Multifunction Printer User Guide

Solving Print-Quality Problems
Phaser® 8510/8560MFP Multifunction Product
7-6
Solving Print-Quality Problems
This section includes:
■ Smudges or Smears on page 7-6
■ Random Light Stripes on page 7-8
■ Predominate Light Stripes on page 7-10
■ Transparency Images Are Too Light or Too Dark on page 7-11
■ Colors Are Wrong on page 7-12
Smudges or Smears
Problem
Smudges or smears appear on the page.
Solution
To prevent smudges or smears from appearing on the page:
1. Verify that the paper you are using is the correct type for the system and is properly loaded
in the tray. For information on support paper types and weights, print the Paper Tips page.
a. On the control panel, press the System button.
b. Select
Information, and then press the OK button.
c. Select
Information Pages, and then press the OK button.
d. Select
Paper Tips Page, and then press the OK button.
2. If the problem continues, run cleaning pages through the system:
a. On the control panel, press the System button.
b. Select
Troubleshooting, and then press the OK button.
c. Select
Print Quality Problems, and then press the OK button.
d. Select
Remove Print Smears, and then press the OK button. The system cleans the
ink from the rollers by running several sheets of paper through the system. Repeat
Step 2 up to three times if the smears continue to appear.