Owner's Manual

9
TROUBLESHOOTING
Before calling for service, try the suggestions below to see whether you can solve your problem without outside help.
PROBLEM POSSIBLE CAUSES RECOMMENDED SOLUTIONS
The evaporative air
cooler will not start
The evaporative air cooler is unplugged. Make sure the power supply cord is plugged into
a grounded 3-prong outlet. See the “Electrical
Requirements” section.
The fuse is blown/circuit breaker is tripped. Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker. See the “Electrical
Requirements” section.
Power failure In the event of a power failure, your evaporative air
cooler will operate at the previous settings when the
power is restored.
The water tank is not in the proper position. Securely seat the water tank in place.
The cleaning reminder
indicator on the side
of the evaporative air
cooler is lit.
The indicator will automatically come on
after 100 hours of use
See the Care and Cleaning section for cleaning
instructions. Press and hold the Cool button for 3
seconds to reset the indicator light.
The evaporative air
cooler is not cooling the
air properly
Airow is restricted. Make sure there are no curtains, blinds, or furniture
blocking the front of the evaporative air cooler.
The water tank is empty. Fill the water tank and be sure Cool mode is on. For
added cooling power, add ice cubes to the water tank,
or use the ice packs (on some models).
The air lter is dirty. Clean the air lter.
The relative humidity in the room is too high. The cooling function of the evaporative air cooler is most
effective if the relative humidity level is below 75%. For
added cooling power, add ice cubes to the water tank,
or use the ice packs (on some models).
Remote control (on
some models) is not
working
Remote control battery needs to be replaced See “Installing/Replacing the Battery in the Remote
Control”.
Remote not pointed at sensor on
evaporative air cooler or sensor is blocked.
Be sure to point the remote control torward the sensor
on the evaporative air cooler. Make sure that the path
between the remote control and sensor is not blocked
by furniture or other objects.
There is water on the
oor
Splashing from water tank. To avoid spills and splashing, be sure to ll the water
tank only to the Max level and do not move the
evaporative air cooler when the tank is full. To reduce
the risk of spills, do not remove full water tank while the
air cooler is operating
Condensation on outside surface of water
tank.
If cold water or the ice pack is used in a room with very
high humidity, condensation may form on the outside of
the water tank. This is normal.