User's Manual

SolutionCauseSymptom
Confirm the original size of the
documents. Documents might be
reduced based on the available
paper supply in the printer.
The paper supply in the printer
may not match the document
size sent.
The received fax size is re-
duced.
Set the printer to automatic recep-
tion.
The printer is set to receive
faxes manually.
Faxes cannot be received
automatically.
Load paper if it is empty, and then
print the faxes stored in the
memory.
The memory is full.
Check the telephone line connec-
tion. If it is disconnected, connect
it.
The telephone line is incor-
rectly connected.
Make a copy to check that your
printer is operating correctly. If the
copy was printed correctly, have
the recipient check the condition
of their fax machine.
There may be a problem with
the sender’s fax machine.
Getting Help
Control Panel Messages
Xerox provides several automatic diagnostic tools to help you produce and maintain
print quality. The control panel provides you with information and troubleshooting help.
When an error or warning condition occurs, the control panel touch screen displays a
message informing you of the problem. In many cases, the touch screen also displays
an animated graphic showing the location of the problem, such as the location of a
paper jam.
Alerts
Alerts provide messages and instructions to help solve problems. Alerts can be viewed
on:
• The Status page in the CentreWare Internet Services.
• All tabs in the printer driver Properties window. For detailed status information, click
More Status.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and
troubleshooting help to solve your printer problems. You can find solutions for problems
with print quality, copy quality, media jams, software installation, and more. To access
the Online Support Assistant, go to www.xerox.com/support.
Xerox
®
Color C60/C70 Printer10-18
User Guide
Troubleshooting