User Manual

I want to get the maximum streaming performance from my
drive.
▪ Set up the drive in Performance mode on the Hardware page to give priority to the
streaming performance.
▪ Connect the drive to a power source to make sure it has enough battery power for
streaming.
▪ Since the drive has the device has a 1×1 Wireless 11ac and 11n built-in, make sure the
wireless network or device you are connecting to supports Wireless AC (1×1). If you plan
to connect via 11ac, make sure your router/access point (AP) and device support the 11ac
networking standard.
▪ Connect directly to the wireless drive in Direct connection mode to avoid any unknown
network traffic or interference.
The wireless speed is slower than normal.
▪ The device may be in Battery Life mode. in this mode, the performance is reduced to
extend the battery life.
▪ The charge on the battery may be too low.
▪ There may be interference in the drive’s Wi-Fi channel or Wi-Fi bandwidth as the drive
operates within the 2.4 GHz band. Interference may come from Wi-Fi devices,
microwaves, or other wireless appliances. Advanced users may want to set a different
channel on the Settings screen. Try to use the 5 GHz band for better performance.
▪ You may be using clients or networks without a Wireless-AC
(1×1) connection or a slower
wireless network (e.g 802.11g or 802.11b).
I can’t power on my drive.
Make sure the battery is charged. If left unused a long time, the battery may be too low and
require charging before it can be powered on.
Drive Format
Can I reformat this drive to another file system?
Yes. The My Passport Wireless Pro/My Passport Wireless SSD device can be formatted to
NTFS, FAT32, HFS+, and exFAT.
My drive cannot be detected by another device when
connected via USB port.
Please make sure you are using the USB cable that came with the product. If you are trying
to use My Passport Wireless Pro/My Passport Wireless SSD and it is formatted NTFS, go to
the product page and download the Paragon NTFS for Mac driver (in order to read the drive
on a Mac system).
Problems and Solutions
My Passport Wireless Pro/My Passport Wireless SSD
User Manual
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