Warranty
whl-632 Rev. 11.10.16
operate the water heater at pressures not exceeding the working
pressure shown on the rating plate.
10. Damages, malfunctions, or failures resulting from vacuum
conditions.
11. Damages, malfunctions, or failures caused by operating the
water heater with modied, altered, or unapproved parts.
12. Failure to operate the water heater in an open system, or
in a closed system with a properly sized and installed thermal
expansion tank.
13. Failure or performance problems caused by improper sizing
of the water heater, expansion device, or piping.
14. Damages, malfunctions, or failures caused by abuse, accident,
re, ood, freeze, lightning, acts of God and the like.
15. Failures (leaks) caused by operating the water heater in a
corrosive or contaminated atmosphere.
16. Failure of the water heater due to the accumulation of
solid materials, lime deposits, water quality contrary to the
manufacturer’s provided instructions. WATER CHEMISTRY
REQUIREMENTS – Sodium less than 20mGL. Water pH between
6.0 and 8.0. Hardness less than 12 grains. Chlorine concentration
less than 100 ppm.
17. Any damages, malfunctions, or failures resulting from the use
of dielectric unions.
18. Production of noise, taste, odors, discoloration, or rusty water.
19. Damages, malfunctions, or failures caused by subjecting the
tank to pressures greater than those on the rating label.
20. Water heaters moved from the original installation location.
21. Water heaters that have had their rating labels removed.
22. Water heaters replaced for cosmetic reasons.
23. Water heaters installed outside the fty states (and the District
of Columbia) of the United States of America and Canada.
ONLINE EXTENDED LIMITED WARRANTY REGISTRATION
To register for the Extended Limited Warranty, complete the
form located on the Westinghouse website at http://www.
westinghousewaterheating.com/warranty within 90 days of
installation. The form must be completed in full with owner
name, email address, and phone number, the address where
the unit is installed and installation date, and unit model and
serial numbers. Proof of purchase is required, and may be an
invoice for the product, or a bill from an installing contractor
that clearly documents the installation of the unit. To be valid,
proof of purchase must also include the unit serial number. Proof
of purchase may be typed or hand written. Submit the proof of
purchase to Westinghouse via the directions provided on the
website.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly.
Determine if the water heater is “in-warranty” (that is, within the
applicable warranty period) by reviewing a copy of the original
sales receipt. You must present a copy of the original sales receipt
for a warranty service request.
If your water heater is “in-warranty”, contact the retailer from
whom the water heater was purchased (or the installer) for
assistance. Be prepared to provide the retailer or installer with a
copy of your original receipt, complete model and serial numbers,
and the date of installation of your water heater, in addition to
explanation of your water heater problem.
Warranty coverage is subject to validation of “in-warranty”
coverage by Westinghouse claims department personnel. All
alleged defective or malfunctioning parts must be returned to
Westinghouse via the local distribution channels where original
purchase was made. NOTE: Any parts or heaters returned
to Westinghouse for warranty analysis will become the
property of Westinghouse and will not be returned, even if
credit is denied.
If all warranty conditions are satised, Westinghouse will provide
replacement parts to the retailer.
If you have questions about the coverage of this warranty, please
contact Westinghouse at the phone number stated below:
1(774) 417-6000
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the purchaser
in repairing or replacing the water heater or part(s). This warranty
does not extend to labor costs beyond the coverage specied in
this warranty document. All such expenses are your responsibility.
LIMITATIONS OF YOUR WESTINGHOUSE WARRANTY AND
REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND
ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE AND ANY OBLIGATION, LIABILITY, RIGHT, CLAIM
OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT
ARISING FROM WESTINGHOUSE’S NEGLIGENCE, ACTUAL
OR IMPUTED. THE REMEDIES OF THE PURCHASER SHALL BE
LIMITED TO THOSE PROVIDED HEREIN TO THE EXCLUSION OF
ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SAID
INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING,
BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR
DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE
OF WESTINGHOUSE TO MEET ANY OBLIGATION UNDER THIS
AGREEMENT INCLUDING THE OBLIGATION TO REPAIR AND
REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR
EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR
THIS LIMITATION WILL BE BINDING UPON WESTINGHOUSE.
UNLESS IN WRITING AND SIGNED BY A DULY AUTHORIZED
OFFICER OF WESTINGHOUSE. THE WARRANTIES STATED
HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE
BENEFIT OF THE ORIGINAL PURCHASER ONLY.
NO OTHER WARRANTIES
Your Westinghouse warranty gives you specic legal rights, and
you may also have other rights that vary from state to state.
Some states do not allow the exclusion or limitation of incidental
or consequential damages so this limitation or exclusion may not
apply to you.
These are the only written warranties applicable to the water
heater manufactured and sold by Westinghouse. Westinghouse
neither assumes nor authorizes anyone to assume for it any other
obligation or liability in connection with said water heaters.
Westinghouse reserves the right to change specications or
discontinue models without notice.