User's Instructions
Table Of Contents
- Your hearing aid
- Welcome
- Congratulations on your new WIDEX EVOKE EC™ hearing aid. This hearing aid is powered by an energy cell which is based on the fuel cell technology.Your hearing aid should be used with the refill unit, Widex Refill Unit EEC1 model, and the cartridge, Widex Cartridge EEC1 model.Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users do not usually get the full benefit of a hearing aid.NOTEYour hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary.
- Your hearing aid at a glance
- The refill unit and cartridge
- A new cartridge contains 16 ml of 80% methanol solution, corresponding to approximately four consecutive weeks of use for two hearing aids that are refilled on a daily basis and approximately six consecutive weeks of use for one hearing aid that is refilled on a daily basis.
- Important safety information
- Operating, storage and transportation conditions
- Welcome
- The hearing aid
- Indications for use
- Intended use
- The hearing aids are intended as air conduction amplification devices to be used in everyday listening environments.
- The refill unit is intended to remove leftover solution from the hearing aid and refill the hearing aid with methanol solution.
- The cartridge is intended to supply the refill unit with methanol solution and to evaporate leftover solution.
- Refilling your hearing aid
- Turning the hearing aid on and off
- Putting on and removing the hearing aid
- Putting on the hearing aid1. Insert the ear-set in the ear while holding the lower part of the tube/earwire. Pulling the outer ear upwards and backwards at the same time can be helpful.2. Then place the hearing aid behind the ear. The hearing aid should rest comfortably on the ear, close to your head.Your hearing aid can be fitted using different types of ear-sets. See the separate ear-set manual for more information about your ear-set.
- Removing the hearing aidStart by removing the hearing aid from behind the ear.Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire.
- Programs
- Sound signals
- Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed programs. These sounds may be spoken messages or tones, depending on how your hearing care professional has fitted your hearing aid.List of programs:Program 1Message/one short beepProgram 2Message/two short beepsProgram 3Message/three short beepsProgram 4Message/four short beepsProgram 5Message/one long beep and one short beepAsk your hearing care professional to turn these sounds signals off if you do not need them.
- Lost partner
- Program and sound adjustment
- If you have two hearing aids, the push button can be programmed in three ways:As a dedicated program button and on/off switchTo change program, just press the button. To switch the hearing aid off, press and hold the button for more than six seconds on each hearing aid. To switch on again, just press the button on each hearing aid.As a dedicated sound adjustment buttonPress the button on your right hearing aid if you would like more audibility and more volume. Press the button on your left hearing aid if you would like more comfort and less volume. To switch the hearing aid off, press and hold the button for more than six seconds on each hearing aid. To switch on again, just press the button on each hearing aid.As a dedicated on/off switchTo switch the hearing aid off, press and hold the button for more than six seconds on each hearing aid. To switch it on again, just press the button on each hearing aid.If you only have one hearing aid, the push button can be programmed as a dedicated program button including an on/off switch, or just as an on/off switch.
- Your hearing aid adjusts the sound automatically according to your sound environment.Remote controlIf you have a remote control, you can also adjust the sound manually to achieve more comfort or more audibility, depending on your needs and preferences. For more information on how this works, consult your hearing care professional. Depending on the hearing aid settings and features, any sound adjustment you make will affect both hearing aids.Each time you operate the volume control, you will hear a beep-tone unless your hearing care professional has deactivated this function. When you reach the maximum or minimum setting, you will hear a steady tone.To mute your hearing aid, do as follows:●Keep pressing the lower part of the volume key on the remote control until you can hear the steady tone.To turn the sound on again:●Press the upper part of the volume key on the remote control or●Change programsAny adjustment of the volume will be cancelled when you turn off your hearing aid or if you change programs.
- Speaking on the phone with hearing aids
- Cleaning and drying
- Accessories
- You can use a variety of accessories with your hearing aid. To see whether you can benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2for easy landline useFM+DEXfor streaming audio and FM signalsUNI-DEXfor connecting hearing aids to mobile phonesCALL-DEXfor easy wireless connection to mobile phonesCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsTONELINK APPfor using your smartphone as a remote controlAvailable in some countries only.Specific accessories for this hearing aidNameUseWidex Refill Unit EEC1 modelfor refilling hearing aids that are compatible with the Widex Energy Cell™ technologyWidex Cartridge EEC1 modelcontains methanol solution and is placed in the refill unit to refill hearing aids that are compatible with the Widex Energy Cell™ technologyWidex PerfectDry Luxfor dehumidifying hearing aids and earwear to avoid failure due to moisture
- You can use a variety of accessories with your hearing aid. To see whether you can benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2for easy landline useFM+DEXfor streaming audio and FM signalsUNI-DEXfor connecting hearing aids to mobile phonesCALL-DEXfor easy wireless connection to mobile phonesCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsTONELINK APPfor using your smartphone as a remote controlAvailable in some countries only.
- Specific accessories for this hearing aidNameUseWidex Refill Unit EEC1 modelfor refilling hearing aids that are compatible with the Widex Energy Cell™ technologyWidex Cartridge EEC1 modelcontains methanol solution and is placed in the refill unit to refill hearing aids that are compatible with the Widex Energy Cell™ technologyWidex PerfectDry Luxfor dehumidifying hearing aids and earwear to avoid failure due to moisture
- You can use a variety of accessories with your hearing aid. To see whether you can benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2for easy landline useFM+DEXfor streaming audio and FM signalsUNI-DEXfor connecting hearing aids to mobile phonesCALL-DEXfor easy wireless connection to mobile phonesCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsTONELINK APPfor using your smartphone as a remote controlAvailable in some countries only.Specific accessories for this hearing aidNameUseWidex Refill Unit EEC1 modelfor refilling hearing aids that are compatible with the Widex Energy Cell™ technologyWidex Cartridge EEC1 modelcontains methanol solution and is placed in the refill unit to refill hearing aids that are compatible with the Widex Energy Cell™ technologyWidex PerfectDry Luxfor dehumidifying hearing aids and earwear to avoid failure due to moisture
- Troubleshooting
- Travelling on an airplane
- Regulatory information
- The Widex Energy Cell™ technology is a micro fuel cell system and complies with IEC 62282-6-100 and IEC 62282-6-100 A1.Warning to hearing aid dispensersA hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:(i) Visible congenital or traumatic deformity of the ear.(ii) History of active drainage from the ear within the previous 90 days.(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.(iv) Acute or chronic dizziness.(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.(viii) Pain or discomfort in the ear.Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user.Important notice for prospective hearing aid usersGood health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.Children with hearing lossIn addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
- The Widex Energy Cell™ technology is a micro fuel cell system and complies with IEC 62282-6-100 and IEC 62282-6-100 A1.
- Warning to hearing aid dispensersA hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:(i) Visible congenital or traumatic deformity of the ear.(ii) History of active drainage from the ear within the previous 90 days.(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.(iv) Acute or chronic dizziness.(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.(viii) Pain or discomfort in the ear.Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user.Important notice for prospective hearing aid usersGood health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.Children with hearing lossIn addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
- EU directives
- FCC and ISED statements
- The Widex Energy Cell™ technology is a micro fuel cell system and complies with IEC 62282-6-100 and IEC 62282-6-100 A1.Warning to hearing aid dispensersA hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:(i) Visible congenital or traumatic deformity of the ear.(ii) History of active drainage from the ear within the previous 90 days.(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.(iv) Acute or chronic dizziness.(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz.(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.(viii) Pain or discomfort in the ear.Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user.Important notice for prospective hearing aid usersGood health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs.If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid.Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.Children with hearing lossIn addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
- Symbols
TROUBLESHOOTING
These pages contain advice on what to do if your hearing aid stops working
or if it does not work as expected.
Problem Possible cause Solution
The hearing aid is
completely silent.
It is not turned on. Turn on the hearing aid
by pressing the push
button.
Energy level low. Refill the hearing aid.
The hearing aid vol-
ume is not powerful
enough.
Your ear is blocked by ear-
wax.
Contact your hearing
care professional.
Your hearing may have
changed.
Contact your hearing
care professional.
Your wax filter is blocked. Change the wax filter
on the receiver.
The hearing aid whis-
tles continuously.
Your ear is blocked by ear-
wax or the ear-set does
not fit your ear canal.
Contact your hearing
care professional.
Your two hearing aids
are not working in
synchrony.
The connection between
the hearing aids is lost.
Turn them off and on
again.
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