User manual

30
IN CASE OF MALFUNCTION
The following pages contain some quick advice on what
to do if your hearing aid stops working or performs un-
satisfactorily. If the problems persist, contact your
hearing care professional for assistance.
The advice relates only to the hearing aid. Also see the
user manual “Ear-sets for Widex BTE hearing aids”.
Problem Possible cause Solution
The hearing
aid is com-
pletely silent
The hearing aid is
not turned on
Make sure the battery
drawer is closed
The battery does not
work
Insert a new battery in
the battery drawer
The hearing
aid volume is
not powerful
enough
The battery is nearly
exhausted
Insert a new battery in
the battery drawer
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing may
have changed
Contact your hearing
care professional
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your two
hearing aids
are not
working in
synchrony
The connection be-
tween the hearing
aids is lost
Turn the hearing aids
off and on again