User Manual

13
Troubleshooting
Problem Possible Causes Solutions
The machine won't
operate
 The glass door freezer is un-
plugged
 The voltage is not in the correct
range
 Too many appliances running form
 Push the plug completely into the power source
 Make sure that the glass door freezer runs on a
dedicated power source that can support the
maximum power consumption of the glass door
freezer
 Run the glass door freezer on a dedicated power
Noise during operation
 The legs are not leveled
 Certain sounds are normal
 Make sure legs are properly installed
 See “Normal Sounds”
The compressor runs
for 1 to 5 minutes and
stops
 The voltage is not in the correct
range
 Unplug and restart when the power is normal
The compressor runs
but the inner liner
does not get very cold
 The ambient temperature is too
high
 The system is blocked
• If temperature is higher than 90°F, the unit need
longer to cool to the set temperature
• Contact Whynter Service Department via email at
[e-mail]
The glass door freezer
does not cool suffi-
ciently
 Freezer door being opened fre-
quently
 Freezer door left open for a while
 Not enough adequate clearance
 Freezer is overfilled
 Ambient temperature is too high
 Refrain from opening the glass door freezer door
recurrently
 Make sure to close freezer door
 Follow recommended clearance measurements
 If temperature is higher than 90°F, the unit need
longer to cool to the set temperature
The compressor does
not run
 The controller is faulty (the power
indicator is not on)
 The temperature is set too high
and the ambient temperature is
too low
 Contact Whynter Service Department via email at
[e-mail]
 Set the glass door freezer to a lower temperature
Door does not fully
close
 Legs are not properly leveled
 Stored items holding door open
 See “Leveling the Glass Door Freezer”
 Move stored item to a different location
Food defrosting
 Freezer is unplugged
 Fuse blown
 Freezer door being opened fre-
quently
 Freezer door left open for a while
 Push the plug completely into the power source
 Replace fuse or reset the breaker
 Check to see if an object is holding the door open
Excessive frost
buildup
 Door left open too frequent or too
long door openings
 High humidity
 Check to see if an object is holding the door open
 Open the door less often
Many common glass door freezer problems are easily resolved. Try the troubleshooting suggestions below
to see if the problems can be resolved before having to contact the service department.