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ManualsBrandsWD ManualsComputers1TB My Passport Ultra USB 3.0 Type-C External Hard Drive

IF your drive is . . . AND you . . . THEN see . . .

Locked Have forgotten or lost your

password and must erase the

drive,

Using Five Invalid Passwords

Using the Drive Erase Function

To erase your drive when it is not locked:

1. To run WD Drive Utilities:

▪ If you have WD Discovery installed and open, you can run WD Drive Utilities

by going to the Apps tab,

ﬁnding the application and clicking Open.

▪ Otherwise, you can run an application from the Windows Start menu by

clicking Start > All Programs > WD Discovery > More WD Apps > WD Drive Utilities

or Start > All Programs > WD Apps > WD Drive Utilities.

2. If you have more than one supported drive connected to your computer, select

the one that you want to erase.

3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase

dialog.

4. On the drive erase dialog:

a. If you want to change the volume name, type over the name in the Volume

Name box.

b. Read the explanation of the loss of data if you erase your drive. If you want

to save any of the data that is on the drive, back it up to another device

before continuing with the drive erase.

c. Click the I understand... check box to signify that you accept the risk and

activate the Erase Drive button.

d. Click Erase Drive.

Go to http://support.wdc.com and see Knowledge Base answer ID 7 for

information about downloading and restoring the WD software on your

My Passport Ultra drive.

Note:

Erasing your drive also removes your password. If you used a password to

protect your drive, you will need to re-create it after restoring the WD software.

(See Password Protecting the Drive.)

Using Five Invalid Passwords

When you have forgotten or lost your password, you can erase the drive by entering ﬁve

invalid passwords on the Unlock Drive dialog. See:

▪ With the WD Security or WD Drive Utilities Software

▪ With the WD Drive Unlock Utility

1. On the Unlock Drive dialog, make ﬁve attempts to unlock the drive by:

a. Typing a password in the Password box.

b. Clicking Unlock Drive.

2. Entering the

ﬁfth invalid password displays a too many password attempts

dialog, depending on the application you used to open the Unlock Drive dialog:

▪ Using the WD Security or WD Drive Utilities software

▪ Using the WD Drive Unlock utility

3. To erase your drive:

Managing and Customizing the Drive

My Passport

™

Ultra

User Manual