L-84 TECHNICAL EDUCATION Vertical Modular Washer MVWC400XW MVWX500XW MVWX550XW MVWX600XW MVWX700XW WTW4950XW WTW5500XW WTW5550XW WTW5600XW WTW5700XW JOB AID W10329932
FORWARD This Whirlpool Job Aid, "Vertical Modular Washer" (Part No. W10329932), provides the In-Home Service Professional with information on the installation, operation, and service of the "Vertical Modular Washer". For specific information on the model being serviced, refer to the “Use and Care Guide,” or “Tech Sheet” provided with the washer. The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.
TABLE OF CONTENTS Page GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Washer Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Model & Serial Number Designations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS (continued) TESTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating The Service Diagnostic Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostic Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fault Code Display Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GENERAL WASHER SAFETY Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.
MODEL & SERIAL NUMBER DESIGNATIONS MODEL NUMBER W T W 4 2 00 BRAND A=Admirl C=Crosley E=Estate I=Inglis M=Maytag N=Amana R=Roper W=Whirlpool ACCESS E=Electric F=Front Load G=Gas H=Horizontial T=Top Load V=Vertical W=Workspace PRODUCT B=Combo C=Compact D=Dryer P=Pedestal T=Thin Twin/Stack W = Washer SERIES 1=Innovation 2=Commercial 3=Compact 4=VMW Good & Stack 5=LEAP & VMW Better 6=Oasis 7=24" Front Load & VMW Best 8=Mid Line Front Load 9=Duet Front Load PRICE POINT LEVELS (1-9) TRADE PARTNER ID (00 = BRAN
MODEL & SERIAL NUMBER DESIGNATIONS (MAYTAG) MODEL NUMBER M E W X 7 00 BRAND A=Admirl C=Crosley E=Estate I=Inglis M=Maytag N=Amana R=Roper W=Whirlpool ACCESS E=Electric F=Front Load G=Gas H=Horizontial T=Top Load V=Vertical W=Workspace PRODUCT B=Combo C=Compact D=Dryer P=Pedestal T=Thin Twin/Stack W = Washer SERIES A=All / Accessory B=Bravos C=Centennial E=Epic S=Stack X=VMW Better Z=Epic Z PRICE POINT LEVELS (1-9) TRADE PARTNER ID (00 = BRANDED) YEAR OF INTRODUCTION X = 2010 COLOR CODE A=Aspen B=Black C=
MODEL & SERIAL NUMBER LABEL AND TECH SHEET LOCATIONS The Model & Serial Number Label and Tech Sheet locations are shown below.
SPECIFICATIONS Model Number WTW49550XW WTW5500XW WTW5550XW Model Description Top-Load Washer Top-Load Washer Top-Load Washer Color White White White Capacity (Cu. Ft. DOE) 3.7 IEC Capacity 4.3 3.7 3.7 Energy Star / Tier Level (2011 2.4 MEF, 4.0 WF 4.3 4.3 Basket Material Stainless Steel 2.4 MEF, 4.0 WF 2.4 MEF, 4.0 WF Bleach Disp. Dump Bleach Stainless Steel Stainless Steel Fab. Sof. Disp.
SPECIFICATIONS (Maytag Models) Model Number MVWC400XW MVWC500XW MVWC550XW Model Description Top-Load Washer Top-Load Washer Top-Load Washer Color White White White Capacity (Cu. Ft. DOE) 3.7 IEC Capacity 4.3 3.7 3.7 Energy Star / Tier Level (2011 2.4 MEF, 4.0 WF 4.3 4.3 Basket Material Stainless Steel 2.4 MEF, 4.0 WF 2.4 MEF, 4.0 WF Bleach Disp. Dump Bleach Stainless Steel Stainless Steel Fab. Sof. Disp. Downeyball Dump Bleach Drawer Dump Bleach Drawer Detergent Disp.
INSTALLATION INFORMATION REFRIGERATOR SAFETY Washer Safety Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.
INSTALLATION REQUIREMENTS INSTALLATION REQUIREMENTS TOOLS AND PARTS Gather required tools and parts before starting installation. Parts needed: (Not supplied with washer) Tools needed: Inlet hoses with flat washers Adjustable or open end wrench 9/ 16" (14 mm) Level To order, please refer to toll-free phone numbers on back page of your Use and Care Guide. ■ ■ ■ ■ 4" min (102 mm ) 8212656RP 8212641RP 8212646RP 8212545RP 10 ft. (3.0 m) Inlet hose, Black EPDM (2 pack) 5 ft. (1.
INSTALLATION REQUIREMENTS (continued) You will need: ■ A water heater set to 120° F (49° C). ■ A grounded electrical outlet located within 4 ft (1.2 m) of power cord on back of washer. ■ Hot and cold water faucets located within 3 ft (0.9 m) of hot ■ DRAIN SYSTEM Floor standpipe drain system of 20-100 psi (138-690 kPa). washer. Installing on carpet is not recommended. ■ Floor must support washer’s total weight (with water and load) of 315 lbs (143 kgs).
INSTALLATION REQUIREMENTS (continued) EL ECTRICAL REQUIREMENTS INSTALLATION INSTRUCTIONS Before you start: remove shipping materials It is necessary to remove all shipping materials for proper operation and to avoid excessive noise from washer. 1. Move washer ■ A 120 volt, 60 Hz., AC only, 15- or 20-amp, fused electrical supply is required. A time-delay fuse or circuit breaker is recommended. It is recommended that a separate circuit breaker serving only this appliance be provided.
INSTALLATION REQUIREMENTS (continued) CONNECT DRAIN HOSE 3. Remove packing tray from drum 5. Attach drain hose to drain port Remove tape from washer lid, open lid and remove cardboard packing tray from tub. Be sure to remove all parts from tray. NOTE: Keep tray in case you need to move washer later. If clamp is not already in place on elbow end of drain hose, slide it over end as shown. Squeeze clamp with pliers and slide black elbow end of drain hose onto black drain port and secure with clamp. 4.
INSTALLATION REQUIREMENTS (continued) 9. Clear water lines 7. Remove drain hose form Run water for a few seconds through hoses into a laundry tub, drainpipe or bucket to prevent clogs. Water should run until clear. hose form from the end of the drain hose. You may need additional parts with separate directions. See “Tools and Parts”. 10. Connect inlet hoses to washer CONNECT INLET HOSES Washer must be connected to water faucets with new inlet inlet valves.
INSTALLATION REQUIREMENTS (continued) 14. Adjust leveling feet 12. Secure drain hose Laundry Tub Standpipe Wall Jam nut Secure drain hose to laundry tub leg, drain standpipe or inlet hoses for wall standpipe with beaded tie strap. If washer is not level, use a 9/16” or 14 mm open-end or adjustable wrench to turn jam nuts clockwise on foot until they are about 1/2” (13 mm) from the washer cabinet. Then turn the leveling foot clockwise to lower the washer or counterclock wise to raise the washer.
PRODUCT OPERATION THEORY OF OPERATION INTRODUCTION The VMW Vertical Modular Washer represents several familiar features from prior designs. It utilizes and improves on the best systems from prior Whirlpool top load automatic washer designs and integrates them into this new design. DRIVE SYSTEM Motor – Bi-directional PSC (Permanent Split Capacitor) 120VAC. Agitation and variable spin speeds are accomplished by applying power in pulses.
Splutch – The splutch is made up of five parts; a spring, housing, cam ring, basket drive gear and pulley. The pulley is connected to the agitator through the agitator shaft. The agitator always moves with the pulley. The basket drive gear is connected to the basket by the inner splines contacting the outer splines of the transmission. The cam ring raises and lowers the basket drive gear. When the basket drive gear teeth are engaged to the pulley teeth the basket will spin along with the agitator.
ACTUATOR The actuator serves several functions. It has a synchronous motor that shifts the splutch slider and monitors the position of the splutch. It also houses a transmission speed/position optical sensor.
LID LOCK MECHANISM Since this washer does not utilize a brake, a lid lock is used to prevent access during use. During a cycle, a lid lock mechanism will lock the lid. The lid must be closed for the machine to fill, wash, drain, or spin. The mechanism houses a switch that senses that the lid is down, a latch solenoid and a switch to confirm that the lid is locked.
CONTROL PANEL AND FEATURES ECO MONITOR Your washer is specially designed to conserve energy and water. Each cycle, along with any selected options, will result in different energy and water usage. As you make your cycle and temperature selections, the Eco Monitor shows how well you are saving energy and water. SOIL LEVEL Soil level (wash time) is preset for each wash cycle.
CONTROL PANEL AND FEATURES (continued) CYCLE SIGNAL Use this option to adjust volume of the signal that sounds at end of cycle. A louder signal is helpful in removing items as soon as cycle is complete. Press and hold Cycle Signal for 5 seconds to turn the button sounds off or on. DEEP CLEAN This option provides enhanced cleaning action for tough stains. It will add additional time to the cycle. Deep Clean should be started on a dry load only and must be selected before tub has started to fill.
CONTROL PANEL AND FEATURES (continued) SOAK This portion of the cycle allows water to soak into the load for optimal cleaning. DONE Once the cycle is complete, this light will come on. Remove the load promptly for best results. WASH You will hear the impeller moving the load. Unlike traditional washers, the load is not covered with water. Low-water cleaning means concentrated cleaning.
CYCLE GUIDE Settings and options shown in bold are default settings for that cycle. If using the Eco Monitor, adjust the temperature and spin speed within that cycle to improve energy usage. Not all cycles and options are available on all models.
USING THE WASHER 1. Sort and prepare your laundry 2. Load laundry into washer Recom mended maximum load height • Empty pockets. Loose change, buttons, or any small object can pass under the impeller and become trapped, causing unexpected sounds. • Sort items by recommended cycle, water temperature, and colorfastness. • Separate heavily soiled items from lightly soiled. • Separate delicate items from sturdy fabrics.
USING LAUNDRY PRODUCT DISPENSERS 3. Add HE detergent to dispenser 5. Add fabric softener to dispenser Detergent tray Fabric softener tray Add a measured amount of HE liquid detergent into detergent tray. This detergent may cause detergent to be dispensed into the washer too early. IMPORTANT: creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and Detergent reduced rinsing performance.
USING LAUNDRY PRODUCT DISPENSERS (continued) 7. Select cycle Turn cycle knob to choose your wash cycle. When knob is lined up with a cycle, you will hear a clicking sound. Indicator for Estimated Time Remaining will light up with a cycle time. For more information, see “Control Panel”. If you do not want to begin a cycle immediately, you may choose DELAY WASH option. 8. Select cycle settings Once you select a cycle, the default settings for that cycle will be lit.
USING LAUNDRY PRODUCT DISPENSERS (continued) 9. Select cycle options WASHER MAINTENANCE WATER INLET HOSES Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker. CLEANING YOUR WASHER Keep your washer as clean and fresh as your clothes.
USING LAUNDRY PRODUCT DISPENSERS (continued) TRANSPORTING YOUR WASHER CLEANING YOUR DISPENSER TRAY 1. Shut off b oth water faucets. Disconnect and drain water inlet hoses. 2. If washer will be moved during freezing weather, follow WINTER STORAGE CARE directions before moving. 3. Disconnect drain from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer. 4. Unplug power cord. 5. Place inlet hoses and drain hose inside washer basket. 6.
TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Solution Possible Causes Vibration or Off-Balance Check the following for proper installation or see “Getting Started” section. Feet may not be in contact with the Washer may not be level. must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet.
TROUBLESHOOTING (continued) First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Solution Possible Causes Washer not performing as expected (cont.) washer stops working Check for proper water supply. inlet valve. Both Hot and Cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.
started to avoid overloading or unbalancing. Do not add more water to the washer. Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and following detergent directions based on your load requirements. Not using HE detergent. TROUBLESHOOTING (continued) To remove suds, cancel cycle. Select DRAIN & SPIN. Select your cycle. Press START. Do not add more detergent.
TROUBLESHOOTING (continued) First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Solution Possible Causes Washer not performing as expected (cont.) Not cleaning or removing stains (cont.) The suds from regular detergent can prevent washer from operating correctly. Not using HE detergent. Use only HE detergent.
TROUBLESHOOTING (continued) First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible causes Solution Washer not performing as expected (cont.) Incorrect or wrong wash or rinse temperatures Check for proper water supply. Are hot and cold inlet hoses reversed? Both hoses must be attached to both washer and faucet, and Check that inlet valve screens are not clogged. Remove any kinks in hoses.
TROUBLESHOOTING (continued) First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Washer not performing as expected (cont.) Incorrect dispenser operation Clogged dispensers or laundry products dispensing too soon. Always select Fabric Softener option to assure proper dispensing. Load dispensers before starting a cycle.
COMPONENT ACCESS This section instructs you on how to service each component inside the 2010 Vertical Modular Washer. The components and their locations are shown. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug washer or disconnect power.
COMPONENT LOCATIONS (continued) Suspension Rods Dispenser Assembly Tub Assembly Tub Ring Impeller View from the front (with the top lifted) Shifter Wire Harness Wire Harness Tub Assembly Counter Balance Belt Drain Pump/Motor Motor Splutch Pulley Drain Pump/Motor Hose Capacitor Suspension Spring View from the bottom with the washer on it's back (with pulley cover removed) 4-2
REMOVING THE CONTROL PANEL Clip Locations Access to the water inlet valves, control and user interface is from inside of the control panel. WARNING Figure 2 Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Figure 3 1. Unplug washer or disconnect power. 5. Lift the panel off of the top, see figure 4. 2. Turn off the water supply to the washer. 3.
REMOVING THE CONTROL 5. Remove the knob by grasping it and pulling it toward you, see figure 2. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Figure 2 6. Remove one (1) screw and release two (2) locking tabs on the User Interface to replace control, see figure 3. 1. Unplug washer or disconnect power. Screw Tab Capture 2. Turn off the water supply to the washer. 3.
USER INTERFACE REMOVAL AND INSTALLATION PROCEDURE WARNING 2. Remove the seven (7) screws circled in Figure 1 that secure the user interface to the console. Original Black Plastic Actuator Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. White Plastic Actuator Printed Circuit Board Figure 2 IMPORTANT Electrostatic Discharge (ESD) Sensitive Electronics ESD problems are present everywhere.
REMOVING THE TOP Access to the detergent dispenser and lid switch/latch assembly is from under the top. The top his held on with by channel connections at the front and two screws at the rear. 6. While still keeping it lifted, push the top back about ¼ ", see figure 3. WARNING 7. Tilt the top up on the rear hinges, 1/4" Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1.
REMOVING THE WATER INLET VALVE The water valves are located under the control panel. 3. Remove the control panel. See the section: “REMOVING THE CONTROL PANEL”. WARNING 4. Lift the panel off of the top. 5. Remove the hoses. Use a towel to catch any water drippings. 6. Unplug the harness from the valve coils. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 7.
REMOVING THE DETERGENT DISPENSER ASSEMBLY The detergent dispenser assembly fits into the top. Remove Dispenser Drawer WARNING Figure 2 5. Remove the dispenser drawer, see figure 2. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 6. Remove the (2) screws securing the dispenser to the front trim, see figure 3. Remove Screws From Behind Dispenser 1. Unplug washer or disconnect power. 2.
REMOVING THE LID SWITCH/LOCK ASSEMBLY The lid switch/lock assembly is located under the top on the front right-hand side. Screws WARNING Clips Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Figure 2 5. Remove the two (2) mounting screws securing the switch to the top, see figure 2. 1. Unplug washer or disconnect power. 6. Remove the switch. 2. Turn off the water supply to the washer.
REMOVING THE LID STRIKE ON GLASS LID MODELS 1. Push a small screwdriver into the hole of the lid strike to release a locking tab. 2. Turn the strike counter clockwise. 3. Pull the strike out of the mounting hole. Turn Counter Clockwise Rubber Bumper Place Screwdriver Here Lid Strike Glass View of upper right corner of underside of the glass top.
REMOVING THE SHIFTER WARNING 2. Turn off the water supply to the washer 3. Use cardboard or padding to lay washer on the front cabinet. 4. Disconnect hoses Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug washer or disconnect power. 5. Remove the harness from the shifter, see figure 1. 6. Remove the two mounting screws, see figure 1. 7. Lift out.
REMOVING THE DRAIN PUMP Access to the drain pump is from the bottom of the unit. The drain pump seals against the tub at two points (see the image on the right). WARNING 3. Use cardboard or padding to lay washer on the front cabinet. 4. Disconnect hoses 5. Remove the harness from the pump motor. 6. Remove hose clamp and hose, see figure 1. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 7.
REMOVING THE DRIVE BELT AND MOTOR WARNING 2. Turn off the water supply to the washer. 3. Use cardboard or padding to lay washer on the front cabinet. 4. Disconnect hoses. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug washer or disconnect power. 5. Remove pulley cover. 6. To remove the belt, pull out on the belt and turn the splutch pulley until the belt slides off. 7.
REMOVING THE SPLUTCH WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug washer or disconnect power. 3. Remove the belt. See the section: “REMOVING THE DRIVE BELT AND MOTOR”. 4. Hold the splutch pulley and remove the mounting bolt, see figure 1. Lift off the pulley. 5. 6. Remove the shifter. See the section: “REMOVING THE SHIFTER”. 7.
REMOVING THE GEARCASE WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug washer or disconnect power. 8. Remove the belt. See the section: “RE MOVING THE DRIVE BELT AND MOTOR”. 9. Remove the motor. See the section: “REMOVING THE DRIVE BELT AND MOTOR”. 10. Remove the splutch assembly. See the section: “REMOVING THE SPLUTCH”. 11. Remove the shifter.
REMOVING THE GEARCASE (continued) As an alternative to the previous steps, the belt, motor, splutch, shifter and capacitor may also be removed along with the gearcase as outlined below: 1. Unplug washer or disconnect power. NOTE: The tub and gearcase has 8 mounting holes. Only 4 are used. If they strip out during reassembly, the other holes can be used to re-mount the gearcase. 2. Turn off the water supply to the washer. 3. Remove the basket. See the section removing the impeller and basket. 4.
REMOVING THE TUB RING WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug washer or disconnect power 2. Raise the top on the hinges. See the section: “REMOVING THE TOP”. 3. To release the tub ring from the tub; first, press press back and down on the top of the tub ring to reduce pressure on the keyed locking tab, then release the tab, see figure 1. 1.
REMOVING THE IMPELLER AND BASKET WARNING 5. Remove tub ring. 6. Remove impeller bolt cover, see figure 1. 7. Remove impeller bolt. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 8. Remove impeller. 9. Remove impeller. 1. Unplug washer or disconnect power. 2. Turn off the water supply to the washer. 3. Raise the top on the hinges. See the section: “REMOVING THE TOP”. 4.
BASKET DRIVE BLOCK REMOVAL AND INSTALLATION PROCEDURE WARNING Impeller Impeller Bolt Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Figure 2 Spanner Wrench 1. Unplug washer or disconnect power. NOTE: Always install a new drive block, driven hub and spanner nut if the basket, drive assembly or drive block are removed for service. See figure 1.
BASKET DRIVE BLOCK REMOVAL AND INSTALLATION PROCEDURE (continued) 6. Install new drive block onto spin tube. The drive block should be fully seated on the spin tube with the stops resting on the top of the spin tube. See Figure 5. Spin Tube Drive Block Stop Figure 7 10. Place spanner wrench on spanner nut. Mark starting location of spanner wrench. See Figure 8. Start Figure 5 7. Install the new driven hub using new screws supplied in kit, screw in only half way initially.
REMOVING THE TUB WARNING Ball Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Figure 1 Hang Suspension Rod Here 1. Unplug washer or disconnect power. 2. Turn off the water supply to the washer. 3. Raise the top on the hinges. See the section: “REMOVING THE TOP”. 4. Remove harness from control and water valves to set the top aside. 5. Remove the basket.
—NOTES— 4-22
FOR SERVICE TECHNICIAN’S FOR SERVICE TECHNICIANSUSE ONLYONLY Testing Tech Sheet DANGER Do not discard WARNING Electrical Shock Hazard Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. Disconnect power before servicing. Replace all parts and panels before operating. After performing voltage measurements, disconnect power before servicing. Failure to do so can result in death or electrical shock.
FOR SERVICE TECHNICIANS ONLY L RESET - Rotate cycle selector knob counterclockwise to clear sequence. R a. Rotate cycle selector knob clockwise one click and wait ½ second. R b. Rotate cycle selector knob clockwise one click and wait ½ second. R c. Rotate cycle selector knob clockwise one click and wait ½ second. d. Rotate cycle selector knob counterclockwise one click and wait ½ second. e. Rotate cycle selector knob clockwise one click.
FOR SERVICE TECHNICIANS ONLY DIAGNOSTIC GUIDE FAULT CODE DISPLAY MODE Before servicing, check the following: Make sure there is power at the wall outlet. Has a household fuse blown or circuit breaker tripped? Was a regular fuse used? Inform customer that a time-delay fuse is required.
FOR SERVICE TECHNICIANS ONLY AUTOMATIC TEST MODE CALIBRATION MODE To access Automatic Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED’s or display correspond as follows: IMPORTANT: Calibration must be performed when any of the following components have been replaced: Main Control, Basket, Drive Assembly, Motor, and Capacitor.
FOR SERVICE TECHNICIANS ONLY UI TEST MODE SOFTWARE VERSION DISPLAY MODE To access UI (User Interface) Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED’s or display correspond as follows: To access Software Version Display Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes.
FOR SERVICE TECHNICIANS ONLY OVER SUDS CONDITION DETECTED F0 f0 On DISPLAY DONE SPIN RINSE WASH ERROR NUMBER Status LEDs SENSING* DONE SPIN RINSE WASH Explanation & Recommended Procedure FAULT NUMBER Status LEDs SENSING* DESCRIPTION DISPLAY FAULT/ERROR CODES (continued) — See page to access Fault Code Display Mode E2 e2 On Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level.
FOR SERVICE TECHNICIANS ONLY LID UNLOCK FAULT On On On F5 f5 On On Fault is displayed if Lid Lock has not moved into unlocked position or motor cannot be powered. • Check for lock interference with lock striker. • Main control cannot determine if lid lock is in an unlocked state. • See TEST #8: Lid Lock. LID NOT OPENED BETWEEN CYCLES On On On f5 F5 On On On On Fault is displayed when the main control cannot determine speed of basket.
FOR SERVICE TECHNICIANS ONLY AUTOMATIC TEST MODE — See page to access Automatic Test Mode Press the START button to begin the Automatic Test. NOTE: Lid must be closed with lid lock enabled to perform Automatic Test. STATUS LEDs On On 01 1 On 02 5 On On On 03 5 On On 04 5 On On On 05 5 On 06 5 On On On On 07 45 On On 08 ~5-15 On On On 09 10 On 10 ~30-40 LID WILL LOCK LID LOCK In Seconds DONE If Available SPIN Est.
FOR SERVICE TECHNICIANS ONLY MANUAL TEST MODE — See page to access Manual Test Mode Pressing the START button will activate/deactivate each output. When the output is activated, the corresponding Status LED’s will flash. NOTE: Lid must be closed and locked to perform SPIN tests. LID LOCK DISPLAY DONE SPIN RINSE SOAK SENSING Output Details NOTE: Outputs will time-out after 5 minutes. WASH STATUS LEDs OUTPUT If Available 00 LID LOCK Lock and unlock the lid.
DIAGNOSTICS FOR SERVICE TECHNICIANS ONLY WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DIAGNOSTIC GUIDE • A potential cause of a control not functioning is corrosion on connections. Observe connections and check for continuity with an ohmmeter. • Connectors: Look at top of connector. Check for broken or loose wires.
TROUBLESHOOTING GUIDE FOR SERVICE TECHNICIANS ONLY TROUBLESHOOTING GUIDE NOTE: Always check for error codes first. NOTE: Always check for error codes first. Some tests will require accessing components. For detailed troubleshooting procedures, refer to “Troubleshooting Tests” . PROBLEM WON’T POWER UP • No operation • No keypad response • No LEDs or display POSSIBLE CAUSE No power to washer. Check power at outlet, check circuit breakers, fuses, or junction box connections.
2. Balance ring water leak. Basket should not bounce up and down more than once when pushed. Weak suspension. WON’T FILL No water supplied to washer. 1. Check water connections to washer. 2. Verify hot and cold water supply is on. Check for plugged filter or screen in the water valve or hoses. Check for proper drain hose installation. See TEST #2. . See TEST #1: Main Control. Plugged filter/screen. TROUBLESHOOTING GUIDE (continued) Drain hose installation. Valve problem.
TROUBLESHOOTING GUIDE (continued) TROUBLESHOOTING GUIDE TECHNICIANS (continued) FOR SERVICE ONLY Some tests will require accessing components. See Figures 7 & 8 for component locations. For detailed troubleshooting procedures, refer to “Troubleshooting Tests” . PROBLEM WON’T SPIN POSSIBLE CAUSE Is lid lock showing open during the cycle? Drive belt. Harness connections. Shifter problem. Motor problem. See TEST #3b: Drive System–Motor. Tachometer issue.
TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TROUBLESHOOTING TESTS TEST #1: Main Control This test checks for incoming and outgoing power to and from main control. This test assumes that proper voltage is present at the outlet. 1. Unplug washer or disconnect power. 2. Remove console to access main control. 3.
2. Remove console to access main control. 3. Check the AC power cord for continuity. (See Figure 9, page 20.) 4. Verify that ALL connectors are inserted all the way into the main control. 5. Plug in washer or reconnect power. 6. Is the “Diagnostic LED” ON or OFF? (See Figure 3 below for LED location.) 8. With a voltmeter set to DC, connect black probe to J9-3 (Circuit Gnd) and red probe to J9-8 (+13VDC).
If one or more DC voltages are still missing, TEST #3a: Drive System – Shifter go to step 10. This test checks connections, shifter motor, 10. Check if console UIassembly is affectingis the main the Resistance should be between 890–1.3k Ω . 9. Check if shifter affecting switch, and optical sensor. control DCcontrol supplies. main DC supplies. If resistance readings are tens of ohmsStrip NOTE: Refer to(continued) Figure 4, “Shifter Assembly TROUBLESHOOTING GUIDE a. Unplug washer or disconnect power.
TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY IMPORTANT: Lid must be closed with Lid Lock Resistanceenabled should bethebetween 2k to 3.5k to run SPIN and AGITATE tests.Ω. If values are Itcorrect, reconnect J16 and NOTE: will take between 4-15 seconds for proceed to step 7. the shifter to change states. If valuesare open or out of go range, If 120VAC is present, to step 9. 120VAC is not present, to step 17. go to stepIf 13. 7. Plug in washer or reconnect power. Shifter Switch: 9.
2. Unplug washer or disconnect power. If values are open or out of range, go to step 11. 3. Check to see if basket will turn freely. If values are correct, go to step 15. (continued) If basket TROUBLESHOOTING turns freely, go to step 4. 11.GUIDE Tilt washer back to access the bottom of the washer and the drive motor area. TECHNICIANS ONLY not turn SERVICE freely, determine what If basket doesFOR accessing bottom of washer. 12.
machine harness and repeat step 1. to J16-5 (N), red probe to J16-7 (CCW Winding). 14. With an ohmmeter, check the motor If 120VAC is cycling ON during CCW windings at the following motor connections. rotation, go to step 9. Motor Winding Motor Pinout not present, go to Test #1: If 120VAC is TROUBLESHOOTING GUIDE (continued) CW Winding Pins 4 & 6 Main Control, page 12. CCW Winding Pins 3 & 6 FOR SERVICE TECHNICIANS ONLY 9. Unplug washer or disconnect power. 15. Test Motor Capacitor. 9.
2. Access the console’s electronic assemblies and visually check that the electronics and housing TEST #4: Console and Indicators assembly is properly inserted into the front console. Console and Indicators Check: 3. If visual check passes, replace the user This procedure checks the cycle selector TROUBLESHOOTING GUIDE interface assembly.(continued) knob, indicators, buttons, beeper, and if it 4. Reassemble all parts and panels. exists—the 7-segment display.
3. Unplug washer or disconnect power. 4. Remove console to access main control. 5. Remove connector J3 from the main control. With an ohmmeter, measure the resistance of the temperature thermistor between pins J3-9 and J3-10. Verify that the approximate resistance, shown in the table below, is within ambient temperature range. TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY WARNING THERMISTOR RESISTANCE Approx. Temperature Approx.
TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY 4. Remove console to access main control. 5. Check hose connection between the pressure transducer on the main control and the pressure dome attached to the tub. 6. Check to ensure hose is routed correctly in the lower cabinet and not pinched or crimped by the back panel. 7. Verify there is no water, suds, or debris in the hose or dome. Disconnect hose from main control and blow into hose to clear water, suds, or debris. 8.
TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY Console Electronics & Valves (Figure 7) AC Cord Cold Water Valve Temperature Thermistor Fabric Softener Valve Hot Water Valve Oxi Valve Pressure Hose J2 J16 J7 J9 J15 J3 Main Control Board User Interface Drain Pump and Drive System (Figure 8) Shaft Pulley Shifter Assy PSC Motor Connector Shifter Assy Connector PSC Motor Counterweight Motor Pulley Drain Pump Drive Belt Drain Hose Run Capacitor Specifications Voltage: Frequ
Wiring Diagram WIRING DIAGRAM Washer IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for ESD information. NOTE: Schematic shows shifter in SPIN position, lock switch open, and motor off. Main Control Power Cord J2 1 2 3 L1 GND N Chassis Ground White Water Valves 890 to 1.
PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS: PHONE: 1-800-851-4605 FOR TECHNICAL INFO
