Use and Care Manual
13
Troubleshooting
Problem Possible Causes Solutions
The appliance does not
operate
There is a power failure.
The appliance is not plugged in.
A house fuse has blown or the circuit
breaker is tripped.
Ensure the appliance is plugged in and the pow-
er outlet has power.
Replace the broken fuse or reset the breaker.
The appliance is not
reaching the desired
temperature
The appliance is placed too close to a heat
source
The door is opened too often.
The door is not closed completely.
The door gasket does not seal properly.
Adjust the temperature.
Keep the appliance away from sunshine or other
heat sources.
Close the door tightly and do not open the door
too frequently or for a long period of time.
Ensure the door gasket is not loose..
Frost forming inside the
appliance
The environment is too humid.
The ambient temperature is too low.
The door is opened too frequently for a
long period of time.
Although this unit uses an auto-defrost system,
under certain conditions, manual defrosting may
required. If frost builds up, try running the cooler
on a warmer temperature setting.
Close the door tightly and do not open the door
too frequently or for a long period of time.
Unplug the unit to allow the frost to melt.
The appliance turns itself
on and off frequently
The ambient (room) temperature is too low
or high.
A large amount of contents has been add-
ed to the appliance.
The door is opened too often.
The door is not closed completely.
The door gasket does not seal properly.
Decrease or increase the ambient (room) tem-
perature.
To minimize internal temperature fluctuation, do
not add large amount of contents at once.
Close the door tightly and do not open the door
too frequently or for a long period of time.
Ensure the door gasket is not loose.
The appliance makes too
much noise
If the noise is from the fan, it may be nor-
mal operating noise.
Contraction and expansion of the inside
walls may cause popping and crackling
noises.
The appliance is not level.
The fan makes normal fan noises.
Some popping or cracking noises are normal.
They are caused by expansion and contraction of
the inside walls due to temperature changes.
Make sure the unit is on a hard and level sur-
face. Do not place the appliance on carpet.
The door does not close
properly
The appliance is not level.
The door was reversed and not properly
installed.
The shelves are out of position .
Make sure the appliance is on a hard and level
surface. Avoid placing the appliance on a car-
peted or soft surface.
Reinstall door.
Correctly install the shelves.
Condensation builds up
on the glass door.
Ambient temperature or humidity is high. Lower the room humidity by a dehumidifier or air
conditioner.
Frost forming inside the
appliance.
Drawer(s) blocking internal fan.
Items are blocking the internal fan.
Move drawer(s) to the bottom portion of the ap-
pliance
Move items so they do not block the fan.
Hygrometer reading is
off.
Calibrate Analog Hygrometer Inside of a sealed plastic container, place a small
container filled with salt and a few drops of wa-
ter, along with the hygrometer. After about 8
hours, the humidity inside of the container should
reach 75% humidity. Adjust the needle of the
hygrometer with a screwdriver on the back to
reflect 75%.
Sap/Oil spots can be
found on shelves and
drawers
The sticky blotches or glue-like residue
inside the cigar humidor is from the oils in
the Spanish Cedar wood.
Spanish Cedar is naturally oily and it is in the oils
where Spanish Cedar gets the rich spicy aroma.
Being a wood that naturally grows in the humid
conditions of Central America, the Spanish Ce-
dar wood is naturally mold resistant, and re-
sistant to the tobacco beetle.
The natural oils can migrate to the surface of
shelves or drawers and other parts of the humi-
dor, such as the door and humidity tray. These
natural oils can be cleaned using alcohol. Alt-
hough somewhat annoying, the more oils in your
Spanish Cedar wood, the more pleasing the aro-
ma will be.