User Manual
Table Of Contents
- Accessing Online Support
- Table of Contents
- About Your My Cloud Home Device
- Getting Started
- Backup, Sync & Add Content
- Search & Viewing Content
- Deleting Content
- Sharing Content
- Invite or Remove a User
- Device Settings
- Personal Settings
- Managing Services
- Additional Features & Functions
- FAQ
- Compliance and Warranty Information
- Index
▪ My Cloud Home Duo device supports the following disk configurations for data
storage:
Table 11.1
Supported Storage Mode 1 Disk 2 Disks
Max Capacity (JBOD) Yes Yes
Mirror (RAID 1) No Yes (Default Setup)
My Cloud Home – Disk Errors: If you receive an email from the My Cloud Team or your
mobile device displays a message stating "Disk errors were detected on your disk"
this means that the device needs to be replaced. Use the instructions from
Answer ID 8 noted in our FAQ to get a replacement unit.
My Cloud Home Duo – Disk Errors: If you receive an email from the My Cloud Team or
your mobile device displays a message stating "Disk errors were detected on your
disk" this means that one of the drives in your My Cloud Home Duo device may
need to be replaced. Use the following steps for the replacement process.
▪ The error message will indicate which drive is the problem, Disk1 or Disk2.
▪ Use the following section "RMA - Replacing a Drive" to remove the drive in
question.
▪ The drives are numbered. After removing the top lid, the enclosure has a number
embossed into the ledge. When looking at the unit from the front of the device,
Disk 1 is on the left and Disk 2 is on the right.
▪ Use the instructions from Answer ID 8 noted in our FAQ for the RMA or
replacement process.
RMA - Replacing a Drive
My Cloud Home device is not a user serviceable device. No drives can be added or
removed from the device. If it is faulty, it must be returned to WD as a complete
unit.
My Cloud Home Duo device is a user serviceable device for RMA purposes only – you
have the option to replace the drives in the device with a replacement from WD. If
the entire device is faulty, it can be returned to WD as a complete unit. The unit
must be powered off when removing a drive for RMA. The My Cloud Home Duo device
does not support hot-swap capability.
Removing
If your My Cloud Home Duo device still contains the drive you want to replace, you
must
first remove it before you can insert the new one.
Additional Features & Functions
My Cloud Home / My Cloud Home Duo
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