Service Manual

CONNECTIVITY
Whirlpool & Maytag Front-Load Dryers
n
5-3
Connectivity Troubleshooting
If you experience Possible Causes Soluon
Dryer is not connected
to home Wi-Fi router:
The dryer may be in standby
mode.
Touch the POWER/CANCEL buon on the dryer.
The dryer has never been
connected to the home Wi-Fi
router.
See “Connecvity Guide” in this secon, pages 5-2.
Lost connecon to home WiFi
router.
Check whether the router is on and working with other
computers or devices in the home (able to access the Internet).
Weak signal strength or signal
interference between the
dryer and router.
Try to place the wireless router closer to the dryer. It may be
necessary to install a WiFi range extender.
Dryer is connected to
home Wi-Fi router, but
Whirlpool® app or Smart
Grid funcons do not work
User account has not been
properly set up, or the dryer
has not been registered in an
account.
See “Connecvity Guide” in this secon or the Whirlpool™ app
directly for account setup and dryer registraon instrucons.
Verify that the dryer is paired with the customer account in the
app.
Verify correct e-mail address, mobile number, and nocaon
preferences.
Troubleshoong Guide
Connecon Status Console Indicator Lights
Dryer is not connected • Smart Grid (Connected) status indicator is OFF
Dryer is aempng to connect to home WiFi router • Smart Grid (Connected) status indicator is blinking slowly
Dryer is connected to home WiFi router, but Whirlpool™ app
or Smart Grid funcons do not work
• Smart Grid (Connected) status indicator is blinking
Dryer is connected to home WiFi router, and the Whirlpool™
app works
• Smart Grid (Connected) status indicator is ON