User Manual

12
FAQ
All WD Knowledge Base references listed below can be viewed at:
support.wdc.com/knowledgebase. Enter the below listed Answer ID in the search
field. You can also Click on the Answer ID listed below for a direct link.
Power Adapter Compatibility
Use the charts below (Table 12.1 and 12.2) to determine the power requirement and
compatible power adapter for your My Cloud Home or My Cloud Home Duo device.
The Regulatory Number (R/N) located on the product's barcode label can be used
as a reference.
Table 12.1
My Cloud Home
R/N Power Adapter Specification
Up to 6 TB G1C 12VDC 1.5A - 18 watt
For 8 TB and higher G7C 12VDC 3A - 36 watt
Table 12.2
My Cloud Home Duo
R/N Power Adapter Specification
Up to 12 TB G2C 12VDC 3A - 36 watt
For 16 TB and higher G6C 12VDC 4A - 48 watt
Note: It is important that these devices use a 12VDC power adapter (using more or less voltage
(VDC) will damage the device), and are provided the minimum amperes (A) noted above. If the hard
disk drives in the unit are upgraded in capacity, the power adapter must meet the new requirement
as noted on the charts above.
How to get an RMA to replace a defective product, or
obtain a power supply or USB cable for a WD product
Answer ID 8 | This answer explains how to create an RMA (Return Merchandise
Authorization) to replace a defective product with Western Digital, or obtain a
power supply or interface cable for a WD product.
FAQ
My Cloud Home / My Cloud Home Duo
User Manual
35