My Cloud Home & My Cloud Home Duo ™ Personal Cloud Storage User Manual ™
Accessing Online Support ▪ ▪ ▪ ▪ Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com Technical Support – Get technical and other support through email at: support.wdc.com/support Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at: support.wdc.
Table of Contents _________ Accessing Online Support.................................................................................ii _________ 1 About Your My Cloud Home Device............................................................. 1 Features............................................................................................................................. 1 Kit Contents......................................................................................................................
Desktop App.......................................................................................................................14 Apple® Time Machine® Backup.....................................................................................14 Microsoft® Windows® Backup...................................................................................... 15 _________ 4 Search & Viewing Content.......................................................................... 16 Searching Content..............
Erase All Data & All Users..................................................................................................26 _________ 9 Personal Settings......................................................................................... 27 My Cloud Home Mobile App......................................................................................... 27 Edit Profile Picture.............................................................................................................
Warranty............................................................................................................................ 39 GNU General Public License (“GPL”)............................................................................40 Third Party Notices – My Cloud Home..........................................................................41 MPEG-4 Visual – MPEG-LA................................................................................................. 41 H.264 AVC – MPEG-LA.......
About Your My Cloud Home Device 1 About Your My Cloud Home Device ▪ ▪ ▪ ▪ ▪ Features Kit Contents Requirements Product Description Handling Precautions Welcome to your My Cloud Home device. Before you get started using your device, please review the following features and descriptions to get better acquainted with your product. Features One central place to store and organize everything — My Cloud™ Home storage is home to all your content.
About Your My Cloud Home Device Plex™ Media Server, Dropbox™, Google Drive and more. Cloud services may be modified and vary by country. Cloud account download to keep everything in one place — Store everything in one place, even content in your favorite cloud accounts. Photos, videos and files from your cloud accounts are automatically downloaded to your My Cloud™ Home device, including Dropbox™, Box, Google Drive, Facebook and many more.
About Your My Cloud Home Device ▪ Ethernet Cable ▪ AC power adapter (FAQ: Power Adapter Compatibility) ▪ Quick Install Guide Requirements Desktop and Mobile App Operating System Compatibility The My Cloud Home desktop app is compatible with the following versions of the Windows and macOS operating systems. The My Cloud Home mobile app is compatible with the following versions of the iOS and Android operating systems. Table 1.
About Your My Cloud Home Device (WAN) Internet connection with an Internet Service Provider (ISP) for initial setup, software downloads and for accessing the device. Product Description ▪ ▪ ▪ ▪ ▪ Front LED Power Button Reset Button USB Port(s) Ethernet Port Front LED 1. Front LED The front LED on My Cloud Home devices is a single color, white. It is either on, off or blinks with a certain rhythm to indicate a specific "System Condition". A "System Condition" list is outlined below in Table 1.2.
About Your My Cloud Home Device LED Behavior System Condition Fast "breathing" rhythm USB Device Connection Error Fast "breathing" rhythm Ethernet Connection Not Available "Heartbeat" rhythm File System Notification - Check if rebuild is needed - May require WD Support Team. "Rapid Blinking" rhythm Image Recovery Mode - Device is rebuilding from an unexpected action; this process will take some time. May require WD Support Team.
About Your My Cloud Home Device Power Button Function Device Operation Press and Hold for 5 Seconds When the power button is held for at least five seconds, the system will force a shut down without any consideration for gracefully stopping services or clearing cache. Reset Button On the rear panel of your My Cloud Home device, there is a Reset Button above the USB port(s). This is a tiny recessed button that requires something similar to the pointy end of a paper clip to be pressed. Table 1.
About Your My Cloud Home Device 2. Link LED: Looking at the Ethernet port, the LED on the lower right is the "Link" LED. It describes if you have a network connection and at what possible speed, which is measured in megabits per second (Mbps). When illuminated, the Link LED may be amber (100 Mbps) or green (1000 Mbps) in color. Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation.
Getting Started 2 Getting Started Getting started involves connecting a My Cloud Home device to a network, configuring software to access a My Cloud Home device and registering your product. Connecting a My Cloud Home Device Basic Hardware Connections Important: To avoid overheating, make sure the device is standing in an upright position and nothing is blocking or covering the slots and openings on the top and bottom of the device. Follow these three basic steps for connecting your device: 1.
Getting Started ▪ A picture of the My Cloud Home device and its corresponding Security Code should be displayed. This Security Code is noted on the Quick Install Guide and on the barcode label on the bottom of the unit. Note: If your My Cloud Home device is not automatically detected, follow these 4 steps: 1. Press the Enter Your Device Code option noted below the Desktop App and Mobile App options. 2. Enter the Security Code from the Quick Install Guide that came with the My Cloud Home device.
Getting Started MyCloud.com Web App Follow these steps to access a My Cloud Home device with the MyCloud.com web app: 1. When presented with the option to download the Desktop App or Mobile App, to continue using the web app, Click My Cloud Online listed below these other options. 2. Your My Cloud Account is the MyCloud.com web app. Content accessibility is now available through the web app. My Cloud Home Desktop App The My Cloud Home desktop app is a process that installs the WD Discovery software.
Backup, Sync & Add Content 3 Backup, Sync & Add Content ▪ Backup – Mobile Device Camera ▪ ▪ Backup – USB Device ▪ Add Content – In-Real-Time Add Content – Drag-and-Drop ▪ Sync Desktop Content ▪ Apple Time Machine Backup ▪ Sync My Cloud Home Content ▪ Microsoft Windows Backup ▪ Sync Online Cloud Content Backup – Mobile Device Camera The Camera Backup feature is a function of the My Cloud Home mobile app, and is not available with the My Cloud Home desktop app or MyCloud.com web app.
Backup, Sync & Add Content Backup – USB Device The contents of a USB storage device can be backed-up to a My Cloud Home device. This backup feature is only available through the My Cloud Home mobile app. USB Connectivity Note: Although My Cloud Home Duo has two USB ports, only one USB attached device will be accessible for data transfer. My Cloud Home Mobile App After connecting a USB storage device, the My Cloud Home mobile app will display a message that the device is connected.
Backup, Sync & Add Content 5. Click the slider button to the right of the corresponding service to synchronize. This will redirect you to the login page for the service you have chosen. 6. After you login to the service you have chosen Click Allow to continue. 7. Once the sync has completed, under the Files section of your My Cloud account, a folder will appear with the name of the service selected, such as Dropbox, Google Drive or OneDrive. a.
Backup, Sync & Add Content Add Content – In-Real-Time Through the My Cloud Home mobile app, content can be added to the My Cloud Home device in real time. Follow these simple steps: 1. Tap the Actions option on the bottom menu. 2. Tap the Add option. 3. Tap Upload photos or videos to add existing content, or Tap Take a photo to add new pictures. Add Content – Drag-and-Drop The drag-and-drop process can be performed with the MyCloud.com web app or My Cloud Home desktop app. MyCloud.
Backup, Sync & Add Content • HT 201250 | Use Time Machine to backup or restore your Mac ………… Microsoft® Windows® Backup The step-by-step instructions for the Windows back up and restore process varies based on the version of the Windows operating system you have installed.
Search & Viewing Content 4 Search & Viewing Content Searching Content Through the My Cloud Home mobile app and MyCloud.com web app, content can be accessed through the search feature. The search feature is highlighted with a magnifying glass symbol. 1. Press the Files icon. 2. Press the magnifying glass icon. ▪ With the My Cloud Home mobile app, Tap Actions from the bottom menu, then Tap Search. ▪ With the MyCloud.com web app, select the Search field from the menu at the top of the browser window. 3.
Deleting Content 5 Deleting Content My Cloud Home Mobile App Use the following steps to delete a file or folder from a My Cloud Home device through the My Cloud Home mobile app. 1. 2. 3. 4. 5. In the My Cloud Home mobile app each file and folder has a three-dot icon ( ) to the right. This three-dot icon represents a collapsed menu. Tap the three-dot icon to expand the menu. When the menu expands, a list of options displays, including the Delete icon.
Sharing Content 6 Sharing Content My Cloud Home devices allow for sharing or unsharing a file or folder with other users through the following applications: ▪ My Cloud Home Mobile App ▪ MyCloud.com Web App ▪ My Cloud Home Desktop App Mobile App Share Content - Mobile App A file or folder can be shared through the My Cloud Home mobile app by following these steps: 1. 2. 3. 4. 5. 6. Through the My Cloud Home mobile app, navigate to the file or folder that you choose to share.
Sharing Content 1. 2. 3. 4. 5. 6. Through the MyCloud.com web app, navigate to and select the file or folder that you choose to share. Press the Share Link icon. a. Note: When using a browser with Microsoft Windows or macOS, the Share Link icon can be accessed through the icon-menu in the upper right-hand corner of the browser window, or by Right-Clicking the folder or file. b.
Sharing Content 6. Once the recipient receives the link, they will be given access to the shared file or folder through their My Cloud Account at mycloud.com. Delete Share - Desktop App A share created for a file or folder can be deleted through the Desktop App without deleting the file or folder by following these steps: 1. Right-Click a shared file or folder. This will open a small drop down menu. Click the option Delete Share Link. 2. The file or folder selected is no longer shared.
Invite or Remove a User 7 Invite or Remove a User You can invite or remove a User to the My Cloud Home device. Once someone is invited, they will set up their own My Cloud account to access the device. The Device Owner will receive confirmation through email that a new Device User has joined the device. Note: These processes can only be done through the My Cloud Home mobile app. Invite a User - Mobile App To invite a user to the My Cloud Home device, follow these steps: 1. 2. 3. 4. 5. 6. 7.
Device Settings 8 Device Settings You can alter the Device Settings for a My Cloud Home device through the following two applications: ▪ My Cloud Home Mobile App ▪ MyCloud.com Web App My Cloud Home Mobile App ▪ Modifying Device Name ▪ Erase All Data & All Users ▪ Firmware Version ▪ Remote Shut Down ▪ Reboot Device Modifying Device Name A My Cloud Home device selects a default name for itself. The name can be modified by following these steps: 1. 2. 3. 4. Access the My Cloud Home mobile app.
Device Settings 5. Toward the bottom of the Device Settings list is the option Reboot. Tap this option to remotely reboot the My Cloud Home device. 6. Your mobile device will prompt you if you want to reboot the My Cloud Home device. Select the option to reboot. 7. The My Cloud Home device will now reboot. This process may take a few minutes. Erase All Data & All Users Warning! Performing this function will delete all data, users and the owner on your My Cloud Home device.
Device Settings MyCloud.com Web App ▪ Modifying Device Name ▪ Reboot Configuration ▪ Firmware Version ▪ Remote Shut Down ▪ Users ▪ Erase All Data & All Users ▪ Device Configuration Modifying Device Name A My Cloud Home device selects a default name for itself. The name can be modified by following these steps: 1. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window. 2.
Device Settings Device Configuration Warning! Altering the Device Configuration or disk configuration will delete all data, users and the owner on your My Cloud Home device. The unit will be reset to factory default and will need to be setup using your online My Cloud Account. (My Cloud Home Device Setup) To modify the disk configuration for a My Cloud Home Duo, follow these steps: 1. 2. 3. 4. 5. 6. 7. 8. Through the MyCloud.
Device Settings 4. Select the Shutdown Device button. Erase All Data & All Users Warning! Performing this function will delete all data, users and the owner on your My Cloud Home device. The unit will be reset to factory default and will need to be setup using your online My Cloud Account. (My Cloud Home Device Setup) To perform this function on your My Cloud Home device from the MyCloud.com web app, follow these steps: 1. 2. 3. 4. 5. 6. Through the MyCloud.
Personal Settings 9 Personal Settings You can alter Personal Settings for your My Cloud Account and My Cloud Home device through the following two applications: ▪ My Cloud Home Mobile App ▪ MyCloud.com Web App My Cloud Home Mobile App ▪ Edit Profile Picture ▪ Edit My Cloud Account Name ▪ Change My Cloud Account Password ▪ Set Passcode Edit Profile Picture This process will affect the Profile Picture as seen through the My Cloud Home mobile app and MyCloud.com web app.
Personal Settings 5. The My Cloud account name is separated into the first name and last name. Tap either one edit. 6. When completed, Tap the back icon ( < ) at the top of the Account information page. Change My Cloud Account Password Caution! Changing the password for a My Cloud account will affect the login password for the My Cloud Home mobile app, My Cloud Home desktop app and the MyCloud.com web app. This process is not the same as the Set Passcode feature in the My Cloud Home mobile app. 1. 2. 3.
Personal Settings Edit Profile Picture This process will affect the Profile Picture as seen through the My Cloud Home mobile app and MyCloud.com web app. To add or edit the Profile Picture for a My Cloud Home account through the MyCloud.com web app, follow these steps: 1. 2. 3. 4. 5. 6. 7. Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window.
Managing Services 10 Managing Services Extra services are made available for My Cloud Home devices. To access these services, use the My Cloud Home mobile app or MyCloud.com web app. My Cloud Home Mobile App: 1. Access the My Cloud Home mobile app. 2. Tap the More icon on the right side of the bottom menu bar. 3. Under the SERVICES section, Tap Manage Services. This will list the available services you can enable and configure. 4. Tap the service you want to enable, then Tap the ENABLE button.
Additional Features & Functions 11 Additional Features & Functions ▪ Remove a Device Owner ▪ Managing Storage ▪ App Permissions ▪ RMA - Replacing a Drive Remove a Device Owner The removal of a Device Owner can only be done through the Reset Button on the device – this cannot be done through software. This process does not delete data and each user still has access to their content. 1. Press and hold the Reset button for a duration of 30 to 50 seconds.
Additional Features & Functions ▪ My Cloud Home Duo device supports the following disk configurations for data storage: Table 11.1 Supported Storage Mode 1 Disk 2 Disks Max Capacity (JBOD) Yes Yes Mirror (RAID 1) No Yes (Default Setup) My Cloud Home – Disk Errors: If you receive an email from the My Cloud Team or your mobile device displays a message stating "Disk errors were detected on your disk" this means that the device needs to be replaced.
Additional Features & Functions 1. As is illustrated above, reveal the hard drives by opening the top lid from the rear edge. 2. Each hard drive is latched in place by an attached tray and the tray has a plastic latch on one end. ▪ Gently press down on the plastic latch with your index finger so that it unlatches from the metal frame of the device. ▪ While gently pressing down on the plastic latch, grab the plastic tray with your fingertips and gently pull.
Additional Features & Functions 1. Attach to your hard drive, the plastic tray that was included and designed for the My Cloud Home Duo device. ▪ This plastic hard drive tray fits on the underside or circuit board side of the hard drive. ▪ The end of the tray that is closed and has the latch, must be on the side of the hard drive with the narrow serial number barcode label.
FAQ 12 FAQ All WD Knowledge Base references listed below can be viewed at: support.wdc.com/knowledgebase. Enter the below listed Answer ID in the search field. You can also Click on the Answer ID listed below for a direct link. Power Adapter Compatibility Use the charts below (Table 12.1 and 12.2) to determine the power requirement and compatible power adapter for your My Cloud Home or My Cloud Home Duo device. The Regulatory Number (R/N) located on the product's barcode label can be used as a reference.
Compliance and Warranty Information 13 Compliance and Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: ▪ This device may not cause harmful interference. ▪ This device must accept any interference received, including interference that may cause undesired operation. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Compliance and Warranty Information RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. Power Mode My Cloud Home devices act as a small scale server. As such, they do not support standby mode. The off-mode power consumption is <0.5 watts when the unit is turned off.
Compliance and Warranty Information to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product.
Compliance and Warranty Information No other warranties either express or implied by law, including but not limited to those contained in the Sale of Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Compliance and Warranty Information specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-
Compliance and Warranty Information Third Party Notices – My Cloud Home MPEG-4 Visual – MPEG-LA THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG-4 VIDEO.
Compliance and Warranty Information H.264 AVC – MPEG-LA THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
Index A Accessories - Cables and Power Supply Units 35 Actions - Add Content 14 Add Content In Real Time 14 Adding USB Content 12 Additional Features & Functions 31 App Permissions 31 Auto Camera Backup - Mobile App 11 B Backup - Mobile Device Camera 11 Backup - USB Device 12 Browser Compatibility 3 C Change My Cloud Account Password - Mobile App 28 Change My Cloud Account Password - Web App 29 China RoHS, environmental compliance 37 Compatibility with Internet Browsers 3 Compliance, regulatory 36 Connect
Product Requirements 3 R Reboot Device - Mobile App 22 Reboot Device - Web App 25 Regulatory compliance 36 Remove a Device Owner 31 Remove User - Mobile App 21 Replace a WD Product 35, 37 Reset Button 5, 6 RMA 35, 37 RMA - Replacing a Drive 32 S Safety compliance 36 Searching Content 16 Services 30 Set Passcode for Mobile App 28 Share Content - Desktop App 19 Share Content - Mobile App 18 Share Content - Web App 18 Share Device - Mobile App 21 Shut Down Device - Mobile App 23 Shut Down Device - Web App 25
WD, the WD logo and My Cloud are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Pictures shown may vary from actual product. Product specifications subject to change without notice. Android, Chrome, Google Drive and Google Play are trademarks of Google Inc. Apple, iPhone, Mac, OS X, macOS, Safari and Time Machine are trademarks of Apple Inc., registered in the U.S.
