MY PASSPORT ULTRA ™ Portable Hard Drive User Manual
Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: ▪ ▪ ▪ ▪ Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com Downloads –Download software and updates for your WD product at: support.wdc.com/downloads Email Support – Get technical and other support through email at: support.wdc.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 About Your WD Drive.....................................................................................1 Features............................................................................................................................. 1 Kit Contents............................................................................................................
_________ 6 Locking and Unlocking the Drive................................................................17 Password Protecting the Drive......................................................................................17 Unlocking the Drive........................................................................................................18 With the WD Security or WD Drive Utilities Software................................................... 18 With the WD Drive Unlock Utility...................
KC Notice (Republic of Korea only).................................................................................32 Environmental Compliance (China).............................................................................. 32 Warranty Information.................................................................................................... 32 Obtaining Service..............................................................................................................32 Limited Warranty.........
About Your WD Drive 1 About Your WD Drive Welcome to your My Passport Ultra™ portable hard drive. This drive offers high capacity in a sleek portable device. It features ultra-fast USB 3.1 connectivity, local and cloud backup, and password protection to help protect your files from unauthorized use.
About Your WD Drive Kit Contents As shown in figure 1, your My Passport Ultra drive kit includes the following: Figure 1: My Passport Ultra Portable Hard Drive Kit Components ▪ My Passport Ultra portable hard drive, with the WD Discovery, WD Backup, WD Security and WD Drive Utilities software ▪ USB Type-C cable (supports USB 3.1 Gen 2) ▪ Type-C to A adapter Optional Accessories For information about optional accessories for WD products, visit www.wdc.
About Your WD Drive For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update. Disk Drive Format Your My Passport Ultra drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see Reformatting the Drive and Troubleshooting.
About Your WD Drive Registering Your Drive Always register your My Passport Ultra drive to get the latest updates and special offers. You can easily register your drive using the WD Discovery software. Another way is to register online at http://register.wdc.com. Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives.
Connecting the Drive and Getting Started 2 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software Connecting the Drive 1. 2. 3. 4. Turn on your computer. Connect the drive to your computer as shown in figure 3. Verify that the drive appears in your computer’s file management utility listing.
Connecting the Drive and Getting Started Getting Started with the WD Software 1. For Windows, run WD Discovery.exe to install WD software to help you get a backup plan and modify drive settings. If you don’t have internet connectivity, please install WD Backup™ and WD Drive Utilities™ from the WD Software Offline Installers > For Windows folder. 2. For Mac, open WD Discovery for Mac.dmg to install WD software to help modify drive settings.
WD Discovery 3 WD Discovery The WD Discovery application, a collection of drive management tools such as WD Security and WD Backup, can be installed from your My Passport Ultra drive. WD Discovery is a tray application; a small icon appears in the Windows system tray in the lower right-hand corner of the screen. The application can also be "unpinned", which causes the application to open in a window.
WD Discovery Using WD Discovery By default, the WD Discovery application is visible in the system tray. If it suddenly seems to be missing, it is likely the application has been "unpinned," which means the application is running in a window. It is recommended that you register your drive as soon as possible.
WD Discovery My Passport™ Ultra User Manual 9
Backing Up Files 4 Backing Up Files This chapter includes the following topics: How the Backup Function Works Backing Up Files Configuring Your Cloud Service Account How the Backup Function Works The WD Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify. When you create a backup plan, you specify the backup: ▪ Target—the external storage device where you will copy your files for backup protection.
Backing Up Files ▪ Start value: ~ ▪ End values: desktop.ini, .dropbox, .dropbox.attr, hiberfil.sys, -journal, pagefile.sys, thumbs.db Backing Up Files 1. Open the Select your WD storage device or cloud service dialog by clicking either: ▪ Add Backup Plan on the WD Backup screen ▪ Configure backup on the WD Backup view menu from the Windows task bar 2.
Backing Up Files Selecting . . . Configures automatic backups . . . Daily Once a day, on the days of the week you select, at the hour or half-hour you specify. For a daily backup: 1. 2. Monthly Select or clear the Days check boxes to specify the days of the week you want to run your backup. Use the "At" selection box to specify the time of day that you want to run your backup. Once a month on the day you select, at the hour or half-hour you specify. For a monthly backup: 1. 2. 3.
Backing Up Files d. Click OK to save your selections and close the Select Files to Back Up screen. 8. Verify that your Automatic Backups and Include Files specifications are correct. 9. Click Start Backup to save and launch your backup plan and close the Setup Complete dialog. 10. The WD Backup software runs the first backup immediately and shows the progress with a Backup in progress (x % complete) message on the Backup dialog.
Backing Up Files 4. On the connection dialog: a. Click Sign In. The WD Backup software initiates a connection request on your behalf and uses your Web browser to access the Dropbox website. b. On the Dropbox website, if you have not configured your account to remember your login credentials, type your email address and password and click Sign In to see the connection request from the WD Backup software. c. Click Allow to accept the connection request. d.
Restoring Files 5 Restoring Files This chapter includes the following topics: How the Restore Function Works Restoring Files How the Restore Function Works The WD Backup software makes it easy for you to restore backed up files from your backup target device to either: ▪ Their original locations on the backup source device ▪ Any other location you select Restore is generally a four-step process: 1. Select the backup target device and the scheduled backup that has the files you want to restore. 2.
Restoring Files c. Click Select Files to Restore to display the Restore Files screen with the earliest backup selected by default in the View files from list. 3. On the Restore Files screen: a. In the View files from list, select the backup that has the files you want to restore. b. Use the folder structure view of the selected backup to specify the files that you want to restore: IF you want to restore . . . THEN . . .
Locking and Unlocking the Drive 6 Locking and Unlocking the Drive This chapter includes the following topics: Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive. A password can be used to lock and unlock your drive.
Locking and Unlocking the Drive This listing appears: ▪ The next time you shut down and restart your computer ▪ When you remove and reconnect the My Passport Ultra drive ▪ Your computer exits the sleep mode, depending on its configuration The listing appears regardless of whether the drive is locked or not, or whether you selected the Enable auto unlock for this computer... check box when you created your password. It remains as long as you have password protection enabled for the drive.
Locking and Unlocking the Drive With the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive. The WD Drive Unlock utility is on a virtual CD drive that appears in your computer’s file management utility display. 1.
Locking and Unlocking the Drive Turning Off the Drive Lock Feature 1. To run WD Security: ▪ If you have WD Discovery installed and open, you can run WD Security by going to the Apps tab, finding the application and clicking Open. ▪ Otherwise, you can run an application from the Windows Start menu by clicking Start > All Programs > WD Discovery > More WD Apps > WD Security or Start > All Programs > WD Apps > WD Security. 2.
Managing and Customizing the Drive 7 Managing and Customizing the Drive This chapter includes the following topics: Checking Drive Health Safely Disconnecting the Drive Turning Off the LED Erasing the Drive Registering the Drive Restoring the WD Software The My Passport Ultra software makes it easy for you to manage and customize your drive for the best possible performance: ▪ Diagnose—Run diagnostics and status checks to make sure your drive is working properly.
Managing and Customizing the Drive 1. To run WD Drive Utilities: ▪ If you have WD Discovery installed and open, you can run WD Drive Utilities by going to the Apps tab, finding the application and clicking Open. ▪ Otherwise, you can run an application from the Windows Start menu by clicking Start > All Programs > WD Discovery > More WD Apps > WD Drive Utilities or Start > All Programs > WD Apps > WD Drive Utilities. 2.
Managing and Customizing the Drive IF your drive is . . . AND you . . . THEN see . . . Locked Have forgotten or lost your password and must erase the drive, Using Five Invalid Passwords Using the Drive Erase Function To erase your drive when it is not locked: 1. To run WD Drive Utilities: ▪ If you have WD Discovery installed and open, you can run WD Drive Utilities by going to the Apps tab, finding the application and clicking Open.
Managing and Customizing the Drive a. If you are using the WD Security or WD Drive Utilities software and you want to change the volume name, type over the name in the Volume Name box. b. Read the explanation about erasing all of the data on the drive and select the I understand check box to indicate that you accept the risk and activate the Erase Drive button. c. Click Erase Drive. Go to http://support.wdc.
Managing and Customizing the Drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your drive, erasing or reformatting the drive also removes the WD software and all of the support files, utilities, online help and user manual files. If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software and disk image on your drive.
Managing and Customizing the Software 8 Managing and Customizing the Software This chapter includes the following topics: Checking for Software Updates Uninstalling the WD Software Checking for Software Updates If an update is available, follow the on-screen download and installation instructions: Software Procedure WD Backup 1. 2. WD Security 1. 2. WD Drive Utilities 1. 2.
Managing and Customizing the Software Uninstalling the WD Software Use the Windows Add or Remove Programs function to uninstall the WD software from your computer. 1. Go to the Control Panel. 2. Select Programs and Features category; in some versions of Windows, this is called simply "Programs". 3. Choose the program you want to remove, then click Uninstall. 4. When prompted with an "Are you sure..." question, click Yes.
Using the Drive with a Mac Computer 9 Using the Drive with a Mac Computer The My Passport Ultra drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition. This chapter includes the following topics: Reformatting the Drive Restoring the WD Software Reformatting the Drive Reformatting the drive erases all its contents.
Troubleshooting 10 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com and search our knowledge base for more help.
Troubleshooting motherboard BIOS setting documentation to disable this feature or visit http:// support.wdc.com and see Knowledge Base answer ID 1201. For more information about booting from external drives, refer to your system documentation or contact your system manufacturer. Why is the data transfer rate slow? Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.1, USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.1, USB 3.
Compliance and Warranty Information 11 Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference. ▪ This device must accept any interference received, including interference that may cause undesired operation.
Compliance and Warranty Information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/ EU), Low Voltage Directive (2014/35/EU) and RoHS Directive (2011/65/EU). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.
Compliance and Warranty Information storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wdc.com. WD shall have no liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product placed in its possession.
Compliance and Warranty Information acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Compliance and Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at http:// support.wd.com.
Index A H Australia/New Zealand 33 Handling precautions 4 Hardware 2 B Backup about backing up files 10 procedure 11 Box contents 2 C CAUTION about erasing the drive 22 lost passwords 17 China RoHS, environmental compliance 32 Cloud service, configuring 13 Compatibility with operating systems 2 Compliance, regulatory 31 Converting drive format 29 Creating a password 17 D Disconnecting the drive 22 Disk image, downloading and restoring 24, 25 Drive diagnostics and status checks 21 disconnecting 22 form
U Unlocking the drive from the virtual CD 19, 22 with the WD Security software 18 USB interface 3 W Warranty information 34 Warranty Information 32 WD service, obtaining 32, 35 WD Drive Utilities software Drive Erase dialog 23 Register Your Device dialog 24 WD Software, downloading and restoring 28 My Passport™ Ultra User Manual 37
WD, the WD logo, My Passport, WD Discovery, WD Backup, WD Drive Utilities and WD Security are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Picture shown may vary from actual product. Product specifications subject to change without notice.Apple, Mac, macOS, OS X, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries.
