L-80 CONSUMER CARE TECHNICAL EDUCATION GROUP PRESENTS AUTOMATIC WASHER WITH 6TH SENSE™ TECHNOLOGY MODELS: WTW6400S & WTW6600S JOB AID Part No.
FORWARD This Whirlpool Job Aid, “Cabrio™ Automatic Washer With 6th Sense™ Technology” (Part No.8178582), provides the In-Home Service Professional with information on the installation, operation, and service of the Cabrio™ Automatic Washer With 6th Sense™ Technology. For specific information on the model being serviced, refer to the “Use and Care Guide,” or “Tech Sheet” provided with the washer. The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.
TABLE OF CONTENTS Page GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Washer Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Model & Serial Number Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Model & Serial Number Label & Tech Sheet Locations . . . . . . . . . . . . . . . . . . . . . . . . . . .
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GENERAL WASHER SAFETY Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.
MODEL & SERIAL NUMBER DESIGNATIONS MODEL NUMBER MODEL NUMBER W T W 6 6 BRAND W = Whirlpool E = Estate R = Roper I = Inglis ACCESS / FUEL T = Top Load F = Front Load W = Work Space E = Electric PRODUCT W = Washer D = Dryer T = Thin Twin SERIES 1 = Innovation 2 = Commercial 3 = Compact 4 = Stack 5 = LEAP G = Gas H = Horizontal V = Vertical P = Pedestal B = Combo C = Compact 6 = Oasis 7 = Merloni 8 = Horizon 9 = Duet/Combo PRICE POINT LEVELS (1 - 7) TRADE PARTNER 00 = Brand 10 = SBC 20 = Best Buy 30
MODEL & SERIAL NUMBER LABEL & TECH SHEET LOCATIONS The Model/Serial Number Label and Tech Sheet locations are shown below.
SPECIFICATIONS MODEL NUMBERS PRIMARY FEATURES CAPACITY (IEC) USABLE CAPACITY MAX SPIN SPEED WTW6400SW WTW6600SW, G, B 4.5 CU FT 18 LBS (8.16 KG) 950 4.5 CU FT 18 LBS (8.16 KG) 1000 EXTERIOR LID FINISH LID TOP FINISH AGITATOR WASHPLATE SOUND PACK TUB WRAP MASTIC (FRONT) CABINET PAD LID SEALS MAIN DRIVE MOTOR PORCELAIN SOLID PORCELAIN --IMPELLER Q. WASH PLUS NO 1 - 4 X 12 PIECE YES NO BRUSHLESS PERM MAGNET POWDER COAT GLASS PORCELAIN --IMPELLER Q.
MODEL NUMBERS SECONDARY EOC TIME REMAINING TEMPS ATC TEMPS AUTO WATER LEVEL WATER LEVELS SOIL LEVELS STATUS LED’S ADDITIONAL INFORMATION COLORS SIZE ( W X D X H ) WEIGHT (IN CARTON) WTW6400SW WTW6600SW, G, B OFF / SOFT / LOUD YES 5 - 4 ATC H/C , W/W, W/C, C/C YES AUTO - NON SELECTABLE MIN. LEVEL = 3.5˝ (9 CM) ABOVE BASKET BOTTOM 4 WASH (4) / STATUS (3) SOAK WASHING RINSING SPIN DONE ADD-A-GARMENT LID LOCKED OFF / SOFT / LOUD YES 5 - 4 ATC H/C , W/W, W/C, C/C YES AUTO - NON SELECTABLE MIN. LEVEL = 3.
IMPELLER WASH PROGRAM / SELECTABILITY WTW 6400S D = Default Setting x = Selectable Setting o = Not Selectable 1-6
WTW 6600S D = Default Setting x = Selectable Setting o = Not Selectable 1-7
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INSTALLATION INFORMATION INSTALLATION REQUIREMENTS TOOLS AND PARTS Alternate Parts Gather the required tools and parts before starting installation. The parts supplied are in the washer basket. Tools needed for connecting the drain hose and water inlet hoses: • Pliers that open to 1-9/16˝ (3.95 cm) • Flashlight (optional) Parts Supplied: A B C D A. Drain hose form B. Water inlet hoses (2) C. Flat water inlet hose washers (4) D.
LOCATION REQUIREMENTS INSTALLATION SPACING FOR RECESSED AREA AND CLOSET INSTALLATIONS The following spacing dimensions are recommended for this washer. This washer has been tested for installation with spacing of 0˝ (0 cm) clearance on the sides. Recommended spacing should be considered for the following reasons: • Additional spacing should be considered for ease of installation and servicing. • Additional spacing should be considered on all sides of the washer to reduce noise transfer.
DRAIN SYSTEM LAUNDRY TUB DRAIN SYSTEM (VIEW C) The laundry tub needs a minimum 20 gal. (76 L) capacity. The top of the laundry tub must be at least 39˝ (99 cm) above the floor and no higher than 96˝ (244 cm) from the bottom of the washer. The washer can be installed using the standpipe drain system (floor or wall), the laundry tub drain system, or the floor drain system. Select the drain hose installation method you need. See “Tools and Parts,” page 2-1.
ELECTRICAL REQUIREMENTS WARNING GROUNDING INSTRUCTIONS For a grounded, cord-connected washer: This washer must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electrical shock by providing a path of least resistance for electric current. This washer is equipped with a cord having an equipment-grounding conductor and a grounding plug.
INSTALLATION INSTRUCTIONS WARNING 5. Excessive Weight Hazard Use two or more people to move and install washer. Failure to do so can result in back or other injury. NOTE: To avoid floor damage, set the washer onto cardboard before moving across floor. IMPORTANT: • Be sure the foam shipping base has been removed from the bottom of the washer as directed in the Unpacking Instructions. • If foam shipping base has not been removed, be sure lid is secured with tape before laying washer on its back.
CONNECT THE INLET HOSES REMOVE DRAIN HOSE FROM WASHER CABINET Pull the corrugated drain hose out of the washer by first grabbing the pull tie. Continue to pull the hose until the end emerges. Do not force excess drain hose back into the rear of the washer. 1. Insert new flat washers (supplied) into each end of the inlet hoses. Firmly seat the washers in the couplings. A B A. Coupling B. Washer CONNECT THE INLET HOSES TO THE WATER FAUCETS Make sure the washer basket is empty. 2.
CONNECT THE INLET HOSES TO THE WASHER A Check for leaks • Turn on the water faucets and check for leaks. A small amount of water might enter the washer. You will drain this in a later step. NOTE: Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Record hose installation or replacement dates for future reference. • If you connect only one water hose, you must cap off the remaining water inlet port.
LEVEL THE WASHER 4. WARNING Excessive Weight Hazard Use two or more people to move and install washer. Failure to do so can result in back or other injury. One washer foot has been installed at a different height on the washer. The other three feet were preset at the factory. Properly leveling your washer will minimize noise and vibration. 1. Slide the washer to its final location. 2. Push on upper front panel to be sure the washer is on its rear feet.
COMPLETE INSTALLATION 1. 2. 3. 4. 5. 6. WARNING Check the electrical requirements. Be sure that you have the correct electrical supply and the recommended grounding method. See “Electrical Requirements,” page 2-4. Check that all parts are now installed. If there is an extra part, go back through the steps to see which step was skipped. Check that you have all of your tools. Keep the foam packing ring from the washer tub for future relocation of the washer.
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PRODUCT OPERATION THEORY OF OPERATION Basket—The basket is designed with a traditional balance ring at the top and a flotation chamber at the base. The outside surface of the basket is punched to allow lint to catch on the holes during the wash cycle. When the water drains, the lint will be flushed off and out the drain. INTRODUCTION The Cabrio™ Automatic Washer represents a new design that differs from the traditional top load machine.
As the tub fills with water, the basket begins to float and to rise. The splined hub components now separate, and allow the basket to move independently of the drive shaft. Lid Lock Mechanism—Since this washer does not utilize a brake, a lid lock is used to prevent access during the spin cycles. During the drain and spin portions of the cycle, a lid lock mechanism will lock the lid. The lid locks are based on cycle phase. In general, the lid locks when the basket spins greater than 23 rpm.
WASHER USE NOTE: Your washer model may differ slightly. STARTING THE WASHER The following is a guide to starting the washer. Periodic references to other sections of this manual provide more detailed information. WARNING USING THE PROPER DETERGENT Use only High Efficiency (HE) detergents. The package for this type of detergent will be marked “HE” or “High Efficiency.” HE detergents such as TIDE® HE are made to produce the right amount of suds for the best performance in low water wash systems.
1. 2. 3. Place a load of sorted clothes into the washer. • Load evenly to maintain washer balance. Mix large and small items. Items should move easily through the wash water. • Load only to the top of the basket as shown. Overloading can cause poor cleaning. Items should move easily through the wash water. 4. Pour measured powdered or liquid High Efficiency (HE) detergent into the detergent dispenser. Do not put detergent directly into the wash tub or onto clothes in the washer.
• Do not overfill. The dispenser holds 3 oz. (94 mL), or a capful of fabric softener. • The fabric softener is dispensed in the final rinse. If Extra Rinse is selected, the fabric softener will be dispensed during the Extra Rinse. • Do not spill or drip any fabric softener onto the clothes. • At the end of the cycle, a small amount of water may be left in the dispenser. This is normal. NOTE: Use only liquid fabric softener in this dispenser. 6. Close the washer lid. 7. Press POWER.
CHANGING MODIFIERS AND OPTIONS AFTER PRESSING START You can change a Modifier or Option anytime before the selected Modifier or Option begins. You must: 1. Press PAUSE/CANCEL once. 2. Select the desired Modifiers and/or Options. 3. Press START. ESTIMATED TIME REMAINING When a wash cycle is started, the estimated time remaining for the cycle, including fills and drains, will be displayed. The time will count down to the end of the cycle. CYCLES TO MANUALLY DRAIN THE WASHER AND SPIN THE LOAD 1.
PRESET CYCLE SETTINGS Cycle Preset Minutes* Soil Level** Wash/Rinse Temp Whitest Whites 76 Heavy Hot/Cold Heavy Duty 66 Heavy Hot/Cold Bulky Items 46 Normal Warm/Cold Sheets/Towels 46 Normal Warm/Cold Normal 43 Normal Warm/Cold Casual/Perm Press 44 Medium Warm/Cold Colors/Darks 42 Normal Cold/Cold Quick Wash 34 Light Warm/Warm Wool 35 Light Cold/Cold Delicate/Handwash 35 Light Cold/Cold Soak 41 Medium Warm/Cold Rinse & Spin 20 Not applicable Cold/Cold Drai
DELICATE/HANDWASH Use this cycle to wash lightly soiled garments indicating “Machine Washable Silks” or “Gentle” cycle on the care label. This cycle uses intermittent low speed wash action and low-speed spin for the gentlest fabric care with less wrinkling. Garments are labeled “Handwash” because: • The fiber construction may be sensitive to wash action. • The fabric contains sensitive dyes that may bleed.
• For most loads, use the time recommended in the preset cycle settings. • For heavy soil and sturdy fabrics, press Soil Level to select more wash time, if needed. • For light soil and delicate fabrics, press Soil Level to select less wash time, if needed. TEMPERATURE GUIDE SPIN SPEED This washer automatically selects the spin speed based on the cycle selected. The preset speeds can be changed. Spin speeds may vary by cycle.
DELAY WASH You can use the Delay Wash feature to delay the start of a wash cycle for up to 10 hours (depending on your model). 1. Load the washer and fill the dispensers. 2. Close the washer lid. 3. Press POWER. 4. Select the desired Cycle, Modifiers and Options. 5. Press DELAY WASH. 1H (one hour) will be displayed in the time display window. The indicator light for Delay Wash will glow. 6. 7. For a longer delay time, press DELAY WASH. The Start time will increase by 1hour steps. Press START.
EXTRA RINSE An extra rinse can be used to aid in the removal of detergent or bleach residue from garments. This option provides an additional rinse with the same water temperature as the first rinse. This is the default rinse setting for the Whitest Whites cycle. PRESOAK Use this option for set-in stains and soil that need extra time for removal. Soaking in this washer is different than in a conventional washer.
WASHER CARE CLEANING YOUR WASHER WASHER MAINTENANCE PROCEDURE This washer has a special cycle that uses higher water volumes in combination with liquid chlorine bleach to thoroughly clean the inside of the washing machine. NOTES: • Read these instructions completely before beginning the cleaning process. • It is recommended that you allow the cleanout cycle to complete without interruptions.
To winterize washer: 1. Shut off both water faucets. 2. Disconnect and drain water inlet hoses. 3. Put 1 qt (1 L) of R.V.-type antifreeze in the basket. 4. Run washer on the Rinse & Spin setting for about 30 seconds to mix the antifreeze and remaining water. 5. Unplug washer or disconnect power. To use washer again: 1. Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets. WARNING Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong.
TROUBLESHOOTING WASHER AND COMPONENTS Washer displaying code messages Did you add too much detergent? Always measure detergent. Follow detergent manufacturer’s directions. If excessive suds are detected, the washer will display this code while running a suds reduction correction routine at the end of the wash cycle. The suds reduction routine removes extra suds and assures proper rinsing of your garments.
Noisy, vibrating, off-balance • Is the washer level? Does the washer rock when pushed against the corners? The washer must be level. The front and rear feet must be in firm contact with the floor. Check that the locknuts are tightened. See “Level the Washer,” page 2-8. • Is the floor flexing, sagging or not level? Flooring that flexes or is uneven can contribute to noise and vibration of the washer. A 3/4˝ (1.9 cm) piece of plywood under the washer will reduce the sounds. See “Location Requirements,” page 2-2.
• Did you select Deep Clean option and use a handwashing detergent? Regular or handwashing detergents are not recommended for this washer. Use only High Efficiency (“HE”) detergent. • Are the laundry additives in the correct dispensers? Add the correct amounts of detergent (powdered or liquid), liquid chlorine bleach, or fabric softener to the correct dispenser. You can add powdered or liquid color-safe bleach to the detergent dispenser.
• Is the washer overloaded? Wash smaller loads. See “Starting The Washer,” page 3-3 for maximum load size. • Is there oversudsing? Cancel the current cycle. Select DRAIN & SPIN to drain the load. Re-select your desired cycle and press START. Do not add detergent. Use cold water. • Is the lid open? The lid must be closed during operation. The washer will not operate with the lid open.
• Is there excessive sudsing? Always measure detergent. Follow detergent manufacturer’s directions. If you have very soft water, you might need to use less detergent. • Was the cycle interrupted and then the Deep Clean option selected? The Deep Clean option should be started on a dry load only. The Deep Clean option should not be selected after the tub has started filling with water.
Load is wrinkled, twisted or tangled • Did you unload the washer promptly? Unload the washer as soon as it stops. • Did you use the right cycle for the load being washed? To reduce wrinkling, tangling and twisting, select a cycle with low wash and spin speeds, such as Delicate/Handwash or Casual/Perm Press. • Did you overload the washer? The wash load must be balanced and not overloaded. Loads should move freely during washing to reduce wrinkling, tangling and twisting.
Garments damaged • Were sharp items removed from pockets before washing? Empty pockets, zip zippers, snap or hook fasteners before washing to avoid snagging and tearing of load. • Were strings and sashes tied to avoid tangling? Straps and strings can easily become entangled in the load, causing strain on seams and tearing. • Were items damaged before washing? Mend rips and broken threads in seams before washing. • Did you overload the washer? The wash load must be balanced and not overloaded.
COMPONENT ACCESS This section instructs you on how to service each component inside the Cabrio™ Automatic Washer With 6th Sense™ Technology. The components and their locations are shown below. COMPONENT LOCATIONS CONSOLE & TOP CABINET COMPONENTS User Interface Board & Encoder Power Supply Cord Water Inlet/ Dispenser Valve Assy.
REMOVING THE ENCODER AND THE USER INTERFACE BOARD 4. WARNING Pull the knob off the control shaft. Control Knob Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. 5. Failure to do so can result in death or electrical shock. 1. 2. 6. Unplug washer or disconnect power. Remove the three hex-head mounting screws from the rear of the console. 7. Unhook the user interface (UI) wire harness from the cover clips.
8. To remove the encoder, lift the locking tab and turn the encoder to the left (counterclockwise) as far as it will go, then lift the encoder straight up so that the shaft slides out of the rubber console seal, and remove it from the console. NOTE: Do not flex the encoder ribbon cable wires at the user interface board or they could break. NOTE: Before you can remove the user interface board, you must first remove the encoder. 9. To remove the user interface board: a) Remove the encoder (see step 8).
REMOVING THE WATER INLET/ DISPENSER VALVE ASSEMBLY, POWER SUPPLY CORD, AND MACHINE/MOTOR CONTROL & PRESSURE TRANSDUCER WARNING Violet Red White Violet White Thermistor Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. 2. 3. Yellow Water Inlet/Dispenser Valve Assembly d) e) Unplug washer or disconnect power. Turn off water supply.
f) Loosen the clamps and remove the four hoses going to the water inlet/dispenser valve assembly. 5. To remove the power supply cord: a) Disconnect the power supply cord connector from the machine/motor control. b) Remove the hex-head screw from the green ground wire. c) Slide the power supply cord strain relief out of the housing and remove the cord. Power Supply Cord Strain Relief Ground Screw Connector Water Inlet/Dispenser Valve Hoses g) h) i) Lower the cabinet top.
REMOVING A DISPENSER, THE FRESH FILL INLET VALVE, AND THE LID LOCK WARNING Pry Out Tab Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Dispenser Cover Failure to do so can result in death or electrical shock. 1. 2. Unplug washer or disconnect power. Raise the washer lid. b) Squeeze the bottom of the dispenser, and release the hooked segments at the top of the dispenser from the cabinet, then push the dispenser out of its cutout.
c) Remove the screw from the fresh fill inlet valve and remove the valve assembly. c) Raise the cabinet top (see step 3e on page 4-4 for the procedure). d) Loosen the clamp and disconnect the end of the dispenser hose from its water inlet/dispenser valve connector. NOTE: The dispenser hoses are permanently attached to the dispenser. They are not intended to be removed. Fresh Fill Inlet Valve Screw Fresh Fill Inlet Valve Hose 5. Dispenser Hoses 4.
e) Disconnect the lid lock cable connector from the machine/motor control connector at P12. f) Pull the end of the lid lock cable from the control, and remove the lid lock and cable assembly from the washer.
REMOVING THE LID AND A HINGE 3. WARNING To remove a hinge: a) Remove the lid (see step 2). b) Pull the hinge pin out of the hinge you are removing. c) Remove the top hex-head screw from the hinge you are removing. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug washer or disconnect power.
REMOVING THE BASKET, BASKET HUB, & LlNT FILTER c) Insert the blade of a small screwdriver into the slot in the impeller cap, then pry the cap up, and remove it. d) Remove the 7/16˝ hex-head bolt from the impeller, then lift and remove the impeller from the basket. NOTE: Lifting the basket will assist in removing the impeller. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
4. To remove the basket hub, remove the six screws, and lift the hub assembly from the basket. 5. To remove the lint filter, remove the two screws, and lift the filter from the tub. Lint Filter Screws Basket Hub Screws NOTE: Clean the lint from the vanes in the filter and reinstall it in the washer.
REMOVING THE DRAIN AND RECIRCULATION PUMPS 6. WARNING a) Loosen the clamps and pull the inlet and outlet drain hoses off the pump. Note that there is a tab on the outlet connector that fits into a slot in the hose. b) Remove the three 5/16˝ hex-head screws from the drain pump and remove the pump from the tub. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. 2. 3. 4. 5.
7. To remove the recirculation pump: a) Loosen the clamps and pull the recirculation hoses off the pump. Note that there is a tab on the outlet connector that fits into a slot in the hose. b) Remove the three 5/16˝ hex-head screws from the recirculation pump and remove the pump from the tub. c) Disconnect the 2-wire connector from the recirculation pump terminals.
REMOVING THE DRIVE MOTOR & ROTOR POSITION SENSOR WARNING 6. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. 2. 3. 4. 5. Use a 1/4˝ Allen wrench and loosen the rotor mounting screw as far as it will go (the screw is captive and cannot be removed from the rotor). The rotor is seated on the splined tub shaft.
10. Disconnect the power connector from the stator terminals. 11. Disconnect the wire standoff and edge connector from the rotor position sensor cover. Rotor Position Sensor Cover Tab Indents Wire Standoff Edge Connector REASSEMBLY NOTE: When you reinstall the drive motor rotor over the stator assembly, do not grip the rotor housing around the rear edge with your fingers.
REMOVING THE TUB WARNING Keep Suspension Ball Slot Parallel With Rod Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. c) Reach down along the side of the tub, and press in on the suspension rod holder locking tabs, then push the holder out of the tub opening. 1. 2. 3. Unplug washer or disconnect power. Turn off the water supply to the washer.
6. At the right rear corner of the washer, reach down and pull the pressure transducer tube off the tank. Pressure Transducer Tube 11. Pull the tub out of the bottom of the washer. 12. Remove the two 5/16˝ hex-head screws from the counterbalance weight and remove the weight from the tub. 13. Loosen the clamps and remove the recirculation and drain hoses from the tub. 14. Remove the hex-head clamp screw from the recirculation outlet hose extension, and remove the extension from the side of the tub.
ACCESSING THE PRESSURE TRANSDUCER TUBING, RECIRCULATION TUBE, AND DRAIN PUMP HARNESS WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Rear Panel Screw (1 of 8) Failure to do so can result in death or electrical shock. The following procedure allows you to access the following components for service by removing the rear panel: • Drain Pump Harness • Pressure Transducer Tubing • Recirculation Tube 1. Unplug washer or disconnect power. 2.
COMPONENT TESTING Before testing any of the components, perform the following checks: • The most common cause for control failure is corrosion on connectors. Therefore, disconnecting and reconnecting wires will be necessary throughout test procedures. • All tests/checks should be made with a VOM or DVM having a sensitivity of 20,000 ohms-per-volt DC, or greater.
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DRAIN PUMP RECIRCULATION PUMP Terminals Terminals Refer to page 4-12 for the procedure for accessing the drain pump. 1. Unplug washer or disconnect power. 2. Disconnect the wire connector from the drain pump terminals. 3. Set the ohmmeter to the R x 1 scale. 4. Touch the ohmmeter test leads to each of the drain pump terminals.
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 5. LID LOCK Check the lid lock motor winding and switches by removing P12 from the machine/motor control, and checking the resistance values shown in the following Lid Lock Resistance table. Component Motor Winding Lock Switch Home Lock Switch Lock Refer to page 4-6 for the procedure for accessing the lid lock. 1.
WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DRIVE MOTOR STATOR Refer to page 4-14 for the procedure for accessing the drive motor. 1. Unplug washer or disconnect power. 2. Disconnect the wire connector from the drive motor terminals. 3. Set the ohmmeter to the R x 1 scale. 4. Touch the ohmmeter test leads to any two of the three drive motor terminals.
DIAGNOSTICS & TROUBLESHOOTING WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DISPLAY FAULT / ERROR CODES DISPLAY (Saved Code) EXPLANATION AND RECOMMENDED PROCEDURE Long Fill (F30) LF flashes when the water level does not change for a period of time after the valves are turned on OR water has disengaged the basket but control does not detect a water level change.
DISPLAY (Saved Code) If drain pump turns when there is noPROCEDURE water in tub, EXPLANATION ANDon RECOMMENDED Open/Close Door Lid (F81) Lid flashes when the following conditions occur: • User presses START with lid open. • User presses START after 2 consecutive machine cycles without opening lid. • The machine/motor control cannot detect the lid switch opening and closing properly. See TEST #8.
DISPLAY (Saved Code) If drain pump on when therePROCEDURE is no water in tub, EXPLANATION ANDturns RECOMMENDED ATC Thermistor Open/Short F then 40 flashes when the ATC Thermistor is detected to be open or shorted. See TEST #5. (F40) Motor RPS Thermistor Open/Short (F41) F then 41 flashes when the motor rotor position sensor (RPS) thermistor is detected to be open or shorted. See TEST #3. NOTE: This error code is only displayed when viewing saved fault codes.
DIAGNOSTIC GUIDE ACTIVATION OF AUTOMATIC DIAGNOSTIC TEST MODE 1. Be sure the washer is in standby mode (plugged in with all indicators off, or with only the Clothes Clean or Done indicator on). 2. Select any one button (except POWER, START, and STOP) and follow the steps below, using the same button (remember the button): Before servicing, check the following: • Make sure there is power at the wall outlet.
DIAGNOSTIC: Automatic Performs a five-minute automatic test with water functions to check major washer functions (door can be open). Press the same button used in step 2 to advance through automatic test steps. NOTE: Basket must be floating in order to agitate. Step C1 must be allowed to complete before advancing to step C5. Slow spin to 23 rpm. If no spin go to Manual: Motor, Spin.
To check FABRIC SOFTENER valve select or press the following: NORMAL • START (turns on Fabric Softener valve, cycle indicator flashes) • WASH/RINSE TEMP (enables fill of Hot, Warm, Cold or no water according to WASH/RINSE TEMP selection and indicator) • START (turns off Fabric Softener valve, cycle indicator is steady on).
Agitate: Water must cover the wash plate (or agitator vanes) to ensure the basket is floating prior to agitation. Enabling agitation without enough water may cause a fault condition to occur. See Manual: Water Valves. Repeat Repeat Repeat Manual: Door Lid Lock NOTE: Door must be closed. If door is not closed, an invalid button press beep will occur when performing next step. • Door locks, lid lock indicator turns on.
5. If any of the following occur during steps, see TEST #4: • None of the indicators light up • No beep sound is heard • Some buttons do not light indicators Press buttons to verify function. Indicators will toggle on (or off) and beep tone will sound when buttons are pressed. NOTE: Pressing SOIL LEVEL, SPIN SPEED, WATER LEVEL or LOAD SIZE, and WASH/RINSE TEMP will cause all indicators above these buttons to toggle on (or off) at one time.
TROUBLESHOOTING GUIDE TROUBLESHOOTING TESTS TEST #1 Supply Connections This test assumes that proper voltage is present at the outlet. 1. Unplug washer or disconnect power. 2. Access the machine/motor control assembly. See Accessing & Removing the Electronic Assemblies. 3. With an ohmmeter, check for continuity between the neutral (N) terminal of the plug and P13-1 on the machine/motor control. See Figures 3 and 4, page 6-16. • If there is continuity, go to step 4.
TEST #2 Log Valve This test checks the electrical connections to the valves, and the valves themselves. 1. Check the relays and electrical connections to the valves by performing the steps under Diagnostic: Manual, then Manual: Water Valves. Each step in the test activates a group of valves. The following steps assumes one (or more) valve(s) failed to turn on. 2. For the valve(s) in question check the individual solenoid valves: • Unplug washer or disconnect power.
9. With an ohmmeter, check for continuity between all pins on the P10 machine/motor control connector and the motor rotor position sensor (RPS) connector. See Figures 2 and 4, pages 6-13 and 6-16. • If there is continuity, go to step 11. • If there is no continuity, replace the lower machine harness. 10. With an ohmmeter, check for continuity between all pins on the P5 machine/motor control connector and the drive motor connector. • If there is continuity, replace the drive motor.
TEST #5 Automatic Temperature Control This test checks the water inlet valves, the temperature sensor, and the machine/motor control. 1. Check the valves by performing Test #2, before continuing to the next step. 2. Ensure proper hose connections and that household’s hot water is present. 3. Plug in washer or reconnect power. 4. Remove all clothes from the machine. 5. Select POWER • Wash/Rinse Temp. WARM/WARM • wash cycle NORMAL • START. 6. After the tub fills and starts to wash, stop the machine. 7.
Drain Pump Motor Rotor Position Sensor (RPS) or Motor Connection Motor Cover Motor Bolt Recirculation Pump Counterweight Drive motor area, viewed from bottom. Figure 1 Motor Connector Stator Motor Rotor Position Sensor (RPS) Motor cover removed to access RPS and motor connector.
8. Select POWER • wash cycle NORMAL • START. 9. Verify that the tub fills to the top of the impeller plate (impeller models), or to a level above the agitator vanes (agitator models), but much lower than the SUPER Load Size water level. • If the water level does not fill to this level, replace the machine/motor control assembly. See Accessing & Removing the Electronic Assemblies. TEST #7 Drain/Recirculation Perform the following checks if washer fails to drain or recirculate. 1.
4. Component Motor Winding Lock Switch Home Lock Switch Lock Lock Switch Lid 5. 4. Remove the one screw holding the machine/motor control assembly to the console tray. 5. There are two plastic legs on the rear of the machine/motor control assembly that fit into the console tray. Lift the front of the control assembly to pivot it out from the console tray. Removing the User Interface Assembly 3. Remove the wire connection to the user interface assembly. 4.
Detergent Fabric Softener Fresh Bleach Cold Hot Retaining Clip Console Tray Console Gasket Machine/Motor Control Assembly Machine/Motor Control Assembly Holding Screw Pressure Hose Screw Screws Console Assembly Wire Harness Retainer Locking Tab User Interface Assembly Location Of Machine/Motor Control and User Interface Assemblies Figure 3 Recirc Pump 120 VAC Power Cord P4 P5 P6 P7 P8 P9 BLU-YEL-RD FLASH CNTRL WIDE RED BLK P10 Position Sensor BLU E P11 User Interface G R AY
WIRING DIAGRAM 1 3 BK BK 1 2 0 VAC POW ER CORD T THERM I STOR 2 .9 k – 2 0 .5 k Ω PRE W ASH FABRI C SOFTENER DETERGENT HOT COL D BL EACH FRESH FI L L N G L1 BK BK G TO P9 NOT ON AL L M ODEL S 1 2 0 VAC LOG VALVE VALVE COI L RESI STANCE 7 9 0 – 840 Ω 1 3 1 3 1 3 1 3 3 1 1 3 1 3 W W W W V V W W V V R R Y Y R 3 A R DRAI N PUM P 1 0 .
— NOTES — 7-2
PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS: PHONE: 1-800-851-4605 FOR TECHNICAL INFORMA
