Warranty

Page 16
TROUBLESHOOTING & WARRANTY
TROUBLE POSSIBLE CAUSE POSSIBLE REMEDY
Refrigerator does not
work
A. Refrigerator is not
switched on
B. Unit is not plugged in or
is loose
C. Fuse has blown or is
defective
D. Wall power socket is
defective
A. Turn on the temperature
control dial. It may be in the
OFF, “0” position
B. Plug in the refrigerator
C. Check fuse, replace if
necessary
D. To be corrected by a
qualied electrician
The food is too cold A. Temperature is not
properly adjusted
A. Set the temperature control
dial to a warmer setting
The food is too warm A. Temperature is not
properly adjusted
B. Door was open for an
extended period
C. A large quantity of warm
food was placed in the
refrigerator within the last
24 hours
D. The refrigerator is near a
heat source
A. Set the temperature control
dial to a cooler setting
B. Open the door only as long
as necessary. Check door
gasket for proper seal
C. Set the temperature control
dial to a colder setting
temporarily
D. Please look in the
“Protection From Heat and
Moisture” section
Heavy build-up of frost,
possibly also on the door
seal
NOTE: This is normal
during high humidity
periods. Frequent door
openings will also cause
heavy frost buildup
A. Door seal is not air-tight
(possibly after reversing
the door)
A. Carefully warm the leaking
sections of the door gasket
with a hair dryer (on a cool
setting). At the same time,
shape the warmed door
seal by hand such that it sits
correctly
Popping or cracking
sounds
A. When compressor comes
on
A. This is a normal sound of
coolant owing through
condenser coils
Refrigerator door does not
shut properly
A. The refrigerator door is
not properly aligned
B. Possible blockage from
food containers, shelves,
bins, etc.
A. Re-align the refrigerator
door. Refer to the “Door
Alignment” section
B. Ensure nothing is blocking
the door
Refrigerator has an odor A. Foods not properly
sealed
B. Interior needs cleaning
A. Removed any contaminated
foods
B. Please refer to “Cleaning
and Care” section
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the refrigerator still does
not work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.