User manual

117FX 250 / FX 500 User Manual
Symptoms Descripons / Remedial Acons
No display /
power for Primary
handset
• Check the DC power supply input to the BDU.
• Check the primary handset is properly inserted to the handset
port.
Unable to connect
to the BDU
• Ensure the primary handset is inserted to the handset port.
Unable to make
outgoing call
• Ensure a correct number format is being dialed.
• Ensure proper BDU LED states.
• Hang up and retry to make the call.
Unable to receive
incoming call
• Ensure that the line is not engaged by any other telephony
devices.
• Ensure that all other telephony devices are hang up properly.
• Ensure proper BDU LED states.
• Ensure the phone ports are congured correctly.
No audio during
incoming/
outgoing call
• Ensure the Primary Handset connector is inserted into the
handset port properly.
• Hang up and retry the call again.
• Try to reboot the BDU.
Distorted audio
during incoming/
outgoing call
• Lower the volume of the Primary Handset.
• Please temporarily disconnect any background data connecon
since high throughput may aect the quality of the audio.
• Hang up and retry the call.
Primary Handset
Web Console
Symptoms Descripons / Remedial Acons
Unable to access
Web Console
• Ensure that there is no problem with the Ethernet connecvity.
• Ensure that IP address is entered correctly.
• Try to refresh the browser aer correcng the problem.
Unable to login
• Ensure that correct username and password are used (Password
and username are case sensive).
• Ensure that you do not open more than the maximum Web
Console sessions allowed.
• Retry by closing and reopening the web browser.