buttons to access your voicemail when you have a new voicemail message. Before completing these steps, be sure to have your access number and password (provided by your local telephone company) to access your voicemail. You will also need the codes to play, skip and erase your messages.
Telephone settings • A single pause (approximately three seconds) is automatically programmed between the access number and the password when you program your VOICEMAIL button so that your voicemail service will recognize your password. Depending on your voicemail service, you may need to program an extra pause between the access number and your password. 16 Voicemail setup To program a pause: 1. Press MENU/SELECT when the handset is not in use. 2.
Basic operation • The screen displays the elapsed time as you talk (in hours, minutes and seconds). • While entering a number to dial before /FLASH or is pressed, press MUTE/REMOVE or OFF/CLEAR to backspace. • Press and hold REDIAL/PAUSE to insert a threesecond pause. Mute This feature allows you to silence the microphone during a conversation. You can still hear the caller, but the caller cannot hear you. • To activate the mute feature during a call, press MUTE/REMOVE on the handset.
Basic operation • A maximum of two handsets can be connected to the external call, if another one wants to join the conversation, it will display UNABLE TO CALL TRY AGAIN. Call waiting If you subscribe to call waiting service, you will hear a tone if there is an incoming call during a telephone conversation. • Press /FLASH on the handset to answer the new incoming call and put the current call on hold. • Press /FLASH at anytime to alternate between calls.
Basic operation Find handset This feature allows the telephone base to page all system handsets for up to 60 seconds. • Press FIND HANDSET on the telephone base. All the handsets ring and the screens display PAGING . • To stop paging, press FIND HANDSET again on the telephone base, /FLASH, or any dialing keys (0-9, #, *) on the handset. ** ** www.vtechphones.
Basic operation Intercom The intercom feature allows conversation between one handset and another. 1. Press INT to initiate the intercom feature. 2. The originating handset screen displays INTERCOM TO: 3. Dial the number associated with the handset you are trying to contact. 4. The originating handset screen displays CALLING HANDSET X. The destination handset rings and displays HANDSET X IS CALLING. 5. Press /FLASH, , INT or any dialing keys (0-9,#,*) on the ringing handset to answer the intercom call. 6.
Basic operation www.vtechphones.com • If the destination handset does not answer the intercom call, the originating handset can return to the external call by pressing /FLASH, OFF/ CLEAR or INT. After 100 seconds, the originating handset screen will display UNABLE TO CALL TRY AGAIN and reconnect to the external call automatically. The destination handset returns to the idle mode. 21 Basic operation Transfer an external call You can transfer an external call from one handset to another handset. 1.
Basic operation Switch between external and internal calls When on an external call and you wish to make an intercom call to another system handset without ending the external call: 1. During an external call, press INT to initiate the intercom feature. 2. The originating handset screen displays TRANSFER TO: 3. Dial the number associated with the handset you are trying to intercom. 4. The originating handset screen displays CALLING HANDSET X. The destination handset rings and displays HANDSET X IS CALLING.
Advanced operation Directory The directory is shared by all handsets. The directory can store up to 50 entries. Each entry may consist of a number up to 32 digits and a name up to 16 characters. Only one handset can review the directory at a time. when the handset is not in use. • Press www.vtechphones.com >STORE REVIEW ENTER NUMBER 800-595-95_ ENTER NAME VTECH_ VTECH 800-595-9511 23 Advanced operation Store a directory entry 1. Press MENU/SELECT twice when the handset is not in use. 2.
Advanced operation • When you enter a name, the handset will automatically display the first character of each word in uppercase. Character chart Use the dial pad and the chart below to enter a name (up to 16 characters). Each press of a particular key causes the characters to be displayed in the following order: Number key 1 2 3 4 5 6 7 1 1 # ’ , - .
Advanced operation VTECH 800-595-9511 • While reviewing the phone number of an entry which is longer than 16 digits, only the first 13 digits will be shown. Press * or # to scroll to the additional digits. Dial a directory entry • Press to enter the directory when the handset is not in use. or to scroll to the desired entry, or use the • Press alphabetical search to find it. /FLASH or to dial the selected entry. • Press www.vtechphones.
Advanced operation Edit a directory entry 1. Press when the handset is not in use. 2. Press or to scroll to the desired entry. 3. Press MENU/SELECT, and the screen displays EDIT NUMBER. EDIT NUMBER 4. Use the dial pad to enter the number. 595-9511_ • Press MUTE/REMOVE to backspace and erase digits. • Press and hold MUTE/REMOVE to erase the entire entry. • Press and hold REDIAL/PAUSE to insert a three-second EDIT NAME dialing pause. VTECH_ • Press or to move the cursor right or left. 5.
Advanced operation www.vtechphones.com Advanced operation About caller ID If you subscribe to caller ID service from your local telephone company, this feature displays the name and telephone number of the caller before answering a call (even when on another call). The caller ID features of this product will work only if you subscribe to caller ID service and both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.
Advanced operation • Due to regional service differences, the caller ID information may not be available for every incoming call. In addition, the callers may intentionally block their names and/or telephone numbers. 28 Caller ID If you subscribe to caller ID service, information about each caller will be displayed after the first or second ring. This information will be stored in the call log and shared by all handsets. • The call log can store up to 50 entries.
Advanced operation Make CID entries ready to dial Although the call log entries you receive have 10 digits, (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log.
Advanced operation • When saving or deleting a number on one handset, it will automatically update all other handsets. 30 Dial a call log entry • When in the call log, press or to scroll to the desired entry. • Press # repeatedly to display the possible dialing options. • Press /FLASH or to dial the selected entry. Save an entry to the directory 1. When in the call log, press or to scroll to the desired entry. If you want to select the dailing options, press # repeatedly to scroll to the desired number.
Advanced operation DELETE ALL CALLS? Advanced operation Delete from the call log • While in the call log, press or to scroll to the desired entry. • Press MUTE/REMOVE to delete an entry. -ORPress and hold MUTE/REMOVE to delete all entries and the screen displays DELETE ALL CALLS? Press MENU/SELECT to confirm and you will hear a confirmation tone, or press OFF/CLEAR to exit and return to the previous menu.
Advanced operation Redial The telephone stores the five most recently dialed numbers on the redial list. You can review or redial these numbers. • When there are already five entries on the redial list, the earliest entry is deleted to make room for the latest entry. • Entries are displayed in reverse chronological order, i.e. from the most recent to the earliest entry. Review redial • Press REDIAL/PAUSE when the handset is not in use.
Handset display screen messages ALREADY SAVED The telephone number entered is already stored in the directory. CALL LOG EMPTY There are no call log entries. CALLING Calling another handset. HANDSET X CHARGING A handset with low battery has been placed in the telephone base or charger to recharge. CONNECTING... The cordless handset is searching for the telephone base. DIRECTORY There is no directory entry. EMPTY ENDED You have just ended a call. HANDSET X Handset X is calling.
Handset display screen messages There is an incoming external call. INCOMING CALL LINE IN USE A handset or an extension on the same telephone line is in use. LIST FULL The directory is full. LOW BATTERY The battery needs to be recharged. MICROPHONE ON MUTE has been turned off and the person on the other end can hear you. XX MISSED CALLS There are un-reviewed calls in your call log. MUTED The microphone is temporarily turned off during a call. NEW VOICE MAIL There are new voicemail message(s).
Handset display screen messages OUTSIDE Connected to the external call during call transfer. NO SIGNAL, Communication between handset and telephone base is lost during an external call. CALL ENDED ** PAGING ** The cordless handset locator has been activated. PHONE The handset is in use. PLACE IN CHARGER The battery is very low. The handset should be placed in the telephone base or charger. RINGER MUTE The ringer is muted temporarily during incoming call.
Handset indicators Handset indicators • On when the handset speakerphone is in use. MUTE • Microphone is muted. • Ringer off. NEW • New call log entries. • On when there is new voicemail message(s). (Battery indicator) 36 • Cycles (low, medium, and full) when handset battery is charging. • On when the battery is fully charged. • Flashes when a low battery condition is detected. www.vtechphones.
Telephone base indicators & charger indicator Telephone base indicators IN USE • On when the handset is in use or you are registering a handset. • Flashes while there is an incoming call; or an extension on the same telephone line is in use; or you are registering a handset on the telephone base. VOICEMAIL • Flashes when there is a new voicemail message. (A subscription service from your local telephone company is required.) CHARGE • On when the handset is properly positioned in the telephone base.
Battery After the battery is fully charged, you can expect the following performance: Operation Operating time While in use (talking) 8 hours While not in use (standby*) 96 hours (4 days) *The handset is off the telephone base or charger but not in use. The battery needs charging when: • A new battery is installed in the handset. • The handset beeps. • LOW BATTERY is displayed and the battery indicator on the handset display is flashing.
Troubleshooting If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www. vtechcanada.com or call 1 (800) 267-7377. Problem Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly (pages 4 and 5). For optimum daily performance, return the cordless handset to the telephone base or charger after use.
Troubleshooting Problem Suggestion Registration failure. • Only one handset can be registered at a time. If you have multiple handsets to register, please follow the steps on page 6 for the first handset. Once a handset has been successfully registered, repeat the steps for each handset that needs to be registered. • Make sure that the telephone base and handset(s) are in idle mode when registering a handset. • Follow the steps on page 47 for the common cure for electronic equipment.
Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the telephone base or charger should be on. • Remove the battery from the handset and re-install it to the handset. Put the handset back in the telephone base or charger and let it charge for at least 16 hours.
Troubleshooting Problem Suggestion There is no dial tone. • • • • I cannot dial out. • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait for a dial tone before dialing. • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply).
Troubleshooting Problem Suggestion The telephone does not ring when there is an incoming call. • • • • • • • • • • • Ensure the handset has been registered to the telephone base (page 6). Make sure the ringer is on (page 12). Make sure the telephone line cord and power adapter are plugged in properly (page 2). The cordless handset may be too far from the telephone base. Move it closer to the telephone base.
Troubleshooting Problem Suggestion There is noise or interference during a telephone conversation. -ORMy calls fade out when I am using the cordless handset. • The handset may be out of range. Move it closer to the telephone base. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet. • Other electronic products can cause interference to your cordless telephone.
Troubleshooting Problem Suggestion I hear other calls when using the telephone. • Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company. I hear noise in the cordless handset, and none of the keys or buttons work. • Make sure the telephone line cord is plugged in securely. • Remove the battery from the handset and re-install it.
Troubleshooting Problem Suggestion The system does not receive caller ID or the system does not display caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features services provided by the local telephone company. • The caller may not be calling from an area which supports caller ID. • Both you and the caller’s telephone companies must have compatible caller ID systems.
Troubleshooting Problem Suggestion My cordless handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the unit into a different working electrical outlet not controlled by a wall switch. • Move the cordless handset closer to the telephone base. It may be out of range. • Reset the telephone base by unplugging the unit’s electrical power. Wait for 15 seconds and plug it back in again.
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool). 5.
Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance ----which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display CONNECTING.... The user can access certain parts of the menu system, i.e.
About cordless telephones • • • • • Privacy: the same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the base and the cordless handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Warranty 2. 3. 4. 5. 6.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC.
Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Telephone base: 1921.536-1928.448 MHz Handset: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Size Handset: 149.7mm X 53.1mm X 36.8mm Telephone base: 101.2mm X 118.6mm X 98.5mm Charger: 88.8mm X 105.6mm X 84.5mm Weight Handset: 148.
Index A About caller ID 27 About cordless telephones 50 Adding a new handset 6 Advanced operation 23 Answer an incoming call during an intercom call E B Edit a directory entry Basic operation 17 Battery 38 Battery charging 5 Battery installation 4 Belt clip & headset 9 D FCC, ACTA and IC regulations Find handset 19 52 H 31 Handset display screen messages Handset indicators 36 Handset layout 10 I Important safety instructions Installation 1 Intercom 20 K Key tone 33 48 13 www.vtechphones.
Index L Language S 13 M Maintenance 49 Make, answer and end calls 17 Make CID entries ready to dial 29 Multiple handset use 18 Mute 17 O Operating range P Parts checklist 49 1 R Redial 32 Registration of new handset Review redial 32 Review the call log 29 Ringer tone 12 Ringer mute 18 Ringer volume 12 56 Save an entry to the directory 30 Search the directory 25 Speakerphone 17 Store a directory entry 23 Switch between external and internal calls T Technical specifications 54 Telephone base
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
User’s manual www.vtechphones.