Platinum Elite Class Owner’s Manual 4720 N. Lamb Blvd. Las Vegas, Nevada 89115 www.artesianspas.
PLATINUM ELITE CLASS WWW.ARTESIANSPAS.
This manual covers the following spas PIPER GLEN PELICAN BAY DOVE CANYON QUAIL RIDGE
TABLE OF CONTENTS Congratulations.............................................................. 1 Safety Warnings.............................................................. 3 Line Drawing Key........................................................... 5 Spa Configuration and Water Capacities..................... 6 Electrical Requirements and Installation..................... 10 60 Hz Electrical Wiring........................................... 11 50 Hz Electrical Wiring....................................
TABLE OF CONTENTS cont.... Maintaining Your Spa............................................... Draining Your Spa............................................ Pillow Care...................................................... Jet Care........................................................... Removing, Installing, and Cleaning Filters...... Winterizing Your Spa....................................... Replacing the Light Bulb.................................. Spa Cabinet Care.....................................
Congratulations... Congratulations on the purchase of your new Platinum Elite spa by Artesian. We know you will enjoy your spa. Although spas are relaxing and fun, we believe they can be an indispensable part of a healthy lifestyle. The spa lifestyle is one that encourages health and well-being. Owning a spa brings some responsibility. With proper care, your spa will provide years of enjoyment and therapy for your family and friends.
For your future reference and convenience, please record the Serial and Model number along with the installation date in the spaces provided below. STORE THIS MANUAL WHERE YOU CAN EASILY FIND IT WHEN NEEDED. The serial and model numbers are mounted on the base of the equipment enclosure area, as shown below.
SAFETY WARNINGS PLEASE TAKE THE TIME TO READ ALL OF THESE WARNINGS AND CAUTIONS PRIOR TO USING YOUR SPA PLEASE, be a responsible spa owner. When installing and using this spa, always adhere to basic safety precautions. Be sure to list emergency telephone numbers at the telephone nearest the spa, including physician, hospital, ambulance, police, and the fire department. Be certain to explain safety precautions to all new or occasional users of your spa.
SAFETY WARNINGS cont... 8. WARNING - To reduce the risk of injury: a) The water in a spa should never exceed 40ºC (104ºF). Water temperatures between 38ºC (100ºF) and 40ºC are considered safe for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes.
6. Do not service this product yourself as opening or removing covers may expose you to dangerous voltage or other risk of injury. Refer all servicing to qualified service personnel.
SPA CONFIGURATION AND WATER CAPACITY PELICAN BAY Volume Weight (dry/filled) Dimensions Control Heater Circulation System Ozone Cartridge Filter Disposable Filter 6” Waterfall 6 550 gal 1170/5755 lbs 108x92x37in in.XM 4kW in.THERM Laing Hi-Flo CD 2 1 2 2082 l 531/2610 kg 274x234x94 cm in.XM 3.6kW in.
SPA CONFIGURATION AND WATER CAPACITY PIPER GLEN Volume Weight (dry/filled) Dimensions Control Heater Circulation System Ozone Cartridge Filter Disposable Filter 6” Waterfall 505 gal 1120/5330 lbs 92x92x37in in.XM 4kW in.THERM Laing Hi-Flo in.Zone, CD 2 1 2 1514 l 508/2418 kg 234x234x94 cm in.XM 3.6kW in.THERM Laing Hi-Flo in.
SPA CONFIGURATION AND WATER CAPACITY QUAIL RIDGE Volume Weight (dry/filled) Dimensions Control Heater Circulation System Ozone Cartridge Filter Disposable Filter 6” Waterfall 8 345 gal 900/3776 lbs 92x79x34in in.XM 4kW in.THERM Laing Hi-Flo CD 2 1 2 1174 l 408/1713 kg 234x196x86 cm in.XM 3.6kW in.
SPA CONFIGURATION AND WATER CAPACITY DOVE CANYON Volume Weight (dry/filled) Dimensions Control Heater Circulation System Ozone Cartridge Filter Disposable Filter 6” Waterfall 475 gal 1050/5010 lbs 92x92x37in in.XM 4kW in.THERM Laing Hi-Flo CD 2 1 2 1514 l 476/2272 kg 234x234x94 cm in.XM 3.6kW in.
ELECTRICAL REQUIREMENTS AND INSTALLATION The following information is provided for hooking up electrical supply to your new spa. A qualified, licensed, electrician must perform this work. Failure to follow these instructions will terminate all warranty coverage and can cause serious injury or death. Your 60 Hz Artesian spa is preset at the factory to run on 240V with a 48 amp input. This feature gives you the most performance out of your spa.
50Hz Electrical Wiring Diagram Pack Terminal Block from GFCI MUST BE DONE BY A CERTIFIED ELECTRICIAN 1) The black and red wires from the main electrical box* must be connected to the input lugs in the GFCI. 2) The white wire from the main electrical box* must be connected to the dedicated neutral bar inside the GFCI box. 3) The green or copper wire from the main electrical box* must be connected to a separate dedicated ground bar inside the GFCI box.
Electrical wiring Main electrical box GFCI panel Warning! "For units for use in other than single-family dwellings, a clearly labeled emergency switch shall be provided as part of the installation. The switch shall be readily accessible to the occupants and shall be installed at least 5 feet (1.52 m) away, adjacent to, and within sight of the unit". For 240 VAC (4 wires) For 240 VAC (*3 wires) Correct wiring of the electrical service box, GFCI, and pack terminal block is essential.
Electrical wiring 50 Hz Warning! This product must always be connected to a circuit protected by a residual-current device (RCD) having a rated operating residual-current not exceeding 30 mA. Proper wiring of the electrical service box, RCD and in.xm.ce terminal block is essential! Check your electrical code for local regulations. Only copper wire should be used, never aluminum. To install the wiring for the in.xm.
Electrical wiring 50 Hz Case 1 Case 2 The installation of electrical circuit jumpers is needed in certain input supply configurations. In the case of an input supply wiring for a dual phase system 2 x 230 VAC (16 A max), you'll need to cut off a portion of the jumper piece. Use uncut jumper as supplied in the case of an input supply wiring, single-phase 1 x 230 VAC (32 A max). Proceed as follows: Use a pair of pliers to firmly hold the upper half of the metal jumper, then break off the other half.
Electrical wiring 50 Hz ,). ,). % % ,). % .%5 .%5 42! 42! '2 '2 , /5 .$ , /5 .$ 1 x 230 VAC (2 x 16A) Dual-phase* 1 x 230 VAC (1 x 32A) Single-phase ,). % ,). % ,). % .%5 42! '2 , /5 .$ 1 x 230 VAC (3 x 16A) Three-phase An IEC certified bushing that will maintain the IPX5 rating must be used. The power cord must be in accordance with the national electrical code of the country in which the in.xm.ce is to be installed.
SPA START-UP Please read each step of the Start-up section prior to doing the step. SELECTING A LOCATION In preparation for installing your new Artesian spa, you should ensure that your chosen location meets some minimum guidelines: 1) Place your spa on a surface that is large enough for the entire spa to fit. Consider the space needed to easily access equipment compartments and circuit breakers. Remember, all electronics must be kept dry. 2) The spa must be on a solid, level foundation.
8). If the spa is placed on the ground, even for a short period of time, it must be supported by stones that are at least 2 inches thick and 12 inches square. A solid foundation is recommended as soon as possible. INSPECTION You will want to inspect your spa, prior to filling it up with water. Look for and remove any debris in the spa tub and in the filter. Verify that pump plugs are installed on the pumps and the pump unions are tight.
SPA START-UP cont... FILLING THE SPA WITH WATER cont... 4) Fill the tub from the circulation pump line until water level is above the foot-well. Note: This will purge all the air out of the circulation pump. An air lock can cause damage to the circulation pump and is not covered under warranty. 5) Once the water level is filled over the foot-well, you can pull the hose out of the filter line and continue filling the spa from the filter well. 6) Fill the spa to the bottom of the pillows.
TURNING THE POWER ON Turn the power to the spa on at the main circuit breaker. Verify that your spa has no error codes. (See page 47) Verify that there is good water circulation in the spa. The pumps will come on in cycles, for 1 minute each cycle. VERIFYING WATER CIRCULATION 1) Open all the jets. 2) Press the Pump 1 key to turn the pumps on or off. 3) Make sure each seat has water flow. Note: On certain spas there is a diverter valve. Verify where the diverter valve is located.
SPA START-UP cont... TESTING THE GFCI BREAKER cont... NOTE: When power is turned on, your spa is automatically programmed to start circulating water through the circulation pump. Each pump and/or blower will come on consecutively for approximately 1 minute to automatically purge the system. Adjust your temperature by pressing the up button on your touch pad until the desired temperature is displayed. This setting will allow your spa to heat to the set temperature.
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Icon Introduction Pump Icons Light Icon AM/FM (F /C ) Time, temperature & message digits Set Point Icon Progress bar icon Service Icon Program Icon Heating Icon Icon Filtering Icon Economy Mode Icon Smart Winter Mode Icon Description Light icon: The “Light” icon lights up when the light is on. Pump icons: The “Pump” indicator numbers light up and their icons become animated when pumps are on. Service Icon: A problem has been detected. Do not enter the water! Spa service is required.
Keypad Introduction Light Key Pump Keys Key / Function OK Key Plus Key Minus Key Program Key Pump 4 Key Pump 5 Key Standby Key STANDBY KEY Standby Mode: When this feature is activated, it allows all pumps to stop at the same time by a simple click of a button! Use the On/Off key to pause all pumps. Progress bar will display the remaining time before the system automatically exits Standby Mode (user can also exit Standby Mode at any time by pressing again the On/Off Key).
Key / Function PUMP 4 KEY - Press Pump 4 key to turn Pump 4 on at high speed. Press a second time to turn Pump 4 off. A built-in timer automatically turns pump off after 20 minutes, unless pump has been manually deactivated first. PUMP 5 KEY - Press Pump 5 key to turn Pump 5 on at high speed. Press a second time to turn Pump 5 off. A built-in timer automatically turns pump off after 20 minutes, unless pump has been manually deactivated first. LIGHT KEY - Press Light key to turn light on at high intensity.
SPA FUNCTIONS Standby key Standby Mode: When this feature is activated, it allows to stop all pumps at the same time by a simple click of a button!. Use On / Off key to pause all pumps* Progress bar will display the remaining time before the system automatically exits Standby mode (user can also exit Standby mode at any time by pressing again on On / Off key.) In order to warn the user, the spa light will flash for a few seconds before the exit of Standby mode and restart the pumps.
Pump 4 key Press Pump 4 key to turn Pump 4 on at high speed. Press a second time to turn pump off. A built-in timer automatically turns pump off after 20 minutes, unless pump has been manually deactivated first Pump 5 key IPress Pump 5 key to turn Pump 5 on at high speed. Press a second time to turn pump off. A built-in timer automatically turns pump off after 20 minutes, unless pump has been manually deactivated first Light key Press Light Key to turn light on at high intensity.
BASIC PROGRAMMING Program key Use Program key to display time or enter Programming menu by pressing and holding key. In Programming mode, the following parameters can be set: time, filter cycle's start time, duration and frequency, also, Economy mode's start time as well as its end time and finally the choice of temperature display unit. Setting the time Enter Programming mode by holding Prog. key pressed down for 3 sec. The display will show the current time setting.
Filter cycle frequency Press Ok key a fourth time. The display will show FFxx, with "xx" representing the number of filter cycles per day (up to 24 depending on selected duration). Use (+) or (-) key to change setting. Setting Economy mode The Economy mode allows you to lower the temperature set point of the spa by 20 °F (11 °C) during a certain period of the day. Press Ok key a fourth time. Use (+) key to enable the economy mode, the display will show EP 1.
Setting temperature unit Water temperature can be displayed in either Fahrenheit (˚F) or Celsius (˚C). Press Ok key a seventh time. The display will show either ˚F or ˚C. Use (+) or (-) key to change setting. Press Ok key a last time to go back to normal mode. Water temperature regulation In a regulation cycle, the system first generates water flow through the heater housing and the plumbing, in order to ensure accurate water temperature readings as well as avoiding heater activation in dry conditions.
MAINTAINING YOUR SPA DRAINING YOUR SPA Your spa needs to be drained, cleaned, waxed, and refilled about every six months. More frequent water changes may be necessary if bather load is heavy. A hose bib has been provided below the left side of your front access panel, to assist you in draining your spa. 1) Turn off the power to your spa. If you fail to turn the power off, vital components could be damaged. Do not leave an empty spa exposed for long periods of time in hot, sunny weather.
JET CARE We recommend that you clean your jets when you drain your spa. However, if you do need to clean your jets in between this can be accomplished with a full spa. 1) To remove the jet inserts turn the jet counterclockwise to the off position until it stops. Continue to turn the jet past the stop point to loosen it from the spa. The insert will now pull out. 2) Soak jet inserts in a mixture of 1 part vinegar to two parts warm water for 2-3 hours.
MAINTAINING YOUR SPA cont... REMOVING, INSTALLING AND CLEANING FILTERS These are the steps needed to successfully replace your filters You should replace your disposable spa filters and clean your nondisposable filters every four months. 1) Turn off all power to your spa and remove the filter lid by lifting it out towards you. 2) Turn the filter counterclockwise and remove it from the filter well. 3) Dispose of the used filter. 4) To replace, set screen back into its place turn clockwise to fasten.
WINTERIZING YOUR SPA It is not recommended that you drain your spa completely during freezing conditions. We recommend that you leave your spa full of water with the power on to keep the tub from freezing. If you decide to drain your spa during freezing conditions, contact your dealer for help. Contact your Artesian dealer before refilling a drained spa in freezing temperature. WARNING: Damage to your spa caused by freezing is NOT covered under warranty.
MAINTAINING YOUR SPA cont... SPA CABINET CARE Your spa comes standard with a PermaWood, or faux wood, cabinet. This cabinet requires no maintenance. You may wish to clean the cabinet with mild soap and water from time to time. If you elected to purchase your spa with a wood cabinet, this cabinet is stained and sealed with an oil based acrylic stain. The stain is formulated especially for spa cabinet and deck applications and is resistant to ultraviolet light damage caused by sun rays.
you with the proper cleaning solution for your spa. After cleaning, make sure all residues are removed prior to filling the spa. This will help prevent sudsing and improper chemical balance. COVER CARE Cleaning of your spa cover is an important part of routine maintenance. Dirt acts as an abrasive to the vinyl topcoat, and can also cause wear to folds, seams, and stitching. Mildew growing on damp, dirty vinyl will begin to actually root in the fabric, accelerating failure.
MAINTAINING YOUR SPA cont... CHEMICAL TREATMENT OF WATER Water from your tap is fine for showers, bathing and drinking. However, in a contained recirculating system such as in a spa, water must be treated with chemicals. The main purpose of chemical treatment is to keep the water sanitary and to maintain a specific balance of the water. Proper balance ensures that the water will not cause irritation to the users or harm the spa’s components. Chemical treatment does have its limitations.
WATER CHEMISTRY CAUTION: The chemicals used to maintain the pH balance of the water and to sanitize the water can be dangerous. Always follow these basic guidelines when handling the chemicals: 1. Always read and follow the directions on the label, unless directed otherwise. 2. Never mix different chemicals. 3. Do not exceed the recommended amounts of chemicals—follow the directions on the label. 4. Keep all chemicals out of the reach of children and pets. 5. Keep containers closed tightly when not in use.
WATER CHEMISTRY cont... WATER TREATMENT GLOSSARY cont... The effects of low PH can be rapid sanitizer loss, eye and skin irritation, expedited corrosion of metals, as well as staining throughout the spa. High PH can result in cloudy water, low sanitizer efficiency, as well as eye and skin irritation. 3 - Parts per Million (PPM): The term “parts per million” will be used frequently in the world of water care.
9 - Organic Matter: These are carbon-derived substances typically generated by living organisms. In a spa, they are most frequently introduced into the water by bathers. Enzyme products such as Spa Perfect by Natural Chemistry are most effective at eliminating organic matter from your body of water. 10 - Microorganisms: This term refers to tiny, living organisms such as bacteria, protozoa, or algae.
WATER TREATMENT GLOSSARY cont... 17 - Chloramines: Irritating, odorous forms of combined chlorine, formed by the reaction of chlorine with nitrogen containing waste products. Chloramines are ineffective as a pool or spa sanitizer. High levels of chloramines can cause the problems of “Red Eyes” or “Stinging Eyes.” Usually requires a shock treatment to lower or destroy the combined chlorine level.
of erosion and do not require electrical components. Most include some type of replaceable cartridge, that contains the copper, silver or zinc materials. 24 - Biguanide: The generic name for a non-chlorine, non-bromine, sanitizer that utilizes the polymer PHMB (polyhexamethylene biguanide). It is used to totally eliminate the use of chlorine or bromine. 25 - Biofilm: A slippery coating of microorganisms that can develop in poorly sanitized pools and spas.
SPA CHEMICALS GLOSSARY 1 - Alkalinity Up: The total alkalinity of your spa water should be between 80-140 PPM. A proper alkalinity will help buffer your spa water against sudden changes in pH. Every 2.5 tablespoons of Alkalinity Up will raise your alkalinity by 10 PPM in a spa holding 500 gallons of water. 2 - Bromine Tablets: These slow-dissolving tablets work especially well in the hot water of your spa. Keep a base of tablets inside of an in-spa floater/feeder in order to maintain between 2 and 5 PPM.
7 - pH Up: The effects of low pH can be rapid sanitizer loss, eye and skin irritation, expedited corrosion of metals, as well as staining throughout the spa. pH up can be purchased from your dealer in either liquid or solid granular form. Please see your dealer for recommended dosage. 8 - Metal Protect or Remover: Also called stain and scale defense, metal protect inhibits staining and scaling in your spa. It will also prevent calcium build-up on the surfaces of your spa.
TROUBLESHOOTING Auto-diagnostic module with multiple detection levels, in.scan continuously reads current at input to monitor breaker status. It also identifies corrective actions by displaying error codes on the box display. All errors will be displayed on the keypad and on the in.xm display, which ever is the easiest to read when troubleshooting is required. When displaying error codes, both the device ID and its related error code are displayed alternately.
TROUBLESHOOTING cont... A hardware error was detected in in.xm. • Restart the spa pack and start and stop all pumps and blower. • If error reappears, contact local dealer to schedule a service call. User tried to set input current rating lower than the sum of current for all pumps. • Increase in.xm current rating (and breaker) or reduce pump size. Input voltage is too low. Either there is a problem with the terminal connections or with the power line.
TROUBLESHOOTING cont... In.xm internal temperature’s too high (overheat). • Remove spa skirt and let system cool down. • A system reset may be required to clear error. OH and blinking temperature higher than 122º F on the keypad display In.xm detects water temperature higher than 112º F (overheat). • Remove spa skirt and let system cool down. • Add cold water and lower filter cycle.
TROUBLESHOOTING cont... This code is displayed when a “no flow” condition is detected by in.therm. Important: System will make three continuous flow checks during 9 minutes before displaying this error. • Make sure water valves are open and water level is high enough. • Check and clean filters. • Make sure there are no air locks (or that no object obstructs passage of water in in.therm channel). Pumps will make strange noise and error “P1 ER” might appear. Follow atr lock procedure to clear them.
TROUBLESHOOTING cont... High Limit hardware circuit tripped. • Add cold water in spa and let heater cool down. • Reset spa pack using current breaker. System hasn’t detected any current change when turning on or off Pump 1. • Make sure Pump 1 is connected properly. • Manually change output status (on/off) of Pump 1 and cycle through all possible states (i.e. low and high speeds) • Reset spa pack. • If error does not clear, call your local dealer and schedule a service call.
TROUBLESHOOTING cont... System hasn’t detected any current change when turning on or off circulation pump. • Make sure circulation pump is connected properly. • Manually change output status (on/off) of circulation pump. • Reset spa pack. • If error does not clear, call your local dealer and schedule a service call. System hasn’t detected any current change when turning on or off the ozonator. • Make sure ozonator is connected properly. • Manually change the output status (on/off) of ozonator.
TROUBLESHOOTING cont... System hasn’t detected any current change when turning on or off fiber box. • Make sure fiber box is connected properly. • Manually change the output status (on/off) of fiber box and cycle through all possible speeds. • Reset spa pack. • If error does not clear, call your local dealer and schedule a service call. System hasn’t detected any current change when turning the fan ON or Off. • Make sure the fan is connected properly. • Manually change the output status (on/off).
Artesian Spa Platinum Elite Class Warranty This section is a description of your warranty. Here you will find descriptions of what is covered under your PLATINUM ELITE Class Spa warranty and what can void your warranty. PLEASE READ THE WARRANTY THOROUGHLY. For warranty outside USA and Canada, please refer to your countries Artesian Distributor. Lifetime Structure Warranty Platinum Elite Class Spas carry a lifetime structure warranty.
OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND ALL WARRANTIES. The spa must be set on a level solid surface that is sufficient to support the entire length and width of the spa. Standard building practices must be followed. Damage caused by failure to have a leveled and supported foundation under the spa is not covered under warranty.
WARRANTY cont ... Five Year Plumbing Warranty The plumbing is described as all piping, jet bodies, valve bodies and air controls. The manufacturer warrants all plumbing for a period of five years from the date of delivery. THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER, AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND ALL WARRANTIES. Jet internals, valve handles, and other such items are regular maintenance items.
Other Items Not Covered In This Warranty Some items are not covered in this warranty. These items either have a different warranty, or are warranted through the manufacturer of that item. Stereo and Stereo Components The stereo and stereo components, including speakers, sub woofer, power supply, wire harness, and remote control are covered for 30 days from the date of delivery.
WARRANTY cont... Limitations This warranty is void if this Artesian Spa has been subjected to alteration, misuse, or repairs have been performed by anyone other than an authorized agent of May Manufacturing LLC.
Draining and filling the Spa Acts of Nature Travel Charges Cabinet Screws Incorrect Wiring Shipping Charges Any alteration of the spa that has not been pre-authorized by the manufacturer will void all warranties. If the maunfacturer approves an alteration, verify that this alteration is covered under warranty. Damage caused by moving a spa that is blocked in or that has been recessed, along with additional charges for labor, is not covered by this warranty.
INTERIOR SPA DIAGRAM 57
1) Spa Pack 2) Heater 3) Therapy Pump 3) 24-hr Circulation pump 58
Please do not send products or other correspondence to the address below. __________________________ __________________________ __________________________ ARTESIAN SPAS Attn: Customer Care Department 4720 N. Lamb Blvd.
Ms.
Platinum Elite Class Owner’s Manual 4720 N. Lamb Blvd. Las Vegas, Nevada 89115 www.artesianspas.
