UD-29 SERVICE UPDATE FIRST HALF—2006 Home Appliances Prepared by: WHIRLPOOL CONSUMER CARE PART NO.
FORWARD The following service update information is provided to make you more knowledgeable about Whirlpool, Roper, and KitchenAid major appliances. Service update information is designed for the experienced service specialist. It keeps you advised of the most recent improvements and product changes, and allows you to service these products more efficiently. WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than Authorized Service Technicians.
TABLE OF CONTENTS COOKING ...................................................................................................................... Page 1 Product Introductions................................................................................................... Page 1 Whirlpool Gas & Electric Freestanding Range Launch ........................................... Page 1 Whirlpool New Model Number Designations ...........................................................
COMMERCIAL LAUNDRY ........................................................................................... Page 22 Product Updates ........................................................................................................ Page 22 Whirlpool Model & Serial Number Designators ..................................................... Page 22 Warranties For Commercial Laundry Products...................................................... Page 23 Service Manuals & Job Aids ..........................
COOKING PRODUCT INTRODUCTIONS Whirlpool Gas & Electric Freestanding Range Launch January, 2006 NEW FEATURES: • • • • • Gas power burners Self-clean & precise clean Sure stop door hinges User interface membrane replaced by glass touch Cast zinc & glass touch console 1
Whirlpool New Model Number Designations Model Number (Example) R F 1 Internationational Sales IND, Or Marketing Channel, If Present Product Group W = Whirlpool Gold R = Electric Ranges S = Gas Ranges Product Identification F = Whirlpool Freestanding R = Whirlpool Electric Gold S = Whirlpool Gas Gold Model Size 4 = NATM 30˝ 1, 2, 3, = 30˝ Non Gold Range 5, 6, 7 = Gold 30˝ Feature Variations 1 = Standard Clean 6 = Self Clean 7 = Precise Clean Feature Variations (Electric) 2, 5, 7, 8 = Standard Pattern Cera
KitchenAid Gas And Electric Freestanding & Slide-In Range Launch August, 2006 NEW FEATURES • • • • • • • • Glass touch user interface membrane One piece die cast console Sunken gas cooktop Redesigned gas grates Die cast backsplash with glass front Frameless glass cooktop Redesigned trim system Front serviceable console KitchenAid Culinary Series Launch 2006-07 Upgrade from Current Architect Series Culinary Series will replace the entire Architect Series model line in two phases: • Freestanding Wave (9/06)
KITCHENAID CULINARY SERIES 4
2006 2006 WAVE 1 FREESTANDING PRODUCTS Wave 1 Freestanding COOKING 30" Slide-In Electric Range (Viva) 30" Slide-In Electric Range (Viva) 30" Slide-In Electric Range (Viva) - Canada 30" Slide-In Electric Range (Viva) 30" Slide-In Electric Range (Viva) - Canada 30" Free Standing Electric Range (Viva) 30" Free Standing Electric Range (Viva) - Canada 30" Slide-In Gas Range (Viva) 30" Slide-In Gas Range (Viva) 30" Free Standing Gas Range (Viva) 30" Slide-In Dual Fuel Range (Viva) 30" Slide-In Dual Fuel Range (V
20072007 WAVE 2 BUILT-IN PRODUCTS Wave 2 Built-In COOKING 27" Single Ovens 30" Single Ovens 27" Double Ovens 30" Double Ovens 27" Combo Ovens 30" Combo Ovens 24" 27" 30" 36" Warming Drawer 24" 27" 30" BI MWO 36" MHC Convection (Athena) 30" & 36" Wall Hoods 36" Island Hoods Free Standing Ranges-Tulsa; Cooktops 30" Induction Cooktop 36" Induction Cooktop REFRIGERATION 36", 42", 48" SxS BIR Ref Disp 36", 42", 48" SxS BIR Ref Non-Disp 36" Bottom Mount BIR Ref 42" FDBM BIR Ref FS Bottom Mount Refrigerators (so
New Whirlpool Base Model MHC MH1160XS B/Q, MH1170XS B/Q/S/T/Y, MH2175XS B/Q/T/S (Sensor) New Models will feature: • 1.
Transformer & HV Components Magnetron Magnetron Thermostat Cavity Thermostat Fan Motor Capacitor Base Thermistor Fuse AC Line Filter 8
L N4 TTM 17R 3BR 18R 9 9BU 11W 19W 19 W Cavity Lamp Turntable Motor CL TTM 15Y 1 P2 R 5P6 BU H F Y HL 1P6 BK W 28R 26W 10BU 27Y HF1 20R R W BU Y BK 5P5 HF HL Sec. 4P5 4903 1 2 1 Hood Exhaust Fan Motor 29W Magnetron Thermostat Down GND Up Hood Thermistor 24BU Secondary Interlock Switch 21W P3 1 N1 NFS 2 MW-Relay 7BR Magnetron H.V.Diode H.V.Capacitor C H.V.
PRODUCT UPDATES 27˝ and 30˝ Microwave/Built-In Combination Ovens Whirlpool Gold Models & Serial Code Ranges CUSTOMER COMPLAINT: “PF occurs on the display and the clock resets to “12:00,” usually at the end of the cooking cycle. All lights on the control display will light up momentarily during the reset. CAUSE: Electronic noise is causing the concern and is fixed by adding a capacitor in parallel with the light transformer circuit. CORRECTION: Order and install Harness Kit Part #9760862.
KitchenAid Electric Cooktops Models: KECC507RBL, KECC507RBB, KECC507RWW, KECC507RSS KECC567RBL, KECC567RBB, KECC567RWW, KECC567RSS Code Dates: Units built before XS48 CUSTOMER COMPLAINT: Burners do not react, quickly enough, when surface burner switch is turned to a lower setting. CORRECTION: Replace all surface burner switches. Reference Project #R12565 on your work order.
Using Electronic Sniffers For Gas Leak Detection The standard for leak testing is the same independent of natural gas or L.P. fuel. All Whirlpool cooking appliances are manufactured in accordance with the CSA agency standards. The allowable leak rate per component is specified in ANSI Z21.18 and Z21.21 for gas valve and regulator. The allowable leak rate is 200 cc/hr. for the regulator and 200 cc/hr for the valve.
DISHWASHERS PRODUCT UPDATES KitchenAid Single Drawer Dishwasher Model KUDD01SSPA/SS A KitchenAid single drawer dishwasher will be launched in the first quarter, 2006. It will be available in stainless, black, white and panel ready models. Servicing the single drawer dishwasher is similar to the current double drawer model since it is the bottom half of the double drawer model.
Whirlpool 2006 Dishwasher NEW ELECTRONIC CONTROL WITH BIMETAL TCO, RAST CONNECTORS, & DUAL LINE BREAK RELAYS The 2006 Whirlpool dishwasher will utilize a new electronic control that has a bimetal TCO, RAST connectors, and dual line break relays. The control also has a 15 pin ribbon connector that can accommodate multiple user interface ribbon cables. OPTICAL WATER INDICATOR The Optical Water Indicator (OWI) can modify the cycle time and/or water temperature based on the condition of the water.
Plastic Tall Tub Dishwasher A lower wattage heating element was introduced as a running change in December, 2005 in Whirlpool model plastic tall tub dishwashers. The heating element is similar in appearance to the current heating element and will be the round configuration. The wattage is reduced from the current 850 Watts wet to 770 Watts wet, and 385 Watts dry to 365 Watts dry. Service elements will sub to the lower wattage element and can be used in existing applications.
LAUNDRY PRODUCT UPDATES Mid-line Duet Washers Models: GHW9150P-1, GHW9160P-1, GHW9300P-1 Beginning in August, 2005, the above models will have enhancements to the Central Control Unit (CCU) software that includes the following: • Water will now be dispensed through the bleach dispenser in all cycles instead of selected cycles. • The flow meter has been eliminated and the CCU will calculate L2 and L3 water levels based on the amount of time it takes to achieve a pressure switch trip for the L1 level.
GAP DAMPERS Gap dampers will be used on the Duet washer beginning in February, 2006. The Gap dampers look similar and are mounted the same as the current friction dampers. Gap dampers differ from the friction dampers in that they provide limited damping effect at low and high speeds. Their primary effect is in the mid-range when the spin basket is accelerating and where the oscillations are greatest.
Direct Drive Washer FACTORY INSTALLED DRAIN HOSE KITS • 280129 Floor Drain Kit • 280130 Drain Hose Adapter Kit • 280131 Drain Hose Extension Kit FLOOR DRAIN KIT #280129 1.42˝ (36.20 mm) Diameter Drain Hose 1.25˝ (31.80 mm) Diameter Drain Hose Rubber Sleeve Drain Hose Rubber Adapter Drain Hose Siphon Break Siphon Break Clamps Clamps Hose Hose DRAIN HOSE ADAPTER KIT #280130 1.42˝ (36.20 mm) Diameter Drain Hose Drain Hose Clamp Rubber Sleeve Reducer 1.25˝ (31.
DRAIN HOSE EXTENSION KIT #280131 1.42˝ (36.20 mm) Diameter Drain Hose Drain Hose Extension Rubber Coupler Sleeve Drain Hose Clamps 1.25˝ (31.80 mm) Diameter Drain Hose Drain Hose Extension Coupler Rubber Adapter Drain Hose Clamps 29˝ Dryer STUCK BLOWER WHEEL REMOVAL To assist in the removal of a stuck blower wheel on the end of the motor shaft, use a 1˝ hole saw to cut out the center of the wheel. The motor and remaining piece of the wheel can be pulled through the opening in the bulkhead.
Pedestals 10˝ PEDESTAL—NO DRAWER MODEL WHP1000SQ The 10˝ pedestal can be used on either the Duet or Duet Sport washer and dryer. There is no drawer, but the front panel is removable and reversible. The panel follows the contour of the Duet when mounted in one direction and the contour of the Duet Sport when turned over and mounted in the opposite direction. The front panel is held in place by a strike and catch at each end.
15.5˝ PEDESTAL—DRAWER WITH SLIDE-OUT SHELF MODEL WHP1500SQ The 15.5˝ pedestal can be used with either the Duet or Duet Sport washer and dryer. The pedestal has a drawer with compartment dividers and a slide out shelf that can be used to support a laundry basket or removed for easier access to the drawer contents.
COMMERCIAL LAUNDRY PRODUCT UPDATES Whirlpool Model & Serial Number Designators MODEL NUMBER Y C A P 2 7 6 1 INTERNATIONAL SALES INDICATOR OR MARKETING CHANNEL Y = CANADA G = GOVERNMENT ON PREMISE PRODUCT GROUP C = COMMERCIAL LAUNDRY PRODUCT IDENTIFICATION A = AUTOMATIC WASHER E = ELECTRIC DRYER G = GAS DRYER S = STACK DRYER CONTROL CODE E = ELECTRONIC CONTROL M = ELECTROMECHANICAL P = PUSHBUTTON SINGLE UNIT OR STACKED PAIR W = RESOURCE SAVER FEATURE CODE CABINET WIDTH IN INCHES (29” OR 27”) FEATURE /
Warranties For Commercial Laundry Products WASHERS WHIRLPOOL MECHANICAL/ MONEY ACCEPTOR SOLD SEPARATELY: CAM2762KQ WHIRLPOOL EMS1000 ELECTRONIC/ MONEY ACCEPTORS SOLD SEPARATELY: CAP2762MQ Whirlpool 3-7-10-yr Warranty Protection Program. 1. 3-yr Warranty from the date of purchase covers parts for the entire product. 2. 7-yr Limited Warranty from date of purchase on the cabinet assembly for rust through. 3.
DRYERS WHIRLPOOL MECHANICAL/ MONEY ACCEPTOR SOLD SEPARATELY: CEM2760KQ, CGM2761KQ, CSP2760KQ, CSP2761KQ WHIRLPOOL EMS1000 ELECTRONIC/ MONEY ACCEPTORS SOLD SEPARATELY: CEP2760KQ, CGP2761KQ The Whirlpool 3-7-yr Warranty Protection Program. 1. 3-yr Limited Warranty from the date of purchase covers parts for the entire product. 2. 7-yr Limited Warranty from date of purchase on the cabinet assembly for rust through.
Service Manuals & Job Aids COMMERCIAL DRYERS (CORE MANUAL) CL-4 This core Job Aid covers basic product information and mechanical drive system service procedures for all current commercial dryer platforms including 27˝ and 29˝ freestanding, as well as commercial stacked pairs. This program is most effective if used in conjunction with Video Tape, Part #4314542. (For both new and experienced technicians.) LIT4314558 Job Aid $5.00 LIT4314542V VHS Video Tape $14.
DIRECT DRIVE WASHERS L-55 The objective of this Job Aid is to have the technician become familiar with how the direct drive washer operates, how to disassemble the washer and how to diagnose problems. This Job Aid is most effective when used in: LIT787930 Rev. A Job Aid $5.00 LIT787929V Rev. A VHS Video Tape $14.95 COMMERCIAL RESOURCE SAVER CL-9 This Job Aid covers all details of the Commercial Resource Saver including theory of operation, service routines, diagnosis, troubleshooting and component access.
Money Acceptor Parts Cross Reference WHIRLPOOL PART No. ESD PART No. GREENWALD PART No. SET-O-MATIC PART No. KEY PART NAME WHIRLPOOL PART No. ESD PART No. GREENWALD PART No.
Money Acceptor Manufacturer Contact Information MANUFACTURER ESD GREENWALD SET-O-MATIC WHIRLPOOL ADDRESS 270 New Jersey Drive Fort Washington PA 19034 212 Middlesex Ave. Chester, CT 06412-1254 291 Adams Blvd. Farmingdale, NY 11735 150 Hilltop Rd. St. Joseph, MI 49085 PHONE 1-800-523-1510 1-800-221-0982 (516) 752-8008 1-800-662-3587, Option 1 info@esdcoin.com sales@greenwald industries.com EMAIL http://www.setomatic .com/form.html Byron_W_Hatch @whirlpool.
CAM2762RQ0 ATC Control P1 Connector Pins CAW2762RQ0 ATC Control P1 Connector Pins 29
Washer Front Panel Screws PROBLEM: SOLUTION: Whirlpool Commercial Laundry Washer front panel screws coming out during shipping or use. Change in clip and screw design. This change is to resolve field issues with the Commercial Laundry Washer front panel fastening screws being disengaged, or coming loose over time. The new screw has an embossed surface under the screw head to grip the panel surface better. This new clip will improve the retention of the screw and should eliminate this issue.
REFRIGERATION PRODUCT INTRODUCTION Value Line Side-By-Side SERIAL NUMBER IDENTIFICATION SHR S = Ft. Smith engineering responsibility H = Mexico R = Manufacturing plant in Ramos Arizpe, Coahila NEW SHELF & BASKET SUPPORTS The shelf and basket supports are molded into the liner and make it more difficult to remove the evaporator cover. CONTROL PANEL ACCESS Access to the control panel is easier than current side-by-side refrigerators.
REMOVING REAR SCREWS Remove 2 Screws From Rear Of Box Pull Forward To Release Control Panel 32
PRODUCT UPDATES IDI Will Not Dispense Ice An ice chute guard was added in February, 2006, serial code ST09. The guard must be removed and left with the customer during delivery setup. If the guard is not removed the customer will not be able to dispense ice. SxS Non-IDI Icemaker “Mystery” Shutoff The shutoff arm gets buried in the ice and then “snaps” up into the off position. A new arm flap will be included in Icemaker Kit #4317943. The kit includes an arm and a flap #2304345.
Freezer Alarm TEMPERATURE ALARM (ON SOME MODELS) The temperature monitor alarm is located above the temperature control, and sounds an audible alarm if the temperature reaches 10°F (–12°C) or more above normal for the selected setting. The alarm is controlled by a 3-position switch. 0 = Prevents the alarm from sounding when the freezer is warm, such as during start-up, or during defrost. ✓ = Tests the alarm regardless of the temperature. The alarm should be tested at least once a month.
Upright Frost-Free Freezer PROBLEM: CAUSE: Defrost drain freezes and water freezes on freezer floor. Drain area does not always get enough heat during defrost to remain clear. See “Frozen Drain Repair.” SOLUTION: FROZEN DRAIN REPAIR Perform the following checks: • Inspect the door seal for damage or gaps. • Confirm that the vents in the bottom of the door are open. • Inspect the drain for debris, blockage, or partial restriction.
Insert the open end into the drain, as shown, and insert completely. If the wire springs back out of the drain, reform a tighter heat sink of approximately 4˝ width, and insert completely. The end of the wire should extend to or just past the water level at the end of the trap when it is installed. Inserting The Heat Sink Heat Sink Installed Service Drier Service drier Part #2317845 contains a leak dye wafer. This is a fluorescent dye that is used in conjunction with a UV light.
Water Flow Tester • Checks the water flow rate to assure adequate ice production and water dispensing from the refrigerator. • Quick connection to the water supply. • Instant reading of acceptability. • Instructions and results leave-behind sheet. • Part #8212499 • Dealer Price $69.
Old Style 50# Icemaker PROBLEM: CAUSE: SOLUTION: Evaporator thermostat bracket is coming loose from the evaporator, and it was very expensive to repair. In the past, this problem often resulted in replacement of the evaporator, resulting in the product having to be scrapped. The original bracket was soft-soldered onto the bottom of the evaporator. Order and install a repair kit that includes a new bracket, nut, and stainless spring clip, Part #8201758.
Modified icemakers will have a different ice thickness. The ice will be thicker than before the bracket was removed. Each unit will be slightly different, and the customer will need to experiment to get the desired thickness. Start half way between thin and normal. This is a reasonable trade-off to an evaporator replacement, or scrapping the icemaker.
SERVICE POINTER INDEX KITCHEN BRAND & ID# KitchenAid K4317386 Whirlpool & KitchenAid K8178537 Whirlpool K8178538 KitchenAid K4317389 KitchenAid K4317389A KitchenAid K4317388A KitchenAid K4317393 DESCRIPTION DATE ISSUED Kitchenaid In-sink Dishwasher, Model: KIDS01EKSS0, KIDS36EPSS0, KIDS42EPSS0—Serial Range: Prior to FS22: Spray Arm Wobbles 7/05 All Microwave Hood Combinations (MHC), Starting Code Date: TRS34: Starting Mid-August, 2005, All Microwave Hood Combinations (MHC) Will Be Manufactured Wi
BRAND & ID# KitchenAid K4317394 KitchenAid K4317395 KitchenAid K4317396 Whirlpool & KitchenAid K8178556 Whirlpool & KitchenAid K8178557 DESCRIPTION DATE ISSUED Kitchenaid Drawer Dishwasher, Models: KUDD01DP, KUDD01SS, Serial Code Range: All: Dishwasher Drawer Can Remain In Cycle For Extended Period Of Time 12/05 KitchenAid Built-In Microwave Oven, Model: KBMS1454R**0, **All Colors: SS - Stainless Steel, WH - White, BT - Biscuit, And BL - Black: Clock LED Flickers.
REFRIGERATION BRAND & ID# Whirlpool R8178528 KitchenAid R4317390 Whirlpool & KitchenAid R8178548 Whirlpool R8178542 Whirlpool R8178549 DESCRIPTION DATE ISSUED Upright Frost Free Freezer And Sidekick Refrigerator Defrost Heater Rework #R17324, Model Numbers Beginning With EV150NXM, EV170NYL, EV171NYM, EV200NXK, EV201NXM, EL7ATRRK, EL7ATRRM, EL7JWKLM, And EL7JWKRM That Are Within Serial Number Codes EWM34 To EWM52, EWP01 To EWP52 Or EWR01 To EWR08, The Date Codes Will Be Between 200208 And 200402: Defro
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PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED SERVICER FOR LITERATURE ORDERS: PHONE: 1-800-851-4605 FOR TECHNICAL INFORMATION AND SERVICE PO
Whirlpool CORPORATION Benton Harbor, Michigan Printed in the U.S.A. © 2006 WHIRLPOOL CORPORATION Part No.
