User Manual

5. Toward the bottom of the Device Settings list is the option Reboot. Tap this
option to remotely reboot the My Cloud Home device.
6. Your mobile device will prompt you if you want to reboot the My Cloud Home
device. Select the option to reboot.
7. The My Cloud Home device will now reboot. This process may take a few
minutes.
Erase All Data & All Users
Warning! Performing this function will delete all data, users and the owner on your My Cloud Home
device. The unit will be reset to factory default and will need to be setup using your online My Cloud
Account. (My Cloud Home Setup)
To perform this function on your My Cloud Home device from the My Cloud Home mobile
app:
1. Access the My Cloud Home mobile app.
2. Tap the Settings icon on the right side of the bottom menu bar.
3. Tap the name listed under CURRENT DEVICE.
4. Tap the Erase All Data & All Users option. This will open a
confirmation dialog
box. Tap Yes, proceed if you choose to continue with this process. Otherwise
Tap Cancel to end this process.
5. This will open a challenge page with a unique confirmation code. Follow the
on-screen instructions and enter the code provided on this page.
6. This will open the page
confirming that this process will delete all data, user
and owner content. Tap the Factory Reset button to continue.
7. The My Cloud Home device will take several minutes to go through the factory
reset process. During this process, the My Cloud Home mobile app redirects
you to the My Cloud sign in page to set up the My Cloud Home device. Follow
the My Cloud Home setup process.
Remote Shut Down
Note: Once the My Cloud Home device is shut down, it is no longer accessible and the
content on the device is not accessible until it is restarted. The My Cloud Home device
cannot be restarted remotely.
To shut down the My Cloud Home device through the My Cloud Home mobile app, follow
these steps:
1. Access the My Cloud Home mobile app.
2. Tap the Settings icon on the right side of the bottom menu bar.
3. Tap the name listed under CURRENT DEVICE.
4. Go to the bottom of the Device Settings.
5. At the bottom of the Device Settings list Tap the option Shut Down Device to
remotely shut down the My Cloud Home device.
6. The My Cloud Home device will shut down and its contents will not be available
until it is powered back on. To power on the My Cloud Home device, follow
these steps:
a. My Cloud Home: Unplug, wait 5 seconds, then plug-in the power connector
on the back of the unit.
b. My Cloud Home Duo: Press the power button on the back of the unit.
Device Settings
My Cloud Home / My Cloud Home Duo
User Manual
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