Warranty

charge will be applicable for such repair or replacement.
SERVICE AND REPAIR: If service is required for this product, you should
first contact R&D Group, LLC Customer Service at
[e-mail] or by calling 1-877-612-5619, Monday to
Friday 10am to 6pm Eastern Standard Time.
NOTE: Parts for discontinued, obsolete and certain other products may not be
available, due to safety reasons. Many electronic components and most
fireplace components are not available to consumers for installation or
replacement. Manufacturer cannot assume responsibility for loss or damage
during shipment. As a precautionary measure, carefully package the product for
shipment, and insure it with the carrier. Be sure to enclose the following details
with the product: your full name, return address and daytime phone number, a
note describing the problem you experienced, a copy of your sales receipt or
other proof of purchase to determine warranty status. C.O.D. shipments cannot
be accepted.