Owners Manual

20
Troubleshooting
A
LOSS OF POWER
SYMPTOM
• WEBER CONNECT module does not turn on.
CAUSE SOLUTION
Wires are disconnected. Check that all of the wires are connected securely
to the terminals on the back of the WEBER
CONNECT module and to the control board inside
the cabinet. Refer to the "WEBER CONNECT Wire
Chart".
Batteries are old. Install new batteries. Refer to “Replacing Batteries
for the WEBER CONNECT Module” on this page.
Alternative external power bank may be depleted. If you are using an optional external power bank,
sold seperately, disconnect it from the control
board and check the manufacturer's operating
guide for information on recharching. Refer to
"Connecting an External Power Bank".
Replacing Batteries for the WEBER CONNECT Module
Use alkaline batteries only. Do not mix old and new batteries or dierent types of batteries (standard, alkaline, or
rechargeable). If you do not plan to use the grill for a month or more, remove the batteries.
1) Locate the battery housing on the inside of the cabinet on the bottom left side.
2) Press the tabs on the battery door to open (A).
3) Replace six D batteries (B).
WEBER CONNECT IS EXPERIENCING CONNECTIVITY ISSUES
SYMPTOM
• Bluetooth® is having trouble maintaining connectivity or pairing with a smart
device.
CAUSE SOLUTION
Bluetooth® is a short range signal only. When the WEBER CONNECT module is on, it is ready
to pair. Make sure that Bluetooth® on the smart
device is turned on and that the device is near the
grill.
Bluetooth® has already paired to another smart device. If the Bluetooth® indicator light is on but is not
flashing, it means that it is already paired to a smart
device. Turn o Bluetooth® on any smart device that
you do not wish to have paired to the grill.
SYMPTOM
• Wi-Fi is having trouble maintaining connectivity with a Wi-Fi network.
CAUSE SOLUTION
Grill is out of range of the Wi-Fi network signal. In order to successfully connect your smart device
to your local Wi-Fi network, your grill must be
within range of your Wi-Fi router. If your attempts to
connect have been unsuccessful, try moving the grill
within range of the Wi-Fi router or adding a signal
extender for a stronger signal.
ERROR CODE APPEARS ON DISPLAY
SYMPTOM
• During start-up or barbecuing, an error code appears on the digital display.
CAUSE SOLUTION
The WEBER CONNECT module is a device that is
sensitive to certain external factors. Variations in
power supply or radio frequency may aect operation.
Contact the Customer Service Representative
in your area using the contact information on
weber.com.