Warranty

5002904_2 01/2016

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Table of Contents

Preface Page 1

Distributor’s Warranty Responsibilities Page 1

Standard Warranties Page 2

Warranty Coverage Page 2

Warranty Limitations Page 3

Disclaimer of Other Warranties Page 3

Disclaimer of Other Liabilities Page 3

Additional Terms and Conditions Page 4

PREFACE

This warranty policy (this “Policy”) covers Light Equipment products manufactured and/or sold by Wacker Neuson and its

subsidiaries. Compact Equipment and Climate Control Products will have detailed policies separate from this one.

YOUR DISTRIBUTOR’S WARRANTY RESPONSIBILITIES

This Policy is to be used as a guide in determining warranty coverage and claim procedures for all Wacker Neuson Light

Construction Equipment (“Equipment”). Refer to this Policy to decide whether a warranty claim may be justified and

utilize it as a procedural guide for validity when completing warranty claims.

Warranty repair is the responsibility of all Wacker Neuson Distributors (”Distributors”). Credit for warranty repairs will only

be given after the receipt by Wacker Neuson of Distributor’s properly completed Wacker Neuson warranty claim.

Warranty claim submittal requirements are described later in this Policy.

Distributor warranty responsibility begins upon receipt of Equipment. Each Distributor is responsible for inspecting

Equipment for damage upon receipt; damage incurred during transit should be noted with the shipper prior to accepting

the Equipment. The cost to repair damages incurred during transit will be settled between the receiving Distributor and

the shipper. Damages incurred during transit will not be covered under the exclusive warranties and remedies contained

in this Policy.

Distributor shall store new Equipment as is necessary to prevent deterioration, environmental damage or other damage

and shall take such steps as are necessary to prepare Equipment for delivery to the end-user upon sale or assignment to

their rental fleet. Before transferring Equipment to the end-user, Distributor shall review the Operator Manual with the

end-user and review the preventive maintenance schedule, basic operation of the Equipment, and the warranty

coverage. The end-user must be informed that only an authorized Wacker Neuson Distributor can perform any warranty

repair and that only Wacker Neuson parts may be used.

Distributor can repair and file a warranty claim with Wacker Neuson once the Distributor determines that the repair is

covered by this Policy. The Distributor should order the parts from Wacker Neuson as required to facilitate the repair.

Upon receipt of the parts, Distributor should make the repair and test the Equipment. Upon completion of repair, the

Distributor shall then submit a warranty claim to Wacker Neuson for final determination as to whether the repair falls

within the guidelines of this Policy. Warranty claims should include the serial number, supporting documentation, photos,

and any other required field in the online claim submission portal. Defective parts must be held by the Distributor until

they receive either an RGA (Return Goods Authorization) number or credit for the repair.

Conditions which would require preapproval and an authorization number from a Wacker Neuson warranty

representative:

(a) Any repair which labor is estimated to exceed 8 hours.

(b) Any repair which parts and labor are estimated to be greater than or equal to 50% of the dealers net price of the

machine.

party contract maintenance and/or service providers.