User manual

31
Problem Possible cause Solution
Your two
hearing aids
are not work-
ing in syn-
chrony
The connection be-
tween the hearing
aids is lost
Turn the hearing aids
off and on again
The hearing
aids do not
respond with
a correspond-
ing change in
volume or
program to
the DEX
a. The DEX is used
beyond the trans-
mission range
b. Strong electro-
magnetic interfer-
ence in the vicin-
ity
c. The DEX and the
CLEAR hearing
aids are not
matched
a. Move the DEX closer
to the CLEAR hearing
aids
b. Move away from
known source of EM
interference
c. Check with dispenser
to make sure DEX is
matched with CLEAR
hearing aids
You hear
“inter rupted”
speech (on
and off) from
the hearing
aids or no
speech (mut-
ed) from the
transmitting
ear.
a. The battery in one
of the hearing aids
has expired
b. Strong electro-
magnetic interfer-
ence in the vicin-
ity
a. Replace battery in
one or both hearing
aids
b. Move away from
known sources of in-
terference