Product Manual

27
TROUBLESHOOTING
IMPORTANT: If trouble persists, please call our customer help line at [phone] M-F 8-5 Central Time.
PROBLEM CAUSE SOLUTION
Engine will not start. Engine switch is set to OFF. Set engine switch to ON.
Fuel valve is turned to OFF. Turn fuel valve to ON position.
Choke is open. Close the choke.
Engine is out of gas. Add gas.
Engine is filled with contaminated
or old gas.
Change the gas in the tank.
Spark plug is dirty. Clean the spark plug.
Spark plug is broken. Replace spark plug.
Generator is not on a level surface. Move the generator to a level surface to pre-
vent low oil shutdown from triggering.
Oil is low. Add or replace oil.
Carburetor is air locked. Shut off the gas valve and remove the screw
from the bottom of the carburetor to allow it
to reset.
Engine runs but there is
no electrical output.
Circuit reset button is off. Wait for two minutes and push the circuit
reset button to the ON position.
Bad connecting wires/cables. If you are using an extension cord, use a dif-
ferent one.
Bad electrical device connected to
the generator.
Try connecting a different device.
Generator runs but does
not support all electrical
devices connected.
Generator is overloaded. Perform these steps:
1. Turn off all electrical devices.
2. Unplug all electrical devices.
3. Turn off generator.
4. Wait several minutes.
5. Restart generator.
6. Try connecting few electrical loads to the
generator.
Short circuit in one of the devices. Try disconnecting any faulty or short-circuited
electrical loads.
Air cleaner is dirty. Clean or replace air cleaner.