WELL mPBX-U110R Administrator's Guide Version 12.17.0.
WELL mPBX-U110R Administrator's Guide Table of Contents 1. Introduction......................................................................................... 5 1.1 Features ......................................................................................... 6 1.2 Hardware Specifications.................................................................... 7 1.2.1 Exterior Appearance ...............................................................................7 2. System setup .....................
WELL mPBX-U110R Administrator's Guide FXS Extensions .................................................................................... 36 VoIP Extensions ................................................................................... 41 6.1.2 Phone Provisioning ............................................................................... 46 6.2 Trunks .......................................................................................... 54 6.2.1 Physical Trunk .................................
WELL mPBX-U110R Administrator's Guide APPENDIX A FAQ .................................................................................. 115 APPENDIX B How to Configure Autobackup .............................................. 116 APPENDIX C How to Configure NAT setting .............................................. 118 APPENDIX D How to Use Auto Provision .................................................. 120 APPENDIX E HowDo I Configure Distinctive Ring Tones .............................
WELL mPBX-U110R Administrator's Guide 1. Introduction mPBX —IP-PBX for Medium Businesses/Home Office WELL mPBX-U110R is a standalone embedded hybrid PBX for medium businesses and remote branch offices of larger organizations (1-100 users per site). WELL mPBX-U110R also offers a hybrid solution (a combination of VoIP applications using E1/T1/J1 equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.
WELL mPBX-U110R Administrator's Guide 1.
WELL mPBX-U110R Administrator's Guide 1.2 Hardware Specifications 1.2.1 Exterior Appearance Front Panel ② ③ ④ ⑤ ⑥ ⑦ ⑧ Figure1-1 WELL mPBX-U110R Front Panel No. ① ② ③ ④ ⑤ Indication Reset button: Press until all LEDs turn orange, which means the reset is completed. Power LED: Green stably Run LED: Green Blinking Audio in interface Audio out interface USB 2.
WELL mPBX-U110R Administrator's Guide 2. System setup 2.1 Connection Drawing Figure 2-1 2.2 Connecting Ethernet Line mPBX provides two 10/100MEthernet ports with RJ45 interface and LED indicator. Plug Ethernet line into mPBX’s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN. Once connected, check the status of the LED indicator. A yellow LED indicates the port is in the connection process, and a green LED indicates the port is properly connected.
WELL mPBX-U110R Administrator's Guide 3 Administrator Login From your web browser, input the IP address of the mPBX server. If this is the first time you are configuring mPBX, please use the default settings below (your PC should be in the same local network with mPBX): IP Address: http://192.168.5.150 Username: admin Password: password In this example, the IP address is 192.168.5.193 Figure 3-1 This is the welcome page of WELL mPBX-U110R after successful login.
WELL mPBX-U110R Administrator's Guide Figure 3-2 4 Status Click to start to check the status of WELL mPBX-U110R,where we can check the status of extension, trunk, network and system information. 4.1 Line status In this page, we can check the status of extension and trunks 4.1.
WELL mPBX-U110R Administrator's Guide Figure 4-1 mPBX Status Description: Extensions: 1) : Extension is unavailable 2) :Extension is idle 3） :Extension is ringing 4） :Extension is busy 5） : Extension is on hold 4.1.2 Trunk Status Figure 4-2 Trunks: VOIP Trunk: Status Unregistered: Trunk registration failed. Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication.
WELL mPBX-U110R Administrator's Guide E1 line has been connected to the port; PRI is in corresponding or can’t communicate. Succeed. 4.2 System Status In this page, we can check the status of mPBX system, including the hardware, firmware version and the network status of LAN and WAN ports . 4.2.1 System Info In this page, we can check the hardware/firmware version, or the disk usage of mPBX. Figure 4-3 4.2.
WELL mPBX-U110R Administrator's Guide Figure 4-4 5 System Click to access. In this page, we can configure the network settings, firewall settings, storage management and some other preferences like firmware update and hot standby. 5.1 Network Preferences 5.1.
WELL mPBX-U110R Administrator's Guide Figure 5-1 ·DHCP If this option is set, mPBX will use DHCP to get an available IP address from your local network. Not recommended or you cannot access mPBX without the right IP address ·Enable SSH This is the advance way to access the device, you can use the putty software to access the device.In the SSH access, you can do more advance setting and debug. Disabled by default.
WELL mPBX-U110R Administrator's Guide ·IP Address2 Set the second IP Address for mPBX. ·Subnet Mask2 Set the second subnet mask for mPBX. 5.1.2 WAN Settings Figure 5-2 It support three connection types: DHCP (obtain an IP automatically), PPPoE, Static IP Address. Note: 1. WAN port is disabled by default 2. WAN port cannot be used as a router to route the internet packages from WAN port to LAN port. ·DHCP .
WELL mPBX-U110R Administrator's Guide Step2: Step3: Step4: Step5: Step6: Step7: Step8: Enter the IP Address. Enter the Subnet Mask. Enter the Gateway Address. Enter the Primary DNS and Secondary DNS. Click the Save button to save the settings. Reboot the device. Check the WAN’s Status (Status Network status).
WELL mPBX-U110R Administrator's Guide 5.1.4 VLAN Settings A VLAN(Virtual LAN) is a logical local area network (or LAN) that extends beyond a single traditional LAN to a group of LAN segments, given specific configurations. Note: WELL mPBX-U110R is not the VLAN server, a 3-layer switch is still needed, please configure the VLAN information there first, then input the details in mPBX, so that the packages via mPBX will be added the VLAN label before sending to that switch. Figure 5-4 1) VLAN Over Lan ·NO.
WELL mPBX-U110R Administrator's Guide Set the IP Address for mPBX VLAN over Lan. ·VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over Lan. ·Default Gateway Set the Default Gateway for mPBX VLAN over Lan ·NO.2 Click the NO.2 you can edit the first VLAN over Lan. ·VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. ·VLAN IP Address Set the IP Address for mPBX VLAN over Lan. ·VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over Lan.
WELL mPBX-U110R Administrator's Guide ·VLAN IP Address Set the IP Address for mPBX VLAN over Wan. ·VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over Wan. ·Default Gateway Set the Default Gateway for mPBX VLAN over Wan. 5.1.5 VPN Settings A virtual private network (VPN) is a method of computer networking--typically using the public internet--that allows users to privately share information between remote locations, or between a remote location and a business' home network.
WELL mPBX-U110R Administrator's Guide Figure 5-6 ·Enable DDNS ·DDNS Server Select the DDNS server you sign up for service. ·User Name User name the DDNS server provides you. This field is allowed to input 63 characters. ·Password User account’s password . ·Host Name Note: DDNS allows you to access your network using domain names instead of IP address. The service manages changing IP address and updates your domain information dynamically. You must sign up for service through dyndns.org, freedns.afraid.
WELL mPBX-U110R Administrator's Guide Figure 5-7 1) Route table The current route rules of mPBX ·Destination The destination network to be accessed to by mPBX ·Subnet Mask Specify the destination network portion. ·Gateway Define which gateway mPBX will go through when access to the destination network. ·Metric The cost of a route is calculated by using what are called routing metric.
WELL mPBX-U110R Administrator's Guide 5.2.1 Firewall Rules Figure 5-8 1) General Settings ·Enable Firewall Enable the firewall to protect the device. You should reboot the device to make the firewall run successfully. ·Disable Ping Enable this item, net ping from remote hosts will be dropped. ·Drop All When you enable ‘Drop All’ feature, system will drop all packets or connection from other hosts if there are no other rules defined.
WELL mPBX-U110R Administrator's Guide Figure 5-9 ·Name A name for this rule, e.g. ‘HTTP’. ·Description Simple description for this rule. E.g.: Accept the specific host to access the web interface for configuration. ·Protocol The protocols for this rule. ·Port Initial port should be on the left and end port should be on the right. The end port must be equal to or greater than start port. ·IP The IP address for this rule. The format of IP address is: IP/mask Ex:192.168.5.100/255.255.255.255forIP 192.168.5.
WELL mPBX-U110R Administrator's Guide Ignore: Ignore the access. 5.2.2 IP blacklist You can set some packets accept speed rules here. When a IP address which hasn’t been accepted in common rules sends packets faster than the allowed speed, it will be set as black IP address and blocked automatically. Figure 5-10 1) Blacklist rules We can add the rules for IP blacklist rate as your demand Figure 5-11 ·Port Auto defense port ·Protocol Auto defense protocol. TCP or UDP.
WELL mPBX-U110R Administrator's Guide 5.3 System Preference In this page, we can set other system preference, like the password for admin account, system date and time, firmware update, hot standby, backup and restore, reset and reboot. 5.3.1 Password Settings 1) Change Password •User mPBX support 3 levels users, choose one of them to change its password. Administrator: have all authority User Administrator: have basic authority; without the advanced authority to reset, update, backup and restore mPBX.
WELL mPBX-U110R Administrator's Guide Figure 5-13 ·Time Zone You can choose your time zone here. ·Daylight Saving Time Set the mode to Automatic or disabled ·Automatically Synchronize With an Internet Time Server Input the NTP server so that mPBX will update the time automatically ·Set Date & Time Manually You can set the time to your local right time manually here 5.3.3 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL.
WELL mPBX-U110R Administrator's Guide Figure 5-14 5.3.4 Hot Standby Redundancy is achieved by using duplicate hardware and software installations and synchronizing data and operating state. Redundancy assures smooth operation even if a system goes down. Essentially a duplicate backup system takes over with virtual no loss of service. This technique assures absolute reliability no matter what failure occurs. In mission critical installations, redundancy is a way to address possibility of any failure.
WELL mPBX-U110R Administrator's Guide Figure 5-15 Mode: Primary means the main unit; Secondary means the standby unit; Secondary/Primary Hostname: If this unit mode is primary, then you need to input the hostname of standby unit; vise versa, if this unit is selected as secondary, then the hostname of primary unit is required. In brief, you need to input each other’s host name on this field. IP: You need to input each other’s IP address on this field.
WELL mPBX-U110R Administrator's Guide 5.3.5 Backup and Restore We can backup up the configurations before reset WELL mPBX-U110R to factory defaults, and then restore it using this package. Note: 1. Only configurations, custom prompts will be backed up, the voicemail and recording files are not included. 2. When you have update the firmware version, it’s not recommend to restore using old package. Figure 5-16 5.3.6 Reset and Reboot We can reset or reboot WELL mPBX-U110R via web directly in this page .
WELL mPBX-U110R Administrator's Guide 5.3.7 Alert Settings If the device is attacked, the system will notify users the alert via call or E-mail. The attack mode includes IP attack and Web Login. More details for the system security configuration please refer to APPENDIX G mPBX Security Configuration Guide. Figure 5.3.7.1 IPATTACK When the system is attacked by an IP address, the firewall will add the IP to auto IP Blacklist and notify the user if it matches the protection rule.
WELL mPBX-U110R Administrator's Guide ·To Multiple mail address are allowed; please separate them by ‘;’, e.g. 123@gmail.com;456@hotmail.com.
WELL mPBX-U110R Administrator's Guide WEBLOGIN Enter the password incorrectly five times to login mPBX interface will be regarded as attack. The system will limit the IP login within 10 minutes and notify the user. Figure 5.3.7.3 5.3.8 Addons Call Recording enables all your inbound and outbound phone calls to be recorded. The system would detect any call conversation and record them automatically. The call recordings would be saved in the folder you specify and stored in the USB.
WELL mPBX-U110R Administrator's Guide Figure 2.3.8.1 After activation, the page will show as below: Figure 2.3.8.2 5.4 Storage Management 5.4.1 External Storage The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files) created before the configured days will be moved to the Net-Disk. Note: The shared folder must be based on Windows operation system.
WELL mPBX-U110R Administrator's Guide Figure 5-18 Step Step Step Step 1: 2: 3: 4: Choose a window-based computer that is always in service Create a folder Create a text file named "status.txt" in the folder Share this folder Then we need input the Net-Disk information in step2 page. Figure 5-19 Net-Disk Host/IP:Change this to the IP address of the computer where backup files will be stored. Net-DiskShare Name: Change this to the name of the shared folder where backups will be stored.
WELL mPBX-U110R Administrator's Guide Net-DiskShare Username: The user name used to log into the network share. Leave this blank if it is not required Net-DiskShare Password: The password used to log into the network share.Leave this blank if it is not required If configuringis correctly, open your Windows share folder to see if the mPBX backup files and folders has been created.
WELL mPBX-U110R Administrator's Guide 6 PBX Click to access In this page, we can configure the settings of extension, trunk, inbound call control, outbound call control, audio settings and the others. When configured well, we can make calls as scheduled 6.1 Extensions In this page, we can configure the extensions’ details and provision the supported models automatically. 6.1.1 FXS/VoIP Extensions There are three types of extensions supported in WELL mPBX-U110R: SIP, IAX and analog extension. Note: 1.
WELL mPBX-U110R Administrator's Guide Figure 6-2 There are two fixed analog extensions in WELL mPBX-U110R, to modify the extension number, please delete it first, then recreate it again 1) General Figure 6-3 ·Extension The numbered extension, i.e. 1234, that will be associated with this particular User / Phone. ·Port The extension correspond port. ·Name A character-based name for this user, i.e. ‘Bob Jones’ .
WELL mPBX-U110R Administrator's Guide The Caller ID (CID) string will be used when this user calls another internal user. 2) Voicemail ·Enable Voicemail Check this box if the user should have a voicemail account. ·Voicemail Access PIN # Voicemail Password for this extension, i.e. ‘1234’. 3) Mail Setting ·Enable Send Voicemail Once enabled, the voicemail will be sent to the belowemail address as an attachment.
WELL mPBX-U110R Administrator's Guide 7) Other options ·Call Waiting Check this option if the extension should have Call Waiting capability.If this option is checked, the ‘When busy’ follow me options will not be available. ·DND Don’t Disturb. ·User Web Interface Check this option to allow the user to login to the mPBX User Web interface, which can be used to access voicemail and extension recordings.
WELL mPBX-U110R Administrator's Guide ·spy modes There are 4 spy modes available for choice: General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension Barge spy: you can hear the call and talk with them both Note: for example,if 500 want to monitor extension 501, we need to enable the 'allow being spied ' for 501, and choose the spy mode for extension 500.
WELL mPBX-U110R Administrator's Guide VoIP Extensions A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP SoftPhone client to register on mPBX Figure 6-5 We can click ‘Add extension’ to start. Figure 6-6 1) General ·Type Extension type: SIP,IAX or SIP/IAX.
WELL mPBX-U110R Administrator's Guide SIP – The extension sends and receives calls using the VoIP protocol SIP. IAX -The extension sends and receives calls using the VoIP protocol IAX. ·Extension The numbered extension, i.e. 1234, that will be associated with this particular User / Phone. ·Password The password for this extension, Ex: ‘12t3f6’ ·Name A character-based name for this user, EX: ‘Bob Jones’ ·Caller ID The Caller ID will be used when this user calls another internal extension.
WELL mPBX-U110R Administrator's Guide 5) Call Duration Settings Setup the max cull duration for every call of this extension, but it’s only valid for outbound calls. And if enter ‘0’ or leave this blank empty, the value would be equal to the max call duration configured in the Option Settings page. Note: This setting will not be valid for internal calls.
WELL mPBX-U110R Administrator's Guide which can be used to check voicemail and extension recordings. Users may login to mPBX User Web interface by using their extension number and voicemail PIN # as the login and password respectively. .Ring Out Check this option if you want to customize the ring time. Ring tone will stop over the time defined. 8) Follow me (Call Forwarding) Call forwarding for an extension can be configured here. The administrator can configure Follow Me option for this extension.
WELL mPBX-U110R Administrator's Guide 11) Spy Settings mPBX allows extension to monitor/barge in other conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode, refer to 'Feature Codes' page for more information. ·spy modes There are 4 spy modes available for choice: General spy: you have the permission to use the following 3 modes.
WELL mPBX-U110R Administrator's Guide Figure 6-7 6.1.2 Phone Provisioning The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process.
WELL mPBX-U110R Administrator's Guide Figure 6-8 6.1.2.1 General Settings for Yealink In this page, you can configure it before provisioning Yealink IP phones, including the items like general preferences, codecs, remote phone book and firmware upgrade Note: if firmware download server is enabled, IP phone will update the firmware automatically according the version and server you have configured during the provision process.
WELL mPBX-U110R Administrator's Guide 6.1.2.2 General Settings for Aastra In this page, you can configure it before provisioning Aastra IP phones, including the items like local dial plan, time and date setting programkeys configuration and so on. Figure 6-10 6.1.2.3 Phone book You can add your contacts here and provision them to your IP phone Figure 6-11 1) Add Contact ·Type There are three types: None, VIP and Deny list (Blacklist).
WELL mPBX-U110R Administrator's Guide ·Organization Input the organization of this contact. Only works with snom phone. ·Title Input the title of this contact. Only works with snom phone. ·Email Input the email of this contact. Only works with snom phone. ·Birthday Input the birthday of this contact. Only works with snom phone. ·First Name Input the first name of this contact. Only works with snom phone. ·Family Name Input the family of this contact. Only works with snom phone.
WELL mPBX-U110R Administrator's Guide Figure 6-12 2) Upload Phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml. Note:All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way. 6.1.2.
WELL mPBX-U110R Administrator's Guide Figure 6-13 1) General · Enabled Choose yes or no to enable or disable this extension · NewConfig If the firmware version number is greater than or equal to 70,please enable this option. Note: when choose the Manufacturer as Yealink, a special option ‘NewConfig’ need to be considered. If the firmware version number of the Yealink phone is bigger or equal to 70, please enable this option.
WELL mPBX-U110R Administrator's Guide ·Key as Send Configure the key as send, you choose # ,* or disable it ·Auto redial Enable the auto redial for IP Phone ·Auto answer Configure if auto answer is allowed for IP phone ·Phone book Enable the feature of phone book of IP phone 2) Codecs In this page, we can set the codecs for Ip phone Figure 6-14 3) Line In this page, we can set each line of IP phone for the account you want, active or not .
WELL mPBX-U110R Administrator's Guide Figure 6-15 Extension: Selected the extension number for IP Phone. Label: It is shown on the LCD for users to identify the account. Line Active: You can choose on/off to enable/disable the account respectively 4) Memory key settings In this page, we can configure the DSS keys of IP phone one by one .
WELL mPBX-U110R Administrator's Guide We can configure the line key settings for this IP phone Figure 6-17 6.1.2.5 Not configured phone In this section, mPBX will scan all the supported IP phones and display here, we can click the 'MAC address' of IP phone and input the corresponding information in the popup window, like the picture shows below Figure 6-18 6.1.2.6 Upload a file Click ‘Upload a file’ and choose the configure file of IP phonein the popup window. Note: the file format must be .
WELL mPBX-U110R Administrator's Guide There are two types in WELL mPBX-U110R, the VOIP trunk and the E1 trunk, we cannot any other trunks like PSTN/GSM/BRI anymore. 6.2.1 Physical Trunk In this page we can configure the details of E1 trunk, before configure anything, please make sure the cable is fine, and you have got enough information from the ISDN provider.
WELL mPBX-U110R Administrator's Guide Set the trunk name ·Signaling PRI-NET, PRI-CPE,MFC/R2,SS7 ·Mode Type E1 / T1 / J1 ·Switch Type national: National ISDN type2 (common in the US) ni1: National ISDN type 1 dms100: Nortel DMS100 4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: Minimalistic protocol to build a "network" with two or more PBX of different vendors! ·PRI Dial Plan Sets an option required for some (rare) switches that require a dial plan parameter to be passed.
WELL mPBX-U110R Administrator's Guide ·PRI Indication Tells how Device should indicate Busy() and Congestion() to the switch/user. Accepted values are: inband: Device plays indication tones without answering; not available on all PRI/BRI subscription lines . outofband: Device disconnects with busy/congestion information code so the switch will play the indication tones to the caller. Busy() will now do same as setting PRI_CAUSE=17 and Hangup().
WELL mPBX-U110R Administrator's Guide ·Private Prefix When there are Private calls coming in via this BRI trunk, the Private Prefix you have set here will be added before the CID. So you can know this is a Private call before you answer it. ·Unknown Prefix When there are calls with unknown number coming via this BRI trunk, the Unknown Prefix you set here will be shown as the caller ID.
WELL mPBX-U110R Administrator's Guide information will prevent the trunk from registering. Figure 6-22 ·Type SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'yeastar'. ·Hostname/IP Service provider’s hostname or IP address.5060 is the standard port number used by SIP protocol. Don’t change this part if it is not required. .
WELL mPBX-U110R Administrator's Guide ·Username Username of SIP account. Used for SIP trunk registration. .Authorization name Used for SIP authentication. Leave this blank if not required. ·Password Password of SIP account . .From User All outgoing calls from this SIP Trunk will use the From User (In this case the account name for SIP Registration) in From Header of the SIP Invite package. Keep this field blank if not needed .
WELL mPBX-U110R Administrator's Guide ·Qualify Send check alive packets to the sip provider. ·DTMF mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833 ·DOD DOD (Direct Outward Dialing) means the caller ID displayed when dialing out, before configure this, please make sure the provider supports this feature ·Associated Extension The extension make call out via SIP Trunk will display the associated DOD 2) Add IAX trunk Input correct IAX information (provided by VOIP provider).
WELL mPBX-U110R Administrator's Guide incoming rules etc. Ex: 'yeastar2'. ·Hostname/IP Service provider’s hostname or IP address. 4569 is the standard port number used by IAX protocol. Don’t change this part if it is not required. ·Username Username of IAX account. Used for IAX trunk registration. ·Password Password of IAX account . .Online number Define the online number that expected by ‘Skype Connect’ and some other SIP service providers. Leave this field blank if it's no required.
WELL mPBX-U110R Administrator's Guide Figure 6-24 ·Type SIP or IAX SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP. IAX - Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX. ·Provider Name A unique label would help to you identify this trunk. Ex: 'Provider2'. ·Hostname/IP Service provider’s hostname or IP address. Note: 5060 is the standard port number used by SIP protocol, 4569is the standard port number used by IAX protocol.
WELL mPBX-U110R Administrator's Guide Note: codec can only display when edit it after creating the trunk. ·Transport This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default) or TCP or TLS. ·Qualify Send check alive packets to the sip provider. ·DTMF mode Set default mode for sending DTMF of this trunk.
WELL mPBX-U110R Administrator's Guide Figure 6-26 ·Route Name Name of this Outbound Route. Ex: 'Local' or 'Long Distance' etc. ·Dial Pattern Outbound calls that match this dial pattern will use this outbound route. There are a number of dial pattern characters that have special meanings: X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9) The ‘.’ Character will match any remaining digits. For example, 9011.
WELL mPBX-U110R Administrator's Guide Example 2: 1NXXNXXXXX will match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number. ·Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed. For example, if users must press 0 before dialing a phone number, one digit should be stripped from the dial string before the call is placed.
WELL mPBX-U110R Administrator's Guide ·The prefix of speed dial The prefix should be dialed before the speed dial number. Default is *99 Figure 6-27 2) Add new speed dial. ·Source Number The speed dial number. ·Destination Number The number you want to call. e.g. The source number is ”123”. The destination number is 5503305.The prefix number is *99.You can use an extension with any type to dial *99123, then it will call to number 5503305.
WELL mPBX-U110R Administrator's Guide Figure 6-29 ·Number mPBX treats IVR as an extension; you can dial this extension number to reach the IVR from internal extension. ·Name A name for the IVR ·Prompt The prompt recording that will be played when this IVR is reached. ·Repeat Count The number of times that the selected IVR prompt will be played. ·Key Timeout Wait for the user to enter a new extension for a specified number of seconds.
WELL mPBX-U110R Administrator's Guide Allow the caller to dial other extensions number directly. ·Key Press Events A list of actions that can be performed depending on the digit dialed by the user. ·Key The Key pressed when the callers hear the IVR prompt. ·Action When the callers press the corresponding key, the action mPBX executes. No Action: Do nothing Connect to Extension: Connect the call to an extension.
WELL mPBX-U110R Administrator's Guide Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported. Note: follow me feature in extension page will not take effect when it’s ringing as an agent Figure 6-30 There is a default ringgroup, you can edit it or create a new one Figure 6-31 ·Ring Group Name This option defines a name for this group, i.e. ‘Sales’.
WELL mPBX-U110R Administrator's Guide ·Seconds to ring each member 1. If the strategy is ‘Ring All Simultaneously’, it means set the number of seconds to ring this group before routing the call according to the ‘Destination if No Answer’ settings. 2. If the strategy is ‘Ring Sequentially’, it means set the number of seconds to ring a single extension before moving onto the next one. · Ring Group Members An extension can be made a member of this ring group by moving it into the ‘Selected’ box.
WELL mPBX-U110R Administrator's Guide Figure 6-33 ·Queue Name A name for the Queue.
WELL mPBX-U110R Administrator's Guide Use this number to dial into the queue, or transfer callers to this number to put them into the queue. ·Queue Password You can require agents to enter a password before they can login to this queue. This field allowed to be blank empty, it means the agents can login to this queue without password. ·Queue Agent Timeout The number of seconds an agent's phone can ring before we consider it a timeout.
WELL mPBX-U110R Administrator's Guide Select a prompt file to play periodically. ·Frequency How often to announce a prompt to the caller. 4) Events If a caller presses the key while waiting in the queue, this setting selects which action should process the key press. 5) Failover-Destination Define the failover action. A failover occurs after the user reach the Queue max wait time. 6) Others ·Music On Hold Select the 'Music on Hold' Class for this Queue.
WELL mPBX-U110R Administrator's Guide 6.4.4 Conferences Figure 6-34 Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access to the settings options and the admin can kick the last user out and can lock the conference room. ·Extension This is the number dialed to reach this Conference Room. ·Admin Admin can kick a user out and can lock the conference room.
WELL mPBX-U110R Administrator's Guide Figure 6-36 There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands. When an incoming call arrives, the system will first check ‘fax detection’, then ‘Holidays’, at last ‘Business Days’. figure 6-37 General ·Route Name A name for this inbound route. Ex: 'pstnin' etc.
WELL mPBX-U110R Administrator's Guide Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers. The following patterns may be used: X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The ‘.’Character will match any remaining digits. For example, 9011.
WELL mPBX-U110R Administrator's Guide mPBX support mapping to custom ring tone files. For example, if you configure the distinctive ringing for custom ring tone to ‘Family’, the ring tone will be played if the phone receives the incoming call. This feature works with all IP phones which support distinctive ringtone. How do I configure distinctive ring tones? Please refer to APPENDIX E. Note: If you want to use feature Distinctive ringtone, please confirm you’re your IP phone support this feature firstly.
WELL mPBX-U110R Administrator's Guide ·DISA Route the incoming calls to a specific DISA. ·Queues Route the incoming calls to a specific Queue. ·Faxes Route the incoming faxes to a specific extension’s mail address. Note: This function only supports T.38 faxes. ·Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for the connection of two branches. For example: Company A locates headquarters in the USA with a branch B in China.
WELL mPBX-U110R Administrator's Guide ·Custom Email Customize an E-mail address to receive the faxes. You should first configure the ‘Voicemail Settings->SMTP Settings for Voicemail’ correctly before you use this option. ·Faxes Send faxes to an extension. If choosing a FXS extension here, the fax will be sent to the FXS port selected, you should connect a fax machine to this FXS port. If Choosing a VoIP extension, the fax will be sent to the extension’s voicemail as an attachment.
WELL mPBX-U110R Administrator's Guide The administrator can use this screen to record custom prompts by doing the following: 1）Click ‘Record New Custom Prompt’ 2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500). 3) Click ‘Record’. The selected extension will ring and you can pick up the phone to start recording. 2. Upload Prompt Figure 6-40 The administrator can also upload prompts by doing the following: 1)）Click ‘Upload Prompt’.
WELL mPBX-U110R Administrator's Guide Figure 6-42 Note: The sound file format should be as follows: GSM 6.10, 8.000kHz, Mono, 1kb/sec; Alaw/Ulaw 8.000kHz, Mono, 1kb/sec; PCM 8.000kHz, Mono, 16kb/sec. The file size must not be greater than 1.8MB. 6.5.3 System Prompts Settings mPBX have prompts of many languages. You can download the appropriate language you need.
WELL mPBX-U110R Administrator's Guide general preferences, business hours, feature codes, voicemail settings 6.6.1 General Preferences In this page, there are some general settings of mPBX Figure 6-44 1) General ·Ring Timeout Number of seconds to ring a device before handling the call as per the extension’s Follow Me settings . Default value is 30s. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout. Default value is 6000s. .
WELL mPBX-U110R Administrator's Guide ·Tone Region Please select your country or nearest neighboring country to enable the default dial tone, busy tone, and ring tone for your region. Note: please reboot the system to take it effect. ·HTTP bind port/Web Access Port Port to use for HTTP sessions. Default: 80 Note: please reboot the system to take it effect.
WELL mPBX-U110R Administrator's Guide ·Conference Extensions The default value is 640 to 659 ·IVR Extensions The default value is 660 to 679 ·Queue Extensions The default value is 680 to 689 6.6.2 Business Hours Business hours including ‘holiday configuration’ is used to control the incoming calls, we can configure it in this page.
WELL mPBX-U110R Administrator's Guide Timing. 3) Add office hours You can setup the business hours here. 4) Add Holiday You can setup the holidays here. If a time period is configured as both Holidays and office hours, it will be treated as Holidays. 6.6.3 Feature Codes There are many feature codes available in mPBX, which allow users to dial from extension side to realize the exact feature Figure 6-46 1) General ·One Touch Record A user may initiateor stop call recording by dialing *1during a call.
WELL mPBX-U110R Administrator's Guide the incoming call could be forwarded to an extension’s voicemail directly. (# is default setting). For example, extension 500 want to leave a message for extension 501, users can use 500 dial’#501’ to enter the voicemail of 501. ·Voicemail main menu Users can go to the main menu by dialing *02 (*02 is default setting). ·Attended Transfer Users may transfer an incoming call by dialing *3 on their phone (*3 is default setting).
WELL mPBX-U110R Administrator's Guide 2) Call Park Preferences ·Call Parking User may park an incoming call on his own telephone by pressing ‘*6’(*6 is default setting) ·Extension range used to park calls User may park an incoming call on a designated extension at first and then pick up the call again on any other extension. ·Number of seconds a call can be parked before it is recalled. Defines the number of seconds that a call can be parked before it is recalled to the station that parked it.
WELL mPBX-U110R Administrator's Guide ·Disable Forward No Answer Users may disable no answer forward by calling *073 on their phone (*072 is default setting) ·Forward to number Users may activate call forwarding by dialing this feature code, followed by the extension or phone number to forward all calls to. Note: Users may activate Forward to number by dialing *74 + phone number. e.g.: by dialing *74501, all calls will be forwarded to extension 501.
WELL mPBX-U110R Administrator's Guide a) Message Options ·Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box. ·Max Message Time Set the maximum length of a single voicemail message. ·Min Message Time Set the minimum length of a single voicemail message. Messages below this threshold will be automatically deleted. ·Ask Caller to Dial 5 If this option is set, the caller will be prompted to press 5 before leaving a message.
WELL mPBX-U110R Administrator's Guide If this option is set, the duration of the message in minutes will be played back before the voicemail message begins playing. .Announce Message Arrival Time If this option is set, the arrival time of the message will be played back before the voicemail message begins playing. .Allow Users to Review Messages Allow callers to review their recorded message before sending it to voicemail.
WELL mPBX-U110R Administrator's Guide proper. 6.7 Advanced Settings 6.7.1 SIP Settings Figure 6-49 1) General ·UDP Port Port use for sip registrations, Default is 5060. ·TCP Port Port use for sip registrations, Default is 5060. ·TLS Port Port use for sip registrations, Default is 5061.
WELL mPBX-U110R Administrator's Guide Set default mode for sending DTMF. Default setting: rfc2833 ·Max Registration/Subscription Time Maximum duration (in seconds) of a SIP registration. Default is 3600 seconds. ·Min Registration/Subscription Time Minimum duration (in seconds) of a SIP registration. Default is 60seconds. ·Default Incoming/Outgoing Registration Time Default Incoming/Outgoing Registration Time: Default duration (in seconds) of incoming/outgoing registration.
WELL mPBX-U110R Administrator's Guide Figure 6-50 2) NAT Note: Configuration of this section is only required when using remote extensions. ·Enable STUN STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewall or router with their packet routing. ·STUN Address The STUN server allows clients to find out their public address, the type of NAT they are behind and the internet side port associated by the NAT with a particular local port.
WELL mPBX-U110R Administrator's Guide Used to identify the local network using a network number/subnet mask pair when the system is behind a NAT or firewall. Some examples of this are as follows: '192.168.0.0/255.255.0.0' : All RFC 1918 addresses are local networks; '10.0.0.0/255.0.0.0' : Also RFC1918; '172.16.0.0/12':AnotherRFC1918withCIDRnotation; '169.254.0.0/255.255.0.0' : Zero conf local network. Please refer to RFC1918 for more information. ·NAT Mode Global NAT configuration for the system.
WELL mPBX-U110R Administrator's Guide a-law: A PSTN standard codec, used outside of North America, that provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM: A wireless standard codec, used worldwide, that provides adequate voice quality and consumes 13.3kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM is supported by many VoIP phones.
WELL mPBX-U110R Administrator's Guide Figure 6-53 5) Advanced Settings ·From Field Where to get the caller ID in sip packet. ·To Field Where to get the DID in sip packet. ·180 Ringing It is set when the telecom provider needs. Usually it is not needed. ·Qualify Send check alive packets to the sip provider. ·Remote Party ID Whether send Remote-Party-ID on SIP header. Default no. ·Allow Guest Whether allow anonymous registration extension. Default: no.
WELL mPBX-U110R Administrator's Guide ·Sesstion-expires The max refresh interval ·Sesstion-minse The min refresh interval, which mustn't be less than 90s ·Sesstion-refresher Choose sesstion-refersher, the default is Uas 6.7.2 IAX Settings Figure 6-54 1) General ·Bind Port Port use for IAX2 registrations, Default is 4569. ·Bandwidth Low/medium/high with this option you can control which codec to be used. ·Min Registration Time Minimum duration (in seconds) of a IAX2 registration. Default is 60seconds.
WELL mPBX-U110R Administrator's Guide a-law: A PSTN standard codec, used outside of North America, that provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM: A wireless standard codec, used worldwide, that provides adequate voice quality and consumes 13.3kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM is supported by many VoIP phones.
WELL mPBX-U110R Administrator's Guide 6.7.4 Callback Settings mPBX allows caller A to dial an inbound route number, and after hearing the ring, A can hang up the call or wait for mPBX to cut off the call, then mPBX will call A with this number. When a pick up the call, A can dial the number he wants to call; mPBX will call the number with its outbound route. Note: 1. If you’d like to use callback feature, please make sure if it’s enabled on the inbound route setting panel. 2.
WELL mPBX-U110R Administrator's Guide Step 2: Create Callback number Figure 6-58 Step 3: Create Callback Rules You will need to create callback rules when the system should strip or add digits. Figure 6-59 ·Trunk Name Choose the trunk with callback rules ·Strip digits from front Define how many digits will be stripped from the call in number before the callback is placed.
WELL mPBX-U110R Administrator's Guide Figure 6-60 Note: If DID is not configured here, all the calls via this trunk will show the DNIS instead of the original caller ID 6.7.6 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an ‘internal’ system dial tone and make calls as if they were using one of the extensions attached to the telephone switch. To use DISA, a user calls a DISA number, which invokes the DISA application.
WELL mPBX-U110R Administrator's Guide ·DISA Name Give this DISA application a name to help you identify it. ·PIN# The password for this DISA . ·Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number. Default is 10 seconds. ·Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number. Default is 5 seconds.
WELL mPBX-U110R Administrator's Guide Figure 6-63 2) PIN User mPBX can store a number of PIN Users. PIN Users may be used to keep track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users. • PIN entered are checked against those stored by the system. If an invalid PIN is entered, the PIN is requested again.
WELL mPBX-U110R Administrator's Guide 6.7.8 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones. Targeted phones will not ring, but instead answer immediately into speakerphone mode. Please note that this section is for configuring paging groups. If you would like to configure Intercom settings, please open the Other Settings -> Feature Codes screen. This feature is supported by the following SIP phones: Yealink's T28, T26,T22,T20,T10T,T9CM.
WELL mPBX-U110R Administrator's Guide ·Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all. 2.
WELL mPBX-U110R Administrator's Guide 7 Reports Click to access We can check the call detailed logs for counting and system log for debugging 7.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type, Pin User. Figure 7-1 7.
WELL mPBX-U110R Administrator's Guide Figure 7-2 Options ·Enable Hardware Log Save the information of hardware; (up to 4 log files) ·Enable Normal Log Save the prompt information; (up to 16 log files) ·Enable Web Log Save the history of web operations (up to 2 log files) ·Enable Debug Log Save debug information (up to 2 log files) We can also enable the SIP/RTP/E1 debug, it’s very useful for checking problems. 2） Packet Capture Tool This feature always used to capture packets for technician.
WELL mPBX-U110R Administrator's Guide 9. Use mPBX Figure 9-1 9.1 Make outbound call To make an outbound call, we need to add trunk first. There are 3 types of VoIP Trunk: ·Digital Trunk: E1/T/J1 ports of mPBX, connected to the ISDN provider. You need to get the detailed signaling type from the provider before configure the E1 trunk. ·VoIP Trunk: Connected to remote VOIP service server. You should get an IP address with user name/ password from the provider.
WELL mPBX-U110R Administrator's Guide Figure 9-1 As we can see from the outbound route of ‘pstnout’, all phone numbers starting with 9 will have their first digit stripped off (digit 9) and will be sent to the E1. After we have configured the above, we can dial 9 + local number to dial out via a E1 trunk. Note: Setting number prefix to wild card X. and setting Strip to 0 digits from the front will allow all calls to go through this outbound route directly. 9.1.
WELL mPBX-U110R Administrator's Guide Enter your account information on this page, and click Save. Figure9-2 2. Add Outbound Routes As we can see from the Outbound Route of ‘voipout’, all phone numbers starting with 0will have their first digit stripped off (digit 0) and will be sent to the SIP Trunk.
WELL mPBX-U110R Administrator's Guide Figure9-3 Now that we have added two outbound dialing rules, any call starting with 9 will be routed to the PSTN, and any number starting with 0 will be routed to the SIP Trunk. 9.2 Incoming call 9.2.1 Sample Routing to an IVR Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s configure digit 0to route the call to extension 500, and digit 1 to route the call to extension 501. 1.
WELL mPBX-U110R Administrator's Guide Figure9-4 2. Add Inbound Routes As we can see from the Inbound Route of ‘allin’, all incoming calls will be sent to the IVR.
WELL mPBX-U110R Administrator's Guide Figure9-5 Page114
WELL mPBX-U110R Administrator's Guide APPENDIX A FAQ Q1. How to Register SIP device？ ？ A1: 1)Register SIP softphone Download the x-lite softphone from counterpath website www.counterpath.com After install the x-lite, right click the panel and select the SIP Account setting and then configure it. Display Name: 500 User Name: 500 Password: 500 Authorization Name: 500 Domain: 192.168.5.150 2) Register IP Phone (for example, Yealink’s T28 IP Phone) a) Connect the T28’s Internet port to the switch.
WELL mPBX-U110R Administrator's Guide APPENDIX B How to Configure Autobackup Before Autobackup can be properly configured, an SMB share folder accessible from mPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below. Step 1 Add a new folder, rename it, and set this new folder’s share Properties according to Figure B-1 Figure B-1 Set up share Properties Step 2Enter the new folder and create a new text file, then rename this file to status.txt.
WELL mPBX-U110R Administrator's Guide Figure B-2 Autobackup Setting Net-Disk Host/IP:Change this to the IP address of the computer where backup files will be stored. Net-DiskShare Name: Change this to the name of the shared folder where backups will be stored. Net-DiskShare Username: The user name used to log into the network share. Leave this blank if it is not required Net-DiskShare Password: The password used to log into the network share.
WELL mPBX-U110R Administrator's Guide APPENDIX C How to Configure NAT setting When mPBX is behind a NAT(firewall),you need to configure NAT setting on mPBX if you want to use a remote extension. Please follow section 1 or 2 below depending on your network configuration. 1. If mPBX is connected to a local network, you must set up port forwarding on your router. Specifically, you must map port 5060 (default SIP port) and port 10001-10200(default RTP port range) as UDP ports.
WELL mPBX-U110R Administrator's Guide Figure C-2 mPBX Network setting 2. If mPBX has a public IP, (i.e.
WELL mPBX-U110R Administrator's Guide APPENDIX D How to Use Auto Provision Step1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router. Figure D-1 Step2. Enable DHCP Server on mPBX. Login mPBX web interface, System Settings Server.
WELL mPBX-U110R Administrator's Guide Figure D-2 Step3. Configure phones on mPBX auto-provision page. 1. Login mPBX web interface, Basic Auto Provision Create New Phone. Figure D-3 2. Fill in the phone detail message on the pop-up windows. Input IP Phone’s MAC address, configure Name, Callwaiting, Extension,Label, Line active for the phone.
WELL mPBX-U110R Administrator's Guide Figure D-4 Step4. Turn on the power and connect the network cable to IP Phone. Remark: The factory default setting of DHCP for IP Phone is enable, so you can skip this step to step 5. If the DHCP is disable, please follow below step to enable it. (e.g.: Yealink’s IP Phone). 1. Login IP phone’s web page. 2. Enable DHCP. Figure D-5 Step5. Finish.
WELL mPBX-U110R Administrator's Guide APPENDIX E HowDo I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section. For each custom ring tone, enter the Internal Ringer Text (can be digits or text) to trigger the ring tone. For example, you may enter “Family”. e.g.: Yealink’s IP phone. FigureE-1 Step2.Configure the ‘Distinctive Ringtone’ on mPBX.
WELL mPBX-U110R Administrator's Guide FigureE-2 Step3. Finish.
WELL mPBX-U110R Administrator's Guide APPENDIX F How to Use DID Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a feature offered by telephone companies for use with their customers' private branch exchange (PBX) systems.
WELL mPBX-U110R Administrator's Guide X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The ‘.’Character will match any remaining digits. For example, 9011. will match any phone number that starts with 9011, excluding 9011 itself. The ‘!’ will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible.
WELL mPBX-U110R Administrator's Guide Figure F-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extension (6001-6099 in this example). The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099(number 6001 to extension 6001, number 6002 to extension 6002). The destination you set below will be disabled if you set the Extension.
WELL mPBX-U110R Administrator's Guide Figure F-3 Page128
WELL mPBX-U110R Administrator's Guide APPENDIX G mPBX Security configuration Guide VoIP attacks, although it is not an everyday occurrence, it does exist. While using VoIP, system security is undoubtedly one of the issues we care about most. But with the appropriate configuration, and some basic safety habits, we can improve the security of the telephone system. Moreover, the powerful built-in firewall function in mPBX is adequate to enable the system to run safely and stably.
WELL mPBX-U110R Administrator's Guide Figure G-1 1.2 Change the default password for the web GUI System System Preferences Change Password FigureG-2 2. Disable SSH on LAN Settings Page 2.1 Disable SSH Select LAN Settings Enable SSH. If external debugging isn’t required, please select “No”.
WELL mPBX-U110R Administrator's Guide Figure G-3 2.2 Change the default password for SSH We can use the Linux command passwd to change root password of mPBX. 1. Login via putty.exe 2. Figure G-4 The default username is root and the default password is ys123456.
WELL mPBX-U110R Administrator's Guide Figure G-5 3. Step 2 use command passwd to change the root’s password Figure G-6 3. Security Configuration for Extensions 3.
WELL mPBX-U110R Administrator's Guide Figure G-7 3.2*Disable guest calls PBX Basic settings SIP Settings Advanced Settings Allow Guest Figure G-8 3.
WELL mPBX-U110R Administrator's Guide If remote registration isn’t required, please disable it. PBX Extensions FXS/VoIP Extensions VoIP Extensions General VoIP Settings Figure G-9 3.4 Set an enhanced password and enable IP restriction for extensions 1) Set a new extension password at the higher security level, e.g. AjK5Up1G. PBX Extensions FXS/VoIP Extensions VoIP Extensions General Password Figure G-10 2) Enable IP restriction and enter the permitted “IP address/Subnet mask”, e.g. 192.168.5.136.
WELL mPBX-U110R Administrator's Guide Figure G-11 4. Setup Proper Firewall Rules Note: Please backup the configurations on backup and restore page before you go ahead.In the case that you lock the device, you can reset to factory default and restore the previous configurations. Below example rules works with mPBX firmwareversion 2.15.xx.xx or higher versions. Step1. Enable firewall on firewall page of mPBX.
WELL mPBX-U110R Administrator's Guide Figure G-12 Step2.Add a common rule to accept local network access. Create a common rule to allow the all the IP addresses of the local phones to access mPBX server. For example, if the IP addresses of the local network are 192.168.5.1-254, the configurations could be as below: Name: LocalNetwork Protocol: BOTH Port: 1:65535 IP: 192.168.5.0/255.255.255.0 Action: Accept Figure G-13 Step3.
WELL mPBX-U110R Administrator's Guide Figure G-14 Step4.Configure auto blacklist rules Auto blacklist rules: the Server would add the IP address to the blacklist automatically if the number of the packets it sends exceed the rule you configured. 1) Add two auto blacklist rules for port: 5060. Rule No.1: Port: 5060 Protocol: UDP IP Packets: 120 Time Interval: 60 seconds Figure G-15 Rule No.
WELL mPBX-U110R Administrator's Guide Figure G-16 2) Add an auto blacklist rule for Port:8022 Rule No.3 Port:8022 Protocol: TCP IP Packets: 5 Time Interval: 60 seconds Figure G-17 Step 5. Add a Firewall Rule for VoIP trunk registration Note: If there is no VoIP trunk, this rule is not required. And if the RTP IP address of VoIP trunk and Registration IP address of the VoIP trunk are different, we need create a rule to accept the RTP IP address too.
WELL mPBX-U110R Administrator's Guide Figure G-18 Step6. Add a firewall rule to accept the remote access of HTTP port. For example, if the remote access IP is 110.5.14.6, and the port is 80, the configuration could be as below. Name: RemoteHTTP Protocol: TCP Port: 80:80 IP: 110.5.14.6/255.255.255.255 Action: Accept Figure G-19 Step 7. Add a firewall rule to accept remote access of SSH port. For example: if the remote access IP is 110.5.14.6 and the port is 8022.
WELL mPBX-U110R Administrator's Guide Note: If the remote access of SSH port is not needed, this rule is not required. Name: RemoteSSH Protocol: TCP Port: 8022:8022 IP: 110.5.14.6/255.255.255.255 Action: Accept Figure G-20 Step 8. Add other firewall rules by yourself. For example, if you are using features about email, you should add the firewall rules for the SMTP server and POP3 server. Step 9.
WELL mPBX-U110R Administrator's Guide Step 10. The Configuration of firewall settings is completed. See as below figure. Figure G-21 Figure G-22 Step 11. Define the authorized data transmitting rate and drop all other unauthorized hosts. Note: If we setup IP blacklist rules here, those unauthorized hosts will still be able to send SIP packets into mPBX if the packets transmitting rate is under the rate defined.
WELL mPBX-U110R Administrator's Guide Remove all the IP blacklist rules if you don’t allowed any other unauthorized hosts access mPBX.See as below figure. Note: If ‘drop all’ is not enabled, please don’t remove the IP blacklist rules in case the system security hole. Figure G-23 Figure G-24 5*.
WELL mPBX-U110R Administrator's Guide After enabling alert settings’, if the device is attacked, the system will notify users the alert via call or e-mail. The attack modes include IP attack and Web Login. 5.1 IPATTACK When the system is attacked by some IP addresses, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule. Example: Configure to notify extension 500, outbound number 5503301 and E-mail alert@yeastar.com. configuration could be as below.
WELL mPBX-U110R Administrator's Guide Figure G-25 5.2 WEBLOGIN Enter the password incorrectly five times when logging in mPBX Web interface will be deemed as attack, the system will limit the IP login within 10 minutes and notify the user. Example: Configure to notify extension 500, outbound number 5503301 and E-mail alert@yeastar.com. configuration could be as below.
WELL mPBX-U110R Administrator's Guide Subject: WebLogin Figure G-26 6. Note If the phenomena of toll fraud have been happened in your mPBX system. We are really sorry about that, then please enhance the protection level of your firewall refer to the above steps. In addition, please change the all password: Web GUI password, SSH password, and all extensions password.
