USER INSTRUCTIONS THE WIDEX CLEAR™440, 330, 220 SERIES C4-9/C3-9/C2-9 model Behind-the-ear
YOUR WIDEX CLEAR™ HEARING AID (To be filled out by the hearing care professional) CLEAR440 CLEAR330 CLEAR220 Programs: Master Music TV Comfort Reverse focus Audibility Extender Phone T M+T Zen Master + Zen Master + Reverse focus Master + Audibility Extender Master + T Master + M+T Master + Phone Zen+ Phone+ Date Your hearing care professional 2
CONTENTS THE HEARING AID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Acoustic indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 The battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Inserting the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
THE HEARING AID The illustration below shows the hearing aid without the ear-set. The choice of ear-set solution depends on your specific needs. Please refer to the separate ear-set user manual. 1. Microphone openings 2. Volume control (optional) 3. Program button 4. On/off switch 5. Battery drawer with nail grip 1 2 3 4 5 If you need help to identify the serial number (usually six or seven digits) on the product, please contact your hearing care professional.
NOTE In addition to these user instructions, a separate user manual is provided describing the various ear-set solutions available for your hearing aid: “Ear-sets for Widex BTE hearing aids”. WARNING This booklet and the manual “Ear-sets for Widex BTE hearing aids” contain important information and instructions. Read these booklets carefully before you start using the hearing aid. NOTE Your hearing aid, ear-set and accessories may not look exactly as illustrated in this booklet.
Intended use The hearing aids are intended as air conduction amplification devices to be used in everyday listening environments. The hearing aids may be provided with the Zen program intended to provide a relaxing sound background (i.e. music/noise source) for adults who desire to listen to such a background in quiet. Indications for use The devices are indicated for individuals with a range of hearing loss severity from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss configurations.
Acoustic indicators The hearing aid may be set to produce a signal to indicate the use of certain functions. The signal may be a spoken message or tones. The signal can also be deactivated.
The battery We recommend zinc-air batteries. Use a size 13 battery for the hearing aid. To obtain replacement batteries, please consult your hearing care professional. It is important to take note of the expiry date and the recommendations on the battery pack regarding disposal of used batteries. Inserting the battery Before inserting a new battery into the hearing aid, remember to remove the adhesive tab. Once the tab has been removed, the battery will start functioning after a few seconds.
Place the battery in the drawer, so that the plus (+) sign on the battery faces upward. You can use the battery magnet provided to steer the battery into place. + If the battery drawer does not close easily, the battery is incorrectly inserted. When changing battery, it is a good idea to hold the hearing aid over a table. The hearing aid may be provided with a special battery drawer, helping to secure the battery in the drawer.
Low battery indication An acoustic indicator will sound when the battery is nearly exhausted, unless this function has been disabled (see page 7). We recommend that you always have a spare battery with you. WARNING Never leave an exhausted battery in the hearing aid. Exhausted batteries may leak, damaging the hearing aid. WARNING Your hearing aid may stop functioning, for instance if the battery is exhausted.
Turning the hearing aid on and off The battery drawer of the hearing aid also functions as the on/off switch. Push the switch upwards to turn on the hearing aid. An acoustic indicator will indicate that the hearing aid has been switched on unless this function has been disabled. Push the switch downwards to turn off the hearing aid. The word “OFF” is clearly visible on the switch when the hearing aid is turned off. Note: Another way to verify that the hearing aid is turned on is to cup it in your hand.
Right/left identification If you wear hearing aids on both ears, the hearing aids can be provided with coloured marks (red mark = right and blue mark = left). The arrow shows the position of the identification mark.
Positioning the hearing aid Insert the earpiece in the ear canal while holding the lower part of the tube. It may help to pull the outer ear backwards and upwards with the opposite hand. Place the hearing aid behind the ear, so that the hearing aid and tube rest comfortably on the ear, close to your head. The illustrations show an open ear-tip. For further information on ear-tip/earmould types, anchors and procedures, see the separate ear-set user manual provided.
Removing the hearing aid Remove the hearing aid from its position behind the ear. Carefully pull the earpiece out of the ear canal, while holding the lower part of the tube. If the earpiece is provided with an extraction cord, take hold of this and carefully pull the ear-tip out of the ear canal.
Volume adjustment The hearing aid volume is adjusted automatically in accordance with your sound environment. Your hearing aid may furthermore be provided with a volume control, shaped like a small lever. Push the lever upward to gradually raise the volume. Push the lever downwards to gradually lower the volume. In the default setting, any volume adjustment will affect both hearing aids. To alter the increments in which the volume is increased or decreased, consult your hearing care professional.
WARNING If the volume in the hearing aid is generally too loud or too weak, or the reproduced sounds are distorted, or if you would like any further information, consult your hearing care professional.
Lost partner alarm (Note: Only applicable if this feature is available and has been activated by your hearing care professional.) If one of your hearing aids falls off your ear, and/or the battery is exhausted, a tone signal and a spoken message will sound two times in the other hearing aid. Programs Your hearing aid may be provided with several of the following programs, plus the special Zen program called Zen+. In some hearing aids, the Phone+ program can be made available instead of Zen+.
M+T In this program you listen via the hearing aid microphones (M) and the telecoil (T). Zen Generates different kinds of tones or noise. Compound programs The Master program in one ear and Zen, Reverse focus, Audibility Extender, T, MT or Phone in the other. Zen+ Special Zen program with up to three different Zen styles Phone+* For phone use only. Transmits the telephone sound received in one hearing aid to the other hearing aid.
Zen program Your hearing aid may be provided with a unique optional listening program called Zen. It makes musical tones (and sometimes a rushing noise) in the background. The Zen program may be used alone (without amplification) in quiet when you are not required to hear surrounding sounds. Or, it may be used with amplification so that both the surrounding sounds and the generated sounds (fractal tones and noise) are heard together.
Benefits The Zen program may provide a relaxing listening background for some people. When the Zen program is used in a tinnitus management program, its wearer may experience some relief from tinnitus. Indications for use The Zen program is intended to provide a relaxing sound background (i.e., music/noise source) for adults who desire to listen to such a background in quiet.
Switching between the listening programs To change programs, press the program button briefly. Each time you switch to another program, an acoustic indicator will sound unless this function has been disabled.
Zen+ This program is accessed via a long press (more than 1 second) on the program button on the hearing aid or the RC‑DEX. A short press then allows you to cycle through the available Zen styles. You can exit Zen+ by pressing and holding the program button for more than 1 second. Phone+ If your hearing aid is programmed with Phone+ instead of Zen+, this program is accessed via a long press (more than 1 second) on the program button on the hearing aid.
Using a telephone When using a telephone, we recommend that you hold the telephone against your head at an angle above your ear, rather than directly against the ear. If the sound is not optimal, try moving the telephone earpiece to a slightly different position.
CLEANING The following cleaning accessories are available for the hearing aid and ear-set*. For cleaning the ear-set, see the user manual “Ear-sets for Widex BTE hearing aids”. 1. Cloth 2. Wax removing tool 3. Cleaning thread Contact your hearing care professional if you need additional supplies of cleaning accessories. * Selection depends on ear-set type.
The hearing aid Clean the hearing aid with the soft cloth after use. I f the microphone openings are still blocked, contact your hearing care professional. WARNING Never use water or cleaning solutions to clean the hearing aid, as this may cause it to malfunction. When the hearing aid is not in use, keep it in a warm, dry place with the battery drawer open, to ventilate the hearing aid and allow it to dry.
ACCESSORIES A variety of assistive listening devices are available for your hearing aid.
Direct audio input (DAI) The hearing aid can be furnished with an audio shoe. This allows direct connection to different kinds of accessories (FM and CROS/Bi-CROS systems), as well as external audio equipment (radio, TV, etc.). On the form on the next page, your hearing care professional can make a note of the audio programs you have access to and where they are located. For more information on the use of audio input consult your hearing care professional.
Program order DAI M-DAI 1 2 3 4 5 WARNING If the hearing aid is connected to equipment which is connected to the electrical mains, this equipment must comply with IEC 60065, IEC 60950-1, IEC 60601-1 or equivalent safety standards.
FM systems The Widex FM system, SCOLA, consists of a wireless microphone and a receiver clicked onto the hearing aid via an FM shoe. The system can be set according to your needs. For more information on the SCOLA FM system, consult the SCOLA™ FM system user manuals. For help in determining whether you could benefit from a remote control or other accessories, please consult your hearing care professional.
IN CASE OF MALFUNCTION Problem Possible cause Solution The hearing aid is completely silent The hearing aid is not turned on Make sure the battery drawer is pushed all the way upwards The battery does not Insert a new battery in work the hearing aid The hearing aid volume is not powerful enough Your ear is blocked by earwax Contact your ENT doctor/physician Your hearing may have changed Contact your hearing care professional The hearing aid whistles continuously Your ear is blocked by earwax Co
Problem Possible cause Solution The hearing aids do not respond with a corresponding change in volume or program to the DEX The DEX is used beyond the trans mission range Move the DEX closer to the hearing aids Strong electromagnetic interference in the vicinity Move away from known source of EM interference The DEX and the hearing aids are not matched Check with hearing care professional to make sure DEX is matched with hearing aids You hear “interrupted” speech (on and off) from the hearing ai
CARING FOR YOUR HEARING AID The hearing aid is a valuable object and should be treated with care. Here are some things you can do to prolong the life of your hearing aid: CAUTION • Turn off your hearing aid when it is not in use. Remove the battery if the hearing aid will not be used for several days. • When the hearing aid is not in use, keep it in its case in a dry location out of reach of children and pets. • Do not expose the hearing aid to extreme temperatures or high humidity.
WARNINGS WARNING Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even f atalities. In case of ingestion, contact a physician immediately. • Keep hearing aids and their parts, accessories and batteries out of reach of children and anyone else who might swallow such items or otherwise cause injury to themselves. Do not change batteries in front of them and do not let them see where you keep your battery supply.
WARNING • Risk of explosion if battery is replaced by an incorrect type or recharged. Dispose of used batteries according to the instructions. • Never allow others to wear your hearing aid, as this could cause permanent damage to their hearing. • When selecting a listening program, please remember that there are situations in which it is particularly important to be able to hear the surrounding sounds (e.g. traffic, warning signals). • The hearing aid is made of modern non-allergenic materials.
WARNING • Please note that when using any type of hearing aid, you must allow regular ventilation of the ear. If the ear is not adequately ventilated, there may be a slightly increased risk of infection or disease in the ear canal. We therefore recommend that you remove the hearing aid and ear-set from your ear when you go to bed, to allow the ear canal to be ventilated. If possible, you should also remove your hearing aid and ear-set during the day if there are any periods when you do not need them.
WARNING Interference with active Implants • In order to show caution, we advise to follow the guidelines recommended by manufacturers of defibrillators and pacemakers regarding use of mobile phones: • If you wear an active implantable device keep the Wireless Hearing Aids and Hearing Aid Accessories such as wireless remote controls or communicators at least 15 cm away from the implant. • If you experience any interference, do not use the hearing aids and contact the manufacturer of the implant.
CAUTION • Your hearing aid has been tested for interference according to international standards. Nevertheless, it is possible that unforeseen interference may occur in the hearing aid due to electromagnetic radiation from other products such as alarm systems, room surveillance equipment and mobile phones.
ADVICE NOTE • The hearing aid will not restore normal hearing and will not prevent or improve a hearing loss resulting from organic conditions. However, the hearing aid can help you to make the best possible use of your remaining hearing ability. You should also bear in mind that it can take time to get used to a new hearing aid and new sounds. • In most cases, using the hearing aid infrequently will not permit you to gain full benefit from it.
Adapting to your hearing aids Congratulations for taking the first steps toward restoring your communication skills with the purchase of state-of-the-art hearing aids from Widex. Because many of the sounds you may now hear have not been fully audible without hearing aids, we urge you to take a few minutes to perform the following simple activities in the order listed. Do these first in quiet settings, then try them in noisier surroundings.
• We hear in our brain, not in our ears. It will take your brain some time to fully adapt to the new sounds you are hearing. It is not unusual, for example, to hear certain sounds, such as your own footsteps, or a newspaper rustling, or the refrigerator humming, that people with normal hearing take for granted and thus don’t consciously process. Be patient and allow yourself a few weeks to adapt. Your brain will learn to ignore them if they are not important.
REGULATORY INFORMATION FCC ID: TTY-C49 IC: 5676B-C49 Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to operate the equipment.
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.
Hereby, Widex A/S declares that the C4-9, C3-9 and C2-9 are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration of Conformity can be found at: http://www.widex.
Electrical and electronic equipment (EEE) contains materials, components and substances that can be hazardous and present a risk to human health and the environment when waste electrical and electronic equipment (WEEE) is not handled correctly. Do not dispose of hearing aids, hearing aid accessories and batteries with ordinary household waste.
ADDITIONAL PROGRAM FORMS Programs available in your hearing aid: Program 1: Program 2: Program 3: Program 4: Program 5: Special program: 46
Programs available in your hearing aid: Program 1: Program 2: Program 3: Program 4: Program 5: Special program: 47
SYMBOLS SYMBOLS Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc .) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol . If appropriate, the date of manufacture may also be stated . Date of manufacture The date when the product was manufactured . Use-by date The date after which the product is not to be used . Batch code The product’s batch code (lot or batch identification) .
Symbol Title/Description Keep dry The product must be protected from moisture and/or The product must be kept away from rain Lower limit of temperature The lowest temperature to which the product can be safely exposed . Upper limit of temperature The highest temperature to which the product can be safely exposed . Temperature limits The highest and lowest temperatures to which the product can be safely exposed .
Symbol Title/Description CE mark The product is in conformity with the requirements set out in European CE marking directives . Alert The product is identified by R&TTE Directive 1999/5/EC as an equipment Class 2 product with some restrictions on use in some CE member states . C-Tick mark The product complies with EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand market . Interference Electromagnetic interference may occur in the vicinity of the product .
WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark www.widex.com Manual no.
