User Manual
Table Of Contents
- Accessing Online Support
- Table of Contents
- About Your My Cloud Home Device
- Getting Started
- Backup, Sync & Add Content
- Search & Viewing Content
- Deleting Content
- Sharing Content
- Invite or Remove a User
- Device Settings
- Personal Settings
- Managing Services
- Additional Features & Functions
- FAQ
- Compliance and Warranty Information
- Index
5. The My Cloud account name is separated into the first name and last name. Tap
either one edit.
6. When completed, Tap the back icon ( < ) at the top of the Account information
page.
Change My Cloud Account Password
Caution! Changing the password for a My Cloud account will affect the login password for
the My Cloud Home mobile app, My Cloud Home desktop app and the MyCloud.com web
app. This process is not the same as the Set Passcode feature in the My Cloud Home mobile
app.
1. Access the My Cloud Home mobile app.
2. Tap the Settings icon on the right side of the bottom menu bar.
3. Tap the name listed under ACCOUNT at the top of the More page.
4. This opens your My Cloud account information page.
5. Tap the Change Password option. This will open the Change Password feature.
6. Enter the new password in the New and
Confirm fields.
7. If the passwords entered into the two fields match, Tap the Change Password
button.
a. If the passwords entered into the two fields do not match, the Change
Password button will not be visible.
8. The My Cloud account password has successfully been changed.
Set Passcode
The Set Passcode feature only access to the My Cloud Home mobile app. This does not
change the login password used for accessing your My Cloud account. To set a passcode
follow these steps:
1. Access the My Cloud Home mobile app.
2. Tap the Settings icon on the right side of the bottom menu bar.
3. The Set Passcode option is listed under the section SECURITY. This option uses a
slider button.
4. Tap the slider button to enable or disable the Set Passcode feature.
5. When enabled, this feature prompts you to enter a 4-digit passcode or uses the
home-button
fingerprint authentication process for your mobile device.
a. The 4-digit passcode chosen will become the passcode for accessing the
My Cloud Home mobile app.
6. When disabling this feature, a prompt to enter the 4-digit passcode or use of
the home-button
fingerprint authentication process is required as confirmation.
MyCloud.com Web App
▪
Edit Profile Picture
▪ Edit My Cloud Account Name
▪ Change My Cloud Account Password
Personal Settings
My Cloud Home / My Cloud Home Duo
User Manual
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