Xerox® VersaLink® C7000 Color Printer User Guide
© 2017 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Contents 1 Safety 9 Notices and Safety ....................................................................................................................................................... 10 Electrical Safety ............................................................................................................................................................. 11 General Guidelines......................................................................................................................
Contents 3 Xerox® Apps 47 Xerox® App Gallery ....................................................................................................................................................... 48 Xerox® App Gallery Overview ........................................................................................................................... 48 Setting up the Xerox® App Gallery .................................................................................................................
Contents Printing Features ........................................................................................................................................................... 88 Selecting Paper Options for Printing.............................................................................................................. 88 Printing on Both Sides of the Paper ............................................................................................................... 89 Xerox Black and White ..
Contents 7 Maintenance 125 General Precautions ...................................................................................................................................................126 Cleaning the Printer ...................................................................................................................................................127 Cleaning the Exterior of the Printer .....................................................................................................
Contents Print-Quality Problems ..............................................................................................................................................166 Controlling Print-Quality...................................................................................................................................166 Paper and Media .................................................................................................................................................
Contents B Regulatory Information 187 Basic Regulations ........................................................................................................................................................188 ENERGY STAR .......................................................................................................................................................188 Power Consumption and Activation Time ...........................................................................................
Safety 1 This chapter includes: • Notices and Safety .......................................................................................................................................................... 10 • Electrical Safety ................................................................................................................................................................ 11 • Operational Safety ..............................................................................................
Safety Notices and Safety Read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer. Your Xerox® printer and supplies are designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
Safety Electrical Safety This section includes: • General Guidelines........................................................................................................................................................... 11 • Power Cord ......................................................................................................................................................................... 11 • Emergency Power Off ...........................................................................
Safety Power Cord Use the power cord supplied with your printer. • Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet. WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power strips, or power plugs for more than 90 days.
Safety Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer. Operational Guidelines • • • • • • • Do not remove any trays while the printer is printing. Do not open the doors when the printer is printing.
Safety • • • • Do not place the printer in direct sunlight to avoid exposure to light-sensitive components. Do not place the printer where it is directly exposed to the cold air flow from an air conditioning system. Do not place the printer in locations susceptible to vibrations. For optimum performance, use the printer at the elevations specified in Elevation. Printer Supplies • • • • • • Use the supplies designed for your printer.
Safety Maintenance Safety Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Clean the device with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox® supplies recycling programs, go to www.xerox.com/gwa. WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or flammable when used on electromechanical equipment.
Safety Printer Symbols Symbol Description Warning: Indicates a serious hazard that can result in death or serious injury if not avoided. Hot Warning: Hot surface on or in the printer. Use caution to avoid personal injury. Warning: Moving parts. To avoid personal injury, use caution. Caution: Indicates a mandatory action to take in order to avoid damage to the property. Caution: To avoid damage to the property, be careful not to spill toner when handling the waste cartridge.
Safety Symbol Description Do not use paper attached with staples or any form of binding clip. Do not use folded, creased, curled, or wrinkled paper. Do not use inkjet paper. Do not use transparencies or overhead projector sheets. Do not reload paper previously printed on or used. Do not copy money, revenue stamps, or postage stamps. For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at www.xerox.com/office/VLC7000docs.
Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) Europe: +44 1707 353 434 For product safety information in the United States and Canada, go to www.xerox.com/environment. For product safety information in Europe, go to www.xerox.com/environment_europe.
Getting Started 2 This chapter includes: • Parts of the Printer........................................................................................................................................................... 20 • Power Options ................................................................................................................................................................... 25 • Accessing the Printer..................................................................................
Getting Started Parts of the Printer This section includes: • Front View ........................................................................................................................................................................... 20 • Control Panel ..................................................................................................................................................................... 20 • Internal Parts .............................................................
Getting Started Control Panel The control panel consists of a touch screen and buttons you press to control the functions available on the printer. The control panel: • Displays the current operating status of the printer. • Provides access to printing features. • Provides access to reference materials. • Provides access to Tools and Setup menus. • Prompts you to load paper, replace supplies, and clear jams. • Displays errors and warnings.
Getting Started Item Name Description 4 Power/Wake Button This button serves several power-related functions. When the printer is powered off, this button powers on the printer. • When the printer is powered on, pressing this button displays a menu on the control panel. From this menu, you can choose to enter Sleep mode, restart, or power off the printer. • When the printer is powered on, but in a low-power mode or Sleep mode, pressing this button wakes the printer.
Getting Started Internal Parts 1. 2. 3. 4. Transfer Roller Fuser IBT Belt Release Toner Cartridges 5. Power Switch 6. Waste Cartridge 7. Drum Cartridges Rear View 1. Power Connection 2. USB Host Port 3. USB Device Port 4. Wi-Fi Connectivity Port 5. Ethernet Port 6.
Getting Started Configurations 1. Base Model 2. Base Model with Optional Single Tray Module 24 Xerox® VersaLink® C7000 Color Printer User Guide 3. Base Model, Optional Single Tray Module, with Stand 4.
Getting Started Power Options The printer has a single multifunction button on the control panel. The Power/Wake button restarts, powers up, or powers down the printer. This button also enters and exits low-power mode, and flashes when the printer is in power-saver mode. Powering On the Printer To power on the printer: 1. Open the front door, then press the power switch to the On position. 2. At the printer control panel, press the Power/Wake button.
Getting Started Powering Off the Printer To power off the printer: 1. At the printer control panel, press the Power/Wake button, then touch Power Off. 2. Open the front door, then press the power switch off. CAUTION: Do not unplug the power cord while the printer powers down. Entering and Exiting Sleep Mode and Low Power Mode After the printer is powered on but is in Sleep Mode or Low-Power Mode: • The touch screen appears blank and unresponsive.
Getting Started Power Saver You can set the time the printer spends idle in ready mode before the printer transitions to a lower power level. There are two levels of power-saver mode. • Low-Power Timeout: The printer shifts from Ready mode to Low-Power mode to reduce standby power consumption. • Sleep Timeout: The printer shifts from Low-Power mode to Sleep mode for a greater reduction in power consumption.
Getting Started Accessing the Printer Logging In Logging in is the process by which you identify yourself to the printer for authentication. If authentication is set, to access printer features, you log in with your user credentials. Logging In at the Control Panel 1. 2. 3. 4. 5. At the printer control panel, press the Home button. Touch Log In. Type the User Name using the keypad, then touch Enter. If prompted, enter the password, then press Enter. Touch OK.
Getting Started Introduction to Apps Xerox Apps are a gateway to the features and functions of your device. There are standard Apps that are already installed on the device and that appear on the Home screen. There are also Apps that are installed as standard but are hidden when your device is used for the first time. When you log in, the apps that are configured for your personal account appear on the control panel. You can download more Apps for your device from the Xerox® App Gallery.
Getting Started Information Pages Your printer has a set of information pages that you can print. These pages include configuration and font information, demonstration pages, and more. The following Information Pages are available: Name Description Configuration Report The Configuration Report provides printer information including installed options, network settings, port setup, tray information, and more.
Getting Started Configuration Report The Configuration Report provides product information including, installed options, network settings, port setup, tray information, and more. Printing the Configuration Report 1. 2. 3. 4. At the printer control panel, press the Home button. Touch Device > About > Information Pages. Touch Configuration Report. To return to the Home screen, press the Home button.
Getting Started Finding the IP Address of Your Printer To install the print driver for a network-connected printer, you need the IP address of your printer. You also need the IP address to access the settings of your printer through the Embedded Web Server. You can view the IP address of your printer on the control panel or on the Configuration Report. Note: Wait until the printer has been on for 2 minutes to view the TCP/IP address. If the TCP/IP address is 0.0.0.
Getting Started Installation and Setup For reference: Installation Guide packaged with your printer. Online Support Assistant at www.xerox.com/office/VLC7000support Installation and Setup Overview Before you print, ensure that your computer and the printer are plugged in, powered on, and connected. Configure the initial settings of the printer, then install the print driver software and utilities on your computer.
Getting Started Connecting the Printer This section includes: • Selecting a Connection Method ................................................................................................................................. 34 • Connecting to a Computer Using USB..................................................................................................................... 34 • Connecting to a Wired Network ...............................................................................................
Getting Started Connecting to a Computer Using USB • • • Windows 7, Windows 8.1, Windows Server 2008, Windows 10, Windows Server 2008 R2, and Windows Server 2012. Macintosh OS X version 10.10 and later. UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface. To connect the printer to the computer using a USB cable: 1. Connect the B end of a standard A/B USB 2.0 or USB 3.0 cable to the USB Port on the back of the printer. 2.
Getting Started Connecting to a Wireless Network A wireless local area network (WLAN) provides the means to connect two or more devices in a LAN without a physical connection. The printer can connect to a wireless LAN that includes a wireless router or wireless access point. Before connecting the printer to a wireless network, the wireless router must be configured with a service set identifier (SSID) and any necessary credentials.
Getting Started 3. To install the Wireless Network Adapter, follow the instructions provided with the Wireless Network Adapter. CAUTION: Pulling on the adapter can cause damage. Once the adapter is installed, remove it only as needed, and as directed in the Wireless Network Adapter removal instructions. For details, refer to Removing the Wireless Network Adapter on page 37. 4. Configure the Wi-Fi settings. For details about configuring the Wi-Fi settings, refer to the System Administrator Guide at www.
Getting Started Removing the Wireless Network Adapter To remove the Wireless Network Adapter: 1. Power off the printer: a. At the printer control panel, press the Power/Wake button, then touch Power Off. b. Open the front door, then press the power switch to the Off position. CAUTION: Do not unplug the power cord while the printer powers down. 2. To release the Wireless Network Adapter from the connection panel on the side of the printer, gently grasp the adapter and push the release lever to the side.
Getting Started 3. Connect the printer to your computer with a USB cable or to the network with an Ethernet cable. 4. Power on the printer: a. Open the front door, then press the power switch to the On position. b. At the printer control panel, press the Power/Wake button. Note: If the printer was installed previously in a wireless network environment, it could retain setup and configuration information from that environment.
Getting Started Connecting to Wi-Fi Direct You can connect to your printer from a Wi-Fi mobile device, such as a tablet, computer, or smart phone, using Wi-Fi Direct. Wi-Fi Direct is disabled by default. Note: Wireless networking is available only on printers with the optional Wireless Network Adapter installed. To connect with Wi-Fi Direct, follow the directions provided with your mobile device.
Getting Started Configuring AirPrint AirPrint is a software feature that allows you to print from wired or wireless Apple iOS-based mobile devices and Mac OS-based devices without the need to install a print driver. AirPrint-enabled printers allow you to print directly from a Mac, an iPhone, iPad, or iPod touch. You can use AirPrint to print from a wired device or a wireless device without using a print driver. Notes: • • • • 1. Not all applications support AirPrint.
Getting Started Configuring Google Cloud Print Google Cloud Print™ allows you to print documents that are stored in the cloud without using a print driver. Before you begin: • Set up a Google email account. • Configure the printer to use IPv4. • Configure Proxy Server settings as needed. To configure Google Cloud Print: 1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter or Return.
Getting Started Installing the Software This section includes: • Operating System Requirements ............................................................................................................................... 43 • Installing the Print Drivers for a Windows Network Printer ............................................................................. 43 • Installing the Print Drivers for a Windows USB Printer......................................................................................
Getting Started 7. 8. 9. 10. 11. 12. Click Next. If desired, you can name your printer by typing a name in the Queue Name field. If installing a print driver, make a print driver selection. If installing a scan driver, make a scan driver selection. Click Install. If desired, set the printer as the default printer. Note: Before selecting Share Printer, contact your system administrator. 13. To complete the installation, click Finish, then click Close.
Getting Started Installing Drivers and Utilities for UNIX and Linux For details on installing print drivers and utilities for UNIX and Linux, refer to UNIX and Linux Printing on page 79. Installing the Printer as a Web Service on Devices Web Services on Devices (WSD) allow a client to discover and access a remote device and its associated services across a network. WSD supports device discovery, control, and use. To install a WSD printer using the Add Device Wizard: 1.
Getting Started More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/VLC7000docs Recommended Media List United States: www.xerox.com/rmlna European Union: www.xerox.com/rmleu Technical support information for your printer; including online technical support, Online Support Assistant, and print driver downloads. www.xerox.
3 Xerox® Apps This chapter includes: • Xerox® App Gallery .......................................................................................................................................................... 48 • Device ................................................................................................................................................................................... 53 • Jobs................................................................................................
Xerox® Apps Xerox® App Gallery This section includes: • Xerox® App Gallery Overview ...................................................................................................................................... 48 • Setting up the Xerox® App Gallery ............................................................................................................................ 48 • Accessing the Xerox® App Gallery ..........................................................................................
Xerox® Apps Creating an App Gallery Account for the First Login 1. 2. 3. At the printer control panel, press the Home button. Touch Xerox® App Gallery. On the Login page, touch Request an Account. Note: The keypad covers the Request an Account link. Minimize the keypad or, to close the keypad and access the link, touch outside the text box. Enter a valid email address using the touch screen keypad, then touch Enter.
Xerox® Apps Accessing the Xerox® App Gallery When you are logged in to the App Gallery, you can browse available apps, and install and update apps. Creating a Xerox® App Gallery Account With an App Gallery account, you have direct access to all the available Apps for your device. An App Gallery account allows you to view and acquire Apps, install Apps on your device, and manage your Apps and licenses. You can set up an App Gallery account using the control panel or the Embedded Web Server.
Xerox® Apps Logging in to Your App Gallery Account Note: If this is the first log in from this device, refer to Logging in to the App Gallery for the First Time on page 49. To log in to your App Gallery Account: 1. At the printer control panel, press the Home button. 2. Touch Xerox® App Gallery. The App Gallery opens. Note: You can browse the App Gallery and view app descriptions without being logged in. To download or update apps, you must be logged in to the App Gallery. 3. Touch the Person icon. a.
Xerox® Apps Updating an App from the App Gallery To update an app from the Xerox® App Gallery: 1. At the printer control panel, press the Home button. 2. Touch Xerox® App Gallery. The App Gallery opens. Note: You can browse the App Gallery and view app descriptions without being logged in. To download or update apps, you must be logged in to the App Gallery. 3. 4. 5. 6. 7. Touch the Person icon. a. Enter your User Name using the touch screen keypad, then touch Enter. b.
Xerox® Apps Device This section includes: • Device Overview ............................................................................................................................................................... 53 • About .................................................................................................................................................................................... 54 • Supply Status ................................................................................
Xerox® Apps Option Description Paper Trays Use the Paper Trays option to see the paper size, type, and color set for each paper tray and the tray-capacity status. Supplies Use the Supplies section to monitor the status of the components you can replace. The supply level and estimated number of impressions or days left for each unit is displayed. Billing/Usage Use the Billing/Usage option to view the serial number and the total number of impressions made by your device.
Xerox® Apps Supply Status You can check the status and percentage of life remaining for your printer supplies at the control panel or from the Embedded Web Server. When printer supplies near their replacement time, warning alerts appear on the control panel. You can customize the alerts that appear on the control panel and configure email alert notifications. To check the supplies status at the control panel: 1. To view status information for the printer supplies, touch Device > Supplies. 2.
Xerox® Apps Billing and Usage Counters The Billing/Usage menu displays the total number of impressions that the printer generated or printed during its lifetime. You cannot reset the counters. A page is counted as one side of a sheet of paper. For example, a sheet of paper that is printed on two sides counts as two impressions. To view the Billing and Usage Counters: 1. At the printer control panel, press the Home button. 2. Touch Device > Billing/Usage.
Xerox® Apps Jobs This section includes: • Jobs Overview .................................................................................................................................................................... 57 • Managing Jobs.................................................................................................................................................................. 57 • Managing Special Job Types .............................................................................
Xerox® Apps To view, print, or delete saved and secure jobs: 1. At the printer control panel, press the Home button. 2. To view a list of active and completed jobs, touch Jobs. 3. To view a list of specific job types, touch an option. − To view Saved Jobs, touch Saved Jobs. To print the job, touch the job, enter the quantity, then touch OK. To delete the job, touch the Trash icon, then touch Delete. − To view Personal jobs, touch Personal & Secure Jobs.
Xerox® Apps Managing Special Job Types Special job types allow you to send a print job from your computer, then print it from the printer control panel. Select special job types in the print driver, Printing Options tab, under Job Type. Saved Job Saved Jobs are documents sent to the printer and, unless deleted, are stored there for future use. Any user can print or delete a Saved Job. To print a Saved Job: 1. In your software application, access the print settings.
Xerox® Apps Secure Print Use Secure Print to print sensitive or confidential information. After you send the job, it is held at the printer until you enter your passcode at the printer control panel. To print using Secure Print: 1. In your software application, access the print settings. For most software applications, press CTRL+P for Windows or CMD+P for Macintosh. 2. Select your printer, then open the print driver. − For Windows, click Printer Properties.
Xerox® Apps Personal Print Personal Print allows you to store a document in the printer, then print it from the control panel. Note: This feature is only available on a Windows computer printing to a network printer. Personal Print is a type of saved job with these features: • A Personal Print job appears in a folder named after the user ID associated with the print job. • A Personal Print job does not use a passcode. • Any user can print or delete a Personal Print job.
Xerox® Apps Sample Set The Sample Set job type prints one copy of a multiple-copy print job before printing the remaining copies. After reviewing the sample set, you can either print the remaining copies or delete them at the printer control panel. Sample Set is a type of saved job with these features: • A Sample Set job appears in a folder named after the user ID associated with the print job. • A Sample Set job does not use a passcode. • Any user can print or delete a Sample Set job.
Xerox® Apps Managing Jobs using the Embedded Web Server You can view a list of active jobs and delete print jobs from the Active Jobs list in the Embedded Web Server. You can use the Embedded Web Server to submit jobs for printing at the device. You can print .pdf, .ps, .pcl, .prn, .xps, .jpg, .tif and .txt files directly from the Embedded Web Server without opening another application or the print driver. The files can be stored on a local computer hard drive, mass storage device, or network drive.
Xerox® Apps USB This section includes: • USB Overview .................................................................................................................................................................... 64 • Printing From a USB Flash Drive ................................................................................................................................ 64 USB Overview Use the USB feature to save jobs to a USB Flash drive, or to print jobs already stored on a USB Flash drive.
Xerox® Apps Printing From a USB Flash Drive You can print a file stored on a USB Flash drive. The USB port is on the front of the printer. Notes: • • If the device is in Power Saver mode, press the Power/Wake button. Only USB Flash drives formatted to the typical FAT32 file system are supported. To print from a USB Flash drive: 1. Insert the USB Flash drive into the USB memory port on the printer. 2. When the USB drive is detected, touch Print from USB.
Xerox® Apps To print from a USB Flash drive that is already inserted in the printer: 1. If the USB Flash drive is already in the USB memory port, press the Home button. 2. Touch USB. 3. Touch Print from USB. Note: If this feature does not appear, enable the feature or contact the system administrator. For details, refer to the System Administrator Guide at www.xerox.com/office/VLC7000docs. 4. 5. 6. 7. 8. 66 Add files to the Document Source Table.
Customize and Personalize 4 This chapter includes: • Customize and Personalize Overview ....................................................................................................................... 68 • Customizing or Personalizing the Home Screen ................................................................................................... 69 • Customizing or Personalizing the Apps..............................................................................................................
Customize and Personalize Customize and Personalize Overview This chapter provides information on how to customize and personalize your device to meet the specific demands of your workflows. You can Customize your Apps, hide, or show Apps on the Home screen, and rearrange the order to suit your job priorities. For each App, you can hide or show individual features and configure default settings to meet the needs of your workgroup. You can save job settings for repeated use.
Customize and Personalize Customizing or Personalizing the Home Screen To hide or show an app on the Home screen: 1. At the printer control panel, press the Home button. 2. Touch Customize. 3. To have the device display an installed app that is hidden initially, touch Add, then select the app that you want to appear on the Home screen. 4. To hide an installed app that appears initially, for the desired app, touch X. 5. To save your changes and return to the Home screen, touch Done. 6.
Customize and Personalize Customizing or Personalizing the Apps Customization enables you to modify the features available, delete a saved preset, or remove customized settings applied to an App. Customizing or Personalizing the Feature List To customize an App Features list: 1. At the printer control panel, press the Home button. 2. Touch the App required. 3. Scroll to the bottom of the Entry Screen, then touch Customize. 4. Touch Feature List.
Customize and Personalize Saving Presets You can use this feature to save a particular combination of App settings for future jobs. You can save the settings with a name and retrieve them for later use. To save the current App settings: 1. At the printer control panel, press the Home button. 2. Touch the App required. 3. Select the job settings. 4. Scroll to the bottom, then touch Save. 5. Touch Save as New Preset. 6. Touch Enter Preset Name, then to enter a preset name, use the keypad. 7. Touch Next. 8.
Customize and Personalize Customizing App Default Settings To customize the App default settings: 1. At the control panel, press the Home button. 2. Touch the App required. 3. Configure the required default settings. 4. Touch Save. 5. Touch Save Defaults. The new settings override the previous default settings.
Printing 5 This chapter includes: • Printing Overview ............................................................................................................................................................. 74 • Selecting Printing Options ............................................................................................................................................ 75 • Print Jobs .............................................................................................................
Printing Printing Overview Before you print, ensure that your computer and the printer are plugged in, powered on, and connected to an active network. Ensure that you have the correct print driver software installed on your computer. For details, refer to Installing the Software on page 43. Notes: • • Not all options described are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, print driver type.
Printing Selecting Printing Options This section includes: • Print Driver Help................................................................................................................................................................ 75 • Windows Printing Options ............................................................................................................................................ 76 • Macintosh Printing Options .....................................................................
Printing Windows Printing Options Setting Default Printing Options for Windows When you print from any software application, the printer uses the print job settings specified in the Printing Preferences window. You can specify your most common printing options and save them so that you do not have to change them every time you print. For example, if you want to print on both sides of the paper for most jobs, specify 2-sided printing in Printing Preferences. 1.
Printing Selecting Finishing Options for Windows If your printer has a finisher installed, you can select finishing options in the Properties window of the print driver. Finishing options allow you to select how your document is delivered. For example, you can select hole-punching, stapling, folding, or printing in a booklet format. Note: Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or print driver type.
Printing Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options, so that you can apply them to future print jobs. To save a set of printing options: 1. With the document open in your application, click File > Print. 2. To open the Printing Preferences window, select your printer, then click Properties or Preferences. 3. In the Printing Properties window, click the tabs, then select the desired settings. 4.
Printing Saving a Set of Commonly Used Printing Options for Macintosh You can define and save a set of options, so that you can apply them to future print jobs. To save a set of printing options: 1. With the document open in your application, click File > Print. 2. Select your printer from the Printers list. 3. Select the required printing options from the lists in the Print dialog box. Note: To see all printing options, click Show Details. 4. 5. 6. Click Presets > Save Current Settings as Preset.
Printing 4. 5. From the Operating System menu, select your operating system. To identify the print driver for your printer model, review the list of available print drivers. Note: For additional information on each driver, click Description. 6. 7. 8. To select the print driver for your printer model and operating system, click its name. To begin the download, read the End User License Agreement, then click accept. The file automatically downloads to the default location for your computer file downloads.
Printing Installing the PPD on the Workstation 1. 2. 3. If available, download the Xerox® PPD for CUPS from the Drivers and Downloads page on the Xerox Support website. Copy the PPD into the CUPS ppd/Xerox folder on your workstation. If you are unsure of the location of the folder, use the Find command to locate the PPD files. Follow the instructions that are included with the PPD. Adding the Printer 1. 2. 3. 4. Verify that the CUPS daemon is running.
Printing Printing from a Mopria-Enabled Mobile Device Mopria™ is a software feature that enables users to print from mobile devices without requiring a print driver. You can use Mopria™ to print from your mobile device to Mopria™-enabled printers. Notes: • • • • Mopria and all of its required protocols are enabled by default. Ensure that you have the latest version of the Mopria Print Service installed on your mobile device. You can obtain a free download from the Google Play Store.
Printing Print Jobs This section includes: • Managing Jobs.................................................................................................................................................................. 83 • Printing Special Job Types ............................................................................................................................................
Printing 4. 5. To view details about a job, touch the job. To return to the Home screen, press the Home button. Notes: • • The system administrator can restrict users from deleting jobs. If a system administrator has restricted job deletion, you can view the jobs, but not delete them. Only the user that sent the job or the system administrator can delete a Secure Print job.
Printing Secure Print Use Secure Print to print sensitive or confidential information. After you send the job, it is held at the printer until you enter your passcode at the printer control panel. To print using Secure Print: 1. In your software application, access the print settings. For most software applications, press CTRL+P for Windows or CMD+P for Macintosh. 2. Select your printer, then open the print driver. − For Windows, click Printer Properties.
Printing • • You can print all jobs in the list at once, delete an individual job, or delete all jobs in the list. After a Personal Print job is printed, it is deleted automatically. To print using Personal Print: 1. In your software application, access the print settings. For most software applications, click File > Print or for Windows, press CTRL+P. 2. Select your printer, then click Printer Properties. Depending on your application, the title of the button varies. 3.
Printing To print using Sample Set: 1. In your software application, access the print settings. For most software applications, press CTRL+P for Windows or CMD+P for Macintosh. 2. Select your printer, then open the print driver. − For Windows, click Printer Properties. Depending on your application, the title of the button varies. − For Macintosh, open the Print dialog box, then click Show Details. Click the application menu for your current application, then select Xerox Features. 3.
Printing Printing Features This section includes: • Selecting Paper Options for Printing......................................................................................................................... 88 • Printing on Both Sides of the Paper .......................................................................................................................... 89 • Xerox Black and White ..............................................................................................................
Printing Printing on Both Sides of the Paper Printing a 2-Sided Document If your printer supports Automatic 2-Sided Printing, the options are specified in the print driver. The print driver uses the settings for portrait or landscape orientation from the application for printing the document. Note: Ensure that the paper size and weight are supported. For details, refer to Supported Paper Types and Weights for Automatic 2-Sided Printing.
Printing Print Quality Print-quality modes: • Standard print-quality mode: 600 x 600 dpi • Enhanced print-quality mode: 1200 x 2400 dpi • Photo Mode: 1200 x 2400 dpi Note: Enhanced and Photo Mode are not available with the PCL driver. Image Options Image options controls the how the printer uses color to produce your document. The Windows PostScript print driver and the Macintosh print drivers provide the widest range of color controls and corrections on the Image Options tab.
Printing Color Adjustments Use Color Adjustments to adjust particular characteristics of the printed color. Characteristics include lightness, contrast, saturation, and color cast. Note: Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or print driver type. Lightness The Lightness feature allows you to adjust the overall lightness or darkness of the text and images in your printed job.
Printing Printing Multiple Pages to a Single Sheet When you print a multiple-page document, you can print more than one page on a single sheet of paper. Use the Pages Per Sheet setting to print 1, 2, 4, 6, 9, or 16 pages per side. To print a border around each page, select Page Borders. Printing Booklets With 2-sided printing, you can print a document in the form of a small booklet. You can create booklets from any paper size that is supported for 2-sided printing.
Printing Using Special Pages The Special Pages options control how covers, inserts, and exception pages are added to your printed document. Printing Cover Pages A cover page is the first or last page of a document. You can select paper sources for the cover pages that are different from the source used for the body of a document. For example, you can use your company letterhead for the first page of a document. You can use heavyweight paper for the first and last pages of a report.
Printing Printing Exception Pages Exception pages have different settings from the rest of the pages in the job. You can specify differences such as page size, page type, and page color. You can also change the side of the paper on which to print as your job requires. A print job can contain multiple exceptions. For example, your print job contains 30 pages. You want five pages to print on only one side of a special paper, and the remainder of the pages printed 2-sided on regular paper.
Printing To print a watermark: 1. In the print driver, click the Document Options tab. 2. Click the Watermark tab. 3. From the Watermark menu, select the watermark. You can choose from preset watermarks, or create a customized watermark. You can also manage watermarks from this menu. 4. Under Text, select an option: − Text: Enter the text in the field, then specify the font. − Time Stamp: Specify the date and time options, then specify the font. − Picture: To locate the picture, click the Browse icon. 5.
Printing Orientation Orientation allows you to select the direction that the page prints. The following options are available: • Portrait: Orients the paper so that the text and images print across the short dimension of the paper. • Landscape: Orients the paper so that the text and images print across the long dimension of the paper. • Rotated Landscape: Orients the paper so that the content is rotated 180 degrees and with the long bottom side up.
Printing Advanced Tab You can use the Advanced tab to set advanced printing options. Selections on this tab apply to all jobs that you print with the print driver. Note: Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or print driver type. Job Identification You can use the Job ID feature to change the job identification setting for your print job.
Printing Selecting Job Completion Notification for Windows You can select to be notified when your job finishes printing. A message appears on your computer screen with the name of the job and the name of the printer where it was printed. Note: This feature is only available on a Windows computer printing to a network printer. To select job completion notification from the Advanced tab: 1. Click Notifications. 2. Click Notify for Completed Jobs, then select an option.
Printing Using Custom Paper Sizes This section includes: • Defining Custom Paper Sizes ....................................................................................................................................... 99 • Printing on Custom Paper Sizes ................................................................................................................................100 You can print on custom paper sizes that are within the minimum and maximum size range supported by the printer.
Printing Defining a Custom Paper Size at the Control Panel You can print custom-size paper from any adjustable paper tray. Ensure that the custom-size paper setting for the paper tray matches the custom-size paper setting in the print driver. 1. At the printer control panel, press the Home button. 2. Load the custom-size paper in the tray. 3. At the Tray Settings screen, touch the current size setting, then from the list, touch Custom. 4.
Paper and Media 6 This chapter includes: • Paper and Media Overview ........................................................................................................................................102 • Supported Paper .............................................................................................................................................................103 • Configuring Tray Settings ...............................................................................................
Paper and Media Paper and Media Overview The printer can have up to five paper trays, depending on the paper tray configuration. 1. 2. 3. 4. Base Model Configuration with Single Tray Module Configuration with Single Tray with Stand Module Configuration with 3-Tray Module • • • • • For all configurations, Tray 1 is an adjustable paper tray for loading a range of paper sizes. For the Single Tray Configuration, and Single Tray with Stand Configuration, Tray 2 is an adjustable paper tray similar to Tray 1.
Paper and Media Supported Paper This section includes: • Ordering Paper ................................................................................................................................................................103 • General Paper Loading Guidelines ..........................................................................................................................103 • Paper That Can Damage Your Printer..............................................................................
Paper and Media Paper That Can Damage Your Printer Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer.
Paper and Media Supported Paper Types and Weights Trays Paper Types Weights Trays 1–4 Bond Hole-Punched Letterhead Plain Plain Reloaded Pre-Printed Recycled Custom 60–105 g/m² Lightweight Cardstock Lightweight Cardstock Reloaded Lightweight Glossy Cardstock Lightweight Glossy Cardstock Reloaded 106–169 g/m² Cardstock Cardstock Reloaded Glossy Cardstock Glossy Cardstock Reloaded 170–216 g/m² Heavyweight Cardstock Heavyweight Cardstock Reloaded Heavyweight Glossy Cardstock Heavyweight Glossy Cardst
Paper and Media Trays Paper Types Weights Envelopes Envelope Tray Envelopes Supported Standard Paper Sizes Tray European Standard Sizes North American Standard Sizes Trays 1-4 A5 (148 x 210 mm, 5.8 x 8.3 in.) B5 (176 x 250 mm, 6.9 x 9.8 in.) A4 (210 x 297 mm, 8.3 x 11.7 in.) B4 (250 x 353 mm, 9.8 x 13.9 in.) A3 (297 x 420 mm, 11.7 x 16.5 in.) Statement (140 x 216 mm, 5.5 x 8.5 in.) Executive (184 x 267 mm, 7.25 x 10.5 in.) Letter (216 x 279 mm, 8.5 x 11 in.) US Folio (216 x 330 mm, 8.5 x 13 in.
Paper and Media Supported Standard Paper Sizes for Automatic 2-Sided Printing European Standard Sizes North American Standard Sizes A5 (148 x 210 mm, 5.8 x 8.3 in.) A4 (210 x 297 mm, 8.3 x 11.7 in.) A4 Oversized (223 x 297 mm, 8.8 x 11.7 in.) 215 x 315 (215 x 315 mm, 8.5 x 12.4 in.) A3 (297 x 420 mm, 11.7 x 16.5 in.) B5 (176 x 250 mm, 6.9 x 9.8 in.) B4 (250 x 353 mm, 9.8 x 13.9 in.) Statement (140 x 216 mm, 5.5 x 8.5 in.) Executive (184 x 267 mm, 7.25 x 10.5 in.) 8 x 10 (203 x 254 mm, 8 x 10 in.
Paper and Media Configuring Tray Settings The system administrator can set Trays 1–4 of all configurations to Fully Adjustable mode or Dedicated mode. When a paper tray is set to Fully Adjustable mode, you can change paper settings each time that you load the tray. When a paper tray is set to Dedicated mode, the control panel prompts you to load a specific paper size, type, and color. Note: To configure tray settings, log in as the system administrator.
Paper and Media Loading Paper This section includes: • Loading Paper in Trays 1–4........................................................................................................................................109 • Loading Paper in the Bypass Tray ...........................................................................................................................112 Loading Paper in Trays 1–4 The system administrator can set Trays 1–4 to Fully Adjustable mode or Dedicated mode.
Paper and Media 3. To move out the length or width paper guides, pinch the guide locks, then slide out the length or width paper guides. 4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. 5. 110 Load paper in the tray.
Paper and Media − For short-edge feed: • Insert letterhead and pre-printed paper face up with the top edge to the left. • Load hole punched paper with the holes toward the front of the printer. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause paper jams. 6. To adjust the length and width guides to fit the paper, pinch the guide locks, then slide the paper guides in until they touch the paper.
Paper and Media 7. Slide the tray back into the printer. 8. To change the settings to match the paper loaded in the tray, at the control panel, select the correct options for paper size, type, and color. To confirm the settings, touch OK. 9. Note: To change the paper settings when the tray is set to Dedicated mode, refer to Configuring Tray Settings on page 108.
Paper and Media Loading Paper in the Bypass Tray The Bypass Tray supports the widest variety of media types. It is intended primarily for small-quantity jobs that use special media. To load paper in the bypass tray: 1. Open the bypass tray. If the bypass tray is loaded with paper already, remove any paper that is a different size or type. 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray.
Paper and Media 4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. 5. Load the paper in the tray. − For long-edge feed: • For 1-sided printing, load letterhead or pre-printed paper face down with the top edge toward the back.
Paper and Media − For short-edge feed: • For 1-sided printing, load letterhead or pre-printed paper face down with the top edge to the right. Load hole-punched paper with the holes toward the front. • For 2-sided printing, load letterhead or pre-printed paper face up with the top edge to the left. Load hole-punched paper with the holes toward the front. Note: Do not load paper above the maximum fill line on the width guides. Overfilling the tray can cause the printer to jam. 6.
Paper and Media Printing on Special Paper This section includes: • Envelopes ..........................................................................................................................................................................116 • Labels ..................................................................................................................................................................................
Paper and Media Loading Envelopes in the Bypass Tray 1. Open the bypass tray. 2. Move the width guides to the edges of the tray. Note: If you do not load envelopes in the bypass tray right after they have been removed from the packaging, they can bulge. To avoid jams, flatten the envelopes.
Paper and Media 3. Load Number 10, C5, DL, or Monarch envelopes with flaps facing up and the long edge going into the printer first. Note: For envelopes to print correctly, when you load envelopes with the flaps open, in the print driver, set the orientation as needed. To flip the images, in the print driver, select Rotate Image 180 Degrees. 4. If the control panel prompts you, verify the size, type and color on the screen. If you are not prompted, change the paper settings. a.
Paper and Media Loading the Envelope Tray You can use the optional Envelope Tray in place of Tray 1. The Envelope Tray is a dedicated tray and holds the following envelope sizes: • Monarch and No.10 • DL and C5 To load the Envelope Tray: 1. Pull out the Envelope Tray until it stops. 2. Load envelopes in the tray. − For DL, Monarch, No. 10, and C5 envelopes with the flap on a long edge: • Load envelopes face down with the flaps closed, and flaps toward the left.
Paper and Media − For C5 envelopes with the flap on a short edge: • Load envelopes face down with the flap closed, and flap toward the left. • Adjust the paper guides so that they rest lightly against the edges of the envelopes. Ensure that the maximum fill line is visible or that there are no more than 50 envelopes loaded in the tray. 3. Close the tray. 4. The control panel displays the Paper Settings. − To select a new envelope size, touch Size. − To select a new paper color, touch Color.
Paper and Media • • • • • Store unused labels flat in their original packaging. Leave the sheets of labels inside the original packaging until ready to use. Return any unused sheets of labels to the original packaging and reseal it. Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions. Storing them in extreme conditions can cause print-quality problems or cause them to jam in the printer. Rotate stock frequently.
Paper and Media 5. Load labels in the tray. − For long-edge feed, insert labels face up with the top edge toward the back. − For short-edge feed, insert labels face up with the top edge to the left. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause paper jams. 6. Adjust the length and width guides to fit the labels. 7. Slide the tray back into the printer.
Paper and Media 8. At the control panel, select the correct paper size, type, and color. Ensure that the paper type is set to Labels. Note: To change the paper settings when the tray is set to Dedicated mode, refer to Configuring Tray Settings on page 108. 9. To confirm the settings, touch OK. 10. To return to the Home screen, press the Home button. Loading Labels in the Bypass Tray 1. Open the bypass tray, then for larger sizes of paper, pull out the extension tray.
Paper and Media − For short-edge feed, load labels face down with the top edge to the right. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. 4. Adjust the width guides until they touch the edges of the paper. 5. At the control panel, select the correct paper size, type, and color. Ensure that the paper type is set to Labels. Note: To change the paper settings when the tray is set to Dedicated mode, refer to Configuring Tray Settings on page 108.
Maintenance 7 This chapter includes: • General Precautions ......................................................................................................................................................126 • Cleaning the Printer ......................................................................................................................................................127 • Supplies .............................................................................................................
Maintenance General Precautions CAUTION: When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials only as directed in this documentation. WARNING: Keep all cleaning materials out of the reach of children. WARNING: Do not use pressurized spray cleaning aids on or in the printer. Some pressurized sprays contain explosive mixtures and are not suitable for use in electrical applications.
Maintenance Cleaning the Printer This section includes: • Cleaning the Exterior of the Printer ........................................................................................................................127 • Cleaning the Interior ....................................................................................................................................................127 Cleaning the Exterior of the Printer Clean the exterior of the printer once a month.
Maintenance Cleaning the Printhead Lenses The printer is constructed with four printhead lenses. The printhead lenses require regular cleaning to maintain print quality. Clean the printhead lens every time the associated drum cartridge is replaced, or if print quality starts to degrade. CAUTION: Do not perform this procedure when the printer is copying or printing. 1. Open the front door of the printer. 2. Remove the waste cartridge: a.
Maintenance c. Grasp the handle of the waste cartridge, then pull it out. d. Place the removed waste cartridge on a level surface, with the openings facing up. CAUTION: To avoid toner spills or malfunction, do not lay the waste cartridge on its side. 3. Remove the printhead LED lens-cleaning rod from inside the front door.
Maintenance 4. Slowly push the cleaning rod into the printer until it stops, then pull it out. Repeat this action two more times. 5. Return the cleaning rod to its original location.
Maintenance 6. 7. To insert the waste cartridge: a. Position the waste cartridge as shown. b. Press the waste cartridge toward the printer, until it clicks into place. c. To lock the waste cartridge, rotate the waste cartridge lock lever 90 degrees clockwise. Close the printer front door.
Maintenance Supplies This section includes: • Consumables ...................................................................................................................................................................132 • Routine Maintenance Items ......................................................................................................................................132 • Ordering Supplies ....................................................................................................
Maintenance Replacing the Drum Cartridge WARNING: Never throw drum cartridges into an open flame. WARNING: Never touch a labeled area on or near the heat roller in the fuser. You can get burned. If a sheet of paper is wrapped around the heat roller, do not try to remove it immediately. Turn off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled.
Maintenance Replacing Staple Cartridges If the printer has the optional Integrated Office Finisher, Office Finisher, or Office Finisher with Booklet Maker installed, the control panel displays a message when a staple cartridge is empty and needs replacement. Replacing Staples in the Integrated Office Finisher 1. Open the finisher front door. 2. To remove the staple cartridge, grasp the orange handle, then pull it firmly toward you. 3. 4.
Maintenance 5. Insert the front side of the new staple pack into the staple cartridge, then push the rear side into the cartridge. 2 1 6. Grasp the new staple cartridge by the orange handle, then insert the cartridge into the stapler until it clicks. 7. Close the finisher front door.
Maintenance Ordering Supplies When to Order Supplies A warning appears on the control panel when supplies near their replacement time. Verify that you have replacements on hand. It is important to order these items when the messages first appear to avoid interruptions to your printing. An error message appears on the control panel when supplies must be replaced. Order supplies from your local reseller or go to www.xerox.com/office/VLC7000supplies. CAUTION: Use of non-Xerox supplies is not recommended.
Maintenance To set up email alerts: 1. At the printer control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide, located at www.xerox.com/office/VLC7000docs. 3. Touch Device > Supplies > Email Alerts. 4. To enter an email address, touch Add Email, then touch Enter Email Address. 5. Use the touch screen keyboard to enter an email address, or select an entry from the Address Book, then touch OK. 6. Add more email addresses if necessary. 7.
Maintenance Toner Cartridges This section includes: • General Precautions ......................................................................................................................................................138 • Replacing a Toner Cartridge ......................................................................................................................................138 General Precautions WARNINGS: • • When replacing a toner cartridge, be careful not to spill the toner.
Maintenance Adjustments and Maintenance Procedures This section includes: • Color Registration ..........................................................................................................................................................139 • Color Calibration ............................................................................................................................................................139 • Adjusting Paper Registration ...............................................
Maintenance Color Calibration Use Color Calibration to adjust colors that appear incorrect, or for composite grays that look neutral. To perform an Automatic Color Calibration: 1. At the printer control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide, located at www.xerox.com/office/VLC7000docs. 3. Touch Device > Support > Color Calibration - Automatic. 4. To begin the color calibration, touch Start. 5.
Maintenance 7. 8. 9. To print the sample pages, touch Print Sample. When printing is completed, touch Close. On the sample pages, for Side 1, use a ruler to measure the distance of the printed image from the top, bottom, left, and right edges. Note: For identification, a single dot is printed on Side 1, and two dots are printed on Side 2. 10. For Side 2, measure the distance of the printed image from the top, bottom, left, and right edges. 11. If the image is centered, no adjustment is required.
Maintenance • • 7. 8. 9. 10. For Lead Registration, a positive value shifts the image down the page. For Side Registration, a positive value shifts the image to the left. To save your settings, touch OK. As needed, repeat steps 4 through 6 to enter additional values. Print another sample page, then repeat the process until you complete the registration corrections. To return to the Home screen, press the Home button.
Maintenance Managing the Printer This section includes: • Viewing the Meter Reading........................................................................................................................................143 • Printing the Billing Summary Report ......................................................................................................................
Maintenance Moving the Printer Before you move the printer: • Ensure that you always power off the printer and wait for it to shut down completely. • Ensure that no jobs are in the print queue. • Disconnect the power cord and other cables from the back of the printer. WARNING: To prevent electric shock, never touch the power plug with wet hands. When removing the power cord, ensure that you pull the plug and not the cord. Pulling the cord can damage it, which can lead to fire or electric shock.
Troubleshooting 8 This chapter includes: • General Troubleshooting.............................................................................................................................................146 • Paper Jams .......................................................................................................................................................................151 • Print-Quality Problems ..........................................................................................
Troubleshooting General Troubleshooting This section includes: • Printer Does Not Power On .........................................................................................................................................146 • Printer Resets or Powers Off Frequently ................................................................................................................147 • Printer Does Not Print.................................................................................................
Troubleshooting Printer Resets or Powers Off Frequently Probable Causes Solutions The power cord is not plugged into the outlet Power off the printer, confirm that the power cord is plugged in correctly. correctly to the printer and the outlet, then power on the printer. The power cord is not secured in place correctly. Use the bracket provided with the printer to secure the power cord in place. A system error occurred. Power off the printer, then power on again. Print the Error History Report.
Troubleshooting Probable Causes Solutions The printer cable is disconnected. If the Status LED does not flash once after you send a print job, check the connection between the printer and the computer. There is a network-connectivity issue. If the printer is connected to a network: a. Verify that the Ethernet cable is connected to the printer. b. On the printer Ethernet connector, verify that the green LED is On. If not, reseat both ends of the Ethernet cable. c.
Troubleshooting Document Prints From Wrong Tray Probable Causes Solutions Application and print driver have conflicting tray selections. 1. Check the tray selected in the print driver. 2. Go to the page setup or printer settings of the application from which you are printing. 3. Set the paper source to match the tray selected in the print driver or set the paper source to Automatically Select. Note: To have the print driver select the tray, set the tray used a the paper source to Auto Selection Enabled.
Troubleshooting Condensation has Formed Inside the Printer Moisture can condense inside a printer where the humidity is above 85% or when a cold printer is located in a warm room. Condensation can form in a printer after it has been sitting in a cold room that is heated quickly. Probable Causes Solutions The printer has been sitting in a cold room. Allow the printer to operate for several hours at room temperature. The relative humidity of the room is too high. • Reduce the humidity in the room.
Troubleshooting Paper Jams This section includes: • Locating Paper Jams .....................................................................................................................................................151 • Minimizing Paper Jams ................................................................................................................................................152 • Clearing Paper Jams.............................................................................................
Troubleshooting The following illustration shows where paper jams can occur along the paper path: 1. 2. 3. 4. 5. 6. Paper Tray Feed Area (Door B) Bypass Tray (Tray 5) Fuser Area (Door A) Paper Output Area (Door C) Finisher Areas Paper Trays 1–4 Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path.
Troubleshooting Most jams can be prevented by following a simple set of rules: • Use only supported paper. • Follow proper paper handling and loading techniques. • Always use clean, undamaged paper. • Avoid paper that is curled, torn, moist, creased, or folded. • To separate the sheets before loading into the tray, fan the paper. • Observe the paper tray fill line; never overfill the tray. • Adjust the paper guides in all trays after inserting the paper.
Troubleshooting Clearing Paper Jams This section includes: • Clearing Paper Jams from Trays 1 - 4 ....................................................................................................................154 • Clearing Paper Jams from the Bypass Tray .........................................................................................................155 • Clearing Paper Jams at Doors A, B and C ..................................................................................................
Troubleshooting Clearing Paper Jams from the Bypass Tray To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Remove the jammed paper from the tray. Ensure that the paper feed entrance where the tray connects to the printer is clear. 2. 3. 4. If the paper is torn, check inside the printer for torn pieces of paper. Before you reload the Bypass Tray, fan the paper, then ensure that all four corners are aligned.
Troubleshooting Clearing Paper Jams at Doors A, B and C To resolve the error that appears on the control panel, clear all paper from the paper path. Clearing Jams at Door A 1. 2. 3. Open the Bypass Tray. Lift the release lever. Open Door A. WARNING: The area around the Fuser can be hot. Use caution to avoid injury. CAUTION: Do not touch the transfer roller. Touching the roller can reduce image quality. 4. 156 Remove the jammed paper.
Troubleshooting 5. If paper. is jammed at the exit to the output tray, to remove it, carefully pull it straight out in the direction shown. Note: Toner can adhere to the transfer roller. This does not affect print quality. 6. If paper is jammed in the Fuser, remove the paper from areas A1 and A2 as shown. Note: If the paper is torn, remove all torn pieces from the printer. 7. To close Door A, push the door up firmly until it clicks into place, then close the Bypass Tray.
Troubleshooting Clearing Jams at Door B 1. Pull the release lever, then open Door B. 2. Remove the jammed paper from the paper tray feed area. Note: If the paper is torn, remove all torn pieces from the printer. 3. For paper jammed in the upper position, look inside the printer, locate the jammed paper, then remove it. Note: If the paper is inaccessible, refer to Clearing Jams at Door A on page 156. 4. 158 For paper jammed in the tray feed roller, open the tray, then remove the paper.
Troubleshooting 5. Close Door B. Clearing Jams at Door C 1. Open the Bypass Tray, lift the release lever, then open Door A. WARNING: The area around the Fuser can be hot. Use caution to avoid injury. CAUTION: Do not touch the transfer roller. Touching the roller can reduce image quality. 2. At Door C, lift the release lever, then open Door C.
Troubleshooting 3. Remove any jammed paper in the paper output area. Note: If the paper is torn, remove all torn pieces from the printer. 4. To close Door C, push the door up firmly until it clicks into place. 5. To close Door A, push the door up firmly until it clicks into place, then close the Bypass Tray.
Troubleshooting Troubleshooting Paper Jams This section includes: • Multiple Sheets Pulled Together ..............................................................................................................................161 • Paper Misfeeds................................................................................................................................................................161 • Label and Envelope Misfeeds .......................................................................
Troubleshooting Probable Causes Solutions Using paper of the wrong size, thickness, or type. Use only Xerox approved paper. For details, refer to Supported Paper on page 103. The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe the feed rollers until they are clean. For details, refer to Cleaning the Printer on page 127. Label and Envelope Misfeeds Probable Causes Solutions The label sheet is facing the wrong way in the tray.
Troubleshooting Clearing Jams in the Integrated Office Finisher Clearing Jams in the Integrated Office Finisher 1. 2. 3. Open the top cover on the Integrated Finisher as shown. Rotate the green knob in the direction shown. To remove the paper, pull it in the direction shown. Note: If the paper is torn, remove all torn pieces from the printer. 4. Close the top cover of the Integrated Finisher. Clearing Staple Jams in the Integrated Office Finisher 1. Open the finisher front door. 2.
Troubleshooting 3. 4. Check inside the finisher for any loose staples and remove them. Pinch both sides of the staple pack and remove the staple pack from the cartridge. 2 1 1 5. 6. Remove any loose staple sheets. Insert the front side of the new staple pack into the staple cartridge, then push the rear side into the cartridge.
Troubleshooting 7. Grasp the staple cartridge by the orange handle, then insert the cartridge into the stapler until it clicks. 8. Close the finisher front door.
Troubleshooting Print-Quality Problems This section includes: • Controlling Print-Quality..............................................................................................................................................166 • Paper and Media ............................................................................................................................................................166 • Solving Print-Quality Problems.................................................................
Troubleshooting Paper and Media Your printer is designed to use various paper and other media types. Follow the guidelines in this section for the best print quality and to avoid jams: • Use only Xerox approved paper. For details, refer to Supported Paper on page 103. • Use only dry, undamaged paper. • Ensure the paper type selected in your print driver matches the paper type on which you are printing.
Troubleshooting Symptom Solutions The output is too light. • To check the toner level, check the control panel, use the print driver, or the Embedded Web Server. If the toner cartridge is near empty, replace it. • Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox toner cartridge. • Replace the paper with a recommended size and type, then confirm that your printer and print driver settings are correct.
Troubleshooting Symptom Solutions Toner smears or print rubs off. The output has stains on the back side. • Change the Paper Type settings in the print driver. For example, change Plain to Lightweight Cardstock. In the print driver, on the Printing Options tab, select Paper, then change the Other Type setting. • Verify that the paper is the correct size, type, and weight. If not, change the paper settings.
Troubleshooting Symptom Solutions The output has a mottled appearance. • Verify that the paper is the correct size, type, and weight. If not, change the paper settings. • Ensure that the humidity in the room is within specifications. For details, refer to Relative Humidity on page 183. • Choose a different paper type at the control panel, in the application, and in the print driver. • Replace the paper. Ghosting appears in the printed output.
Troubleshooting Symptom Solutions Envelopes are wrinkled or creased when printed. Check if the crease is within 30 mm (1.2 in.) of the four edges of the envelope. • If yes, it is printing as expected. Your printer is not faulty. • If not, take the following actions: Ensure that envelopes are loaded properly in the bypass tray. For details, refer to Loading Envelopes in the Bypass Tray on page 117. Follow the guidelines for printing on envelopes.
Troubleshooting Getting Help This section includes: • Viewing Warning Messages on the Control Panel.............................................................................................172 • Viewing Current Errors on the Control Panel .......................................................................................................172 • Using the Integrated Troubleshooting Tools ......................................................................................................
Troubleshooting Using the Integrated Troubleshooting Tools Your printer has a set of reports that you can print. These reports include the Demonstration Print page and the Error History report that can assist you in troubleshooting certain problems. The Demonstration Print page prints an image to show print quality. You can use this page to troubleshoot print quality issues with the printer. The Error History report prints information on the most recent printer errors. Printing Information Pages 1. 2. 3.
Troubleshooting Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation issues, and more. To access the Online Support Assistant, go to www.xerox.com/office/VLC7000support.
Specifications A This appendix includes: • Printer Configurations and Options ........................................................................................................................176 • Physical Specifications .................................................................................................................................................179 • Environmental Specifications ......................................................................................................
Specifications Printer Configurations and Options Available Configurations The printer is available in two configurations: • Network printer with USB or network connectivity. • Network printer with automatic 2-sided printing and USB or network connectivity. Configurations 1. Base Model 2. Base Model with Optional Single Tray Module 3. Base Model, Optional Single Tray Module, with Stand 4.
Specifications Print Speed, 2-Sided: Black and White: • Letter (8.5 x 11 in.), A4 (210 x 297 mm) • Legal (8.5 x 14 in.), 216 x 356 mm • 11 x 17 in., A3 (297 x 420 mm) Color: • Letter (8.5 x 11 in.), A4 (210 x 297 mm) • Legal (8.5 x 14 in.), 216 x 356 mm • 11 x 17 in.
Specifications Options and Upgrades • • • • • Paper Trays: − Single Tray Module − Single Tray Module with Stand − 3-Tray Module − Envelope Tray Integrated Office Finisher Wi-Fi Kit Hard Disk Drive Internal Card Reader / RFID Kit Note: The Single Tray Module is optional for the Desktop model only, and does not include the stand.
Specifications Physical Specifications Weights and Dimensions Base Model • • • • Width: 59.0 cm (23.2 in.) Depth: 67.1 cm (26.4 in.) Height: 63.7 cm (25.1 in.) Weight: 54.3 kg (119.7 lb.) • • • • Width: 59.0 cm (23.2 in.) Depth: 67.1 cm (26.4 in.) Height: 75.1 cm (29.6 in.) Weight: 64.8 kg (142.9 lb.
Specifications Base Model with Single Tray with Stand Module • • • • Width: 61.6 cm (24.3 in.) Depth: 67.1 cm (26.4 in.) Height: 98.9 cm (38.9 in.) Weight: 77.6 kg (171 lb.) Base Model with 3-Tray Module and Integrated Office Finisher • • • • 180 Xerox® VersaLink® C7000 Color Printer User Guide Width: 67.5 cm (26.6 in.) Depth: 67.1 cm (26.4 in.) Height: 98.9 cm (38.9 in.) Weight: 93.8 kg (206.8 lb.
Specifications Total Space Requirements Clearance Requirements for Base Model • Width: 108.6 cm (42.8 in.) • Depth: 156.7 cm (61.7 in.) • Height: 63.7 cm (25.1 in.) Clearance Requirements for Configuration with Single Tray Module • Width: 108.6 cm (42.8 in.) • Depth: 156.7 cm (61.7 in.) • Height: 75.1 cm (29.6 in.
Specifications Clearance Requirements for Configuration with Single Tray with Stand Module • Width: 111.5 cm (43.9 in.) • Depth: 166.6 cm (65.6 in.) • Height: 98.7 cm (38.9 in.) Clearance Requirements for Configuration with 3-Tray Module and Integrated Office Finisher • Width: 118.4 cm (46.6 in.) • Depth: 166.6 cm (65.6 in.) • Height: 98.7 cm (38.9 in.
Specifications Environmental Specifications Temperature • • Operating Temperature Range: 10–32°C (50–90°F) Optimal Temperature Range: 15–28°C (59–82°F) Relative Humidity Minimum–Maximum Humidity Range: 10–85% (non-condensing) • When temperature is below 32°C (90°F), relative humidity must be 62.5% or below. • When relative humidity is 85%, temperature must be 28°C (82°F) or below.
Specifications Electrical Specifications Power Consumption • • 110–127 V: − Maximum power consumption: 1.6 kW − Sleep mode: 1.0 W or less − Low-Power mode: 70 W or less − Standby mode: 94 W or less 220–240 V: − Maximum power consumption: 1.6 kW − Sleep mode: 1.
Specifications ENERGY STAR settings are preset on Xerox® equipment at the factory to switch to Power Saver modes after 10 minutes from the last copy or print. Note: The ENERGY STAR qualification only applies to printer configurations with automatic 2-sided printing. Recycling Supplies If you want to return used supplies for recycling, follow the instructions included with the new supplies. If the instructions or shipping label are not available, for more information, go to www.xerox.
Specifications Performance Specifications Feature Specifications Printer warm-up time Power on: 98 seconds Recovery from sleep mode 12 seconds Recovery from low-power mode 12 seconds Print Speed Several factors affect print speed: • Print mode: The fastest print mode is Standard. • Paper size: Letter (8.5 x 11 in.) prints slightly faster than A4 (210 x 297 mm). Larger paper sizes reduce print speeds. • Paper type and weights: For faster printing, use paper weights of 105 g/m² or less.
Regulatory Information B This appendix includes: • Basic Regulations ...........................................................................................................................................................188 • Safety Certification .......................................................................................................................................................194 • Material Safety Data Sheets .........................................................................
Regulatory Information Basic Regulations Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment. ENERGY STAR The ENERGY STAR program is a voluntary scheme to promote the development and purchase of energy efficient models, which help to reduce environmental impact.
Regulatory Information To enable Auto Power Off mode, contact your System Administrator. For details, refer to the System Administrator Guide at www.xerox.com/office/VLC7000docs. To learn more about Xerox participation in sustainability initiatives, go to: www.xerox.com/about-xerox/environment/enus.html. Note: Changing the default Power Saver activation times can result in an overall higher energy consumption of the device.
Regulatory Information Regulatory Information for 2.4 GHz Wireless Network Adapter This product contains a 2.4 GHz Wireless LAN radio transmitter module which complies with the requirements specified in FCC Part 15, Industry Canada RSS-210 and European Council Directive 99/5/EC.
Regulatory Information Canada This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. Environmental Choice Certified to Office Machines CCD-035 This product is certified to Environmental Choice standard for office machines, meeting all requirements for reduced environmental impact.
Regulatory Information WARNINGS: • • • • Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment. External radiation from Industrial, Scientific, and Medical (ISM) equipment can interfere with the operation of this Xerox device. If external radiation from ISM equipment interferes with this device, contact your Xerox representative for assistance. This is a class A product.
Regulatory Information Germany Germany - Blue Angel RAL, the German Institute for Quality Assurance and Labeling, has awarded the following configuration of this device the Blue Angel Environmental Label: Network printer with automatic 2-sided printing and USB or network connectivity. This label distinguishes it as a device that satisfies Blue Angel criteria for environmental acceptability in terms of device design, manufacture, and operation. For more information, go to www.blauer-engel.de.
Regulatory Information Safety Certification This device is certified by the following Agencies using the following safety standards. Agency Standard Underwriters Laboratories Inc. (US/Canada) UL 60950-1, 2nd Edition, 2014-10-14 CAN/CSA C22.2 No. 60950-1-07, 2nd Edition, 2014-10 Underwriters Laboratories Inc.
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts.
Recycling and Disposal C This appendix includes: • All Countries .....................................................................................................................................................................198 • North America .................................................................................................................................................................199 • European Union ..............................................................................
Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
Recycling and Disposal European Union Some equipment may be used in both a domestic/household and a professional/business application. Domestic/Household Environment Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream. In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be segregated from household waste.
Recycling and Disposal Collection and Disposal of Equipment and Batteries These symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery, and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directive 2002/96/EC and 2006/66/EC.
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance.
