Frequently Asked Questions

TROUBLESHOOTING
I FOLLOWED ALL THE NECESSARY STEPS BUT MY VEHICLE STILL IS STILL UNABLE TO
START. NOW WHAT?
There are several factors that could lead to a failed jump start. See the below list of what we’ve
identified to be common culprits; if the problem persists, get in touch with us
through [e-mail]
• Clamp connection quality (between clamps and battery): a poor or
minimal connection between Weego clamps and vehicle battery could result
in a failed jump start – even if the light is green, it’s still good practice to
ensure your making maximum contact with the terminals and to dig the
clamps into the vehicle battery.
• Properly connected clamps (between clamps and jump box): If your
Weego clamps are not responding when connected to a vehicle battery,
assure the blue connector is fully seated (see image). This will allow for
proper communication between the Jump Box and the smarty clamps
sensors.
• Dirty battery terminals: build-up blocks power from easily traveling from
your Weego to your vehicle’s battery.
• Low-Charged Weego: it’s always best to work with full power on your
Weego if you can. Our jump starters perform better at 100% charge than
they do at 20% charge, especially when jumping larger engines.
• Vehicle-specific compatibility issues: occasionally we come across a
vehicle that has unique power demands that a smaller model cannot fulfill,
even though it’s within our recommended engine range. In addition, vehicles
with heavier electronics can sometimes create issues when jumping with a
Weego; we mostly see this in push-to-start vehicles.
• Ambient temperatures: below-freezing temperatures greatly hinder a jump
start as it freezes the vehicle and the Weego battery (if it was stored at
ambient temperature, too). A frozen engine needs more power than usual to
start, and a frozen battery supplies less power. It’s a lose-lose that could
result in a failed jump.