Troubleshooting guide

TECH SHEET - DO NOT DISCARD PAGE 5
FOR SERVICE TECHNICIAN'S USE ONLY PART NO. 326038065
PROBLEM
POSSIBLE CAUSE/TEST
NOTE: Possible Cause/Tests MUST be performed in the sequence
shown for each problem.
MOTOR DOESN’T
RUN
1. Unplug washer or disconnect power.
2. Check Installation.
3. Check continuity of motor.
4. Check continuity of lid switch.
5. Discharge and connect capacitor to an ohmmeter in Rx100 scale
(“0” to “infinite”).
6. Check continuity of coil.
7. Check continuity of motor.
8. Check wiring harness connections.
9. Check the PCB by running the Diagnostic Test.
WON’T AGITATE
1. Unplug washer or disconnect power.
2. Check continuity of lid switch.
3. Check continuity of pressure switch.
4. Check continuity of motor.
5. Check drain hose.
6. Check brake actuator.
7. Check mechanism assembly.
8. Check wire harness connections.
9. Check the PCB by running the Diagnostic Test.
WON’T DRAIN
1. Check hose installation.
2. Unplug washer or disconnect power.
3. Check continuity of lid switch.
4. Check wire harness connections.
5. Check continuity of pressure switch.
6. Check that drain hose and drain pump filter are clear of foreign objects.
7. Check continuity of drain pump.
8. Check the PCB by running the Diagnostic Test.
WON’T SPIN
1. Make sure right amount of detergent was used.
2. Unplug washer or disconnect power.
3. Check continuity of lid switch.
4. Tighten the wedge.
5. Check continuity of brake actuator.
6. Check continuity of wiring harness.
7. Check continuity of pressure switch.
8. Check that water pump is clear of foreign objects and not plugged or
damaged.
9. Check motor for abnormal condition. See “Motor doesn’t run.”
10. Check mechanism assembly.
11. Check the PCB by running the Diagnostic Test.
WATER DRAINS
BEFORE END OF
CYCLE
1. Check hose installation. Minimum height 33" (85 cm) from washer to base.
2. Unplug washer or disconnect power.
3. Check the PCB by running the Diagnostic Test.
WATER LEVEL
OVERFLOWS
1. Clothes were placed in basket after fill. Place clothes before filling.
2. Check hose installation.
3. Unplug washer or disconnect power.
4. Check pressure switch continuity.
5. Check seal installation.
6. Check that air dome is clear of foreign objects and not plugged.
7. Check inlet water valve installation.
8. Verify the unit is level.
9. Check pump drain system.
10. Check operating pressure switch.
11. Check the PCB by running the Diagnostic Test.
TROUBLESHOOTING GUIDE